Extended Stay America - Knoxville - West Hills

Q: How many room types does Extended Stay America - Knoxville - West Hills have?

A: Extended Stay America Suites – Knoxville – West Hills primarily offers **two core suite categories** (with accessible variants): 1. **Studio Suite – 1 Queen Bed** (sleeps up to 2; includes a fully equipped kitchen) 2. **Deluxe Studio / Deluxe Suite – 1 Queen Bed with Sofa Bed** (sleeps up to 4; includes a fully equipped kitchen, seating area, and sleeper sofa) *(Both types are also offered in mobility-accessible/ADA configurations.)*

Q: What are the room types at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America Suites – Knoxville – West Hills** (1700 Winston Rd, Knoxville, TN), the accommodations consist of all-suite, apartment-style rooms. The primary room types available are: * **Studio Suite – 1 Queen Bed:** Features one queen bed, accommodating up to 2 guests. Includes a dining/work area and a full kitchen. * **Deluxe Studio Suite – 1 Queen Bed with Sofa Bed:** Features one queen bed plus a pull-out double sofa bed, accommodating up to 4 guests. Offers extra living space along with a full kitchen. * **Accessible Suites:** Both standard studio and deluxe studio configurations are available with mobility and hearing accessibility features (such as accessible tubs/showers). *(Note: Depending on configuration and inventory, some suites also offer a single king-bed layout).* All suites are non-smoking and include a **fully equipped kitchen** with a full-size refrigerator, stovetop, microwave, and utensils, as well as complimentary Wi-Fi and flat-screen TVs.

Q: Does Extended Stay America - Knoxville - West Hills have ocean views?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not have ocean views. The hotel is located inland in Knoxville, Tennessee—a landlocked state hundreds of miles away from any ocean. Its views consist of the surrounding suburban and commercial neighborhood (near West Town Mall and Kingston Pike).

Q: Does Extended Stay America - Knoxville - West Hills offer a free airport shuttle?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not offer a free airport shuttle. To travel between the hotel and McGhee Tyson Airport (TYS), you will need to arrange your own transportation, such as a taxi, rideshare service (Uber/Lyft), or rental car. The hotel does, however, provide free on-site self-parking if you have a vehicle.

Q: Is Extended Stay America - Knoxville - West Hills close to shopping areas?

A: **Yes, it is very close to major shopping areas.** Key nearby shopping locations include: * **West Town Mall:** The premier enclosed shopping mall in Knoxville is located directly across Kingston Pike, less than a half-mile away (about a 2-minute drive or roughly a 10-minute walk). * **Strip Malls & Everyday Essentials:** Several shopping centers—such as Suburban Center, Montvue Shopping Center, and Walker Springs Plaza—are within 1 mile, featuring stores like Target, grocery stores (Kroger), and various big-box retailers. * **Kingston Pike Commercial Corridor:** The hotel is located just off Kingston Pike, which is lined with miles of national retailers, boutiques, and restaurants. * **Turkey Creek:** Knoxville’s massive outdoor shopping complex (with hundreds of stores, outlets, and restaurants) is only about a 10- to 12-minute drive west along I-40.

Q: Is Extended Stay America - Knoxville - West Hills close to the beach?

A: **No, it is not close to the beach.** The hotel is located in **Knoxville, Tennessee**, an inland city in East Tennessee. * **Ocean beaches:** The nearest Atlantic or Gulf coast beaches (such as those in South Carolina or Georgia) are roughly **350 to 400+ miles away**, requiring a drive of 6 to 7 hours. * **Lakes/Rivers:** If you are looking for freshwater recreation or public swimming beaches, there are regional lakes (such as Fort Loudoun Lake or Norris Lake) within driving distance around the Knoxville area, but the hotel itself is located in a suburban commercial area near West Town Mall.

Q: Is Extended Stay America - Knoxville - West Hills in a scenic area?

A: **No, it is not located in a scenic area.** The hotel (located at 1700 Winston Road in Knoxville) sits in a primarily **commercial and suburban retail district**. It is just off Interstate 40/75 and Kingston Pike, right next to the **West Town Mall**, strip shopping centers, car dealerships, chain restaurants, and office parks. While it is very convenient for access to highways, shopping, and everyday services, the immediate surroundings consist of parking lots, busy thoroughfares, and commercial buildings rather than natural or picturesque scenery. If you are looking for scenic views or outdoor environments in the Knoxville area, you would want to look toward hotels along the **Tennessee River (near Downtown/South Knoxville)**, properties closer to **Ijams Nature Center**, or farther south and east toward the **Great Smoky Mountains** (such as Townsend, Pigeon Forge, or Gatlinburg).

Q: Is Extended Stay America - Knoxville - West Hills in or near an area with nightlife ?

A: **No, not directly.** The Extended Stay America Suites – Knoxville – West Hills (located on Winston Road, just off Kingston Pike) is situated in a commercial, suburban retail corridor. * **Immediate surroundings:** The hotel is surrounded primarily by shopping centers, office parks, and residential neighborhoods (right by West Town Mall). While you will find casual chain restaurants, sports bars, and a few local neighborhood pubs nearby (such as along Kingston Pike), the immediate area is not considered a nightlife destination. * **Knoxville’s main nightlife:** The city's primary nightlife hubs—featuring dance clubs, live music venues, cocktail bars, and craft breweries—are centered in **Downtown Knoxville** (especially **Market Square**, **Gay Street**, and the **Old City**), as well as around the **University of Tennessee / Cumberland Avenue** area. Reaching these nightlife districts requires a roughly **10- to 15-minute drive or rideshare** (about 7 to 8 miles east down I-40 or Kingston Pike). If your goal is to walk out of your hotel directly into vibrant nightlife, staying in or around Downtown Knoxville would be a better fit.

Q: Is Extended Stay America - Knoxville - West Hills near popular restaurants?

A: **Yes, the hotel is surrounded by numerous popular restaurants.** **Extended Stay America Suites – Knoxville – West Hills** is located just off Kingston Pike right by **West Town Mall**, placing it in one of Knoxville’s primary retail and dining corridors. Within walking distance or a 2- to 5-minute drive, you have access to a wide variety of casual chains, fast-casual spots, and local favorites: * **Around West Town Mall (under 0.5 miles):** * The Cheesecake Factory * Bonefish Grill * BJ’s Restaurant & Brewhouse * Chick-fil-A, Chipotle, and various mall dining options * **Nearby Along Kingston Pike (1 to 2 miles):** * **Local & Regional Staples:** **Aubrey’s** (popular East Tennessee casual comfort food), **Stir Fry Cafe** (sushi and pan-Asian favorites), and **Calhoun’s** (famous local barbecue and Southern cooking). * **Steakhouses & Casual Dining:** The Chop House, Outback Steakhouse, Chili’s, and Carrabba's Italian Grill. * **Slightly Further East into Bearden (approx. 5–7 minutes):** * More upscale and locally owned options such as **Farmacy** (brunch/Southern), **Bravo! Italian Kitchen**, and **Cappuccino’s**.

Q: Is Extended Stay America - Knoxville - West Hills well located for sightseeing?

A: **Overall, it is moderately well-located for sightseeing, but only if you have a car.** If you want a walkable vacation directly surrounded by Knoxville’s premier sights, it is **not** ideally located. ### 1. Distance to Major Sights Most of Knoxville's primary tourist attractions are located **6 to 8 miles east** (about a 10- to 15-minute drive via I-40): * **Downtown Knoxville / Market Square / Gay Street:** ~7 miles * **World’s Fair Park & Sunsphere:** ~6.5 miles * **University of Tennessee & Neyland Stadium:** ~6 miles * **Ijams Nature Center & Urban Wilderness:** ~10 miles * **Zoo Knoxville:** ~11 miles ### 2. What Is Nearby The hotel is situated in the **West Hills / West Knoxville** commercial corridor (off Kingston Pike near I-40/I-75): * **Shopping & Dining:** It is right across from or very close to the **West Town Mall** and numerous chain restaurants, supermarkets, and big-box stores. * **Local Parks:** West Hills Park and the Jean Teague Greenway are nearby for outdoor jogging/walking. ### Summary * **Choose it if:** You are driving, looking for a budget-friendly/extended stay with a kitchen, and do not mind taking a 10- to 15-minute highway drive into town for sightseeing. * **Skip it if:** You prefer stepping outside and walking to historic sights, museums, live music, and restaurants. In that case, look for hotels in **Downtown Knoxville**, the **Old City**, or near the **University of Tennessee / World's Fair Park**.

Q: Is Extended Stay America - Knoxville - West Hills within walking distance of major attractions?

A: **No**, Extended Stay America Suites – Knoxville – West Hills is **not** within walking distance of Knoxville’s major attractions. * **Major Tourist Attractions:** Knoxville's most notable attractions—such as Downtown Knoxville, Market Square, World's Fair Park, the Sunsphere, the University of Tennessee campus, Neyland Stadium, and Zoo Knoxville—are located about **6 to 10 miles away**. You will need a car, rideshare, or public transit to reach them. * **What *is* within walking distance:** The hotel (located off Winston Road near I-40) is primarily situated in a suburban commercial and retail corridor. You can easily walk (approx. 5–10 minutes) to: * **West Town Mall** (shopping, dining, and movie theater) * Local strip malls, big-box stores, and various chain restaurants

Q: Is the area around Extended Stay America - Knoxville - West Hills upscale or budget-friendly?

A: The area around the **Extended Stay America – Knoxville – West Hills** (located off Winston Road/Kingston Pike) falls into the **middle-tier to moderately budget-friendly and commercial** category, rather than upscale. The area is best understood through its two distinct contexts: ### 1. Immediate Commercial Pocket (Budget-Friendly & Midscale) The hotel itself sits in a busy, suburban retail and highway corridor near I-40 and Kingston Pike. * **Dining & Shopping:** The area is dominated by chain retail, budget-to-midscale casual dining, strip centers, and the **West Town Mall** just down the street. Everyday amenities like big-box grocery stores and value retailers make it practical and cost-effective for travelers. * **Vibe:** It is very car-dependent, commercial, and functional rather than high-end or luxurious. ### 2. The Surrounding West Hills Neighborhood (Upper-Middle Class) Just north and adjacent to the retail strip lies the actual **West Hills residential neighborhood**: * This is an established, peaceful mid-century suburban neighborhood. * While it is safe, stable, and features solid upper-middle-income single-family homes, locals generally consider it **comfortable suburban middle-class** rather than truly "upscale" (which in Knoxville typically refers to areas like Sequoyah Hills, Lyons View, or parts of Farragut). **Bottom Line:** For shopping, dining, and lodging, the area is **budget-friendly to midscale and very practical**, while the adjacent residential environment is a safe, middle-to-upper-middle-class suburb.

Q: What attractions are within walking distance at Extended Stay America - Knoxville - West Hills?

A: The **Extended Stay America Suites – Knoxville – West Hills** is located just off Kingston Pike near Downtown West Boulevard. While major Knoxville sightseeing attractions (such as Market Square, the Sunsphere/World’s Fair Park, and the Knoxville Zoo) require a 10-to-15-minute drive, there are several retail, entertainment, and recreational spots within comfortable walking distance: ### Entertainment & Activities * **Regal Downtown West Cinema:** Located about a 7-to-10-minute walk (approx. 0.4 miles) north along Downtown West Blvd, this theater is well-known locally for screening independent, indie, foreign, and mainstream films. * **Back Nine Golf Knoxville:** An indoor golf simulation facility located just across the street (around a 3-to-5-minute walk) in the Downtown West shopping center. ### Parks & Outdoors * **West Hills Park / Jean Teague Greenway:** Located roughly 0.5 to 0.7 miles away (about a 15-minute walk north into the neighborhood), this popular city park features lighted tennis/pickleball courts, sports fields, playgrounds, gazebos, and paved greenway trails for jogging and walking. ### Shopping & Dining * **Downtown West Shopping Center:** Directly adjacent/across from the hotel, offering a cluster of local restaurants (such as Chez Guevara, Sticky Rice Cafe, and Soccer Taco), bakeries, and small specialty shops. * **Suburban & Montvue Centers:** Strip plazas within a 3-to-5-minute walk offering everyday convenience stores and casual dining. * **West Town Mall:** Located roughly 0.6–0.8 miles east along Kingston Pike. While within a reasonable 15-to-20-minute walk, walking along Kingston Pike involves crossing busy multi-lane intersections, so most guests prefer a short 2-minute drive or ride share. It features major retailers, an indoor concourse, and numerous restaurants. *(Note: Downtown Knoxville and University of Tennessee attractions—such as Neyland Stadium and Thompson-Boling Arena—are about 7–8 miles away and are not within walking distance.)*

Q: What is the nearest city conter to Extended Stay America - Knoxville - West Hills?

A: The nearest city center is **Downtown Knoxville, Tennessee**. The hotel (located at 1700 Winston Rd in the West Hills/Bearden area) is approximately **7 to 8 miles** (about a 10–15 minute drive via I-40 E) west of downtown Knoxville, which centers around areas like **Market Square** and **Gay Street**.

Q: What types of businesses, landmarks, and services are within one mile of Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills** is located at **1700 Winston Road**, right off Kingston Pike and adjacent to Interstate 40/75. Because it sits at the border of the West Hills neighborhood and one of Knoxville's primary retail districts, the immediate 1-mile radius contains a dense mix of shopping, dining, entertainment, and public amenities: --- ### **1. Major Landmarks & Public Parks** * **West Town Mall (~0.4–0.5 miles south):** One of the largest enclosed shopping malls in East Tennessee and the primary landmark in the area. * **West Hills Park & Greenway (~0.5–0.7 miles north):** A major community landmark featuring miles of paved walking/biking trails, playgrounds, open athletic fields, and the **West Hills Tennis Center**. * **Ten Mile Creek Greenway:** Trailheads and segments of the greenway network that connect through West Hills Park. --- ### **2. Retail & Shopping** * **Enclosed Mall & Big-Box Stores:** Directly surrounding West Town Mall are anchors like **Dillard’s, JCPenney, Belk, and Dick’s Sporting Goods**. * **Strip Malls & Plazas:** * **Suburban Shopping Center** & **Montvue Center:** Directly adjacent along Kingston Pike and Montvue Road, featuring specialty retail and services. * **Downtown West / Ray Mears Area:** Commercial centers housing local boutiques, comic/hobby shops, and discount retailers. * **Groceries & Everyday Essentials:** * Convenience stores and pharmacies (Walgreens/CVS) are located along Kingston Pike and Ray Mears Boulevard. * Larger grocery stores, including **Trader Joe's** and **Kroger**, sit just within or right at the 1-mile perimeter along Kingston Pike. --- ### **3. Dining & Entertainment** * **Restaurants:** A wide range of dining lines Kingston Pike and surrounds the mall: * *Casual/Sit-Down:* The Cheesecake Factory, Red Lobster, Outback Steakhouse, Cheddar's Scratch Kitchen, and casual Mexican/Asian eateries. * *Fast Casual & Quick Bites:* Chick-fil-A, Chipotle, Panera Bread, Starbucks, and standard fast-food chains (Wendy's, McDonald's). * **Movie Theaters & Entertainment:** * **Regal Downtown West Cinema (~0.5 miles):** Knoxville's prominent theater for independent, foreign, and art-house films. * **Regal Cinebarre West Town Mall (~0.5 miles):** Multiplex theater offering dine-in movie service. --- ### **4. Essential Services & Healthcare** * **Medical & Urgent Care:** Several walk-in clinics, dental practices, physical therapy centers, and specialty outpatient offices are clustered around Winston Road and Downtown West Boulevard. * **Banking & Financial:** Branches and ATMs for regional and national banks (including Regions, Truist, First Horizon, and Chase) along Kingston Pike. * **Automotive:** Gas stations, auto repair shops (Tire Discounters, Firestone, Valvoline), and rental agencies situated along the Kingston Pike corridor. * **Hospitality:** Several neighboring extended-stay and business-class hotels along Winston Road and Peters Road.

Q: Will I need a car if I stay here at Extended Stay America - Knoxville - West Hills?

A: In most cases, **yes, you will want a car**, though it depends on what you plan to do during your stay. ### When You Can Manage Without a Car: * **Immediate Shopping & Dining:** The hotel is located on Winston Road, just behind **West Town Mall** and near the Kingston Pike commercial corridor. You can easily walk (5 to 15 minutes) to the mall, a cinema, and numerous national chain restaurants, fast-food spots, and cafes. * **Rideshare/Taxis:** If you only plan to venture out occasionally, using Uber or Lyft will generally be cheaper and easier than renting a car and parking. ### Why You Likely Need a Car: * **Accessing the Rest of Knoxville:** The hotel is about 7 to 8 miles west of Downtown Knoxville, Market Square, and the University of Tennessee campus. Driving takes about 10–15 minutes, whereas public transit can be slow and inconvenient. * **Public Transportation is Limited:** While Knoxville Area Transit (KAT) runs buses in the West Hills/Kingston Pike area, routes run on limited schedules and take significantly longer to reach downtown or other parts of the city. * **Knoxville is Car-Centric:** Crosswalks and pedestrian sidewalks along major arteries like Kingston Pike can be busy and unwelcoming for long walks. Furthermore, regional attractions like the Great Smoky Mountains, Oak Ridge, or outdoor recreation spots require driving. * **Free Parking:** The property offers free self-parking for guests, meaning there is no financial penalty or hassle to keeping a car on-site. **Bottom Line:** If your visit is strictly limited to low-key errands around West Town Mall or you plan to rely on Uber/Lyft, you can skip it. For sightseeing, commuting downtown, or general flexibility, **having a car is strongly recommended.**

Q: Does Extended Stay America - Knoxville - West Hills offer audio-visual equipment?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not offer audio-visual (AV) equipment. This location is an economy extended-stay property designed for long- or short-term lodging; it does not have dedicated conference/meeting rooms or event AV rental services. The property's business amenities are limited to standard in-room desks and free Wi-Fi.

Q: Does Extended Stay America - Knoxville - West Hills offer meeting rooms or conference facilities?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills does not have dedicated meeting rooms or conference facilities. As an economy, extended-stay property, its amenities focus primarily on self-sufficient accommodations, such as in-room fully equipped kitchens, free Wi-Fi, and on-site guest laundry. If you need event or meeting space in the West Hills / Knoxville area, you will need to look at nearby full-service or select-service hotels (such as the *Holiday Inn Express*, *Courtyard by Marriott*, or *Embassy Suites* nearby) or reserve a local co-working/conference facility.

Q: Are attractions open year-round at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites - Knoxville - West Hills** is an extended-stay hotel, not an amusement venue or resort, so it does not have on-site tourist attractions. If you are asking about its **on-site amenities**: * Core amenities (such as free Wi-Fi, in-room kitchens, grab-and-go breakfast, laundry facilities, and a picnic/BBQ area) are available year-round to guests. If you are asking about **popular nearby Knoxville attractions**: * **Open Year-Round:** Most nearby destinations—including **Market Square**, **World's Fair Park**, **West Town Mall**, and the **Knoxville Museum of Art**—are open throughout the entire year. * **Zoo Knoxville:** Open year-round, weather permitting (typically closed only on Thanksgiving and Christmas Day). * **Ijams Nature Center:** The grounds, trails, and visitor center are open year-round, though seasonal activities like the *Navitat Canopy Experience* (ziplining) operate on limited or seasonal schedules.

Q: Are prices at Extended Stay America - Knoxville - West Hills higher during spring break ?

A: Generally, **no, spring break is not typically a peak surcharge period** for the Extended Stay America Suites – Knoxville – West Hills, though minor price fluctuations can occur depending on specific dates. Here is why: 1. **Property Type & Market:** Extended Stay America operates primarily on extended-stay corporate travel, relocations, and budget/value accommodations rather than leisure vacationers. Because Knoxville itself is not a traditional beach/spring break party destination, the property does not experience the sharp spring break rate spikes typical of coastal or resort markets. 2. **True Peak Seasons in Knoxville:** Knoxville hotel prices see their most drastic price increases during **fall weekends (University of Tennessee home football games)**, **spring commencement/graduation**, and major events at the Knoxville Convention Center or downtown. 3. **Dynamic Pricing Effects:** Like most hotels, Extended Stay America uses dynamic pricing. While March/April might see a modest bump compared to the slowest winter months (January/February) due to an overall uptick in regional highway travel, the rates generally hover in their standard band (typically **$70 to $100+ per night**, or discounted weekly rates). If you are planning to travel during peak college spring break weeks (typically mid-March), rates will usually be comparable to standard spring weekday/weekend rates, but booking a few weeks in advance is still recommended to lock in standard base pricing.

Q: Are there harvest festivals or seasonal events near Extended Stay America - Knoxville - West Hills?

A: Yes, depending on the time of year (especially during September and October), there are numerous harvest festivals, pumpkin patches, and seasonal events located within a short drive of **Extended Stay America Suites – Knoxville – West Hills** (located on Winston Rd, near West Town Mall). Popular harvest and fall events in and around the Knoxville area include: --- ### **1. Fall & Harvest Festivals (10–20 Minutes Away)** * **CAC Beardsley Community Farm Harvest Festival:** Held in late October, this free, family-friendly event features an urban demonstration farm tour, live music, children's activities, and seasonal food (~10 minutes east toward downtown Knoxville). * **Knoxville Botanical Garden Fall Festival:** Held in mid-to-late October, featuring botanical artisan crafts, plant sales, hayrides, lawn games, food, and music (~15 minutes east). * **Marble Springs Fall Frolic:** Located at the Governor John Sevier Historic Site (~20 minutes south), featuring 18th-century living history demonstrations, local craft vendors, and autumn treats. * **Schulz Bräu Brewing Oktoberfest:** A major multi-week autumn festival in Knoxville's Historic Fourth & Gill neighborhood (~12 minutes away) featuring authentic German food, seasonal Märzen beers, and live music. --- ### **2. Pumpkin Patches & Corn Mazes (20–35 Minutes Away)** If you are looking for classic harvest farm experiences (corn mazes, hayrides, and pumpkin picking): * **Maple Lane Farms (Greenback, TN):** One of East Tennessee's oldest corn mazes, featuring a multi-acre maze, pumpkin patch, hayrides, and farm animal visits (~30 minutes southwest). * **Deep Well Farm (Lenoir City, TN):** Around 25 minutes west of West Hills, offering pumpkin patches, wagon rides, a large corn maze, and farm play areas. * **Echo Valley Corn Maze (Jefferson City, TN):** Around 35 minutes northeast, featuring multiple corn mazes, night mazes, and evening bonfires. --- ### **3. Regional / Signature Events (35–50 Minutes Away)** * **Dollywood’s Harvest Festival (Pigeon Forge):** Running from mid-September through late October, this is the region’s premier harvest event, featuring thousands of carved glowing pumpkins (*Great Pumpkin LumiNights*), gospel music, and fall-themed Appalachian cuisine (~50 minutes southeast). * **Townsend Fall Heritage & Bluegrass Festival:** Celebrates Appalachian culture, traditional mountain crafts, demonstrations, and live bluegrass music in the peaceful side of the Smokies (~40 minutes south). --- ### **Other Seasonal Events** * **Spring/Summer:** If visiting earlier in the year, check out the **Dogwood Arts Festival** (held throughout West Hills and downtown Knoxville in April) and weekly outdoor farmers' markets nearby (such as the *Market Square Farmers' Market* downtown and the *Dixie Lee Farmers Market* in Farragut). * **Winter/Holidays:** Downtown Knoxville hosts **Holidays on Ice** (an outdoor open-air skating rink in Market Square) and the **Fantasy of Trees** at the Knoxville Convention Center right after Thanksgiving.

Q: Are there holiday dining events for Christmas or Easter at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not host holiday dining events, buffets, or special dinners for Christmas, Easter, or other holidays. This property is a budget, extended-stay hotel that does not have an on-site restaurant, banquet facilities, or catering services. Its dining amenities are limited to: * **In-room kitchens:** Every suite includes a stovetop, microwave, and full-sized refrigerator so guests can prepare their own meals. * **Complimentary Grab-and-Go Breakfast:** Daily breakfast consists of basic items like coffee, tea, muffins, and breakfast bars. If you are looking for holiday dining (such as an Easter brunch or Christmas meal), you will need to reserve a table at an independent restaurant in the area or visit a full-service hotel nearby in Knoxville that features an on-site restaurant.

Q: Are there seasonal summer activities offered at Extended Stay America - Knoxville - West Hills?

A: **No, there are no organized seasonal summer activities or programming** offered by the hotel. **Extended Stay America Suites – Knoxville – West Hills** is a budget extended-stay property designed primarily for self-sufficient, longer-term stays. It does not operate like a resort and does not host recreation programs, kids' camps, or seasonal events. For warm-weather use, on-site outdoor amenities are limited to an outdoor **picnic area and barbecue grills**. Guests visiting during the summer typically look to nearby local attractions in Knoxville, such as hiking and outdoor trails at Ijams Nature Center, World's Fair Park, and nearby lakes or greenways.

Q: Are there special rates for holiday weekends at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills** does not maintain a permanent, fixed discount for holiday weekends. Because hotels operate on dynamic pricing, standard rates during high-demand holiday weekends (such as Memorial Day, Labor Day, or Thanksgiving) often rise depending on occupancy and local events. However, you can secure reduced rates during holidays through several promotional channels: * **Holiday-Specific Flash Sales:** Extended Stay America frequently runs brand-wide holiday sales (e.g., Memorial Day, Labor Day, Thanksgiving, and Winter/Christmas seasonal promotions) offering promo codes with discounts ranging from 10% to over 40% off. * **Extended Perks Membership:** Joining their free loyalty program (*Extended Perks*) unlocks exclusive member-only rates, even during busy periods. * **Length-of-Stay Discounts:** Because this is an extended-stay property, their tiered pricing offers significantly larger discounts for stays that cover 7+ nights or 30+ nights, which is helpful if your holiday trip extends beyond the weekend. * **Affiliation Discounts:** Standard discounts are available year-round—subject to room availability—for **AAA/Auto Club** members, **Seniors (55+)**, and **Military/Government** personnel. **Recommendation:** Check your specific holiday dates directly on the [Extended Stay America website](https://www.extendedstayamerica.com) under their "Special Offers" page or enter promo codes and membership rates at checkout to compare the best available pricing.

Q: Are there special spring break activities at Extended Stay America - Knoxville - West Hills?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills does not host special spring break activities or events. Extended Stay America is an economy, extended-stay lodging brand designed primarily for temporary housing, business travelers, and budget-conscious guests. Rather than resort-style entertainment, it focuses on standard functional amenities such as: * In-suite kitchens (full-size refrigerator, stovetop, microwave) * Free grab-and-go breakfast * Free Wi-Fi * On-site guest laundry * An outdoor picnic/grilling area If you are looking for spring break activities while staying at this location, you will need to explore local Knoxville attractions nearby, such as the **West Town Mall**, **Market Square**, **World’s Fair Park**, **Ijams Nature Center**, or outdoor recreation along the Tennessee River and Great Smoky Mountains.

Q: Does bad weather impact access to Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills** (located at 1700 Winston Road in Knoxville, TN) is situated in a standard suburban commercial district right off major thoroughfares like Kingston Pike and Interstate 40/75. Because it is not in a remote mountain area or isolated rural terrain, **routine bad weather rarely cuts off access entirely**, though certain seasonal weather events can create temporary travel disruptions: * **Snow & Ice (Winter):** Knoxville occasionally experiences winter storms featuring freezing rain, sleet, or snow. The hotel is accessed via major municipal and state-maintained roads (I-40, Kingston Pike, Winston Rd), which are typically prioritized by local snowplows and salt crews. However, side roads, turning lanes, and the hotel’s own parking lot/driveway can remain slick until cleared. * **Heavy Rain & Thunderstorms:** While standard rain causes no issues, severe convective storms can lead to localized flash flooding or fallen tree branches/downed power lines along secondary roadways, potentially causing temporary detours or slow-moving traffic. * **Property Access:** The hotel has level surface parking and paved roadway entry off Winston Road, meaning you will not have to navigate steep gravel drives or high-clearance roads to reach the property. **Tips:** * If severe winter weather or a major storm system is forecast for the Knoxville area, check the **TDOT SmartWay** map or local traffic advisories for road conditions along I-40 and Kingston Pike before setting out. * You can also call the hotel front desk directly to check current conditions in their parking area and driveways.

Q: Does Extended Stay America - Knoxville - West Hills decorate for the holidays?

A: **Extended Stay America Suites – Knoxville – West Hills** does not do any elaborate holiday decorating. Because it operates as a budget-oriented, extended-stay property with a small, functional front-desk lobby rather than a full-service hospitality venue, any seasonal decor is typically minimal. At most, the staff might place a small desktop Christmas tree, a wreath, or a modest ornament display on the check-in counter, but there are no large Christmas trees, light displays, or public festive installations. If you are staying there and want festive surroundings, Extended Stay America explicitly encourages long-term guests to personalize and decorate their own suites with their own small decorations. Alternatively, you can visit nearby spots like Downtown Knoxville's Market Square or West Town Mall to see large-scale holiday displays and lights.

Q: Does Extended Stay America - Knoxville - West Hills offer off-season discounts?

A: **Extended Stay America Suites - Knoxville - West Hills** does not have a formal fixed rate program labeled strictly as an "off-season discount." Instead, it uses **seasonal and demand-based dynamic pricing**, along with brand-wide promotions. Ways to take advantage of lower rates outside of peak travel periods include: 1. **Lower Dynamic Base Rates:** Knoxville experiences peak hotel demand during the summer, fall foliage season, and University of Tennessee home football game weekends. During the winter and shoulder months, nightly base rates at this location naturally drop to lower rates compared to peak seasons. 2. **Seasonal Sales & Promo Codes:** Extended Stay America frequently runs brand-wide promotions—such as Fall/Winter Flash Sales, holiday discounts, and off-peak promotional promo codes—that are redeemable at this location. 3. **Length-of-Stay Discounts:** The property automatically discounts rates for extended bookings (weekly stays of 7+ nights or monthly stays of 30+ nights), which yield even lower average nightly costs when combined with lower off-season pricing. 4. **Standard & Member Discounts:** You can receive additional discounts year-round via: * **Extended Perks Rewards:** Free loyalty membership offering exclusive member discounts. * **Special Group Rates:** AAA/CAA, senior (55+), government, and military rates. * **Advance Purchase:** Booking non-refundable rates in advance typically lowers the price further. To find the best off-season rates, check flexible dates directly on the Extended Stay America website or call the Knoxville - West Hills front desk.

Q: Does Extended Stay America - Knoxville - West Hills offer special Christmas packages?

A: **No**, Extended Stay America – Knoxville – West Hills does not offer dedicated "Christmas packages" (such as curated holiday experiences, festive meals, or bundled event tickets). Because it operates as an extended-stay, budget-friendly suite hotel catering to self-sufficient travelers, its offerings are focused on practical accommodations rather than holiday resort packages. However, during the winter holidays, guests can typically take advantage of: * **Holiday Promotional Rates:** Extended Stay America frequently runs seasonal corporate promotions (such as holiday discount codes or "Dashing Savings" sales) that offer percentage-off discounts on nightly and weekly stays. * **Extended Stay Discounts:** Tiered discounts are automatically available if your holiday visit lasts 7 nights or longer. * **Standard Amenities:** Every suite includes a fully equipped kitchen (stovetop, microwave, full refrigerator), free Wi-Fi, and pet-friendly room options. If you are looking for holiday rate codes or want to check for any seasonal promotions active around Christmas, check the **Deals / Special Offers** section on the official Extended Stay America website or call the front desk directly at (865) 694-4178.

Q: Does Extended Stay America - Knoxville - West Hills offer summer packages?

A: **Extended Stay America - Knoxville - West Hills** does not typically offer traditional vacation "packages" (such as bundled hotel-plus-attraction tickets or dining packages). However, they participate in Extended Stay America’s brand-wide seasonal promotions and savings programs during the summer months: * **Summer Flash Sales / Promotional Discounts:** Extended Stay America frequently runs seasonal summer sales (often requiring specific promo codes or automatic online discounts) offering percentage-off savings—sometimes up to 45%–55% off daily rates depending on the length of stay. * **Length-of-Stay Discounts:** The hotel features standard tiered weekly and monthly rates, giving guests significant savings for multi-night or extended summer stays. * **Extended Perks Rewards:** Members of the free *Extended Perks* program receive an exclusive member rate and instant discount coupons for local dining and retail. * **Standard Special Rates:** Discounts are available year-round for seniors (55+), AAA/auto club members, and military/government personnel. To see current seasonal deals and promo codes available for your specific dates, check the **Special Offers** section on [Extended Stay America’s website](https://www.extendedstayamerica.com) or call the Knoxville - West Hills front desk directly.

Q: Does Extended Stay America - Knoxville - West Hills offer Valentine’s Day packages?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not offer Valentine’s Day packages. Extended Stay America is an economy, extended-stay lodging brand geared toward practical, self-sufficient stays (featuring in-room kitchens, grab-and-go breakfast, and weekly/monthly rates). They do not feature full-service romantic amenities, on-site dining, or holiday/romance packages. If you are looking for Valentine’s Day packages in the Knoxville area, full-service or boutique hotels—such as **The Oliver Hotel** or **The Tennessean Hotel** in downtown Knoxville—are much more likely to offer romantic getaway packages.

Q: Does Extended Stay America - Knoxville - West Hills offer winter activities?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not offer on-site winter activities. It is an extended-stay, budget-friendly hotel focused on practical accommodations, providing amenities such as in-room fully equipped kitchens, free Wi-Fi, on-site laundry, and grab-and-go breakfast. However, its location in Knoxville places you within driving distance of regional winter activities: * **Downtown Knoxville:** Seasonal ice skating (Holidays on Ice at Market Square) and holiday light displays during the winter months. * **Great Smoky Mountains & Gatlinburg/Pigeon Forge:** Located about an hour away, offering snow tubing, skiing, and snowboarding (such as at Ober Mountain).

Q: How busy is Extended Stay America - Knoxville - West Hills during summer vacation?

A: During the summer vacation months (roughly late May through early August), **Extended Stay America Suites – Knoxville – West Hills** generally experiences **moderate-to-high occupancy**, though the nature of its "busyness" differs from typical tourist hotels: ### 1. General Occupancy & Demand * **Steady Long-Term Baseline:** Because it is an extended-stay hotel offering in-room kitchens and discounted weekly/monthly rates, a significant portion of its rooms are occupied year-round by long-term guests—such as traveling nurses, contractors, and individuals relocating or undergoing home renovations. * **Summer Leisure Spike:** Summer brings an uptick in short-term travelers. Located right off I-40 near West Town Mall, it serves as an economical stop for road-trippers heading toward the **Great Smoky Mountains National Park** or passing through East Tennessee. * **Youth Sports & Regional Events:** Knoxville hosts youth sports tournaments, camps, and regional events throughout the summer, which often drive budget-conscious families to book extended-stay suites with kitchenettes. ### 2. What the Atmosphere Feels Like * **Quiet Daytime, Active Evenings:** Unlike a bustling downtown hotel or a resort packed with tourists during the middle of the day, extended-stay properties tend to be quiet from morning to late afternoon as guests are away at work, sports, or day trips. * **Higher Foot Traffic on Weekends:** Turnover is higher on Friday and Sunday due to leisure road travelers checking in and out. * **Common Areas:** The property has an outdoor pool and guest laundry facilities, which see noticeably more activity in the summer months compared to the rest of the year. ### Tips If Booking for Summer: * **Book early for lower rates:** While nightly base rates can start around $70–$85, last-minute rates often rise during peak holiday weekends (Memorial Day, Fourth of July, and late-summer university move-in weekends). * **Ask for quieter rooms:** Because the property is close to the interstate corridor and commercial shopping areas, requesting a higher-floor room facing away from the main road or parking lot ensures a quieter stay.

Q: How far in advance should I book for spring break at Extended Stay America - Knoxville - West Hills?

A: For a spring break stay at **Extended Stay America Suites – Knoxville – West Hills**, booking **4 to 8 weeks in advance** is typically the sweet spot. Key factors to consider when planning your booking timeline: ### 1. Spring Break Demand in Knoxville * **Knoxville is a hub/gateway:** While Knoxville is not a beach destination, March and April see spikes in regional travel due to visitors heading to the **Great Smoky Mountains National Park (Pigeon Forge/Gatlinburg)**, youth sports tournaments, and University of Tennessee campus tours and events. * **Budget-extended stays fill up:** Because this property offers full kitchens and extended-stay rates, long-term guests and budget-conscious road-trippers tend to book rooms well ahead of peak travel weeks. ### 2. Best Booking Window * **Ideal Window (1 to 2 Months Ahead):** Booking in **January or early February** for a March/April trip ensures you secure standard nightly rates and have your choice of room types (such as King vs. Two-Bed or sleeper sofa options). * **High-Demand Peak (2 to 3 Months Ahead):** If your trip coincides with major local events, regional athletic competitions, or peak University of Tennessee spring calendar dates, aim to book **8 to 12 weeks out**. ### 3. Rate Type & Flexibility * **Book early with a flexible rate:** Extended Stay America generally offers standard flexible rates with free cancellation until 6:00 p.m. on the day of arrival (or 24–48 hours prior, depending on the booking platform). Booking early on a flexible rate allows you to lock in a room and re-book if lower promotions appear later. * **Advance Purchase warning:** Non-refundable "Advance Purchase" rates require booking at least 7 days ahead and offer discounts, but they cannot be modified or refunded beyond 24 hours of booking.

Q: Is Extended Stay America - Knoxville - West Hills busy during Thanksgiving?

A: **Yes, it tends to be moderately busy to near capacity during Thanksgiving week**, though the nature of the crowds depends on the days you stay: * **High Holiday Demand:** Because it is an extended-stay hotel with in-room kitchenettes, it is a popular, affordable option for people visiting family in the Knoxville/West Hills area who need extra space or room for pets. * **Midweek Travel Spike:** Tuesday, Wednesday, and Sunday of Thanksgiving weekend see elevated transient check-ins and highway travelers stopping off I-40. * **College Football Factor:** If the University of Tennessee (UT Vols) plays a home game in Knoxville on the Saturday following Thanksgiving, hotel rooms across the entire Knoxville metro area—including West Hills—frequently sell out, and traffic spikes significantly. * **Business Travel Lull:** On the flip side, extended-stay business contractors and corporate travelers often clear out for the holiday, meaning standard weekday business traffic drops off, replaced by leisure and family guests. **Tip:** If you need a room at this location for Thanksgiving week, it is best to book at least a few weeks in advance—especially if there is a home football game in Knoxville that weekend—as budget/suite hotels in West Hills fill quickly once family-visit bookings surge.

Q: Is hurricane season a concern at Extended Stay America - Knoxville - West Hills?

A: **Generally, no.** Direct hurricane strikes, storm surges, and coastal hurricane threats are not a concern at **Extended Stay America Suites - Knoxville - West Hills**. Because Knoxville, Tennessee, is situated hundreds of miles inland, it does not experience direct coastal hurricane impacts. However, there are a couple of indirect seasonal weather factors to keep in mind: * **Remnants and Heavy Rain:** Atlantic and Gulf tropical systems that make landfall can occasionally track inland and bring heavy rainfall, localized flash flooding, and gusty winds to eastern Tennessee (typically between June and November). * **Location Resilience:** The hotel is located in the suburban West Hills area of Knoxville (near West Town Mall) on elevated, developed terrain, making widespread water inundation uncommon compared to low-lying riverbanks. * **Travel Impact:** The main way hurricane season might affect your stay is if you are driving to or from coastal areas, or if regional flights out of nearby McGhee Tyson Airport (TYS) experience weather-related delays. Unless a major decaying tropical depression tracks directly over eastern Tennessee, hurricane season will not impact a stay at this property.

Q: What activities, programming, and special offers does Extended Stay America - Knoxville - West Hills provide during spring break season?

A: **Extended Stay America Suites – Knoxville – West Hills** is an economy extended-stay lodging property and **does not offer resort-style programming, organized spring break activities, or dedicated spring break event packages**. The options and amenities available to spring break travelers include: ### 1. Activities and Programming * **No on-site entertainment or programming:** The property does not coordinate daily events, parties, kids' camps, or tour excursions. * **Basic on-site amenities:** Guests have access to an outdoor picnic/BBQ area, complimentary Wi-Fi, and 24/7 coin-operated guest laundry facilities. * **Local attractions:** Guests typically use the hotel as an affordable base for independent travel around Knoxville, including visits to Market Square, the University of Tennessee, Zoo Knoxville, and day trips to the Great Smoky Mountains National Park (Pigeon Forge/Gatlinburg). ### 2. Rates and Special Offers While there are generally no branded “Spring Break” festival packages, guests can access the standard brand-wide promotional discounts and extended-stay savings available during the spring months: * **Length-of-Stay Discounts:** Tiered weekly and monthly discounts (“Stay Longer, Save More”) apply if your spring break trip extends across 7 nights or more. * **Extended Perks Member Rates:** Members of the free *Extended Perks* program receive an instant member discount (typically up to 10% off) plus partner discounts on car rentals and dining. * **Affiliation Discounts:** Standard savings are available for AAA/CAA members, seniors, government/military personnel, and university-affiliated travelers. * **Complimentary Everyday Value Inclusions:** * Free daily grab-and-go breakfast (coffee, muffins, oatmeal). * Fully equipped in-room kitchens (refrigerator, stovetop, microwave). * Free parking and pet-friendly room options (fees apply for pets).

Q: What children's activities and programs does Extended Stay America - Knoxville - West Hills offer during the Christmas holiday period?

A: **Extended Stay America Suites – Knoxville – West Hills does not offer any dedicated children’s activities, kids' clubs, or holiday programs during the Christmas period.** As a budget, extended-stay style hotel, its offerings are strictly limited to self-catering amenities, such as: * Studio suites with fully equipped kitchens * Complimentary grab-and-go breakfast * On-site guest laundry and free Wi-Fi * A standard policy allowing children (17 and under) to stay free in existing bedding ### Nearby Family Holiday Activities If you are staying at this property with children over Christmas, you will need to look to the broader Knoxville area for holiday programming, including: * **Holidays on Ice:** Knoxville’s open-air ice-skating rink in Market Square (downtown). * **Fantasy of Trees:** An annual holiday event at the Knoxville Convention Center featuring decorated trees, games, crafts, and visits with Santa. * **The Elf on the Shelf Adventure:** A scavenger hunt downtown where children can hunt for hidden scouts in local businesses. * **Holiday Lights Displays:** The Chilhowee Park drive-through light display and Zoo Knoxville’s seasonal light events.

Q: What events does Extended Stay America - Knoxville - West Hills host for New Year’s Eve?

A: **Extended Stay America Suites – Knoxville – West Hills does not host any New Year’s Eve events, parties, or galas.** As a budget/midscale extended-stay lodging property, its amenities are geared toward self-catering and extended lodging (such as in-room kitchens, free Wi-Fi, and grab-and-go breakfast) rather than on-site entertainment, restaurants, or event spaces. If you are staying there over New Year’s Eve, the hotel simply serves as a quiet place to sleep. For celebrations, guests typically head out into Knoxville, such as: * **Downtown Knoxville / World's Fair Park:** Known for the city's main New Year's Eve celebration featuring live music, food trucks, and the annual ball drop from the Sunsphere. * **Market Square & The Old City:** Home to numerous bars, breweries, and venues hosting ticketed parties, pub crawls, and special NYE dinners.

Q: What is the difference between early and late summer at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America Suites – Knoxville – West Hills**, the property’s core amenities and operational setup (fully equipped in-room kitchens, free grab-and-go breakfast, Wi-Fi, and pet-friendly policies) remain identical throughout the year. However, the guest experience between **early summer (June to early July)** and **late summer (August to early September)** differs primarily due to local college-town dynamics, pricing demand, and weather: ### 1. Rates, Availability, and Area Crowds * **Early Summer (June – early July):** * Knoxville experiences typical summer travel—road trips, family relocations, and general tourist transit toward the Great Smoky Mountains. * Demand is relatively steady, and room rates are generally consistent without the sudden spikes caused by university events. * **Late Summer (August – early September):** * This is one of the busiest and tightest-capacity periods in Knoxville. The hotel is located off I-40 and just ~6–7 miles from the **University of Tennessee (UT Knoxville)**. * Mid-to-late August brings **student move-in**, orienting families, and temporary housing seekers, followed immediately by the kickoff of **Tennessee Volunteers college football season** at Neyland Stadium. * Rates can surge significantly, availability fills fast (especially over weekends), and nearby traffic along Kingston Pike and I-40 increases noticeably. ### 2. Climate & Outdoor Amenities * **Early Summer:** Highs generally sit in the mid-80s (°F) with frequent early-season rain and humidity. It is typically more comfortable for taking advantage of the property’s outdoor picnic and BBQ areas or nearby parks. * **Late Summer:** Knoxville is at its warmest and most humid in July and August, with daytime highs frequently reaching the upper 80s and 90s (°F). Expect greater reliance on in-room air conditioning. ### Summary Recommendation * If you want a **quieter, more economical stay** with fewer crowd-related disruptions, **early summer** is usually the easier window to book. * If you are visiting in **late summer**, be sure to **book well in advance**, particularly if your dates align with UT move-in week or a home football weekend.

Q: What months have the best weather at Extended Stay America - Knoxville - West Hills?

A: For the area surrounding **Extended Stay America Suites - Knoxville - West Hills** (located in West Knoxville, Tennessee), the best weather consistently occurs during two distinct shoulder seasons: ### 1. Autumn: September to October (Top Recommendation) * **Why it's the best:** Fall is widely considered the peak season for comfortable weather in Knoxville. * **Conditions:** Daily highs typically hover in the comfortable **70°F to 81°F** range, with crisp evenings in the upper 40s to 50s. * **Key perks:** The humidity of summer drops significantly, rainfall is at its lowest annual average (October is typically the driest month of the year), and you get to enjoy clear skies and vibrant fall foliage. ### 2. Spring: Mid-April to May * **Why it's great:** Spring offers warm, sunny days without the oppressive midsummer heat. * **Conditions:** Average daytime highs range from the **low 70s to upper 70s**. * **Key perks:** Ideal for spending time outdoors, hiking nearby greenways, or visiting the nearby Great Smoky Mountains while spring blooms are in peak display. --- ### Seasons to Avoid (if weather comfort is your priority): * **July & August:** Summers can be very hot and muggy, with high humidity and temperatures frequently pushing upper 80s to 90°F. * **December to February:** Winters are cold, overcast, and damp, with nighttime freezes and daily highs often staying in the 40s.

Q: Are there boating or sailing experiences at Extended Stay America - Knoxville - West Hills?

A: **No**, there are no boating or sailing experiences at **Extended Stay America Suites - Knoxville - West Hills**. The property is a budget extended-stay hotel located in a suburban commercial area near West Town Mall and Interstate 40/75, not on a body of water. Its on-site amenities are limited to standard lodging features such as in-room kitchens, free Wi-Fi, and laundry facilities. If you are interested in boating or sailing, you would need to travel to off-site locations around the Knoxville area, such as marinas along the **Tennessee River / Fort Loudoun Lake** or **Tellico Lake**, which are a 15- to 30-minute drive away.

Q: Are there cooking classes or culinary experiences at Extended Stay America - Knoxville - West Hills?

A: **No**, there are no cooking classes or culinary experiences offered at Extended Stay America Suites – Knoxville – West Hills. This property is a budget extended-stay hotel. While it does not offer on-site food events or activities, guest suites do include **fully equipped private kitchens** (with a stovetop, microwave, full-size refrigerator, and basic cookware upon request) intended for self-catering. If you are looking for cooking classes or culinary workshops in Knoxville, you will need to look off-site at local cooking schools, kitchenware stores, or private studios in the greater Knoxville area (such as The Cutting Edge Classroom).

Q: Are there daily scheduled activities or programming at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not offer daily scheduled activities or organized programming. As an extended-stay, budget-oriented lodging brand, it operates as an independent living-style property rather than an activity-led resort. Amenities are focused on basic practical conveniences, including: * In-room fully equipped kitchens * Free grab-and-go breakfast (served daily in the mornings) * On-site guest laundry facilities * Free Wi-Fi * An outdoor picnic/BBQ area Guests looking for entertainment or activities will need to explore off-property attractions nearby, such as West Town Mall, local parks, and Downtown Knoxville.

Q: Are there eco-tourism or nature excursions at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America – Knoxville – West Hills does not offer on-site eco-tourism programs, guided nature excursions, or tour booking services. It is a budget, extended-stay hotel focused on self-catering accommodations (suites with kitchens, laundry facilities, and grab-and-go breakfast). However, the Knoxville area has several nature centers and outdoor parks within driving distance that you can explore independently: * **Ijams Nature Center & Knoxville Urban Wilderness:** Located about 12–15 miles east, offering extensive hiking and biking trails, paddleboarding, climbing, and wildlife viewing. * **West Hills Park / Jean Teague Greenway:** Located just a few minutes from the hotel, offering paved walking and running trails and green space. * **Great Smoky Mountains National Park:** Located approximately 45–60 minutes southeast, offering world-class hiking, wildlife watching, and guided ranger programs.

Q: Are there exclusive partnerships with local attractions at Extended Stay America - Knoxville - West Hills?

A: **No, the Extended Stay America – Knoxville – West Hills property does not have individual, exclusive partnerships with local Knoxville attractions.** Extended Stay America operates as an economy/extended-stay lodging brand, and its locations typically do not maintain individual ticket desks, destination packages, or formal partnerships with nearby sights (such as Market Square, the Sunsphere, or Zoo Knoxville). ### How to get attraction discounts through the hotel: While the hotel does not offer property-specific local packages, you can still access local and national discounts through the chain's free loyalty program: * **Extended Perks:** When you sign up for Extended Stay America’s free rewards program (*Extended Perks*), you gain access to an **Instant Savings** partner network. This portal provides members with rotating discounts and coupons for restaurants, rental cars, theme parks, entertainment, and retail brands both nationally and across local markets. If you are looking for discounts specifically tailored to Knoxville attractions, you are usually better off checking with the [Visit Knoxville Official Visitors Center](https://www.visitknoxville.com/) or booking tickets directly through attraction websites for seasonal deals.

Q: Are there group team-building activities at Extended Stay America - Knoxville - West Hills?

A: **No, there are no organized group team-building activities offered on-site at the Extended Stay America Suites – Knoxville – West Hills.** As an economy, extended-stay hotel, the property focuses on essentials for long-term lodging—such as suites with full kitchens, free Wi-Fi, on-site guest laundry, and an outdoor picnic/barbecue area. It does not have dedicated conference/event facilities, an activity coordinator, or team-building programs. However, the hotel offers group room blocks, and teams staying there frequently look to **nearby local options in Knoxville** for team-building events: * **Escape Rooms & Entertainment:** Several venues are nearby in West Knoxville, such as *Breakout Games - Knoxville* or bowling and arcade games at *Main Event*. * **Outdoor Adventures:** Nearby spots like *Ijams Nature Center* (ropes courses at Navitat, paddling, hiking) and *Lakeshore Park* along the Tennessee River. * **Third-Party Facilitators:** Professional organizers (such as *Firefly Team Events* or *Outback Team Building*) frequently host scavenger hunts, charity builds, and workshops around Knoxville, including nearby Market Square and downtown.

Q: Are there indoor activities for bad weather at Extended Stay America - Knoxville - West Hills?

A: **No, the hotel itself does not offer on-site indoor recreational activities.** Extended Stay America Suites – Knoxville – West Hills is an economy, extended-stay property designed primarily for practical lodging. On-site amenities are limited to basic essentials such as: * In-room cable TV and complimentary Wi-Fi * In-room fully equipped kitchens * A guest laundry room It **does not** have an indoor pool, a fitness center, an arcade/game room, or common indoor lounge areas. --- ### Nearby Indoor Activities (Within 2–5 Minutes Drive) If you are looking to escape bad weather, the hotel is situated right next to several major indoor entertainment and shopping venues: * **West Town Mall (adjacent / ~2-minute drive):** Offers extensive indoor walking, shopping, dining, and children's play areas. * **Movie Theaters:** * *Regal Cinebarre West Town Mall* (located at the mall). * *Regal Downtown West Cinema* (just down the road). * **Indoor Trampoline / Family Fun:** *Defy Knoxville* (an indoor extreme air sports park) and *Main Event Knoxville* (bowling, laser tag, and arcade) are both a short drive away.

Q: Are there interactive or educational programs at Extended Stay America - Knoxville - West Hills?

A: **No, there are no interactive or educational programs offered at Extended Stay America Suites - Knoxville - West Hills.** This hotel operates as a budget-to-midscale extended-stay lodging facility designed primarily for independent, long-term travelers. Its amenities are limited to standard self-service conveniences, including: * In-room full kitchens * Free Wi-Fi * Grab-and-go breakfast * Self-service laundry facilities * A basic picnic area and seasonal pool It does not offer resort-style activities, workshops, classes, children's programs, or educational events. If you are looking for educational or interactive experiences nearby, you will need to look off-site in the greater Knoxville area, such as: * **The Muse Knoxville** (an interactive children’s science museum) * **McClung Museum of Natural History & Culture** (located on the University of Tennessee campus) * **Ijams Nature Center** (offering outdoor educational trails and environmental programs) * **Zoo Knoxville** (interactive wildlife and conservation experiences)

Q: Are there proposal or anniversary packages at Extended Stay America - Knoxville - West Hills?

A: **No, Extended Stay America – Knoxville – West Hills does not offer proposal or anniversary packages.** As a budget-friendly, extended-stay hotel, the property is designed around practical, long-term conveniences (such as in-room kitchens, grab-and-go breakfast, and guest laundry) rather than romantic or celebratory hospitality services. They do not provide room-decorating services, champagne/flower packages, or dedicated romance add-ons. If you are planning a special occasion in Knoxville and want a hotel that offers romantic packages or upscale anniversary/proposal amenities, consider full-service or boutique hotels downtown, such as: * **The Oliver Hotel** (Market Square) * **The Tennessean Hotel** (World's Fair Park) * **RT Lodge** (in nearby Maryville, known for proposals and romantic getaways)

Q: Are there romantic experience packages at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not offer romantic experience packages. As a budget-oriented, extended-stay hotel chain, its amenities are geared primarily toward functional, long-term stays (such as in-room kitchens, grab-and-go breakfast, on-site laundry, and weekly/monthly rates) rather than romance, luxury, or hospitality add-ons like champagne, flowers, or couples' packages. If you are looking for romantic getaways or romance packages in the Knoxville area, full-service boutique and luxury hotels closer to downtown Knoxville—such as **The Oliver Hotel**, **The Tennessean Hotel**, or **RT Lodge** in nearby Maryville—frequently offer romance-specific packages (e.g., sparkling wine, dining credits, and chocolate-covered strawberries).

Q: Are there seasonal or holiday events at Extended Stay America - Knoxville - West Hills?

A: **No, Extended Stay America Suites – Knoxville – West Hills does not host on-site seasonal or holiday events.** As an economy, extended-stay hotel, the property focuses on practical, apartment-style lodging (suites with full kitchens, self-service laundry, and grab-and-go breakfast) rather than full-service resort amenities, banquets, or organized social programming. However, during holidays and changing seasons, you will typically find: * **Brand-Wide Seasonal Deals & Giveaways:** Extended Stay America frequently runs corporate seasonal promotions, such as discounted winter/holiday booking rates, Labor Day sales, and online sweepstakes (e.g., the corporate *12 Days of Holiday Cheer* giveaways). * **Local Knoxville Events:** The hotel is located just off I-40 near West Town Mall and within a 10-to-15 minute drive of Downtown Knoxville. Guests staying during the holidays often travel into the city for events such as: * **Holidays on Ice** (open-air ice skating in Market Square) * **Christmas in the City / Fantasy of Trees** * **Seasonal celebrations at World's Fair Park and the Tennessee Theatre**

Q: Are there teen-focused experiences at Extended Stay America - Knoxville - West Hills?

A: **No, there are no teen-focused experiences or organized youth programs** at the Extended Stay America Suites – Knoxville – West Hills. This property is a standard, budget-friendly extended-stay hotel designed primarily for business travelers, relocating individuals, and families looking for practical, self-sufficient accommodations. Its amenities are limited to basic essentials such as: * In-suite kitchens * Free Wi-Fi and flat-screen TVs * On-site guest laundry facilities * Grab-and-go breakfast * An outdoor picnic/BBQ area There are no game rooms, teen lounges, or curated activities on-site. However, the hotel is well-situated near several teen-friendly attractions in West Knoxville: * **West Town Mall:** Located less than a 10-minute walk away, featuring numerous retail stores, food courts, and hangout spots. * **Movie Theaters:** Nearby options include Regal Cinebarre West Town Mall and Regal Downtown West. * **Recreation:** The West Hills Park and Tennis Center is within about a mile, and downtown Knoxville attractions (like Market Square, World’s Fair Park, and Ijams Nature Center) are a short drive away.

Q: Are there VIP or exclusive access experiences at Extended Stay America - Knoxville - West Hills?

A: **No**, there are no VIP, concierge-level, or exclusive access experiences at the **Extended Stay America Suites – Knoxville – West Hills**. This property operates as a budget/midscale, self-service extended-stay motel. Its amenities and offerings are basic and accessible to all registered guests alike, including: * Studio-style rooms with in-suite kitchens (refrigerator, stovetop, microwave) * Complimentary basic grab-and-go breakfast items (muffins, breakfast bars, coffee/tea) * Standard complimentary Wi-Fi and self-parking * On-site coin/card-operated guest laundry facilities * A standard outdoor picnic area It lacks luxury features such as executive lounges, club levels, dedicated VIP concierge services, or private member-only facilities.

Q: Are there water parks or splash areas at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not have a water park, splash pad, or aquatic play area. Like most budget extended-stay properties, its amenities are geared toward practical necessities—such as in-room kitchens, on-site laundry, and basic parking. If you are looking for water attractions or splash pads in the area, you would need to visit public parks in Knoxville (such as the splash pads at World's Fair Park or Carl Cowan Park) or regional water parks.

Q: Are there water sports available on-site at Extended Stay America - Knoxville - West Hills?

A: **No**, there are no water sports available on-site at Extended Stay America Suites - Knoxville - West Hills. It is an extended-stay budget hotel located off the highway near the West Town Mall area and does not sit on a lake, river, or marina. Any water sports (such as boating, paddleboarding, or kayaking) would need to be accessed off-site at nearby waterways in the Knoxville area, such as Fort Loudoun Lake or the Tennessee River.

Q: Are there wellness retreats or themed weekends at Extended Stay America - Knoxville - West Hills?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills does not host or offer wellness retreats or themed weekends. It operates strictly as a budget-to-midscale extended-stay hotel focused on self-catering, practical accommodations. Its standard amenities include: * Suites with fully equipped kitchens * Grab-and-go breakfast * On-site guest laundry * Free Wi-Fi and parking * Pet-friendly rooms The property does not have wellness facilities (such as a spa, yoga studio, or dedicated wellness center) or an event-programming staff. If you are looking for structured wellness retreats or themed weekend programs in the greater Knoxville and East Tennessee region, nearby options include dedicated retreat centers and mountain resorts such as: * **Well Being Retreat Center** (Tazewell, TN) – hosts yoga, meditation, and quiet weekend retreats. * **Seven Springs Retreats** (Maryville / foothills of the Smokies) – specializes in yoga, breathwork, and holistic wellness programs. * **Blackberry Mountain** (Walland, TN) – an upscale resort offering extensive health, spa, and outdoor wellness itineraries.

Q: Can Extended Stay America - Knoxville - West Hills arrange private excursions?

A: **No, Extended Stay America - Knoxville - West Hills cannot arrange private excursions.** As a budget, extended-stay hotel, the property offers basic self-service amenities (such as in-room kitchens, free Wi-Fi, on-site laundry facilities, and a front desk). It does not have a concierge, tour desk, or excursion planning services. If you are looking to book private excursions, tours, or outdoor activities around Knoxville or the nearby Great Smoky Mountains, you will need to arrange them directly through local tour operators, private charter companies, or online booking platforms. Front desk staff can generally provide basic directions or recommend popular local landmarks, but they do not handle bookings or itineraries.

Q: Can I book kayaking or paddleboarding at Extended Stay America - Knoxville - West Hills?

A: **No, you cannot book kayaking or paddleboarding through the hotel.** **Extended Stay America Suites - Knoxville - West Hills** is a standard extended-stay budget property offering essentials like in-suite kitchens, laundry, and free Wi-Fi. It is located inland in a commercial/suburban area off I-40 and does not feature on-site water access, rental services, or a concierge desk for booking watersports. If you are looking to kayak or stand-up paddleboard in the Knoxville area, you can easily book rentals with local outfitters along the Tennessee River or nearby quarries, such as: * **Knoxville Adventure Collective** (located downtown on the Tennessee River waterfront) * **Ijams Nature Center / River Sports Outfitters** (at Mead's Quarry Lake) * **The Cove at Concord Park** (located southwest in Farragut, offering lake paddling)

Q: Can I book tickets for local events through Extended Stay America - Knoxville - West Hills?

A: **No**, you cannot book tickets for local events directly through **Extended Stay America Suites - Knoxville - West Hills**. Extended Stay America is a budget-to-midscale, extended-stay hotel chain focused on self-sufficient accommodations. Because of this model, the property: * **Does not have a concierge desk** or dedicated guest-services staff for ticketing or tour bookings. * Operates a standard front desk that handles check-in, check-out, and basic guest amenities. While staff may offer informal verbal recommendations or directions, they cannot issue or purchase tickets on your behalf. ### How to Book Local Events in Knoxville: * **Online Platforms:** You can book tickets directly online (using the hotel's free Wi-Fi) via standard platforms such as Ticketmaster, Eventbrite, or the official websites of local venues (e.g., Thompson-Boling Arena, Tennessee Theatre, Bijou Theatre). * **Visitor Services:** For local attractions, tours, or general information, you can check with the official Knoxville visitor bureau (**Visit Knoxville**) online or at the Downtown Visitors Center.

Q: Does Extended Stay America - Knoxville - West Hills arrange fishing trips?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not arrange fishing trips. As a budget-friendly, extended-stay hotel, it provides self-catering accommodations (suites with kitchens, laundry facilities, free Wi-Fi, and pet-friendly rooms) rather than concierge or tour-booking services. If you are planning to fish while staying there: * The hotel is situated relatively close to waterways like Fort Loudoun Lake and the Tennessee River. * You will need to book fishing charters or guided trips independently through local Knoxville guide services (such as *Top Knox Fishing* or other regional East Tennessee charters).

Q: Does Extended Stay America - Knoxville - West Hills host family movie nights or events?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills does not host family movie nights or organized guest events. As a budget-to-midscale extended-stay hotel, it operates on a self-service model focused on basic long- and short-term accommodations. The amenities offered are limited to in-suite kitchens, complimentary grab-and-go breakfast, guest laundry facilities, on-site parking, and an outdoor picnic/grill area. It does not have an activities director, event programming, or communal entertainment facilities like movie screening areas.

Q: Does Extended Stay America - Knoxville - West Hills offer curated city itineraries?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not offer curated city itineraries. It operates as a budget, extended-stay hotel focusing on basic self-service amenities—such as in-room fully equipped kitchens, free Wi-Fi, on-site guest laundry, and grab-and-go breakfast. They do not provide concierge services or personalized tour and itinerary planning. If you need a curated itinerary for Knoxville, you will find better resources through **Visit Knoxville** (the city's official tourism board), local visitor centers, or independent travel guides.

Q: Does Extended Stay America - Knoxville - West Hills offer guided tours?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not offer guided tours. It operates as a self-service, budget-friendly extended-stay hotel focused on core lodging amenities—such as fully equipped in-room kitchens, free Wi-Fi, guest laundry facilities, and grab-and-go breakfast. It does not have a tour desk, concierge, or organized excursion services. If you are looking for guided tours of Knoxville or nearby attractions (such as downtown Knoxville or the Great Smoky Mountains), you will need to book them through independent local tour operators.

Q: Does Extended Stay America - Knoxville - West Hills offer hiking excursions?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not offer guided hiking excursions or tour services. It is a budget, self-service extended-stay hotel focused on lodging essentials such as in-room kitchens, free Wi-Fi, and guest laundry. While the hotel does not organize trips, there are nearby hiking and nature trails you can explore on your own—such as those at the **Knoxville Urban Wilderness**, **Ijams Nature Center**, and nearby parks like **West Hills Park** and **Lakeshore Park**.

Q: Does Extended Stay America - Knoxville - West Hills offer wine tastings?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not offer wine tastings. It is a budget-friendly, extended-stay hotel that focuses on essential amenities such as fully equipped in-room kitchens, free Wi-Fi, on-site guest laundry facilities, and a basic grab-and-go breakfast. It does not feature on-site bars, lounges, restaurants, or food-and-beverage events.

Q: Does the property host retreat-style experiences at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not host retreat-style experiences. It operates strictly as a budget/midscale extended-stay hotel focused on self-catering, short- and long-term lodging. Its amenities are limited to basic studio rooms with in-suite kitchens, complimentary Wi-Fi, self-serve guest laundry, a picnic/barbecue area, and grab-and-go breakfast. The property lacks meeting facilities, event halls, wellness spaces, spa services, and organized programming required for hosting retreats. If you need a retreat venue in the Knoxville area, you would be better served looking at dedicated retreat centers, full-service conference hotels (such as downtown Knoxville properties near the convention center), or cabin/lodge resorts closer to the Great Smoky Mountains.

Q: Does the property provide adventure tours at Extended Stay America - Knoxville - West Hills?

A: **No**, the Extended Stay America Suites - Knoxville - West Hills does not provide adventure tours. It operates as a budget/extended-stay hotel focusing on basic amenities such as fully equipped in-room kitchens, free Wi-Fi, guest laundry facilities, and free grab-and-go breakfast. However, the hotel is situated within driving distance of regional outdoor activities (such as hiking and biking trails, parks, and the Great Smoky Mountains), which guests can book or visit independently through local tour operators and parks.

Q: Is there a kids club at Extended Stay America - Knoxville - West Hills?

A: **No**, there is no kids club at the Extended Stay America Suites - Knoxville - West Hills. As a budget-friendly, extended-stay hotel, its amenities are geared toward self-sufficient travelers and extended visits (such as in-room kitchens, grab-and-go breakfast, Wi-Fi, and guest laundry facilities) rather than resort-style childcare or supervised children's activities.

Q: Is there live entertainment at night at Extended Stay America - Knoxville - West Hills?

A: **No**, there is no live entertainment at night at Extended Stay America Suites - Knoxville - West Hills. It is a budget, extended-stay hotel focused on essential lodging amenities (such as in-room kitchens, on-site guest laundry, free Wi-Fi, and grab-and-go breakfast). It does not have an on-site bar, restaurant, or performance venue. For live entertainment, you will need to visit nearby venues, restaurants, or bars in the surrounding West Knoxville area, Bearden, or Downtown Knoxville (such as Market Square or the Old City).

Q: Is there structured programming for different age groups at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not offer structured programming, kids' clubs, or scheduled activities for any age group. Extended Stay America is a budget-to-midscale extended-stay lodging brand designed primarily for independent business travelers, relocating individuals, and families looking for self-sufficient accommodations. The property focuses on basic practical amenities—such as fully equipped in-room kitchens, grab-and-go breakfast, self-service laundry facilities, and free Wi-Fi—rather than resort-style supervised programs or entertainment.

Q: What experiences are unique to this destination at Extended Stay America - Knoxville - West Hills?

A: While **Extended Stay America Suites – Knoxville – West Hills** is an economy, extended-stay hotel rather than an experiential resort, its specific geographic positioning in the **West Hills / Bearden area of Knoxville** offers several distinct convenience- and location-based experiences: --- ### 1. Direct Access to Knoxville’s Retail & Dining Corridor * **West Town Mall & Kingston Pike:** The property is located just a short walk (under half a mile) from **West Town Mall**, the largest enclosed shopping destination in East Tennessee. This grants quick walking or driving access to dozens of mainstream and specialty shops, eateries, and entertainment venues. * **Indie & Mainstream Film:** Moviegoers are minutes from both the **Regal Cinebarre West Town Mall** (dinner-and-a-movie format) and the **Regal Downtown West Cinema**, a longtime Knoxville favorite known for screening independent, foreign, and limited-release art films. --- ### 2. Immediate Neighborhood Recreation * **West Hills Park & Greenway:** Located less than a mile away, this local recreation hub features paved walking and running trails, open green spaces, and the **West Hills Tennis Center**, offering an easy way to stay active outdoors without driving across town. * **Bearden District Exploration:** Just a few miles east along Kingston Pike lies the Bearden neighborhood, well-regarded for local Knoxville boutiques, antique galleries, independent coffee shops, and chef-driven dining. --- ### 3. Basecamp for Knoxville & East Tennessee Day Trips Because the hotel sits directly off **I-40 (Exit 380)**, it functions as a practical gateway to greater regional attractions: * **Downtown Knoxville & UT Campus (~10–15 minutes):** Quick highway access to the **University of Tennessee (Neyland Stadium)**, the historic **Market Square**, and the iconic **Sunsphere at World’s Fair Park**. * **Knoxville Urban Wilderness & Ijams Nature Center (~15–20 minutes):** Close enough to access rock climbing, quarry swimming, and miles of natural hiking/biking trails. * **The Great Smoky Mountains (~1 hour):** An easy starting point for day trips to Townsend, Gatlinburg, Pigeon Forge, and Great Smoky Mountains National Park. --- ### 4. Self-Sufficient, Extended-Stay Living * **Residential-Style Setup:** Unlike traditional standard hotel rooms, the unique experience here revolves around self-catering. Every suite includes a **full kitchen** (stovetop, full-size refrigerator, microwave), pet-friendly accommodations, and on-site guest laundry—making it suitable for relocations, long-term business trips, or travelers seeking independence during extended visits.

Q: Are rideshares easy to get around Extended Stay America - Knoxville - West Hills?

A: **Yes, rideshares (Uber and Lyft) are very easy to get at this location.** Key reasons why: * **High-Traffic Retail & Hotel Corridor:** The property sits right off Kingston Pike and Interstate 40/75, adjacent to **West Town Mall**. Because this is one of Knoxville's main shopping, dining, and hotel clusters, there is a consistent circulation of drivers nearby throughout the day and evening. * **Proximity to Downtown & UT Campus:** It is only about 7–8 miles west of downtown Knoxville and the University of Tennessee, meaning wait times for standard rides are typically short (usually 5 to 10 minutes). * **Airport Access:** McGhee Tyson Airport (TYS) is roughly a 15–20 minute drive away, so rides to and from the airport are routine for local drivers. **A few tips:** * **Early Mornings:** If you need a ride for an early-morning flight (before 6:00 AM), it is still recommended to schedule your ride the evening before, as Knoxville's driver availability dips in the overnight hours. * **Game Days:** If visiting during a University of Tennessee home football game or a major campus event, expect higher surge pricing and longer wait times heading toward or returning from the stadium/campus area.

Q: Are there late-night food options near Extended Stay America - Knoxville - West Hills?

A: Yes, there are several late-night dining and takeout options near **Extended Stay America Suites – Knoxville – West Hills** (located on Winston Road, right by Kingston Pike and West Town Mall): ### 24/7 & Very Late-Night Drive-Thru / Fast Food * **Cook Out** *(~6920 Kingston Pike)*: A local favorite about 5 minutes east toward Bearden, usually open until **3:00 AM or 4:00 AM** serving char-grilled burgers, barbecue, and dozens of milkshake flavors. * **Waffle House** *(Cedar Bluff Rd exit off I-40)*: Open **24/7** for classic diner fare, hash browns, and breakfast. * **Taco Bell & McDonald's** *(Kingston Pike)*: Several fast-food locations along Kingston Pike have drive-thrus operating until **1:00 AM – 3:00 AM** (or 24 hours depending on the day). ### Sit-Down Bars, Pubs & Casual Dining * **Twin Peaks** *(135 N Northshore Dr / Kingston Pike)*: Just a short drive away, featuring scratch-made bar food, wings, and burgers, typically serving drinks and late-night kitchen items until **midnight or 1:00 AM** on weekends. * **Carolina Ale House** *(9045 Kingston Pike)*: Located just west near Cedar Bluff, this sports bar serves burgers, pizzas, and wings with a late-night kitchen (often open until midnight or later). * **Rooster’s Bar & Grill** *(Rocky Hill area)* or local sports bars along Kingston Pike regularly serve late bar menus. ### Late-Night Delivery * Services like **DoorDash, Uber Eats, and Grubhub** operate actively in this area. You can easily get late-night pizza (such as Domino’s or Papa Johns), wings, or convenience items delivered directly to the hotel. *(Tip: Operating hours can vary by day of the week, with Friday and Saturday offering the latest dine-in and drive-thru hours.)*

Q: Are there local festivals or seasonal events at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills** does not host its own festivals or seasonal events on-site. As a budget-friendly, extended-stay lodging property, its amenities are focused on functional accommodations (such as in-room kitchens, laundry facilities, and free Wi-Fi) rather than event programming. However, the hotel is centrally located near I-40/I-75 in West Knoxville, making it a convenient base for exploring **major seasonal festivals and local events across the Knoxville area**: ### **Spring** * **Dogwood Arts Festival:** Celebrates the blooming dogwood trees across Knoxville with art trails, live music, and a large downtown arts fair. * **Big Ears Festival:** An internationally acclaimed, multi-venue music and arts festival held throughout downtown Knoxville each spring. * **Rossini Festival:** An Italian street fair held in downtown Knoxville featuring opera performances, artisans, and street food. ### **Summer** * **Knoxville Brewfest & Food Truck Rallies:** Craft beer and local culinary events hosted at World's Fair Park. * **Kuumba Festival:** Knoxville’s long-running African American cultural festival featuring music, dance, and arts. * **Festival on the 4th:** Fourth of July celebration featuring fireworks and live orchestral music at World's Fair Park. ### **Fall** * **Tennessee Volunteers Football Season:** Home games at Neyland Stadium / University of Tennessee campus bring massive crowds, tailgating, and campus celebrations. * **Foothills Craft Guild Fine Arts Craft Show:** Held nearby at the Knoxville Expo Center, showcasing regional artisans and crafts. * **Fall Heritage Festivals:** Various autumn and harvest festivals hosted in the greater Knoxville area and at the Museum of Appalachia. ### **Winter** * **Knoxville Holidays on Ice:** Open-air ice skating rink placed in Market Square. * **Tour de Lights:** A festive community holiday bike ride through downtown and historic neighborhoods. * **Christmas in the City:** Tree lighting ceremonies, parades, and holiday light displays downtown. If you are planning a stay around specific dates, you can check the official **Visit Knoxville** calendar to see what events coincide with your trip.

Q: Are there museums or cultural sites near Extended Stay America - Knoxville - West Hills?

A: The **Extended Stay America Suites – Knoxville – West Hills** (located off Kingston Pike near West Town Mall) is located in a predominantly commercial and residential suburban area. While there are no major museums directly adjacent to the property, several notable museums and cultural landmarks are accessible within a **10- to 15-minute drive** eastward along Kingston Pike or I-40 toward the University of Tennessee campus and Downtown Knoxville: --- ### **Closest Historical & Cultural Sites (5–10 minutes away)** * **Historic Westwood** *(~4.5 miles / ~8 minutes)* Located on Kingston Pike, this preserved 1890 Queen Anne–style mansion was the home and studio of noted Tennessee artist Adelia Armstrong Lutz. It is open for guided tours and showcases period furnishings and regional artwork. * **Bleak House (Confederate Memorial Hall)** *(~5 miles / ~10 minutes)* An antebellum Tuscan-style villa situated on Kingston Pike overlooking the Tennessee River. It served as General James Longstreet’s headquarters during the Civil War Battle of Knoxville and includes historic gardens and preserved earthworks. * **Bearden Arts District** *(~3 miles / ~5–7 minutes)* Just down the road in the Bearden area are numerous local art galleries, artisan studios, and design boutiques (e.g., District Gallery, Bennett Galleries). --- ### **Campus & Downtown Museums (10–15 minutes away)** Heading just a few miles farther into downtown Knoxville and the University of Tennessee campus opens up the area's primary cultural institutions: * **McClung Museum of Natural History & Culture** *(~6.5 miles, UT Campus)* Features wide-ranging exhibits covering Native American archaeology, ancient Egypt, local geology, and regional history (admission is typically free). * **Knoxville Museum of Art (KMA)** *(~7 miles, World's Fair Park)* Celebrates the visual culture of East Tennessee, featuring contemporary regional art and Richard Jolley’s monumental *Cycle of Life* glass installation (free admission). * **Museum of East Tennessee History / East Tennessee History Center** *(~8 miles, Downtown)* Comprehensive exhibits documenting the history of the Appalachian and East Tennessee region, from frontier days through the Civil War and the 1982 World's Fair. * **Blount Mansion** *(~8 miles, Downtown)* A National Historic Landmark built in 1792 for William Blount, a signer of the U.S. Constitution and governor of the Southwest Territory. * **James White’s Fort** *(~8 miles, Downtown)* A reconstructed late-18th-century settlement founded by the founder of Knoxville, offering a glimpse into pioneer life. * **Women's Basketball Hall of Fame** *(~8 miles, Downtown)* An interactive museum dedicated to celebrating the history of women's basketball across high school, college, and professional levels. --- ### **Summary** For a quick visit, **Historic Westwood** and the **Bleak House** are the nearest historic sites along the same corridor. For standard art and natural history museums, a simple 10–12 minute drive down I-40 East or Kingston Pike into central Knoxville will take you to **World's Fair Park** and **UT Campus**.

Q: Are there rooftop or scenic restaurants nearby Extended Stay America - Knoxville - West Hills?

A: The **Extended Stay America - Knoxville - West Hills** (located off Kingston Pike near West Town Mall) is in a commercial/suburban corridor of West Knoxville. There are **no high-elevation rooftop restaurants in the immediate walkable vicinity**, as most multi-story rooftop venues are concentrated in Downtown Knoxville. Depending on whether you prefer a **scenic waterfront patio in West Knoxville** or a **true high-rise rooftop bar downtown**, several options are within a short drive: --- ### 1. Scenic Waterfront Dining (Closest, ~15 Minutes Away) If you want scenic views without driving all the way into the city center, head southwest toward Fort Loudoun Lake: * **Lakeside Tavern** *(~15 minutes southwest, Concord/Farragut)*: * The premier scenic restaurant in West Knoxville. It features an expansive covered patio right on the water overlooking Fort Loudoun Lake and Sun Life Marina. It’s upscale-casual, known for prime sunsets, steaks, brick-oven pizzas, and seafood. * **Willy’s Bar & Grill** *(~15 minutes southwest at Fox Road Marina)*: * A very casual, seasonal open-air dockside restaurant right on the lake. --- ### 2. Downtown Rooftop Restaurants & Lounges (~12–15 Minutes East) Hop on I-40 East straight to Downtown Knoxville (around 8–9 miles away), where you'll find the area’s best elevated rooftop spots: * **Radius Rooftop Lounge** *(Embassy Suites, Downtown)*: * Perched on the 14th floor, offering panoramic 360-degree views of the downtown skyline, the Tennessee River, and the Great Smoky Mountains. Offers craft cocktails and light bites. * **Five Thirty Lounge** *(Hyatt Place, Downtown)*: * Located 10 stories up on South Gay Street, featuring an indoor/outdoor rooftop terrace with skyline and mountain views, small plates, and cocktails. * **Bernadette’s Crystal Gardens & Preservation Pub** *(Market Square)*: * A multi-level, eclectic destination featuring casual food and one of the most famous rooftop bar gardens in the city overlooking historic Market Square. --- ### 3. Scenic Riverfront Dining Near Downtown (~12–15 Minutes East) * **Calhoun’s on the River** *(Neyland Drive)*: * Located along the Tennessee River, this Knoxville staple features a massive multi-level outdoor deck right next to the water, serving classic Tennessee barbecue and craft beer with views of passing boats and the university bridges.

Q: Are there wellness studios or gyms near Extended Stay America - Knoxville - West Hills?

A: Yes, several gyms, fitness studios, and wellness centers are located within a short drive (roughly 5 to 10 minutes) of **Extended Stay America Suites – Knoxville – West Hills** (located on Winston Rd, right near West Town Mall and Kingston Pike): ### Traditional Gyms & Fitness Centers * **Gold’s Gym (Walker Springs):** Located just over a mile west down Kingston Pike, offering extensive weight rooms, cardio equipment, and group exercise classes. * **CLUB4 Fitness:** Situated nearby in West Knoxville, providing spacious cardio floors, weight rooms, personal training, studio classes, and saunas. * **Crunch Fitness (West Knoxville):** A full-service gym located along Kingston Pike featuring group fitness, free weights, functional turf areas, and recovery options. * **Planet Fitness:** Located further down Kingston Pike, offering standard cardio and strength equipment, low-cost day options, and extended hours. ### Yoga, Pilates & Boutique Fitness * **Club Pilates (Bearden / Forest Park):** A short drive east toward Bearden, offering Reformer-based Pilates classes for various skill levels. * **Mind Body Knox:** A wellness studio offering yoga (vinyasa, yin, and restorative), meditation, and stress-management practices. * **Local Boutique Studios:** Along the Kingston Pike commercial corridor, you will also find specialty options including indoor cycling, boutique boxing, and barre studios. ### Recovery & Wellness Centers * **PLUNJ (Kingston Pike):** A contrast therapy and recovery studio featuring hot saunas and cold plunges. * **Sessions Wellness Center:** Specializes in recovery, infrared saunas, red light therapy, and whole-body optimization therapies. * **Prime IV Hydration & Wellness:** Located along the nearby retail strip, offering hydration and vitamin therapy for recovery. *Tip:* Most of these facilities are situated along **Kingston Pike** within a 1- to 3-mile radius of the hotel, and many offer guest passes or drop-in rates for travelers.

Q: Can I book excursions through Extended Stay America - Knoxville - West Hills?

A: **No**, you cannot book excursions directly through **Extended Stay America - Knoxville - West Hills**. As a budget, extended-stay style hotel, it operates with limited front-desk services focused on essentials (such as furnished kitchen suites, Wi-Fi, and self-service laundry). It does not have a tour desk, concierge, or excursion-booking service. If you are looking to book local activities, day tours, or trips to nearby attractions (such as downtown Knoxville or the Great Smoky Mountains), you will need to arrange them independently through online tour platforms (like Viator, GetYourGuide, or TripAdvisor) or directly with local tour operators. The front desk staff can typically give informal tips or directions to local attractions, but they cannot make reservations or bookings on your behalf.

Q: Does Extended Stay America - Knoxville - West Hills offer free local transportation?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not offer free local transportation or shuttle services. The hotel does provide **free on-site self-parking** if you have a car, and local bus transit lines, taxis, and rideshare services (such as Uber and Lyft) are the typical options for getting around the area.

Q: Is the area safe for tourists at Extended Stay America - Knoxville - West Hills?

A: Evaluating safety for tourists at the **Extended Stay America Suites - Knoxville - West Hills** (located off Kingston Pike / I-40) involves looking at both the general neighborhood and the property itself: --- ### 1. The Surrounding Area (West Hills / West Knoxville) * **General Safety:** **Safe.** West Hills is a largely suburban, commercial, and residential district in West Knoxville. It is generally considered one of the safer parts of the Knoxville metropolitan area, especially compared to parts of East or North Knoxville. * **Convenience & Foot Traffic:** The area surrounds a major retail and dining corridor (near West Town Mall and various shopping plazas). During the day, it is busy and typical of suburban highway-commercial corridors. * **Violent Crime:** Violent crime rates in the immediate West Hills neighborhood are low. Typical police incidents in the broader commercial strip mainly involve property crimes (such as vehicle break-ins or retail theft), common to high-traffic shopping and hotel corridors. --- ### 2. The Specific Property (Extended Stay America) While the **neighborhood** is safe, **guest experiences on-site are mixed**, which is common for budget extended-stay properties: * **Atmosphere:** Because it offers long-term, weekly/monthly budget rentals, it caters to long-term residents, transient workers, and people in housing transition alongside standard travelers. * **Guest Feedback:** Several reviews—especially from solo travelers—mention feeling somewhat uncomfortable due to people loitering in parking lots, stairwells, or hallways. Noise late at night, smells of smoke, and dated security access have been recurring complaints. * **Cleanliness & Maintenance:** Common negative reviews cite maintenance and cleanliness issues (stains, broken locks/fixtures) rather than direct criminal danger. --- ### Practical Advice for Tourists * **If you are staying here:** * Always lock your vehicle and remove all bags, electronics, or valuables from plain view, as hotel parking lots near the interstate are vulnerable to smash-and-grab thefts. * Request a room on an upper floor rather than a ground-floor exterior access point. * **Alternatives:** If you want higher peace of mind, particularly for solo travelers or family vacations, consider traditional mid-range hotels in the same West Hills/Cedar Bluff corridor (e.g., *Hampton Inn, Courtyard by Marriott, or Hilton Garden Inn*), which feature controlled-access lobbies and higher-touch guest security.

Q: Is the neighborhood around Extended Stay America - Knoxville - West Hills more upscale or casual?

A: The immediate area around the Extended Stay America – Knoxville – West Hills (located on Winston Road) is definitely **casual and commercial**, rather than upscale. Key characteristics of the surrounding area include: * **Commercial & Retail Focus:** The hotel sits in a heavy suburban shopping corridor right off I-40/I-75 and Kingston Pike, just minutes from **West Town Mall**. The immediate blocks are characterized by casual chain restaurants, fast food, strip centers, big-box stores, and other mid-tier hotels. * **Everyday Convenience:** It is very car-centric and practical—convenient for shopping, groceries (like Kroger and Target), and highway access, but lacking high-end luxury boutiques or fine-dining avenues. * **The Residential Backdrop:** Just beyond the highway and commercial strip lies the broader **West Hills** neighborhood. It is a safe, stable, established middle-to-upper-middle-class suburban community filled with mid-century ranch homes and parks, but it still reads as relaxed, family-friendly, and understated rather than upscale or glamorous. If you're looking for an upscale atmosphere in the Knoxville area, neighborhoods further west around **Northshore / Farragut** or historical pockets like **Sequoyah Hills** lean much more in that direction.

Q: Is the neighborhood around Extended Stay America - Knoxville - West Hills the safest in the area?

A: **No, it is not the safest neighborhood in the area**, though it is generally considered moderate and relatively typical for a commercial retail corridor. ### The Location and Neighborhood Context The hotel is located at **1700 Winston Road**, right off Kingston Pike near **West Town Mall**. * **The Broader Area (West Knoxville / West Hills):** West Knoxville in general, and residential neighborhoods like West Hills, Sequoyah Hills, Rocky Hill, and nearby suburbs like Farragut, are among the wealthiest and safest parts of the Knoxville metro area. * **The Immediate Micro-Area (Mall/Commercial Strip):** Because the hotel sits directly in the commercial shopping district surrounding West Town Mall, the immediate vicinity experiences higher rates of **property crime** (shoplifting, car break-ins, vehicle theft, and petty theft) compared to purely residential West Knoxville neighborhoods. ### Hotel-Specific Considerations While the neighborhood itself is not high-crime in terms of violent street crime, budget extended-stay properties across major metro areas—including this specific location—attract frequent guest complaints regarding: * Loitering and transient foot traffic around parking lots. * Occasional disturbances or visible police presence. * Solo travelers noting that common areas and exterior access points did not feel particularly secure at night. ### Where Is Truly "Safest"? If your priority is finding the safest possible area to stay in or near West Knoxville: 1. **Farragut / Turkey Creek:** Farther west along I-40, Farragut boasts significantly lower crime statistics and newer hotel options in a quiet, master-planned suburban commercial district. 2. **Cedar Bluff:** Just one exit west on I-40, it has a heavy cluster of mid-to-upscale business hotels (such as Hilton, Marriott, and Hyatt properties) with well-lit lots and less retail-mall-related foot traffic. 3. **Residential West Hills / Bearden:** The residential sections are very safe, but commercial strip hotel corridors will always have elevated property crime relative to surrounding residential streets. **Bottom Line:** While the area around West Town Mall is far safer than neighborhoods in East or North Knoxville, it is **not the safest** in West Knoxville due to mall-related property crime, nor is that specific budget hotel considered the most secure lodging option in the immediate vicinity.

Q: Is traffic an issue in this neighborhood of Extended Stay America - Knoxville - West Hills?

A: **Yes, traffic can definitely be an issue in this area**, particularly during peak hours and busy shopping periods. The hotel is located on **Winston Road**, tucked just behind **Kingston Pike (US-70)** and right across from the **West Town Mall** corridor in West Knoxville: ### Key Traffic Factors in the Neighborhood: * **Kingston Pike Congestion:** Kingston Pike is one of Knoxville’s primary and most heavily traveled commercial arteries. The stretch directly fronting this hotel and West Town Mall experiences dense, stop-and-go traffic, frequent red lights, and heavy turning movements, especially during: * Morning (7:30 AM – 9:00 AM) and evening rush hours (4:30 PM – 6:30 PM). * Saturday afternoons and weekend retail peaks. * The holiday shopping season (November–December), when mall traffic can cause severe gridlock. * **Accessing I-40 / I-75:** Getting on and off the interstate via the nearby Papermill Drive or West Hills / Kingston Pike interchanges frequently backs up during commuter hours. The I-40/I-75 merge corridor through West Knoxville is a known pinch point for slowdowns and accidents. * **Turning In and Out:** Because Winston Road feeds directly toward the Kingston Pike and Montvue/West Hills intersections, making left turns onto major roads without an arrow can be frustrating during high-volume hours. ### The Upside: * Once you are past the immediate commercial strip and deeper into the residential side of West Hills, traffic clears up quickly. * Outside of standard rush hours and major shopping holidays, getting around is relatively straightforward, and the central location offers quick access to grocery stores, dining, and the highway.

Q: What activities are near Extended Stay America - Knoxville - West Hills?

A: The **Extended Stay America Suites – Knoxville – West Hills** (located off Kingston Pike on Winston Road) places you in Knoxville’s major retail and dining corridor, just minutes from both outdoor recreation and downtown attractions. Activities and attractions near the hotel include: --- ### **1. Shopping, Dining & Indoor Fun (Under 5 Minutes Away)** * **West Town Mall:** Less than half a mile away, this is one of East Tennessee’s premier enclosed shopping centers, featuring major retailers, a food court, and standard dining spots. * **Kingston Pike Corridor Dining:** A wide variety of restaurants surround the hotel within walking distance or a short drive, ranging from local Southern BBQ and casual eateries to steak houses and specialty dessert cafes. * **Indoor Entertainment:** Nearby, you can find spots like **Back Nine Golf** (indoor golf simulators), local escape rooms, and bowling options along Kingston Pike. --- ### **2. Parks & Outdoor Recreation (5–10 Minutes Away)** * **Lakeshore Park:** Located about 3 miles southeast, this massive, scenic park sits right along the Tennessee River. It features paved walking/jogging trails, sweeping river views, green lawns, playgrounds, and picnic pavilions. * **West Hills Park & Greenway:** Just north of the hotel, this neighborhood park offers tennis and pickleball courts, ballfields, playgrounds, and access to paved greenway trails for walking or cycling. * **Dead Horse Lake Golf Course:** Located a short drive west for those looking to get out on the links. --- ### **3. Downtown Knoxville & Culture (10–15 Minutes Away)** A quick drive east on I-40 brings you directly into downtown Knoxville: * **Market Square:** A pedestrian-only plaza packed with local boutiques, open-air patios, lively restaurants, and frequent live music and seasonal events. * **World’s Fair Park & the Sunsphere:** Stroll the park grounds, visit fountains, and take the elevator up the iconic 1982 World's Fair Sunsphere observation deck for 360-degree views of the Knoxville skyline and distant Smoky Mountains. * **Knoxville Museum of Art:** Located right next to World's Fair Park, featuring rotating modern art exhibits and works highlighting Appalachian regional culture. * **Historic Gay Street & Tennessee Theatre:** Catch an indie film, Broadway tour, or concert at the historic 1920s Tennessee Theatre or the Bijou Theatre. --- ### **4. Family & Sports Attractions (10–15 Minutes Away)** * **University of Tennessee (UT Campus):** Catch a Tennessee Volunteers football game at **Neyland Stadium**, a basketball game at **Thompson-Boling Arena**, or stroll the riverside campus. * **Ijams Nature Center & Knoxville’s Urban Wilderness:** Located about 15 minutes away, Ijams offers boardwalks, 50+ miles of hiking and biking trails, paddleboard/kayak rentals on Mead's Quarry Lake, and treetop ziplining (Navitat Canopy Adventures). * **Zoo Knoxville:** Situated roughly 15 minutes away, well-known for its Malayan tigers, gorilla valley, and red panda breeding program.

Q: What attractions are near Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills** (located off I-40 on Montvue Road in West Knoxville) is situated near several shopping centers, parks, and downtown attractions: ### **Immediate Area (Within 1–3 Miles)** * **West Town Mall:** Located less than half a mile away, it is one of the premier shopping destinations in the region, featuring major retailers, dining options, and a movie theater. * **West Hills Park & Jean Teague Greenway:** A nearby green space offering walking/jogging trails, tennis and pickleball courts, and playgrounds. * **Bearden District / Kingston Pike:** Just down the road, this corridor offers boutique shopping, local art galleries, antique shops, and local restaurants. --- ### **A Short Drive Away (6–10 Miles / Downtown & UT Campus)** Most of Knoxville’s signature attractions are about a 10- to 15-minute drive east toward downtown: * **University of Tennessee Campus:** Home to Neyland Stadium, Thompson-Boling Arena, and McClung Museum of Natural History & Culture. * **World’s Fair Park & The Sunsphere:** Site of the 1982 World’s Fair, featuring vast green lawns, splash pads, and an observation deck inside the iconic Sunsphere. * **Market Square & Downtown Knoxville:** A pedestrian-friendly hub with outdoor dining, live street entertainment, shops, and seasonal farmers' markets. * **Knoxville Museum of Art (KMA):** Located adjacent to World’s Fair Park, showcasing modern and regional East Tennessee art. * **Tennessee Theatre & Bijou Theatre:** Historic performing arts venues hosting concerts, Broadway tours, and classic films. --- ### **Outdoor & Family Attractions (10–15 Miles)** * **Zoo Knoxville:** Highly regarded family attraction featuring red pandas, elephants, and interactive exhibits. * **Ijams Nature Center & Urban Wilderness:** A 300+ acre wildlife sanctuary featuring hiking and mountain biking trails, a river boardwalk, and canoe/kayak rentals. * **Turkey Creek:** Located about 6 miles west in Farragut, this large outdoor commercial center is packed with shopping, restaurants, and entertainment venues.

Q: Are there any laundry service promotions or discounts at Extended Stay America - Knoxville - West Hills?

A: **No, Extended Stay America – Knoxville – West Hills does not offer laundry promotions or discounts.** This property does not operate a full-service dry cleaning or valet laundry service. Instead, it features a **24/7 self-service guest laundry room** equipped with standard coin- or card-operated washers and dryers. * **Laundry Pricing:** The machines operate at fixed, pay-per-load rates (typically $2.00–$3.50 per wash or dry cycle, with detergent available for purchase via vending machines), and these vending charges are not tied into hotel coupons or promotional rates. * **General Hotel Discounts:** Extended Stay America frequently runs promotions and member discounts (via the free *Extended Perks* program) that apply toward **room rates and extended-stay bookings**, but these savings do not extend to on-site self-service laundry fees. If you are planning an extended stay and looking to save on laundry, you can reduce costs by bringing your own detergent and supplies rather than purchasing individual-sized boxes on-site.

Q: Are there self-service laundry facilities available on site at Extended Stay America - Knoxville - West Hills?

A: **Yes**, Extended Stay America Suites – Knoxville – West Hills offers on-site, self-service guest laundry facilities. The facilities are coin- or card-operated and typically accessible 24/7 for guest convenience.

Q: Can I request dry cleaning at Extended Stay America - Knoxville - West Hills?

A: **No, Extended Stay America – Knoxville – West Hills does not provide dry cleaning services.** Instead, the property offers **24/7 on-site self-serve coin/card-operated laundry facilities** (washers and dryers), along with an iron and ironing board in the guest rooms. If you require dry cleaning during your stay, you will need to use a local dry cleaner in the Knoxville/West Hills area (such as Prestige Cleaners or other nearby services) or arrange third-party pickup/delivery. You can also check with the front desk for recommendations on nearby cleaners.

Q: Does Extended Stay America - Knoxville - West Hills have a coin-operated laundry facility?

A: **Yes**, Extended Stay America Suites - Knoxville - West Hills has an on-site, coin-operated guest laundry facility. As standard with Extended Stay America locations, the washers and dryers are accessible to guests 24 hours a day.

Q: Does Extended Stay America - Knoxville - West Hills offer on-site laundry services?

A: **Yes**, Extended Stay America Suites - Knoxville - West Hills provides **on-site guest laundry facilities** (self-service coin/card-operated washers and dryers) for guests to use.

Q: How do I arrange laundry service at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America Suites – Knoxville – West Hills**, laundry is handled via **self-service on-site laundry facilities** rather than a full-service drop-off/valet service. To do your laundry during your stay: 1. **Locate the Guest Laundry Room:** The property has an on-site laundry room available to guests 24 hours a day. Check with the front desk or look for the directional signage in the hallways to find the laundry room on the property. 2. **Payment:** The commercial washers and dryers are coin-operated (or app/card-operated via newer vending systems). If you need quarters or change, the front desk can assist you. 3. **Detergent and Supplies:** You can bring your own detergent and supplies, or purchase single-load detergent packets from the vending machines located in or near the laundry area / front desk. 4. **Ironing:** Each room or suite includes an iron and ironing board, or one can be requested from the front desk if needed. *(Note: If you specifically need dry cleaning or a wash-and-fold service where someone else washes your clothes, you will need to use a local third-party laundry/dry-cleaning service in the Knoxville/West Hills area, as the hotel does not offer in-house dry cleaning or valet laundry).*

Q: Is same-day dry cleaning available at Extended Stay America - Knoxville - West Hills?

A: **No**, same-day dry cleaning is not provided by **Extended Stay America Suites – Knoxville – West Hills**. Like most Extended Stay America properties, this location is a limited-service, budget-friendly hotel. It does not offer in-house dry cleaning or valet laundry services. For your laundry needs: * **On-site:** The hotel provides a **24/7 coin-operated/card guest laundry facility** (self-service washers and dryers), as well as an iron and ironing board in the suite. * **Dry Cleaning:** If you need same-day dry cleaning, you will need to take your items to an independent local dry cleaner in the Knoxville/West Hills area (such as nearby cleaners along Kingston Pike or near West Town Mall) or arrange for a third-party mobile pickup service.

Q: Is same-day laundry service available at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America – Knoxville – West Hills does not offer a same-day laundry or dry-cleaning valet service. Instead, the hotel provides **self-service, coin-operated guest laundry facilities** (washers and dryers) that are available on-site 24/7. Irons and ironing boards are also provided in the suites.

Q: Is valet dry cleaning available at Extended Stay America - Knoxville - West Hills?

A: **No**, valet dry cleaning is not available at **Extended Stay America Suites - Knoxville - West Hills**. For laundry needs, the property only offers **self-service, coin-operated guest laundry facilities on-site**. If you require professional dry cleaning services during your stay, you will need to utilize an independent local dry cleaner nearby.

Q: What are the laundry hours at Extended Stay America - Knoxville - West Hills?

A: The on-site guest laundry room at Extended Stay America Suites - Knoxville - West Hills is open **24 hours a day, 7 days a week**. The facilities are self-service, equipped with coin-operated/card washers and dryers.

Q: What is the turnaround time for laundry service at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills** does not provide a full-service or valet laundry/dry-cleaning service. Instead, the hotel offers a **self-service, coin-operated guest laundry room open 24/7**. Because guests wash and dry their own clothes on-site, the turnaround time is simply the duration of a standard wash and dry cycle (typically about **60 to 90 minutes** total). *(Note: For hotel-provided bed linens and towels, fresh sets can be exchanged immediately at the front desk upon request).*

Q: What laundry services are available at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America Suites – Knoxville – West Hills**, laundry services and amenities include: * **Self-Service Guest Laundry:** An on-site laundry room equipped with coin-operated washers and dryers. * **24/7 Access:** The laundry facilities are accessible 24 hours a day. * **In-Room Ironing Amenities:** Rooms include a full-size iron and ironing board. *(Note: Valet dry cleaning or full-service laundry drop-off is generally not provided on-site; guests utilize the self-service facility.)*

Q: Are loyalty perks included with packages at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America – Knoxville – West Hills**, whether loyalty perks are included depends heavily on how the package is booked: ### 1. Direct Packages / Direct Bookings If you book a package or extended-stay rate directly through **Extended Stay America** (via esa.com, their central reservation line, or at the front desk), you can apply and receive your **Extended Perks** membership benefits. These include: * **Exclusive Member Rates** and promo discounts. * **Complimentary early check-in and late checkout** (specifically for stays of **7 nights or longer**, subject to availability). * **Automatic entries into monthly prize drawings** for each night stayed. * **Instant third-party partner savings** (discounts on dining, retail, rental cars, etc.). ### 2. Third-Party Vacation Packages (OTAs) If you book a package deal through a third-party travel agency (such as **Expedia, Priceline, Booking.com, or airline vacation bundles**): * **Rate discounts and promo codes do not apply**, as third-party packages are bundled and prepaid under their own wholesale rates. * Extended Stay America does not use a traditional points-based system (there are no points to earn/redeem). * On-property courtesies (like early check-in or late checkout) are prioritized for direct members staying 7+ nights, meaning third-party package bookings are typically **not eligible** for guaranteed loyalty perks and remain strictly at the discretion of the front desk. **Tip:** If you are booking a special package or a multi-week extended stay, booking directly through your Extended Perks account will ensure you receive the member rate and all associated program perks.

Q: Are member rates lower than public rates at Extended Stay America - Knoxville - West Hills?

A: **Yes, member rates are generally lower than public rates** at Extended Stay America Suites - Knoxville - West Hills. Signing up for **Extended Perks** (Extended Stay America’s free loyalty program) unlocks discounts including: * **Exclusive Member Rates:** Logged-in members booking directly through the Extended Stay America website, app, or call center receive an exclusive discounted rate compared to the standard, non-member public rate (Best Available Rate). * **New Member Discount:** New sign-ups frequently receive a promotional discount code (typically around 10% off) for their initial booking. * **Extended Stays:** For longer stays (7+, 15+, or 30+ nights), tiered weekly and monthly rates automatically apply and can be combined with member-exclusive benefits. Because joining Extended Perks is free, it is recommended to sign up and log in on the official Extended Stay America website before booking to ensure the lower member rate is applied.

Q: Are there AAA or AARP discounts at Extended Stay America - Knoxville - West Hills?

A: ### **AAA Discount** * **Yes**, this location participates in Extended Stay America’s brand-wide Auto Club/AAA discount. * **Details:** The rate is generally available for shorter stays (typically 1 to 6 nights). * **How to book:** When searching on the [Extended Stay America website](https://www.extendedstayamerica.com) or the AAA travel portal, select **"Auto Club/AAA"** under the special rates dropdown. You will be required to show a valid AAA membership card at check-in. --- ### **AARP Discount** * **Not specifically for AARP**, but **yes, there is an equivalent Senior Discount**. * Extended Stay America does not have a formal promotional partnership with AARP; instead, the brand offers a **Senior Discount** open to any traveler **55 years of age or older**, regardless of whether you hold an AARP membership. * **How to book:** Select **"Senior Discount"** from the rate dropdown when booking online, and be prepared to show a government-issued photo ID confirming you are 55+ at check-in. --- ### **Tip for Longer Stays** If you plan to stay **7 nights or longer**, check the standard extended/weekly rates or sign up for their free *Extended Perks* program. The automatic weekly/monthly tier discounts or member promos often yield a lower nightly rate than the AAA or Senior discount.

Q: Are there advance purchase discounts at Extended Stay America - Knoxville - West Hills?

A: **Yes.** Like most properties in the chain, the **Extended Stay America Suites – Knoxville – West Hills** offers an **Advance Purchase Rate**. Key details about the Advance Purchase discount: * **The Savings:** Booking and paying in advance generally offers a discount of **up to 10%** off the standard daily rate. * **Payment Requirement:** You must pay for the reservation at the time of booking. * **Cancellation Policy:** Advance Purchase bookings are typically **non-refundable** (or carry strict cancellation penalties with forfeited deposits) compared to standard flexible rates. * **Availability:** The rate is subject to availability and depends on how far ahead you book and overall room demand. **Tip:** If you are staying longer (e.g., 7+ or 30+ nights), check their **"STAY longer. Save more."** weekly/monthly rates or the free **Extended Perks** member discount, as those often provide higher overall savings than the standard advance purchase discount.

Q: Are there all-inclusive options at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not offer all-inclusive options. It operates as a self-catering, extended-stay hotel rather than a full-service resort. Key features include: * **Meals:** There is no on-site restaurant or meal package. The hotel provides a complimentary **grab-and-go breakfast** (items like coffee, tea, breakfast bars, and oatmeal). * **Cooking:** Each suite is equipped with a **full kitchen** (stovetop, microwave, full-size refrigerator, and cookware/utensils) so guests can prepare their own meals. * **Included standard amenities:** Free Wi-Fi and free self-parking.

Q: Are there Black Friday or Cyber Monday deals at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America routinely runs brand-wide Black Friday and Cyber Week sales** that apply to participating properties nationwide, including the **Knoxville - West Hills** location. How these promotions generally work and how to take advantage of them: * **Brand-Wide Cyber Week Sales:** Rather than individual hotel-managed sales, Extended Stay America typically releases a nationwide promo code during Cyber Week (running from Thanksgiving weekend through Cyber Monday/Travel Tuesday). These sales frequently offer discounts of up to **40%–60% off** qualifying short- and long-term stays. * **Third-Party Travel Sites (OTAs):** Major booking engines such as Expedia, Booking.com, and Hotels.com also launch substantial Black Friday and Cyber Monday hotel sales that apply additional discounts to rooms booked at Extended Stay America properties. * **Extended Perks Program:** Members of the free **Extended Perks** program often get early access or additional percentage-off discounts stackable with promo codes. ### How to check and book: 1. **Directly on the Website:** Visit the [Extended Stay America Promotions Page](https://www.extendedstayamerica.com/deals) starting Thanksgiving week to look for the active holiday promo code. 2. **Apply the Code for Knoxville - West Hills:** When searching for dates at the Knoxville - West Hills property on esa.com, enter the event's promotional code in the **Promo Code / Special Rate** box. 3. **Compare OTA Rates:** Check sites like Expedia or Booking.com during the same weekend to see if their sitewide Cyber Week coupons offer a lower out-of-pocket rate for that exact property.

Q: Are there corporate discounts available at Extended Stay America - Knoxville - West Hills?

A: **Yes, corporate discounts are available at Extended Stay America Suites – Knoxville – West Hills.** Extended Stay America supports business and corporate travel at this location through several options: ### 1. Corporate / Partner Travel Programs * **Client Connect Program:** Companies that partner with Extended Stay America receive negotiated, preferred partner pricing, centralized direct billing, and dedicated account support across participating properties, including Knoxville. * **Entering a Corporate Code:** If your employer or client already has an agreement with Extended Stay America, you can apply your **Corporate Code** directly in the *Special Rates* dropdown field when booking online on the official website. ### 2. General Extended-Stay & Business Discounts If your company does not have a formal corporate contract: * **Weekly & Monthly Tiered Rates:** Rates automatically decrease for longer durations (7+ nights or 30+ nights), which is commonly used by traveling nurses, construction crews, and long-term project consultants. * **Extended Perks Rewards:** Signing up for their free *Extended Perks* program grants instant access to member-only discounted rates. * **Government & Military Rates:** Discounted per diem rates are also available for government and military personnel traveling on official business. ### How to Book or Set Up a Corporate Rate: * **Online:** Visit the hotel's page on [ExtendedStayAmerica.com](https://www.extendedstayamerica.com) and select **Corporate Code** under *Special Rate*. * **Direct Property Contact:** Call the front desk or sales department directly at **(865) 694-4178** to ask about local corporate accounts or group blocks for business projects. * **Corporate Sales:** If you are booking for a team or managing regular travel, you can submit an inquiry through the [Extended Stay America Corporate Sales page](https://www.extendedstayamerica.com/business-travel) to set up custom company-wide pricing.

Q: Are there credit card partner promotions at Extended Stay America - Knoxville - West Hills?

A: There are **no direct, exclusive credit card partner promotions tied specifically to the Knoxville – West Hills location**. Extended Stay America does not operate a co-branded hotel credit card. However, you can frequently save or earn extra rewards on a stay at this location through several general credit card and brand promotions: 1. **Card-Linked Statement Offers (Chase Offers, Amex Offers, Capital One Offers, Citi Merchant Offers):** * Major card issuers regularly run targeted merchant promotions (e.g., *“Spend $100+ at Extended Stay America, get $20 back”* or *5–10% cash back*). These apply chain-wide, meaning they are valid at the Knoxville – West Hills location if booked directly through Extended Stay America. You must log into your card issuer’s app or website and manually activate the offer before paying. 2. **Credit Card Travel Portals (Chase Travel, Amex Travel, Capital One Travel):** * Booking this hotel through your card issuer's travel booking portal often allows you to earn bonus rewards (typically 5x to 10x points/miles per dollar) or redeem credit card points/miles toward the room. 3. **General Travel Category Multipliers:** * Credit cards offering multipliers on general travel or hotel purchases (e.g., Chase Sapphire Preferred/Reserve, Wells Fargo Autograph, Citi Strata Premier, Capital One Venture) code direct bookings at Extended Stay America as travel/lodging, earning elevated reward rates. 4. **Extended Perks Rewards Program:** * Rather than credit card ties, Extended Stay America offers discounts directly through their free **Extended Perks** program. Signing up provides exclusive member room rates, a 10% welcome discount coupon, and partner discounts for rental cars, delivery services, and retail.

Q: Are there dining credit packages at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not offer dining credit packages. As a budget-oriented, extended-stay hotel, it does not have on-site full-service restaurants, bars, or room service. Instead, food and dining options are structured around: * **In-Room Kitchens:** Every suite includes a kitchen with a stovetop, microwave, and full-size refrigerator so guests can prepare their own meals. * **Complimentary Grab-and-Go Breakfast:** Basic morning items (such as coffee, snack bars, and oatmeal) are provided free in the lobby. * **Delivery Partnerships & Member Discounts:** The brand partners with Grubhub (offering a free month of Grubhub+ delivery for guests), and their free *Extended Perks* program provides local restaurant coupons and discounts. * **Nearby Restaurants:** The hotel is located right next to the West Town Mall area, within walking distance or a short drive to numerous casual and fast-casual dining spots.

Q: Are there event or festival-themed packages at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not offer event- or festival-themed packages. As an extended-stay, budget/midscale chain property, its offerings are focused strictly on self-catering lodging (suites with kitchens, on-site laundry, grab-and-go breakfast, and pet-friendly accommodations). Promotions at this location are standard brand-wide hotel deals, such as: * Discounted rates for weekly (7+ nights) or monthly stays * Discounts through the Extended Perks rewards program * Standard government, military, AAA, and senior discounts If you are attending an event or festival in the Knoxville area (such as events at the University of Tennessee, downtown festivals, or Knoxville Convention Center gatherings), you can use the hotel as an affordable base, but you will need to purchase event tickets and organize festival-related activities separately.

Q: Are there golf stay-and-play packages at Extended Stay America - Knoxville - West Hills?

A: **No, Extended Stay America Suites – Knoxville – West Hills does not offer golf stay-and-play packages.** As a budget, extended-stay brand, Extended Stay America focuses on self-catered suites with kitchens, weekly/monthly rates, and basic travel amenities rather than leisure packages or resort partnerships. If you are planning a golf trip to the Knoxville area: * You would need to book your room independently and arrange tee times separately at nearby public courses (such as Whittle Springs Golf Course, Dead Horse Lake Golf Course, or Williams Creek). * For true stay-and-play packages that bundle lodging with rounds of golf, look into dedicated golf resorts in East Tennessee, such as **WindRiver Golf Club** (Lenoir City), **Tennessee National** (Loudon), or resorts closer to the Great Smoky Mountains / Cumberland Plateau.

Q: Are there group booking discounts at Extended Stay America - Knoxville - West Hills?

A: **Yes, group booking discounts are available** at **Extended Stay America Suites – Knoxville - West Hills**, as part of Extended Stay America’s brand-wide group sales program. ### How Group Discounts Work: * **Events, Weddings & Reunions:** Discounted group rates are available when booking a block of **10 or more rooms**. * **Longer Projects & Work Crews:** For project-based or corporate group travel, special discounted rates are offered for blocks of **5 or more rooms** booked for **7 nights or longer**. * **Extended Stays:** Rates decrease the longer the duration of the stay through their tiered pricing structure. ### How to Book / Inquire: Group rates cannot typically be secured through the standard single-room online checkout and must be set up via group sales: * **Group Sales Phone:** You can reach the Extended Stay America group sales department at **1-877-701-3383** to request a group rate quote for this property. * **Online Group Form:** You can submit an inquiry through the [Extended Stay America Group Bookings page](https://www.extendedstayamerica.com/group-bookings). * **Direct Hotel Contact:** For local block inquiries, you can also contact the hotel directly at the Winston Road location in West Hills, Knoxville to speak with the general manager or local sales coordinator.

Q: Are there holiday packages available at Extended Stay America - Knoxville - West Hills?

A: **No, Extended Stay America – Knoxville – West Hills does not offer traditional holiday vacation packages** (such as bundled resort-style deals with event tickets, meals, or themed activities). As an economy, extended-stay lodging brand, its properties focus on functional suite accommodations with in-room kitchens rather than bundled resort experiences. However, you can take advantage of several **seasonal discounts and promotions**: * **Chain-Wide Holiday Sales:** Extended Stay America frequently runs seasonal promotions (such as their winter/holiday sales or flash discounts) where room rates are discounted for reservations made during specific travel windows. * **Length-of-Stay Discounts:** The property automatically discounts nightly rates the longer you stay (e.g., weekly or monthly rates). * **Standard Special Rates:** Discounts are available for AAA/Auto Club members, seniors (55+), military/government personnel, and Extended Perks rewards members. To check if a specific holiday promo code or seasonal sale applies to your dates at the West Hills location, check the **Special Offers** tab on the official [Extended Stay America website](https://www.extendedstayamerica.com) or contact the front desk directly.

Q: Are there last-minute deals available at Extended Stay America - Knoxville - West Hills?

A: Last-minute deal availability at **Extended Stay America Suites – Knoxville – West Hills** fluctuates based on current occupancy, day of the week, and local events (such as University of Tennessee football games or campus events). Here are the best ways to find or secure a last-minute discount for this location: ### 1. Direct Discounts via Extended Stay America * **Extended Perks Rewards:** Signing up for their free *Extended Perks* program immediately unlocks member rates (often an extra 5–10% off) even for same-day bookings. * **Length-of-Stay Discounts:** Because it is an extended-stay property, nightly rates drop automatically if your "last-minute" booking is for 7+ or 30+ nights. * **Standard Special Rates:** Check if you qualify for standard promotional tiers at checkout, such as **AAA/CAA**, **AARP/Senior**, or **Government/Military** rates. ### 2. Third-Party Travel Sites (OTAs) * Booking platforms like **Priceline, Hotwire, Expedia, or Kayak** frequently list "Tonight-Only" or same-day mobile-only deals if the hotel has unsold rooms. * Checking via a smartphone app often reveals mobile-exclusive rates that are slightly lower than desktop pricing. ### 3. Call the Front Desk Directly If you need a room for tonight and online rates look high or unavailable, call the Knoxville – West Hills location directly. Front desk agents occasionally offer competitive walk-in or late-day manager specials to fill empty rooms.

Q: Are there midweek specials at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills** does not offer a dedicated, standing promotion specifically labeled as a **"midweek special."** However, you can secure lower rates for midweek stays using their general pricing structures and discounts: 1. **Natural Midweek Pricing:** Like most hotels, their daily base rates on midweek nights (Sunday through Thursday) are frequently lower than peak weekend rates depending on local demand and events. 2. **Length-of-Stay Discounts:** The property automatically discounts nightly rates for stays of **7 nights or longer** (weekly rates) and **30 nights or longer** (monthly rates). 3. **Extended Perks Rewards:** Signing up for the free *Extended Perks* program gives access to exclusive member rates, promo codes, and special seasonal sales. 4. **Standard Discounts:** AAA/CAA, senior (55+), military/government, and Advance Purchase non-refundable rates often provide an additional 5% to 10%+ off nightly rates, including midweek dates. To check the exact midweek rate for your specific travel dates, enter them directly on the [Extended Stay America website](https://www.extendedstayamerica.com) or call the front desk directly to ask about any unlisted manager specials.

Q: Are there off-season discounts at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills** does not maintain a fixed, standalone "off-season discount package," but **its rates naturally drop during slower travel periods** due to dynamic pricing, and it offers several ways to secure off-peak savings: --- ### 1. Naturally Lower Low-Season Rates * **Dynamic Off-Peak Pricing:** Like most hotel chains, nightly base rates fluctuate based on local demand. * **Cheapest Times to Book:** Lower rates in Knoxville typically appear during mid-winter (outside of holidays) and mid-summer periods when university events (UT Knoxville football, graduations) and major regional travel are at a lull. Weeknights—particularly Sunday and Monday—are usually cheaper than weekends. --- ### 2. "Stay Longer, Save More" Tiered Discounts Extended Stay America bases its largest price reductions on length of stay rather than just the calendar season: * **Weekly Rates:** Stays of 7+ nights automatically trigger a reduced nightly tier. * **Monthly / Long-Term Rates:** Stays of 30+ to 60+ nights unlock the steepest rate cuts (often up to 30%–45% off standard rates). --- ### 3. Stackable Seasonal Sales & Promotions * **Seasonal Sales:** The chain regularly rolls out promotional discount codes (e.g., *Winter Warmup*, *Fall Flash Sale*, seasonal advance-purchase deals) that take an extra 10%–20% off. * **Extended Perks Rewards:** Signing up for their free loyalty program (*Extended Perks*) immediately provides a member discount code (typically 10% off) plus member-only flash sales. * **Affiliation Discounts:** Government/military, senior (55+), and AAA/CAA rates are consistently available. --- ### Tips to Get the Best Price 1. **Search on the Official Site:** Check the **Special Offers** tab on [ExtendedStayAmerica.com](https://www.extendedstayamerica.com) to find any active promo codes. 2. **Book Directly with Perks:** Join the free *Extended Perks* program before checkout to lock in member rates. 3. **Call Front Desk for Extended Stays:** If you are staying 30 days or longer during an off-peak period, call the West Hills property directly to ask if they have local extended-stay manager rates available.

Q: Are there resort credit promotions at Extended Stay America - Knoxville - West Hills?

A: **No**, there are no resort credit promotions at Extended Stay America Suites – Knoxville – West Hills. This property is a budget-friendly, extended-stay hotel rather than a full-service resort. Because it does not feature resort-style amenities that typically utilize credits (such as full-service on-site restaurants, bars, spas, or room service), resort credits are not part of its offerings. However, the property and the Extended Stay America brand do offer other promotions and discounts, including: * **Weekly & Monthly Rates:** Tiered discounts for stays of 7+ or 30+ nights. * **Special Group Rates:** AAA/CAA, senior (AARP), and government/military discounts. * **Member Deals:** Seasonal promotional codes and member discounts through the Extended Stay America rewards program.

Q: Are there romantic getaway packages at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not offer romantic getaway packages. Extended Stay America is a budget- and extended-stay brand designed primarily for long-term guests, business travelers, and budget travelers. Amenities focus on practical essentials—such as in-room kitchenettes, on-site laundry facilities, free Wi-Fi, and basic grab-and-go breakfast—rather than resort or romance-oriented services like champagne on arrival, spa treatments, or special couples packages. If you are planning a romantic getaway in the Knoxville area, you might consider upscale boutique or full-service hotels such as: * **The Oliver Hotel** (Downtown / Market Square) * **The Tennessean Hotel** (Downtown) * **Blackberry Farm** or **RT Lodge** (nearby in Walland and Maryville, TN, for a scenic/luxury couples retreat)

Q: Are there summer vacation packages at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills does not offer traditional resort-style "summer vacation packages"** (such as bundled attraction tickets, dining credits, or curated tourism excursions). Because it operates as an extended-stay, budget/midscale suite property, its discounts and promotions focus on accommodations rather than vacation bundles. However, you can take advantage of several summer savings options and perks: * **Extended Stay Discounts ("Stay Longer, Save More"):** Tiered automatic discounts kick in if your summer trip is 7+ nights or 30+ nights, significantly reducing the average nightly rate. * **Seasonal Sales & Promo Codes:** Extended Stay America frequently runs seasonal flash sales and summer promotional codes on their official website (ESA.com). * **Extended Perks Rewards:** Signing up for their free *Extended Perks* program provides immediate discounts (typically up to 10% off) plus national dining/shopping coupons. * **Standard Affiliation Discounts:** Special rates are available for AAA/CAA members, seniors, government/military personnel, and advance-purchase bookings. * **Complimentary Amenities:** Every room includes a fully equipped kitchen (stovetop, microwave, full-size fridge), free Wi-Fi, free grab-and-go breakfast, and free parking, which can keep vacation costs low. **Tip:** If you need a vacation package that bundles hotel accommodations with flights, car rentals, or regional attractions (such as trips to the nearby Great Smoky Mountains or Dollywood), your best option is to book through travel aggregators like Expedia or Priceline, which can bundle this hotel into a custom trip package.

Q: Are there wedding or event room block discounts at Extended Stay America - Knoxville - West Hills?

A: **Yes, Extended Stay America – Knoxville – West Hills offers discounted room rates for weddings, family reunions, and other group events** through the brand's group sales program. Key details about booking an event room block with them include: * **Group Size Requirements:** Group discount rates for weddings and private events typically require reserving **10 or more rooms**. * **Extended Stay Discounts:** Because this is an extended-stay property, additional tiered savings (*STAY longer. Save more.*) apply if members of your party need rooms for longer durations (such as 7+ nights). * **Amenities for Event Guests:** Each suite includes a fully equipped kitchen (refrigerator, stovetop, microwave), free Wi-Fi, and grab-and-go breakfast options, which makes it a budget-friendly choice for out-of-town guests. * **How to Book:** Group blocks cannot usually be completed via standard online checkout. To get a quote and set up a custom wedding room block, you can: * Call the **Extended Stay America Group Sales** line directly at **1-877-701-3383**. * Contact the **Knoxville – West Hills property front desk** directly at **(865) 694-4178** to speak with their local sales coordinator or manager.

Q: Does Extended Stay America - Knoxville - West Hills have a loyalty program?

A: **Yes.** While individual locations do not run independent programs, the **Extended Stay America - Knoxville - West Hills** participates in the brand-wide loyalty program called **Extended Perks**. Unlike traditional hotel programs that use points and tier status, **Extended Perks** operates as an instant-savings and perks membership. Benefits include: * **Exclusive Member Rates:** Discounted pricing on room reservations. * **Registration Discount:** A promo discount (usually around 10% off) toward a booking after signing up. * **Early Check-In / Late Checkout:** Subject to availability for longer stays (typically 7+ nights). * **Monthly Drawings:** Entries into periodic giveaways and gift card drawings for nights stayed. * **Partner Discounts:** Access to deals on car rentals, dining, entertainment, and retail. The program is free to join directly on the Extended Stay America website.

Q: Does Extended Stay America - Knoxville - West Hills have spring break promotions?

A: The **Extended Stay America Suites – Knoxville – West Hills** does not typically offer a standalone promotion unique only to that property for spring break; instead, it participates in **brand-wide Extended Stay America seasonal promotions and standard discounts** that travelers use over spring break: 1. **Spring Hotel Deals & Seasonal Sales:** Extended Stay America routinely runs spring getaway sales across its nationwide network. These typically feature promo codes giving percentage discounts (such as 10%–20%+ off standard rates) or special flash sales for travel during the spring months. 2. **"STAY Longer. Save More." Discount:** If your spring break stay is extended, the chain offers built-in discounts for weekly (7+ nights) and monthly (30+ nights) stays, which automatically reduce the nightly rate. 3. **Extended Perks Rewards Program:** Joining the free Extended Perks program unlocks exclusive member rates, instant booking discounts (often 10% off), and retail/travel perks. 4. **Standard Category Discounts:** Discounts are available year-round for AAA/CAA members, seniors, government/military personnel, and advance-purchase bookings. **Tip:** When planning a stay during spring break, check the **Special Offers / Deals** section directly on [extendedstayamerica.com](https://www.extendedstayamerica.com) or call the West Hills property directly to see which current promo codes are active for your specific travel dates.

Q: Does Extended Stay America - Knoxville - West Hills offer Christmas or New Year’s deals?

A: **Extended Stay America – Knoxville – West Hills** does not typically create its own independent, property-level holiday events or packages; instead, it participates in **corporate-wide holiday promotions and seasonal sales**. Ways to secure deals for Christmas and New Year’s stays at this location include: 1. **Seasonal Brand Promotions:** Extended Stay America frequently runs winter holiday sales in December and January (such as the *"Dashing Through the Savings"* December sale or the *"New Year Cheer Flash Sale"* in January). These promotions typically offer **tiered discounts ranging from 10% to 50%+ off**, depending heavily on the length of stay. 2. **Weekly & Monthly Extended-Stay Rates:** Because it is an extended-stay hotel, the property automatically offers tiered discounts for reservations of **7+ nights** and deeper cuts for **30+ nights**, which often applies across the holiday season without needing a holiday-specific code. 3. **Extended Perks Rewards:** Signing up for the free **Extended Perks** program grants an immediate member discount (usually around 10% off for short stays) as well as member-exclusive holiday coupon codes applied in the "Special Rate" promo field when booking directly. 4. **Third-Party Travel Sites:** During peak holiday travel, aggregators like Priceline, Expedia, and Kayak often run holiday flash sales that include this specific West Hills location. **Tip:** Check the **Special Offers** page on the [Extended Stay America website](https://www.extendedstayamerica.com) in late November or December, or call the front desk directly (+1 865-694-0044) to ask if any promo codes or seasonal discounts are active for your specific dates.

Q: Does Extended Stay America - Knoxville - West Hills offer discounts for booking direct?

A: Yes, the **Extended Stay America - Knoxville - West Hills** participates in the brand’s direct-booking savings programs and policies. When booking directly through the official website ([esa.com](https://www.extendedstayamerica.com)), the mobile app, or by calling the hotel directly, you can access several discounts and benefits: * **Extended Perks Member Rates:** Signing up for their free loyalty program (*Extended Perks*) gives an immediate welcome discount (typically 10% off your next booking) as well as access to exclusive, members-only direct rates. * **Best Rate Guarantee:** If you book directly and find a lower publicly available rate on an eligible third-party site within 24 hours, Extended Stay America will match the lower rate and take an additional 10% off. * **Direct Promotional Codes:** Brand promotions and coupon codes (e.g., seasonal flash sales, advance purchase deals) can only be redeemed when reserving through their direct channels. * **Tiered Length-of-Stay Savings:** Through the *STAY longer. Save more.* program, automatic discounts are applied directly through the booking engine for stays of 7+ or 30+ nights (which often provide steeper discounts than third-party travel sites). * **Affiliation Discounts:** Government, military, AAA, and senior discounts can be applied directly at checkout when booking through their official channels.

Q: Does Extended Stay America - Knoxville - West Hills offer family bundles?

A: **No**, Extended Stay America – Knoxville – West Hills does not offer a specific package or promotion called a "family bundle." However, the hotel offers several family-friendly policies and amenities designed to accommodate families affordably: * **Kids Stay Free:** Children 17 and under stay free when sharing a room with an adult guardian. * **Family-Friendly Rooms:** Suites include options with sofa beds and fully equipped kitchens (stovetop, microwave, full-sized refrigerator) to help save on dining expenses. * **Complimentary Perks:** Free grab-and-go breakfast, free Wi-Fi, and free on-site parking. * **Discounts:** Standard brand discounts such as member rates (Extended Perks), weekly/monthly extended stay discounts, AAA, and military savings are available. *(Note: Third-party travel sites like Expedia or Priceline occasionally offer flight/hotel "bundle & save" vacation packages for this property, but the hotel itself does not have a native family bundle deal.)*

Q: Does Extended Stay America - Knoxville - West Hills offer government or military rates?

A: **Yes**, Extended Stay America – Knoxville – West Hills offers **government and military rates**. Key details regarding the discount include: * **Eligibility:** Available to active-duty military personnel, veterans, and federal or state government employees (both for official travel—such as TDY/PCS—and leisure). * **How to book:** When making a reservation on the Extended Stay America website or app, select the **"Government & Military"** option in the rate drop-down box to view available discounted prices. * **Requirements:** You must present a valid government-issued ID, military ID, or official travel orders upon check-in to qualify for the rate. * **Per Diem & Long-Term Travel:** Extended Stay America supports DoD per diem policies, with additional discounted pricing often available for extended stays (31+ consecutive nights). *Note: Discounted rooms are subject to availability and occupancy limits.*

Q: Does Extended Stay America - Knoxville - West Hills offer long-stay discounts?

A: **Yes, Extended Stay America Suites - Knoxville - West Hills offers long-stay discounts.** The hotel uses a tiered pricing model where the average nightly rate decreases the longer you stay: * **Weekly Rates:** Stays of **7 or more consecutive nights** receive an automatic weekly discount off the standard nightly rate. * **Monthly Rates:** Stays of **30 or more nights** receive even deeper discounts (often up to 30%–45% off, depending on season and room type). * **Extended Plus Program (60+ nights):** For guests staying 60 to 90+ nights or relocating, Extended Stay America offers specialized corporate/long-term extended stay rates. ### How to get the discount: * **Automatic online:** When you search dates for 7+ or 30+ nights directly on the Extended Stay America website, the discounted nightly rates are applied automatically. * **Extended Perks:** You can sign up for their free *Extended Perks* rewards program to get additional member discounts and perks on top of extended-stay rates. * **Direct inquiry:** For stays of a month or longer, calling the West Hills property front desk or speaking with Extended Stay America’s corporate sales department can sometimes secure custom long-term quotes.

Q: Does Extended Stay America - Knoxville - West Hills offer referral discounts?

A: **Extended Stay America - Knoxville - West Hills** does not offer an individual, consumer-facing "refer-a-friend" discount program. The hotel brand provides several standard discounts and savings options: * **Extended Perks Rewards:** Signing up for their free loyalty program (*Extended Perks*) gives an instant **welcome discount** (typically 10% off your next reservation) and unlocks an **Exclusive Member Rate**. * **Length-of-Stay Discounts:** The property automatically discounts nightly rates for weekly stays (7+ nights) and monthly stays (30+ to 60+ nights through their *STAY Longer, Save More* and *Extended Plus* programs). * **Affiliate & Business Referral Programs:** The corporate chain offers a formal **Apartment Referral Program** and an **Affiliate Program** where participating businesses or websites earn commissions by referring guests, but these are structured as business-to-business vendor partnerships rather than casual guest referrals. * **Special Group Rates:** AAA/Auto Club, military and government personnel, and seniors receive dedicated percentage discounts. Signing up for the Extended Perks program directly on the Extended Stay America website or calling the West Hills property directly (865-694-0655) will allow you to access the best available promotional rates.

Q: Does Extended Stay America - Knoxville - West Hills offer refundable vs non-refundable rate options?

A: **Yes**, Extended Stay America Suites – Knoxville – West Hills offers both refundable and non-refundable rate options: * **Refundable / Flexible Rates:** Standard rates generally allow free cancellation up until the hotel's designated deadline (commonly 24 to 48 hours or by 6:00 PM prior to arrival). Canceling within that window results in no penalty or a full refund. * **Non-Refundable / Advance Purchase Rates:** Discounted rates, such as Advance Purchase (AP) or special promotional deals, require full prepayment and are non-refundable and non-modifiable if canceled after 24 hours of booking. When making a booking—either directly through the Extended Stay America website or via third-party travel sites (like Expedia or Booking.com)—each available rate plan will explicitly state whether it is "Free Cancellation / Fully Refundable" or "Non-Refundable." Be sure to review the specific cancellation cutoff time and terms for the rate you select.

Q: Does Extended Stay America - Knoxville - West Hills offer spa packages?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not offer spa packages. As a budget- and extended-stay-oriented hotel, its amenities are focused on self-sufficient accommodations—such as in-room fully equipped kitchens, free Wi-Fi, guest laundry facilities, and grab-and-go breakfast. It does not have an on-site spa, wellness center, or package deals for spa treatments.

Q: Does Extended Stay America - Knoxville - West Hills price match other sites?

A: **Yes**, the Extended Stay America – Knoxville – West Hills location is covered by Extended Stay America’s corporate **Best Rate Guarantee**. Under this policy, if you find a lower rate on another qualified travel site, they will match it and offer a discount, provided specific conditions are met: ### How It Works * **The Offer:** If you find a lower, publicly available nightly rate on a third-party travel website for the same dates and identical room type, Extended Stay America will **match the lower rate and take an additional 10% off** your nightly rate. * **Timeframe:** You must book directly first (through the official Extended Stay America website, app, or phone) and submit a claim form within **24 hours** of making the reservation. * **Advance Notice:** Claims must be submitted at least **72 hours prior to your scheduled check-in**. ### Key Exceptions The price match does **not** apply to: * Rates requiring a membership or login (e.g., AAA, AARP, loyalty club rates). * Opaque booking sites where the hotel name is hidden until after purchase (e.g., Priceline Name Your Own Price, Hotwire Hot Rates). * Package rates bundled with flights, car rentals, or meals. * Negotiated corporate, government, or group rates.

Q: Does Extended Stay America - Knoxville - West Hills run limited-time promotions?

A: **Yes**, Extended Stay America Suites - Knoxville - West Hills regularly participates in brand-wide and online limited-time promotions. Ways these promotions appear include: * **Seasonal and Flash Sales:** Extended Stay America frequently runs limited-time brand sales (such as seasonal sales, holiday specials, or short-window flash sales) offering percentage discounts (often up to 30%–55% or more off retail rates). * **Promo Codes and Coupons:** Online coupon codes are periodically released for bookings completed by a specified deadline and travel window. * **Extended Perks Member Promotions:** Members of the free *Extended Perks* rewards program regularly receive exclusive limited-time deals, special member rates, and early booking promotions. * **Length-of-Stay & Advance Booking Offers:** While weekly (7+ nights) and monthly (30+ nights) tiered discounts are generally standard, the property occasionally pairs these with limited-time early bird or extended-stay promotional rate campaigns. To check or take advantage of active limited-time offers for this specific location, visit the **Deals & Special Offers** section on the [Extended Stay America website](https://www.extendedstayamerica.com) or enter your dates to view current promotional rates and promo-code eligibility.

Q: Is breakfast included in any packages at Extended Stay America - Knoxville - West Hills?

A: **Yes.** You do not need to purchase a specific package, as **free breakfast is included with all stays** at Extended Stay America Suites - Knoxville - West Hills. The hotel provides a complimentary **grab-and-go (to-go) breakfast** each morning, which typically includes items such as coffee, tea, muffins/pastries, oatmeal, and breakfast bars.

Q: Does the Extended Stay America - Knoxville - West Hills have a fitness center?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills does not have an on-site fitness center or gym. The property focuses primarily on extended-stay essentials, offering fully equipped kitchens in each suite, guest laundry facilities, and free Wi-Fi, but no exercise facilities.

Q: Are accessible vanities available at Extended Stay America - Knoxville - West Hills?

A: **Yes**, accessible vanities and sinks are available at **Extended Stay America Suites – Knoxville – West Hills**, but only within designated **accessible guest rooms**. In their ADA-compliant rooms (such as the Accessible Deluxe Queen Suites), the bathrooms are designed with accessible fixtures, which include: * Sinks/vanities with wheelchair knee clearance and accessible faucets/controls * Accessible toilets with grab bars * Roll-in showers or transfer tubs with grab bars Standard rooms at this property feature standard-height enclosed bathroom vanities/cabinets. If you require an accessible vanity or sink, make sure to book an **Accessible Room** directly and contact the property prior to arrival to confirm the specific layout and bathroom features you need.

Q: Are all guestrooms at Extended Stay America - Knoxville - West Hills non-smoking?

A: Yes, Extended Stay America Suites - Knoxville - West Hills is a non-smoking property.

Q: Are bathtub grab bars available for guest safety at Extended Stay America - Knoxville - West Hills?

A: **Yes, bathtub grab bars are available**, but specifically in the hotel's designated **accessible/mobility-accessible guest rooms**. * **Accessible Rooms:** The property offers mobility-accessible suites (including options with accessible tubs/tub showers) that are equipped with safety grab bars, accessible toilets, and accessible controls. * **Standard Rooms:** Standard guest rooms typically have standard shower/tub combinations and generally do not feature safety grab bars. If grab bars are required for your stay, be sure to reserve an **accessible room** when booking, or contact the property directly to ensure an accessible bathtub unit is assigned to your reservation.

Q: Are complimentary toll-free calls available at Extended Stay America - Knoxville - West Hills?

A: **No, complimentary toll-free calls are not guaranteed to be free.** According to the hotel's amenities and fee policies for **Extended Stay America Suites – Knoxville – West Hills**: * The property lists **“Local and 1-800 calls (fee may apply)”** under its services. * In-room phone policies note that choosing to use the room phone for outgoing calls (other than 911, the front desk, or room-to-room) may incur a charge (typically around $1.00 per call upon dialing). If you plan to place toll-free calls from your room, it is best to confirm the current connection fee policy with the front desk upon check-in or use a personal mobile device.

Q: Are lowered deadbolts available on guest room doors at Extended Stay America - Knoxville - West Hills to enhance guest security?

A: **Standard deadbolts are installed** on guest room doors at **Extended Stay America Suites - Knoxville - West Hills**, but **lowered deadbolts are not a standard or advertised feature** across guest rooms. In designated ADA mobility-accessible rooms, door hardware and locking mechanisms are placed within standard accessible reach ranges. However, because specific accessible door hardware configurations can vary by unit, guests requiring specifically lowered deadbolts or security locks should **contact the hotel directly** prior to arrival to verify availability and confirm an appropriate room assignment.

Q: Are lowered electrical outlets available at Extended Stay America - Knoxville - West Hills to enhance guest accessibility and safety?

A: **No**, neither the hotel’s official property listings nor third-party booking systems advertise or confirm **lowered electrical outlets** specifically as a designated feature at **Extended Stay America Suites - Knoxville - West Hills**. While the property offers standard ADA mobility-accessible suites—which feature elements like accessible clearance, bathroom grab bars, accessible shower controls, and lowered/removable bed frames upon advance request—lowered electrical outlets are not listed among the property's specifications. If specific electrical outlet heights or reach-range accommodations are required for medical equipment or personal mobility needs, it is recommended to contact the hotel directly at **(865) 694-0808** or reach Extended Stay America customer service at **1-800-804-3724** before booking.

Q: Are mobility accessible rooms and/or kits available at Extended Stay America - Knoxville - West Hills?

A: **Yes**, mobility-accessible rooms and accommodation services are available at **Extended Stay America Suites - Knoxville - West Hills**. Features and services provided include: * **Mobility-Accessible Rooms:** Designed with wider doorways, wheelchair-accessible routes/layouts, and accessible bathrooms featuring grab bars, accessible toilets, and roll-in showers or tub showers with accessible controls. * **Auxiliary Aids & Equipment:** Extended Stay America properties offer auxiliary aids, communication/accessibility kits, and assistive devices for guests with disabilities. * **Bed Frame Removal:** Guests with mobility needs can request bed frame removal to lower the bed height; requests should ideally be submitted at least 48 hours in advance of check-in. * **Property Accessibility:** Includes accessible parking spaces (including van-accessible), accessible routes from arrival points to entrances, level landings, and an accessible check-in counter. *Tip:* Because accessible room types (such as roll-in shower vs. accessible tub) and kits can be limited in inventory, it is recommended to specify your exact accessibility requirements at the time of booking or contact the front desk directly prior to arrival.

Q: Are smoking rooms available at Extended Stay America - Knoxville - West Hills?

A: Smoking rooms are not available at Extended Stay America Suites – Knoxville - West Hills, as the property is non-smoking.

Q: Are there security cameras in public areas at Extended Stay America - Knoxville - West Hills?

A: **Yes.** In line with standard hotel hospitality practices and Extended Stay America’s corporate privacy policy, the property uses closed-circuit security cameras (CCTV) in public and common areas. These cameras typically monitor spaces such as: * The front desk and lobby * Corridors and hallways * Building entrances/exits * Parking lots * Guest laundry and vending facilities Security cameras are strictly prohibited and not installed inside private guest suites or bathrooms. If you need confirmation about camera coverage in a specific spot (such as a designated parking zone), you can contact the property's front desk directly.

Q: Are there shops and services at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills** does **not** have retail shops, gift stores, or full-service restaurants directly inside the hotel. As a budget-friendly, extended-stay property, it primarily provides basic resident-style services. ### On-Site Services & Amenities * **Laundry facilities:** Self-service guest laundry (coin/card-operated). * **Breakfast:** Free grab-and-go morning breakfast (coffee, muffins, snack bars). * **Housekeeping:** Scheduled housekeeping services (typical for extended stays). * **Front desk:** 24-hour reception desk. * **Internet & Parking:** Free Wi-Fi and complimentary on-site parking. * **In-room self-catering:** Full kitchens in every room (refrigerator, stovetop, microwave) designed for cooking your own meals. * **Pet services:** Pet-friendly accommodations (for an additional fee). ### Nearby Shops & Retail Services While there are no retail shops on the property, the hotel is situated in a major retail corridor: * **West Town Mall:** Located less than 1 mile away (about a 10-minute walk or 2-minute drive), featuring hundreds of retailers, department stores, apparel shops, and eateries. * **Grocery & Convenience Stores:** Supermarkets (such as Trader Joe's and Kroger) and pharmacies are located within a short 5-minute drive along Kingston Pike.

Q: Are there visual alarms in guest rooms and suites at Extended Stay America - Knoxville - West Hills?

A: **Yes, visual alarms are available in designated accessible guest rooms.** * **Standard rooms** do not all come equipped with visual/strobe alarms. * **ADA-accessible/hearing-accessible rooms and suites** include visual emergency alarms / strobes and auxiliary aids. If you need a room equipped with visual alarms, be sure to specifically select an **Accessible (Hearing-Accessible)** room type when booking, or contact the front desk directly in advance to confirm availability.

Q: Are transfer showers available in guest rooms at Extended Stay America - Knoxville - West Hills?

A: **No**, dedicated transfer showers (the specific 36" x 36" ADA-standard transfer-type shower compartments) are generally not available at the **Extended Stay America Suites – Knoxville – West Hills**. The property's accessible guest rooms feature bathrooms equipped with either **roll-in showers** or **accessible bathtubs/tub-shower combinations** fitted with grab bars and accessible controls. Standard rooms offer standard shower/tub combinations. If your accommodation requires precise dimensions, a built-in shower seat, or specific clearance standards characteristic of a transfer shower, it is best to contact the hotel front desk directly at **(865) 694-0044** to verify availability and reserve a room tailored to your accessibility needs.

Q: Can guests rent a car directly from a rental desk at Extended Stay America - Knoxville - West Hills?

A: **No**, guests cannot rent a car directly on-site at Extended Stay America Suites - Knoxville - West Hills, as the property does not have a dedicated car rental desk. To rent a vehicle, guests will need to arrange a rental through off-site car rental agencies located nearby in the West Knoxville/Kingston Pike area (such as Enterprise, Hertz, or Avis) or pick one up at McGhee Tyson Airport (TYS).

Q: Can I connect multiple devices to the free internet at Extended Stay America - Knoxville - West Hills?

A: **Yes, you can connect multiple devices** to the complimentary Wi-Fi at Extended Stay America - Knoxville - West Hills. A few details to keep in mind regarding their internet service: * **Connecting:** Each device (smartphones, laptops, tablets, etc.) can be connected separately by selecting the guest Wi-Fi network and completing the browser login / splash page (or entering the guest access code provided at check-in). * **Speed & Bandwidth:** The basic complimentary Wi-Fi is sufficient for standard tasks like browsing the web, checking emails, and messaging. If you have multiple devices streaming video simultaneously or require high bandwidth for heavy work tasks or gaming, Extended Stay America offers an optional **Enhanced Wi-Fi** upgrade for an additional daily/weekly fee.

Q: Can I make a reservation without a credit card at Extended Stay America - Knoxville - West Hills?

A: **No.** You cannot make a reservation at Extended Stay America Suites – Knoxville – West Hills without a credit card. Key details regarding their booking and payment policies include: * **Holding the Reservation:** A valid credit card (or major debit card) is mandatory to guarantee and book the reservation, whether you book online, via third-party sites, or over the phone. * **Check-In Requirements:** For guests staying fewer than 7 nights, a valid credit card matching your government-issued photo ID is required at check-in. * **Incidental Deposit:** The property requires a card on file to authorize a security/incidental deposit (up to $250) at check-in. * **Cash Policy:** Extended Stay America properties generally do not accept cash for short-term stays (fewer than 7 nights), and this location explicitly requires a valid credit/debit card for payment and deposits.

Q: Can I pay for the deposit with a credit card at Extended Stay America - Knoxville - West Hills?

A: **Yes, you can pay for the deposit with a credit card.** In fact, using a credit card is the preferred (and often required) method at Extended Stay America - Knoxville - West Hills. Key details regarding the deposit policy: * **Authorization Hold:** Extended Stay America places a temporary authorization hold on your credit card at check-in for incidentals/security (typically up to **$250**, though exact hold amounts can vary by property/length of stay). * **Accepted Cards:** Major credit cards including Visa, Mastercard, American Express, and Discover are accepted. * **Release Window:** Assuming no room damage or incidental charges occur, the hold is released upon check-out. It generally takes **5 to 14 business days** for the pending hold to disappear from your account, depending on your card issuer/bank. * **Requirements:** The name on the credit card must match the primary guest's valid, government-issued photo ID presented at check-in.

Q: Can I request early check-in or late check-out at Extended Stay America - Knoxville - West Hills?

A: **Yes, you can request early check-in or late check-out** at Extended Stay America Suites – Knoxville – West Hills. Both requests are **subject to room availability** and typically incur additional fees according to standard Extended Stay America policies: --- ### **Early Check-In** *(Standard check-in begins at 3:00 PM)* * **12:00 PM – 3:00 PM:** Usually complimentary if a clean, inspected room is already available. * **7:00 AM – 12:00 PM:** Approximately **$10 per hour** (plus applicable tax). * **Prior to 7:00 AM:** Equivalent to the full previous day’s rate plus tax (minimum around $50). --- ### **Late Check-Out** *(Standard check-out is 11:00 AM)* * **Between 11:00 AM and 4:00 PM:** Approximately **$10 per hour** (plus applicable tax), typically capped at up to $50. * **After 4:00 PM:** You may be charged a full additional night’s room rate plus tax. --- ### **Tips for Requesting:** * **Call ahead:** Because approvals depend strictly on daily housekeeping schedules and property occupancy, it is best to contact the front desk directly beforehand (or on the morning of arrival/departure) to check if your room can be accommodated. * **Knoxville - West Hills Front Desk:** You can reach the property directly at **(865) 691-0027**.

Q: Do any rooms have a balcony or patio at Extended Stay America - Knoxville - West Hills?

A: **No**, none of the guest rooms or suites at **Extended Stay America Suites – Knoxville – West Hills** feature a private balcony or patio. The property is a standard mid-rise extended-stay hotel with enclosed, windowed studio rooms. Outdoor space is limited to shared common areas on the property grounds, such as an outdoor picnic/BBQ area.

Q: Do guest rooms at Extended Stay America - Knoxville - West Hills include a seating area with a sofa or chair?

A: **It depends on the room category you book:** * **Deluxe Suites and 1-Bedroom Suites:** These rooms feature a dedicated seating area that includes a **sofa bed / sleeper sofa** (along with a dining/work chair). * **Standard Studio Suites:** Standard rooms (such as the basic Queen Studio) typically only include a **work desk with a chair** and do not have a separate couch or lounge armchair. If having a sofa or a separate lounge seating area is important for your stay, be sure to specifically select a **Deluxe Suite** or **1-Bedroom Suite with sofa sleeper** when reserving.

Q: Do I need to log in or use a special code to access the free internet at Extended Stay America - Knoxville - West Hills?

A: **Yes, you will need to complete a login step to connect.** Extended Stay America locations (including the Knoxville - West Hills property) use an open guest Wi-Fi network that redirects you to a browser-based splash page (captive portal): 1. **Connect to the Network:** Select the hotel's guest Wi-Fi network on your device. 2. **Open the Login Portal:** A browser window should automatically pop up. If it doesn't, open any web browser (like Chrome or Safari) and attempt to load a standard webpage. 3. **Authenticate:** * Depending on how the system is currently configured, you will be prompted to either log in using your **Room Number and Last Name**, or enter an **access code** provided by the front desk. * You will then select the **free/standard Wi-Fi option** and agree to the terms of service (they also offer a paid, faster tier, so make sure to select the complimentary option). *Tip:* When you check in, the front desk agent will typically hand you a key card sleeve with your room number and any current access code or password needed for the network. If you have trouble getting the login screen to appear, the front desk can assist or provide the guest support phone number.

Q: Do public hallways at Extended Stay America - Knoxville - West Hills have audible alarms?

A: **Yes.** Under standard local and national life-safety building codes (such as the International Building Code and NFPA fire alarm standards) that govern commercial hotels, the public hallways and common corridors at **Extended Stay America Suites – Knoxville – West Hills** are equipped with audible fire/emergency alarms (typically horn or horn-strobe units) to alert occupants in the event of an emergency. If you require specific accessibility accommodations (such as visual/strobe alarms inside the guest room or auxiliary hearing-accessible devices), it is best to contact the hotel directly or reach out through Extended Stay America guest services to confirm an accessible room that meets your specific needs.

Q: Does Extended Stay America - Knoxville - West Hills accept credit card authorization forms?

A: **Yes, Extended Stay America – Knoxville – West Hills accepts credit card authorization forms** for third-party billing (such as a company or family member paying on behalf of a guest). Key details and procedures to keep in mind: * **Submit Prior to Check-In:** The cardholder must complete and submit the official **Extended Stay America Third-Party Credit Card Authorization Form** prior to the guest's arrival. * **Required Information:** The form typically requires the cardholder's billing details, a copy of the front and back of the card, a matching government-issued photo ID, and specified authorization terms (e.g., room & tax only, or room, tax, and incidentals). * **Incidental Hold / Deposits:** Even if room and tax are covered by a third-party form, the hotel typically requires a valid card or deposit (up to $250) from the arriving guest at check-in to cover incidentals, unless specifically authorized on the form. * **Next Step:** Because submission protocols (secure digital link vs. direct transmission) can vary, it is recommended to call the front desk directly at **(865) 694-8114** before check-in to request their specific form and ensure it is processed onto the reservation.

Q: Does Extended Stay America - Knoxville - West Hills charge a resort fee for guests?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does **not** charge a resort fee. Standard amenities such as Wi-Fi, self-parking, and grab-and-go breakfast are included in the room rate. However, the hotel does charge separate fees for optional services and specific policies, such as: * **Pet fees:** Daily non-refundable fee per pet (cleaning charge) * **Extra housekeeping services:** Beyond the standard scheduled cleanings * **Incidentals/violations:** Such as unauthorized smoking or long-distance phone calls

Q: Does Extended Stay America - Knoxville - West Hills deliver a complimentary newspaper to guest rooms?

A: **No**, Extended Stay America – Knoxville – West Hills does not provide complimentary newspaper delivery to guest rooms. As a budget-oriented, extended-stay brand, Extended Stay America focuses on essential self-service amenities—such as in-room fully equipped kitchens, free Wi-Fi, on-site guest laundry, and grab-and-go breakfast options—and does not offer traditional full-service hotel perks like daily room newspaper delivery.

Q: Does Extended Stay America - Knoxville - West Hills have a BBQ or picnic area?

A: **Yes.** Extended Stay America Suites - Knoxville - West Hills features an outdoor picnic area with barbecue grills available for guests.

Q: Does Extended Stay America - Knoxville - West Hills have a bookstore on the premises or within walking distance?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills does not have a bookstore on the premises. However, **yes, there is a major bookstore within walking distance:** * **Barnes & Noble** (located in Suburban Plaza at 8029 Kingston Pike) is roughly **0.3 to 0.4 miles away**. * It takes about a **6 to 8-minute walk** heading south from the hotel down Winston Road to the Kingston Pike intersection. *(Note: While the walk is short, it involves navigating busy commercial thoroughfares and parking areas around Kingston Pike, so be sure to use available pedestrian crosswalks.)*

Q: Does Extended Stay America - Knoxville - West Hills have a game room?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not have a game room. As a budget-oriented, extended-stay hotel, its amenities are primarily focused on essential conveniences such as in-room fully equipped kitchens, free Wi-Fi, on-site guest laundry, free grab-and-go breakfast, and a picnic/barbecue area.

Q: Does Extended Stay America - Knoxville - West Hills have a gift shop or newsstand?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not have an on-site gift shop or newsstand. As a budget extended-stay hotel, its public amenities are limited primarily to guest laundry facilities, vending machines, and outdoor picnic/grill areas. However, the hotel is located very close to the West Town Mall and several major retail stores (such as Target) along Kingston Pike, where gifts, magazines, and convenience items can be purchased.

Q: Does Extended Stay America - Knoxville - West Hills have a reservation link?

A: **Yes**, Extended Stay America Suites - Knoxville - West Hills has an online reservation system. You can book directly through the [Extended Stay America Official Website](https://www.extendedstayamerica.com) by searching for **Knoxville - West Hills** (located at 1700 Winston Rd, Knoxville, TN). Reservations can also be made through major travel booking platforms such as [Booking.com](https://www.booking.com) or [Expedia](https://www.expedia.com).

Q: Does Extended Stay America - Knoxville - West Hills have a reward program?

A: **Yes.** As part of the Extended Stay America brand, the Knoxville - West Hills location participates in the brand’s loyalty program, called **Extended Perks**. Key details about the program include: * **Free to Join:** Membership is free, with no points to track or tier status to earn. * **Discounts on Stays:** Members get an immediate registration discount toward a booking and access to exclusive member-only rates when booking directly. * **Stay Benefits:** Perks include faster check-in, as well as complimentary early check-in and late check-out on stays of 7+ nights (subject to availability). * **Partner Savings:** Instant discounts on thousands of national and local brands, including rental cars, restaurants, retail shopping, and entertainment. * **Monthly Prize Drawings:** Automatic entry into monthly drawings (for gift cards and other prizes) based on the nights you stay. You can sign up for free online via the [Extended Stay America website](https://www.extendedstayamerica.com) or at the front desk upon check-in.

Q: Does Extended Stay America - Knoxville - West Hills have a shoe shine stand?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not have a shoe shine stand. As a budget, self-service extended-stay hotel, its amenities are focused on practical essentials such as in-room kitchenettes, self-serve guest laundry facilities, and free Wi-Fi, rather than full-service luxury hotel features like shoe shine services or stands.

Q: Does Extended Stay America - Knoxville - West Hills have a walk-in policy for accommodations?

A: **Yes, Extended Stay America Suites – Knoxville – West Hills accepts walk-in guests for accommodations.** However, accommodation is subject to a few standard conditions: * **Subject to Room Availability:** Walk-ins are accommodated strictly based on the hotel having vacant, clean rooms available at the time you arrive. * **Front Desk Hours:** While Extended Stay America properties operate standard check-in counters, many locations have front desks staffed during specific operating hours (often closing around midnight or 11:00 p.m.). If arriving late at night, a night bell or phone may be used, but having an advance reservation is strongly encouraged for late arrivals. * **Payment & Identification:** You will need to provide a **valid government-issued photo ID** and an accepted method of payment. Nightly stays must be paid in advance. * **Security/Incidental Deposit:** Like most Extended Stay America locations, a major credit card is typically required to authorize an incidental deposit (usually up to $250) in addition to the room charges. **Tip:** If you are on your way or planning to walk in, it is best to call the front desk directly beforehand (at **(865) 694-1180**) to confirm they have rooms available and that an attendant is at the desk to check you in.

Q: Does Extended Stay America - Knoxville - West Hills have alarm clock telephone ringers?

A: Standard rooms at **Extended Stay America Suites – Knoxville – West Hills** provide standard bedside alarm clocks/clock radios and landline phones, but they do **not** come with alarm clock telephone ringers or visual alerting devices by default. However, for guests who are deaf or hard of hearing: * **Hearing-accessible kits / auxiliary aids:** Extended Stay America properties maintain ADA-compliant auxiliary equipment and accessibility kits—which typically include visual/tactile alarm clocks, telephone ringers (flashing/amplified), and door-knock alerts. * **Availability:** Because portable accessibility equipment and designated hearing-accessible suites are limited in number, they are generally provided **upon request**. It is recommended to contact the property directly (or the Extended Stay America Accessibility line at **1-800-804-3724**) in advance of the stay to ensure an accessible kit or visual/amplified phone ringer is reserved for the room.

Q: Does Extended Stay America - Knoxville - West Hills have an wheel chair accessible route to the registration desk?

A: **Yes**, Extended Stay America Suites - Knoxville - West Hills provides a wheelchair-accessible route from arrival points directly to the entrance and registration desk. According to the hotel's accessibility details, its features include: * Accessible pedestrian paths of travel from site arrival points to the entrance (including curb cuts where needed). * An accessible hotel entrance featuring sufficient door clearance and level landings. * An accessible registration counter.

Q: Does Extended Stay America - Knoxville - West Hills have any sustainability initiatives?

A: **Extended Stay America Suites - Knoxville - West Hills** does not have major advertised standalone eco-certifications (such as LEED or Green Key), but it operates under standard brand-wide operational practices that reduce resource consumption: * **Infrequent / On-Request Housekeeping:** Full housekeeping is typically provided only every two weeks (or on request for shorter stays), which significantly cuts down on daily water and energy use from laundering linens and towels, as well as chemical cleaning product consumption. * **In-Room Kitchens:** Suites include fully equipped kitchens, allowing guests to cook and store food on-site, reducing single-use takeout containers and packaging waste. * **Brand-Level Energy and Water Efficiency:** As part of Extended Stay America’s property updates and renovations, properties have incorporated utility-saving fixtures, such as energy-efficient lighting (LEDs) and low-flow water fixtures. If you are looking for specific green amenities (such as EV charging stations, dedicated guest recycling bins, or formal carbon-offset reporting), this location does not currently offer them. If specific sustainable amenities are required for corporate travel policies, it is best to contact the front desk directly to confirm their on-site waste and recycling setup.

Q: Does Extended Stay America - Knoxville - West Hills offer a complimentary newspaper in the lobby?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not advertise or provide complimentary newspapers in the lobby. As a budget-focused extended-stay brand, their public area amenities center around basics such as free grab-and-go morning breakfast, coffee, complimentary Wi-Fi, and self-service laundry facilities.

Q: Does Extended Stay America - Knoxville - West Hills offer a toilet seat at wheelchair height for disabled guests?

A: **Yes.** Extended Stay America Suites - Knoxville - West Hills provides designated accessible guest rooms that feature ADA-compliant accessible bathrooms. These bathrooms include **accessible toilets** (raised to standard wheelchair-transfer height of 17–19 inches) along with grab bars. When making a reservation, be sure to specifically select an **Accessible Room** (or contact the property/reservations directly) to ensure you are assigned a room with these designated mobility features.

Q: Does Extended Stay America - Knoxville - West Hills offer babysitting services?

A: **No**, Extended Stay America – Knoxville – West Hills does not offer babysitting or childcare services. As a budget extended-stay hotel chain, Extended Stay America properties focus on self-service amenities (such as in-suite kitchens, on-site laundry facilities, and free Wi-Fi) and do not provide child-care or babysitting staff. Guests needing childcare typically arrange for an independent, local babysitting or nanny service in the Knoxville area.

Q: Does Extended Stay America - Knoxville - West Hills offer digital check-in?

A: **No, Extended Stay America – Knoxville – West Hills does not offer digital check-in or mobile key access.** Extended Stay America requires guests to check in directly at the front desk. Upon arrival, you will need to present a valid government-issued photo ID along with a physical payment card to verify your identity, process the room charges/security deposit, and receive your physical key card. *(Note: If you anticipate arriving late, it is recommended to call the property directly at +1-865-694-4178 to ensure staff is aware, as desk hours can vary outside peak arrival windows.)*

Q: Does Extended Stay America - Knoxville - West Hills offer event planning services?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills does not offer event planning services. As a budget-friendly, extended-stay hotel, it lacks meeting rooms, banquet facilities, and dedicated event coordinators. The property focuses on basic lodging amenities such as suites with fully equipped kitchens, free Wi-Fi, laundry facilities, and complimentary grab-and-go breakfast. While they do not plan or host events, they can accommodate **group room blocks** (such as for weddings, family reunions, or traveling teams) through Extended Stay America’s group sales service.

Q: Does Extended Stay America - Knoxville - West Hills offer free internet access for guests?

A: Yes, Extended Stay America Suites – Knoxville - West Hills offers free WiFi for guests.

Q: Does Extended Stay America - Knoxville - West Hills offer lever handles on guest room doors?

A: **Yes.** Extended Stay America Suites – Knoxville – West Hills uses standard commercial electronic locksets equipped with ADA-compliant **lever handles** on its guest room entry doors. Furthermore, under ADA regulations and Extended Stay America’s brand accessibility standards, accessible guest rooms specifically provide compliant hardware—such as lever handles that do not require tight grasping or twisting of the wrist—on entry doors and interior doors. If you need to ensure an accessible room with lever handles throughout the unit (including the bathroom and closets), you can contact the hotel front desk directly or call Extended Stay America reservations at **1-800-804-3724** prior to booking.

Q: Does Extended Stay America - Knoxville - West Hills offer lowered night guards on guest room doors?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not advertise or offer lowered night guards (security latches/locks) on its guest room doors. While the property offers standard ADA mobility-accessible rooms (including features like accessible entryways, wide doorways, grab bars, and accessible bathroom fixtures), lowered door security latches/night guards are not part of the standard room configuration. If you require specific door latch or hardware accommodations for an upcoming stay, it is best to contact the hotel front desk directly or reach Extended Stay America’s dedicated accessibility line at **1-800-804-3724** to discuss individual needs.

Q: Does Extended Stay America - Knoxville - West Hills offer non-smoking public areas?

A: Yes, Extended Stay America Suites - Knoxville - West Hills is a non-smoking property.

Q: Does Extended Stay America - Knoxville - West Hills offer porter or bellman services for guest luggage assistance?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not offer porter or bellman services. As a budget-friendly, extended-stay hotel, it operates on a self-service model. Guests are responsible for transporting their own luggage to and from their rooms, though standard luggage carts are typically available in the lobby on a first-come, first-served basis, and the building is equipped with an elevator.

Q: Does Extended Stay America - Knoxville - West Hills participate in any green programs?

A: **Extended Stay America Suites – Knoxville – West Hills does not participate in any formal third-party green certification programs** (such as LEED, Green Key, Green Seal, or TripAdvisor GreenLeaders). However, the hotel follows the standard environmental and resource-reduction practices implemented across the Extended Stay America brand: * **Limited Housekeeping:** Full housekeeping is typically provided every two weeks (or on-demand for a fee), which significantly cuts down on daily water and energy consumption associated with frequent linen and towel laundering. * **Utility-Efficient Fixtures:** Brand-wide updates have incorporated energy-efficient lighting (LEDs) and water-conserving fixtures across properties. * **In-Suite Kitchens:** In-room full kitchens reduce reliance on single-use takeout packaging and disposable food containers. If you require accommodations certified by a recognized environmental standard, you will likely need to look at major full-service hotels in the area (such as select properties under Marriott or Hilton that participate in formal environmental management programs like LightStay or Serve 360).

Q: Does Extended Stay America - Knoxville - West Hills provide electronic room keys for guests?

A: **Yes, but in the form of physical electronic keycards.** * **Physical Electronic Keys:** Like standard Extended Stay America locations, the hotel uses electronic keycard door locks (RFID/magnetic swipe cards) rather than traditional metal turn-keys. Guests receive their keycards at the front desk upon check-in. * **Mobile / Digital Keys:** If you are referring to a keyless entry system (unlocking your door via a smartphone app or Bluetooth), Extended Stay America **does not** typically support mobile digital keys. You will need to check in at the front desk with a photo ID to receive your electronic room card.

Q: Does Extended Stay America - Knoxville - West Hills provide meeting space for guests?

A: **No**, the Extended Stay America Suites - Knoxville - West Hills does not have dedicated meeting rooms, conference rooms, or event space on-site. The property is a limited-service extended-stay hotel focused on self-contained suite accommodations (featuring in-room workspaces, full kitchens, free Wi-Fi, and laundry facilities). While the hotel can accommodate group room blocks, guests requiring meeting or conference facilities will need to book external event spaces or look into nearby full-service/conference hotels in Knoxville.

Q: Does Extended Stay America - Knoxville - West Hills provide transportation arrangements?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not provide airport shuttles, local shuttle services, or hotel-arranged transportation. The property only provides **free on-site self-parking** for guests with personal or rental vehicles. If you need transportation to/from the hotel, you will need to arrange it independently via rideshare services (Uber, Lyft), local taxis, or rental cars.

Q: Does the Extended Stay America - Knoxville - West Hills, have roll-in shower available?

A: **Yes, accessible rooms with roll-in showers are available** at Extended Stay America Suites – Knoxville – West Hills. The property’s accessible accommodations feature bathroom modifications such as grab bars, accessible toilets/controls, and **roll-in showers** or accessible tubs. Because accessible room types and bathroom layouts (roll-in shower vs. accessible tub) are limited and subject to availability, it is recommended to specify a **roll-in shower** when booking and contact the property directly (or Extended Stay America reservations) ahead of your stay to confirm that a room with a roll-in shower is assigned.

Q: How do I get in touch with Extended Stay America - Knoxville - West Hills?

A: You can contact **Extended Stay America Suites – Knoxville – West Hills** using the following details: * **Direct Phone:** +1 (865) 694-4178 * **Central Reservations / Toll-Free:** 1-800-804-3724 (or 1-800-EXT-STAY) * **Address:** 1700 Winston Rd, Knoxville, TN 37919 * **Direct Property Email:** kwh@extendedstay.com * **Website / Online Contact:** [extendedstayamerica.com](https://www.extendedstayamerica.com) (via their [Contact Us](https://www.extendedstayamerica.com/contact-us) form or the Knoxville - West Hills property page)

Q: How often does housekeeping come at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America Suites – Knoxville – West Hills**, housekeeping frequency depends on the length of your stay: * **Stays of 1 to 7 nights:** Routine housekeeping is **not provided** during your stay. However, you can exchange or request fresh towels and linens at the front desk whenever needed. * **Stays of 8 or more nights:** **Full-service housekeeping is provided once every two weeks (every 14 days)**. This includes vacuuming, dusting, emptying trash, changing sheets/towels, and cleaning the kitchen and bathroom. *(Note: Additional full or "refresh" cleaning services can usually be purchased between scheduled cleanings by contacting the front desk).*

Q: Is a check-in kiosk available at Extended Stay America - Knoxville - West Hills?

A: **No**, there is no self-service check-in kiosk at the **Extended Stay America Suites – Knoxville – West Hills**. Guests check in directly in person at the front desk. *Note:* The front desk at this location operates with limited hours rather than around the clock. Standard check-in begins at 3:00 PM, and reservations are guaranteed until 6:00 PM. If you expect to arrive later in the evening or outside standard front desk hours, you should contact the hotel directly ahead of time to coordinate late check-in procedures.

Q: Is a credit card required to secure my rate at Extended Stay America - Knoxville - West Hills?

A: **Yes, a valid credit card is required to secure your reservation and rate** at Extended Stay America Suites Knoxville - West Hills. Key details regarding their payment and reservation policy include: * **Securing the Booking:** A credit card is needed on file to hold the room and secure the quoted rate. It also guarantees your arrival and serves as the method charged if you fail to check in or do not cancel within the allowed cancellation window (No Show Fee). * **Length of Stay:** For stays of **fewer than 7 nights**, a valid credit/debit card is strictly required for payment. For long-term stays of 7 nights or longer, cash payment options may be permitted at check-in, though a card is still generally needed to book in advance and to hold the room. * **Check-in & Incidentals:** Upon arrival, you will need to present a credit card matching a valid government-issued photo ID. Extended Stay America also typically authorizes a security/incidental deposit (usually up to $250) on your card, which is released after check-out.

Q: Is direct billing available at Extended Stay America - Knoxville - West Hills?

A: **Yes, direct billing is available, but it requires prior approval through a corporate/business account or an authorized credit card authorization form.** * **For corporate or business travelers:** Extended Stay America offers a corporate **Direct Bill Program** (part of their *Client Connect* business accounts), where a company can establish a credit line with Extended Stay America to be invoiced directly. * **For third-party payment (individual reservations):** If an employer or organization is paying on your behalf rather than having an ongoing direct bill account, they typically must submit a **Credit Card Authorization form** along with required verification (such as front/back photo of the card and cardholder ID) to the property's management prior to check-in. Because direct billing and third-party authorizations are subject to property verification and credit approval, you should contact the front desk at **Extended Stay America Suites – Knoxville – West Hills** (located at 1700 Winston Rd) at **(865) 694-0808** prior to arrival to confirm the arrangement and submit any required forms.

Q: Is Extended Stay America - Knoxville - West Hills certified by a globally recognized sustainable certification program?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills is **not certified** by a globally recognized sustainable certification program (such as Green Key, LEED, EarthCheck, Green Globe, or GSTC-accredited certifications). The property is not listed as an eco-certified hotel on major booking platforms (like Expedia, Booking.com, or Google Travel), nor does Extended Stay America advertise any third-party sustainability credentials for this location.

Q: Is grocery shopping service available at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America – Knoxville – West Hills does not provide an in-house grocery shopping or delivery service. However, you have convenient alternatives: * **Third-Party Delivery Services:** You can order groceries directly to the hotel using apps like Instacart, Grubhub, Walmart+, or DoorDash. Deliveries are typically picked up in the hotel lobby. * **Nearby Supermarkets:** The hotel is located near several shopping options, including **Kroger** and **Target**, both within a short drive. Each room includes a fully equipped kitchen with a full-size refrigerator, stovetop, and microwave to store and prepare your food.

Q: Is group pricing available online at Extended Stay America - Knoxville - West Hills?

A: **No, group pricing is not directly bookable online** for the **Extended Stay America Suites - Knoxville - West Hills**. Standard online checkout systems (both on Extended Stay America’s website and third-party booking platforms) typically only allow reservations for individual travelers or up to a few rooms at standard/extended-stay retail rates. When booking more than 5 rooms, standard individual booking policies and restrictions generally apply. To secure discounted **group rates** (typically for **10 or more rooms**, or blocks of 5+ rooms for extended project stays): * You can submit an online **Group Booking Request form** through the Extended Stay America website to have a dedicated sales representative provide a customized quote. * You can contact the Extended Stay America Group Sales department directly by phone at **1-877-701-3383**. * Alternatively, you can contact the Knoxville - West Hills hotel directly to inquire about a local group room block.

Q: Is smoking allowed at Extended Stay America - Knoxville - West Hills?

A: No, our suites are non-smoking.

Q: Is the free internet access at Extended Stay America - Knoxville - West Hills secure for online banking or transactions?

A: **No, the free Wi-Fi at Extended Stay America – Knoxville – West Hills should not be considered secure on its own for sensitive activities like online banking or financial transactions.** Like most standard hotel networks, the complimentary internet provided there operates as a **public, shared guest network**. This introduces inherent cybersecurity risks: * **Shared Local Network:** Other guests on the property are connected to the same local area network (LAN). Without strict client isolation, bad actors on the same network could attempt man-in-the-middle (MitM) attacks or packet sniffing. * **Open/Web-Portal Authentication:** Hotel guest networks typically do not use individual WPA3 Enterprise encryption. Even if a captive portal (login splash screen) is used, traffic at the Wi-Fi transmission level is generally unencrypted from neighboring devices. ### How to Stay Safe if You Must Transact: If you need to check bank accounts, make payments, or access sensitive work portals while staying there: 1. **Use Your Cellular Data / Mobile Hotspot:** Switching off Wi-Fi and using your phone’s cellular network (5G/LTE) is significantly safer than using public hotel Wi-Fi. 2. **Use a Virtual Private Network (VPN):** If you must use the hotel’s Wi-Fi, turn on a trusted, encrypted VPN before opening any financial apps or websites. A VPN encapsulates and encrypts your internet traffic so nobody on the local network can intercept it. 3. **Verify HTTPS:** Ensure your browser displays the secure lock icon and `https://` in the URL bar, and never bypass certificate warnings. 4. **Use Multi-Factor Authentication (MFA):** Ensure your banking and email accounts require two-factor authentication to prevent unauthorized account access.

Q: Is the free internet at Extended Stay America - Knoxville - West Hills limited to certain hours or available 24/7?

A: The free Wi-Fi at **Extended Stay America Suites - Knoxville - West Hills** is **available 24/7**. Like all Extended Stay America properties, standard Wi-Fi is provided continuously throughout your stay with no daily time or curfew restrictions. Note that while basic internet is complimentary 24 hours a day, the hotel does offer an optional paid upgrade for faster "enhanced" speeds if needed for heavy streaming or large downloads.

Q: Is the free internet speed at Extended Stay America - Knoxville - West Hills suitable for video streaming and work?

A: **Generally, no—the complimentary Wi-Fi is marginal at best for video streaming and demanding remote work.** ### What to Expect: * **The "Free" Basic Wi-Fi:** Extended Stay America properties throttle their complimentary tier to basic speeds (typically between **1 to 3 Mbps** download, often with very low upload speeds). This is suitable for checking email, messaging, and basic web browsing, but it struggles with: * **Video Conferencing:** Zoom, Teams, or Google Meet will often experience dropped calls, lagging video, or audio desync, especially during peak evening hours when other guests are online. * **High-Definition Streaming:** You may encounter frequent buffering, low-resolution playback (standard definition 480p), or connection drops on services like Netflix or YouTube. ### Alternatives & Upgrades: 1. **Paid "Enhanced" Wi-Fi:** Extended Stay America offers a paid tier (purchased upon login through the captive portal or daily/weekly rates) that advertises up to 4× faster speeds. While this significantly improves 720p/1080p streaming and single-person video calls, performance can still vary depending on your room's proximity to access points. 2. **Personal Hotspot:** If your work involves critical meetings, VPNs, or large file transfers, having a reliable cellular hotspot (5G/LTE) is recommended as a backup.

Q: Is the front desk open 24 hours at Extended Stay America - Knoxville - West Hills?

A: **Yes**, the front desk at **Extended Stay America Suites - Knoxville - West Hills** is officially open **24 hours a day, 7 days a week**. *(Note: In practice, extended-stay properties sometimes have desk staff stepping away for maintenance or rounds overnight, or front desk hours can occasionally be subject to adjustment. If you plan to check in very late or during overnight hours, it is always recommended to contact the hotel directly ahead of time so they can note your arrival.)*

Q: Is there a convenience or sundry store at Extended Stay America - Knoxville - West Hills?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills does not have a dedicated on-site convenience or sundry store. On-site amenities for food and essentials are limited to: * **Vending machines** for snacks and drinks. * A complimentary **grab-and-go breakfast** (items like breakfast bars, muffins, oatmeal, and coffee). However, the hotel is located right in the West Town area (along Winston Road/Kingston Pike), very close to shopping options: * **Target**, **Kroger**, and **Trader Joe’s** are all within 1 to 2 miles. * Standard gas station convenience stores and the **West Town Mall** are within a 5-to-10-minute walk or a very short drive.

Q: Is there a florist available on-site or nearby at Extended Stay America - Knoxville - West Hills?

A: **No, there is no florist on-site** at the Extended Stay America Suites - Knoxville - West Hills (1700 Winston Rd). As a budget-friendly extended-stay hotel, it offers practical self-service amenities (kitchens, laundry facilities) rather than concierge or retail shops. However, there are several **florist and floral options nearby**, as the hotel sits right by Kingston Pike and West Town Mall: 1. **Local Independent Florists (Short Drive or Delivery):** * **CACHEPOT Floral & Garden:** Located around 2 miles east along Kingston Pike (5508 Kingston Pike), offering boutique, high-end floral design. * **Always in Bloom, LLC:** A full-service florist located a few miles away on Sutherland Avenue that delivers to the West Hills area and hotel guests. * **Petree’s Flowers:** Another established Knoxville florist offering delivery to local hotels. 2. **Quick In-Person Walk/Drive (Supermarket Florals):** * **Kroger / Trader Joe's:** Located just down Kingston Pike (within a 5- to 7-minute drive) with dedicated floral departments for bouquets and arrangements. If you are expecting or planning a delivery to the hotel, florists in Knoxville regularly deliver to this address (1700 Winston Rd). It is recommended to notify the front desk in advance so they know to hold the arrangement for you upon arrival.

Q: Is there a hairdresser at Extended Stay America - Knoxville - West Hills?

A: **No**, there is no hairdresser or hair salon on-site at the Extended Stay America Suites - Knoxville - West Hills. As a budget, extended-stay hotel, its on-site amenities are limited to essentials such as guest laundry facilities, full in-room kitchens, free Wi-Fi, and complimentary grab-and-go breakfast. However, the hotel is located very close to the West Town Mall and the surrounding Kingston Pike commercial corridor, where you can find numerous hair salons and barber shops within a short drive.

Q: Is there an accessible main entrance to the Extended Stay America - Knoxville - West Hills?

A: **Yes**, the Extended Stay America Suites – Knoxville – West Hills has an accessible main entrance. According to the property's accessibility specifications, its accessible entry features include: * An accessible entrance with sufficient door width and level landings. * Step-free/accessible paths of travel from site arrival points (including curb cuts where needed) directly to the entrance. * Designated accessible parking spaces (for both vans and standard automobiles) with access aisles nearby. * An accessible, lowered registration counter at the front desk inside the lobby.

Q: Is there an accessible route to guest room at Extended Stay America - Knoxville - West Hills?

A: **Yes**, there is an accessible route to guest rooms at **Extended Stay America Suites – Knoxville – West Hills**. The property provides ADA-compliant accessibility features, including: * **Accessible exterior paths:** Pedestrian routes of travel with curb cuts connecting parking arrival points to the main entrance. * **Accessible entrance and lobby:** Level landings, appropriate door clearance, and an accessible registration counter. * **Elevator access:** The multistory building is equipped with an elevator, providing an accessible route to guest room hallways and upper-level rooms. * **Designated accessible rooms:** The hotel offers accessible guest rooms featuring wider doorway clearances, roll-in or accessible tub/shower configurations, and grab bars. *(Tip: When making a reservation, ensure you specifically select an accessible room to ensure placement along the accessible corridor and appropriate in-room amenities.)*

Q: Is wake-up call service available at Extended Stay America - Knoxville - West Hills?

A: **Yes, wake-up call service is available** at Extended Stay America Suites - Knoxville - West Hills. Guests have access to in-room phones equipped with personalized voicemail and can schedule automated or front-desk wake-up calls through the hotel's phone system or by contacting the front desk. Because this property operates with limited-hours front desk staffing, it is best to set up any early morning wake-up requests with the front desk the evening prior.

Q: What are the extra person charges at Extended Stay America - Knoxville - West Hills?

A: At Extended Stay America Suites – Knoxville – West Hills, the extra guest policies and fees are governed by Extended Stay America brand standards: * **Additional Adults:** There is an **Extra Person Charge of $5.00 per night** for each additional adult beyond the standard single-occupancy base rate. This charge is automatically calculated when you enter the number of adult guests during reservation booking. * **Children:** Children **17 and under stay free** when sharing the room with an adult using existing bedding. * **Room Capacity Limits:** Suites have strict maximum occupancy limits (typically up to **2 or 4 guests**, depending on the suite layout and bed configuration, such as rooms with a sofa bed). Extended Stay America locations do not provide rollaway beds or extra cots.

Q: What enhanced hygiene or cleanliness protocols are in place at Extended Stay America - Knoxville - West Hills?

A: Cleanliness and hygiene standards at **Extended Stay America Suites – Knoxville – West Hills** follow the brand-wide **STAYconfident** health and safety program, which includes: * **Hospital-Grade & Trusted Cleaners:** The property utilizes professional-grade cleaning products and disinfectants through a brand partnership with Procter & Gamble (P&G Professional), including products such as Spic and Span, Comet, Mr. Clean, and Microban. * **10-Point Room Inspection:** Prior to check-in, guest rooms undergo a multi-point cleaning and sanitization checklist with final manager review before room keys are issued. * **Disinfection of High-Touch Surfaces:** Extra focus is placed on frequently touched areas in rooms (such as TV remotes, light switches, door handles, thermostats, faucets, and kitchen surfaces) as well as public spaces (front desk counter, payment terminals, elevator buttons, and laundry facilities). * **Housekeeping Schedule & Contactless Options:** * Because it is an extended-stay hotel, full-service housekeeping is scheduled weekly (for stays of eight nights or more) to limit room traffic, though additional refresh services can be purchased upon request. * Contactless linen and towel exchanges are available through the front desk if guests prefer housekeeping staff not enter their suite. * **Express & Contactless Check-Out:** Guests can opt for contactless checkout with receipts delivered electronically via email. *(Note: Specific operational amenities and front-desk safety barriers may adjust over time according to current local health and corporate guidelines.)*

Q: What is Extended Stay America - Knoxville - West Hills's policy on lost and found items?

A: Under Extended Stay America’s standard policy (applicable to the **Knoxville - West Hills** property): * **Reporting and Verification:** If you left an item behind, you must contact the front desk at the hotel directly to see if the item was turned in. Be prepared to provide your name, room number, dates of stay, and a detailed description of the item. * **Retrieval & Instructions:** If the item has been recovered, hotel management will provide instructions on how to reclaim it. You can pick it up in person (with proper identification) or arrange for shipping. * **Shipping/Delivery Costs:** **Guests are responsible for all delivery costs and shipping arrangements**. The hotel typically requires you to provide a prepaid shipping label (via UPS, FedEx, USPS, etc.) or pay shipping and handling fees before the item will be mailed back to you. Because unclaimed items are typically held in storage for a limited period before being disposed of or donated, it is recommended to contact the property directly as soon as possible to report a missing item.

Q: What is the cancellation policy at Extended Stay America - Knoxville - West Hills?

A: The cancellation policy at **Extended Stay America – Knoxville – West Hills** depends on the type of rate you booked: * **Standard / Flexible Rates:** * You can generally cancel free of penalty up until **6:00 p.m. local hotel time on the scheduled day of arrival**. * If you cancel after 6:00 p.m. or fail to check in (no-show), you will be charged a fee equivalent to the **first night's room rate plus tax**. * **Advance Purchase (AP) Rates:** * These discounted rates are **non-refundable**. * You may only cancel within **24 hours of booking** to receive a refund. Canceling more than 24 hours after booking or failing to check in results in the forfeiture of the entire prepayment. * **Extended Plus Program (EPP) / Long-Term Rates:** * If you cancel more than 24 hours after booking, or fail to check in, you will forfeit a non-refundable deposit equal to **three nights' room rate plus tax**. * **Third-Party Bookings (Expedia, Booking.com, etc.):** * If you booked through an online travel agency or third-party site, their specific cancellation terms apply, and cancellations must be processed directly through that booking platform. *(Tip: Always double-check the cancellation terms stated on your confirmation email, as policies can vary for special promotions or high-demand periods).*

Q: What is the deposit required to book a room at Extended Stay America - Knoxville - West Hills?

A: The deposit policies for **Extended Stay America Suites – Knoxville – West Hills** depend on the type of reservation and payment: ### 1. Incidental / Security Deposit (At Check-In) * **Amount:** The hotel requires an incidental hold/security deposit of **up to $250** per stay. * **Method:** A credit or debit card is required at check-in. * **Refund:** The hold is released upon checkout after room inspection. Credit/debit card authorizations typically release within **5 to 14 business days**, depending on your bank. --- ### 2. Advance Room Deposit / Payment Policies * **Standard Nightly Rates:** No upfront cash deposit is usually required at booking, but a valid credit card must guarantee the room. Payment for the full stay is charged at check-in. * **Weekly / Extended Stays:** Guests are required to pay in advance for the first week of their stay at check-in, and weekly in advance thereafter. * **Extended Plus Program (EPP):** Requires a deposit equal to **3 nights’ room rate plus tax**, which becomes nonrefundable if canceled more than 24 hours after booking. * **Advance Purchase Rates:** Require **full prepayment** at the time of booking, which is nonrefundable after 24 hours. *Note: The exact incidental hold amount (up to the $250 maximum) is determined by hotel management at check-in and may depend on whether you use a credit card or debit card. You can call the front desk directly at (865) 694-0690 to confirm the exact hold amount for your dates.*

Q: What is the early departure charge at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America Suites – Knoxville – West Hills**, there is generally no flat, standalone “early departure fee.” Instead, the financial impact of checking out earlier than scheduled depends on the rate type and length-of-stay tier booked: * **Nightly Rate / Standard Flexible Bookings:** If departing early without providing adequate advance notice (typically required by checkout time or prior to the daily cancellation deadline), the charge is usually equal to **one night’s room rate plus applicable taxes**. * **Tiered Discount Rates (Weekly/Monthly Stays):** Nightly rates at Extended Stay America are tied to the length of the stay (e.g., 7+ nights or 30+ nights). Per the official policy, if an early departure drops the total stay below the minimum nights required for that discounted tier, the booking is subject to a **rate adjustment/recalculation to the standard nightly rate** for all completed nights. * **Advance Purchase / Prepaid / Non-Refundable Rates:** Any prepaid or non-refundable reservation generally results in the **forfeiture of the full remaining balance**, with no refund for unused nights. * **Extended Plus Program (EPP):** Specific cancellation or early termination rules apply that may forfeit up to a three-night deposit depending on when notice is given. To avoid unwanted charges or to determine whether early departure fees can be waived, guests are advised to notify the front desk directly as early as possible (ideally at check-in or prior to 11:00 AM on the day of departure).

Q: What is the guest services phone number at Extended Stay America - Knoxville - West Hills?

A: The direct front desk and guest services phone number for **Extended Stay America Suites - Knoxville - West Hills** is **(865) 694-4178**. * **General/Toll-Free Reservations & Customer Service:** 1-800-804-3724 (or 1-800-EXT-STAY) * **Location Address:** 1700 Winston Rd, Knoxville, TN 37919

Q: What is the policy on incidental charges at Extended Stay America - Knoxville - West Hills?

A: The policy on incidental charges at **Extended Stay America Suites – Knoxville – West Hills** (in line with standard Extended Stay America brand policy) includes the following: * **Incidental Hold / Deposit Amount:** At check-in, guests are required to provide a payment card for an incidental security authorization/deposit, typically **up to $250**. * **Payment Method:** A major credit or debit card matching the guest's government-issued ID is required at check-in. *(Note: Most third-party booking channels for this specific location indicate that cash is not accepted for check-in/incidental deposits).* * **Refund / Release Timeline:** * If no room damage, policy violations, or additional fees occur during the stay, the full hold is released following departure. * The release of credit or debit card authorizations generally takes **5 to 14 business days** to reflect back in the account, depending on your bank/financial institution. * **Potential Incidental Deductions / Additional Charges:** * **Smoking Fee:** Non-smoking violation fees of up to $250 per incident. * **Pet Cleaning Fees:** Up to $25 per day (subject to limits/taxes) if pets are registered. * **Damage or Excessive Cleaning:** Charged based on repair or specialized cleaning costs incurred. *Tip: Because exact deposit hold amounts (e.g., whether it is $100 vs. $250) can depend on length of stay and local management discretion, you can confirm the exact hold for your dates by contacting the front desk directly.*

Q: What is the procedure for after-hours check-in at Extended Stay America - Knoxville - West Hills?

A: The procedure for an after-hours (late) check-in at **Extended Stay America Suites – Knoxville – West Hills**: ### 1. Notify the Hotel in Advance * Standard check-in begins at **3:00 PM**. By brand policy, standard reservations are only guaranteed for arrival until **6:00 PM local time** on the date of check-in. * If you know you will be arriving after 6:00 PM (or late at night), you must **call the front desk directly** at **+1 (865) 694-4178** prior to arrival to confirm your late arrival and prevent your reservation from being flagged as a "no-show" or cancelled. ### 2. Arrival at the Property * **If arriving before doors lock:** If front desk staff is present in the lobby, you can check in directly at the counter. * **If arriving after the lobby/vestibule doors are locked:** * The outer entrance doors lock automatically for overnight security. * Step into the exterior entryway/vestibule, where you will find an **intercom or wall-mounted courtesy phone**. * Use the phone/call button to contact the overnight attendant/security. Give them your name and reservation details, and they will unlock the doors or meet you at the service window/counter to assist you. ### 3. Requirements at Check-In When checking in late, be prepared with: * A valid **government-issued photo ID** (matching the reservation name). * A valid **physical credit card or debit card** to cover the room rate (if not prepaid) plus the standard refundable **incidental deposit** (typically up to $100–$250). Cash is not accepted.

Q: What is the website link for Extended Stay America - Knoxville - West Hills?

A: The official website link for **Extended Stay America Suites - Knoxville - West Hills** is: * [Extended Stay America Suites - Knoxville - West Hills](https://www.extendedstayamerica.com/hotels/tn/knoxville/west-hills) *(Address: 1700 Winston Rd, Knoxville, TN 37919)*

Q: What is the wifi bandwidth at Extended Stay America - Knoxville - West Hills?

A: Like most properties in the chain, **Extended Stay America Suites – Knoxville – West Hills** does not publish an exact numerical megabit-per-second (Mbps) specification for its Wi-Fi. However, they operate on Extended Stay America’s standard two-tiered Wi-Fi model: * **Free Standard Wi-Fi:** Included with every room. Chain-wide, standard tiers are bandwidth-capped—typically delivering around **1 to 5 Mbps**, which is suitable for basic web browsing, checking email, and messaging. * **Enhanced / Upgraded Wi-Fi:** Available for an extra daily or weekly fee. This tier advertises speeds **up to 4x faster** than the standard connection (typically targeting **10 to 20+ Mbps**) to better handle video calls, streaming, and remote work. Actual speeds vary depending on hotel occupancy, room placement relative to the nearest access point, and overall network demand. If you require a guaranteed minimum bandwidth for remote work or heavy downloading, you can contact the front desk directly at **(865) 694-1104** to ask about recent test speeds.

Q: When is check-in at Extended Stay America - Knoxville - West Hills?

A: Check-in at **Extended Stay America Suites - Knoxville - West Hills** begins at **3:00 PM** local time. * **Late Arrival:** Reservations are typically held until 6:00 PM; if you expect to arrive later, you should notify the hotel directly. * **Early Check-in:** Subject to room availability (fees may apply depending on arrival time). * **Check-out:** 11:00 AM.

Q: When is check-out at Extended Stay America - Knoxville - West Hills?

A: Check-out at the **Extended Stay America Suites – Knoxville – West Hills** is at **11:00 AM** local time.

Q: Which amenities does Extended Stay America - Knoxville - West Hills offer?

A: **Extended Stay America Suites – Knoxville – West Hills** offers amenities tailored for extended stays and independent living: ### **In-Room Amenities** * **Fully equipped kitchens:** Full-size refrigerator, stovetop, microwave, and cooking/dining utensils. * **Free Wi-Fi:** High-speed internet access in all guest rooms. * **Flat-screen TV:** With free cable and premium entertainment channels. * **Comfort features:** Individual climate control (air conditioning/heating), workspace/desk, iron, and ironing board. ### **Property & Guest Services** * **Free grab-and-go breakfast:** Includes breakfast bars, muffins, hot cereal, and coffee/tea. * **Free on-site parking:** Available for registered guests. * **Guest laundry facilities:** Coin- or card-operated washers and dryers on site. * **Pet-friendly rooms:** Pets are permitted (nightly or stay-based fees apply). * **Picnic/BBQ area:** Outdoor space for dining and relaxation. * **100% non-smoking rooms:** Smoke-free suites.

Q: Are dishwashers available at Extended Stay America - Knoxville - West Hills?

A: **No, dishwashers are not available** in the suites at Extended Stay America Suites - Knoxville - West Hills. While the rooms include fully equipped kitchens, the kitchen appliances are limited to: * A full-size refrigerator/freezer * A stovetop (two-burner) * A microwave * A sink, cookware, and basic dining utensils Dishes must be washed by hand in the kitchen sink.

Q: Are foam pillows available at Extended Stay America - Knoxville - West Hills?

A: **No, foam pillows are generally not available** at Extended Stay America Suites – Knoxville – West Hills. Extended Stay America is an economy/midscale extended-stay brand that outfits guest rooms with standard polyester/synthetic fiberfill pillows, and they do not offer alternative pillow menus or memory foam options. If you require a foam pillow for neck support or medical reasons, it is strongly recommended that you bring your own travel foam pillow. If you would like to double-check local inventory or make a special request, you can contact the hotel front desk directly at **(865) 694-0008**.

Q: Are pay-per-view movies available on the in-room TVs at Extended Stay America - Knoxville - West Hills?

A: **No**, pay-per-view movies are not available on the in-room TVs at Extended Stay America Suites - Knoxville - West Hills. Instead, the rooms feature flat-screen televisions equipped with standard cable/satellite service that includes complimentary premium channels (such as HBO). Guests wishing to watch on-demand or newly released movies generally need to stream them through their personal devices connected to the hotel’s complimentary Wi-Fi.

Q: Are pots, pans, and serving dishes available in rooms at Extended Stay America - Knoxville - West Hills?

A: **No, they are not kept in the rooms by default, but they are available upon request from the front desk.** At **Extended Stay America Suites – Knoxville – West Hills**, the kitchenettes are equipped with large appliances (full-size refrigerator, stovetop, microwave). To prevent loss and keep costs lower, the hotel does not stock the cabinets beforehand. * **How to get them:** When you check in, you can go to the front desk and request a cookware and dishware kit. * **Cost:** Because this location operates under the standard *Extended Stay America Suites* tier (rather than the budget *Select Suites* tier, which charges for kits), basic cookware and dishes can typically be checked out **free of charge**. * **What is included:** Kits generally provide basic pots, a frying pan, cooking utensils, plates, bowls, cups, and flatware. Speciality or large serving dishes are rarely provided, so you may need to use regular plates or bowls for serving, or bring your own if you plan to do extensive cooking.

Q: Are smart TVs available in the rooms at Extended Stay America - Knoxville - West Hills?

A: **No**, the rooms do not feature smart TVs. The hotel provides standard **flat-screen TVs** (typically 32-inch) equipped with cable/satellite service and premium channels. They do not come with built-in streaming apps or smart features. If you want to stream content from your own subscriptions (such as Netflix or Hulu), you will generally need to bring your own streaming device (e.g., Roku, Fire Stick, Chromecast, or an HDMI cable connected to a laptop).

Q: Are speakerphones available at Extended Stay America - Knoxville - West Hills?

A: The guest rooms at **Extended Stay America Suites – Knoxville – West Hills** provide basic standard landline telephones (with voicemail and free local calls), but they **do not advertise or include dedicated business speakerphones or conference phones**. The provided in-room phones are standard corded bedside/desk units. If you specifically need hands-free or conference speakerphone functionality for business calls, you will likely need to rely on your mobile device, laptop, or bring a portable speakerphone accessory. You can also contact the hotel directly at **(865) 694-8111** to check if front-desk staff can accommodate any specific equipment requests.

Q: Are there smart room controls for lighting or temperature at Extended Stay America - Knoxville - West Hills?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills does not have smart room controls for lighting or temperature. As a budget-to-midscale extended-stay property, the rooms feature traditional manual controls: standard wall switches/lamp-mounted switches for lighting and individual, manually operated in-room PTAC (packaged terminal air conditioner) units or standard wall thermostats for climate control.

Q: Are there USB charging ports available in the guest rooms at Extended Stay America - Knoxville - West Hills?

A: Direct USB charging ports are generally **not guaranteed** or standard in the guest rooms at Extended Stay America Suites – Knoxville – West Hills. While the rooms feature standard electrical AC wall outlets (and occasionally desk or bedside lamps with integrated outlets), older or budget-focused extended-stay properties like this typically lack dedicated USB-A or USB-C ports. **Recommendation:** It is strongly advised to bring your own **standard AC wall plug adapters/charging blocks** to plug into standard electrical outlets rather than relying on USB ports during your stay.

Q: Do guest rooms at Extended Stay America - Knoxville - West Hills have a microwave?

A: Yes, guest rooms at Extended Stay America - Knoxville - West Hills have a microwave.

Q: Do guest rooms at Extended Stay America - Knoxville - West Hills have a mini fridge?

A: Rather than a compact mini fridge, guest rooms at **Extended Stay America Suites – Knoxville – West Hills** feature a **full-size refrigerator** (with a freezer) as part of each suite's fully equipped kitchen. Each in-room kitchen also includes a stovetop, microwave, and coffee maker.

Q: Do guest rooms at Extended Stay America - Knoxville - West Hills have a refrigerator with an ice maker?

A: **No.** Guest rooms at the Extended Stay America Suites - Knoxville - West Hills feature standard full-size refrigerators (with a top freezer compartment), but they **do not have built-in ice makers**. Additionally, Extended Stay America properties typically do not have communal hotel ice machines, so guests needing ice usually purchase ice cube trays for their in-room freezer or buy bags of ice at nearby stores (such as the Kroger or Target located down the road).

Q: Do guest rooms at Extended Stay America - Knoxville - West Hills have a toaster oven?

A: **No**, guest rooms at the Extended Stay America Suites – Knoxville – West Hills do not include a toaster oven. The in-room kitchens come standard with: * A full-size refrigerator * A stovetop (two burners) * A microwave * A sink and basic counter space **Note on toasters:** Standard **pop-up toasters** are usually available upon request from the front desk (along with cookware and dish sets) depending on availability, but toaster ovens are not provided.

Q: Do guest rooms at Extended Stay America - Knoxville - West Hills have a water purification system for the room?

A: **No**, guest rooms at the **Extended Stay America Suites – Knoxville – West Hills** do not include an in-room water purification or filtration system. The suites feature standard extended-stay kitchenettes equipped with a sink connected to the municipal tap water supply, a full-size refrigerator, stovetop, and microwave. If you prefer filtered drinking water, you will need to bring your own water filter (such as a pitcher filter) or purchase bottled water.

Q: Do guest rooms at Extended Stay America - Knoxville - West Hills have conventional ovens?

A: **No**, guest rooms at Extended Stay America Suites - Knoxville - West Hills do not have conventional bake ovens. Like standard Extended Stay America properties, the in-room kitchens include: * A **two-burner stovetop** (cooktop) * A **microwave** * A **full-size refrigerator/freezer** * Cookware, utensils, and dishes (available upon request at the front desk) If you need to bake or roast food, you will not have an oven in the room.

Q: Do guest rooms at Extended Stay America - Knoxville - West Hills have dish cleaning supplies in the room?

A: **Typically, no—they are not pre-stocked in the rooms.** Standard policy at **Extended Stay America Suites** (including the Knoxville - West Hills location): * **In the room upon arrival:** The kitchenettes include appliances (refrigerator, stovetop, microwave, and sink), but dish cleaning supplies—such as dishwashing liquid, sponges, and dishcloths—are generally not left on the counters or under the sink. * **Available at the front desk:** Small single-use packets of liquid dish soap and kitchen utensil kits (dishes, cookware, cutlery) are usually held at the front desk and provided upon request (subject to availability). * **Sponges/scrubbers:** Sponges or scrub pads are rarely provided, or they run out quickly. **Recommendation:** If you plan on cooking or doing dishes regularly during your stay, it is best to pack or pick up a small sponge and a travel bottle of dish soap from a local store.

Q: Do guest rooms at Extended Stay America - Knoxville - West Hills have eating utensils?

A: **Yes, but you may need to request them at the front desk.** At **Extended Stay America Suites – Knoxville – West Hills**, dining and cooking supplies (such as silverware/flatware, plates, bowls, cups, and cookware) are provided for guests free of charge. However, per Extended Stay America’s standard operating procedures, dishes and utensils are often kept sanitized at the front desk rather than stocked inside the room cabinets prior to arrival. If you do not see eating utensils already in your kitchen drawers upon check-in, simply stop by or call the front desk to request a kit.

Q: Do guest rooms at Extended Stay America - Knoxville - West Hills have toasters?

A: **No, toasters are not kept pre-stocked in the guest rooms.** By default, the suites only include standard built-in appliances: a full-size refrigerator, a stovetop, and a microwave. However, under Extended Stay America's brand policy, **toasters are available upon request at the front desk** (subject to availability). You can simply ask the staff for one when you check in.

Q: Do rooms at Extended Stay America - Knoxville - West Hills have a refrigerator?

A: **Yes**, all suites at Extended Stay America Suites - Knoxville - West Hills include a **full-size refrigerator** as part of their in-room kitchen (which also comes with a stovetop and microwave).

Q: Do the guest rooms at Extended Stay America - Knoxville - West Hills have phones with voicemail?

A: **Yes**, guest rooms at the **Extended Stay America Suites – Knoxville – West Hills** include in-room phones equipped with personalized voicemail capabilities. Guests can retrieve voicemail directly from their room or remotely, and the front desk can provide your specific extension and outline any applicable fees for phone usage during check-in.

Q: Do the guest rooms at Extended Stay America - Knoxville - West Hills have wifi?

A: Yes, the guest rooms at Extended Stay America - Knoxville - West Hills have free WiFi.

Q: Do the rooms include microwaves at Extended Stay America - Knoxville - West Hills?

A: Yes, the rooms at Extended Stay America Suites - Knoxville - West Hills include microwaves.

Q: Does Extended Stay America - Knoxville - West Hills have ceiling fans?

A: **No**, guest rooms at the **Extended Stay America Suites – Knoxville – West Hills** do not have ceiling fans. Climate control in the rooms is provided by standard individual in-wall/packaged terminal air conditioning (PTAC) units.

Q: Does Extended Stay America - Knoxville - West Hills offer a mini-bar for a fee?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not offer an in-room mini-bar (for a fee or otherwise). Instead, being an extended-stay property, the rooms feature **fully equipped kitchens** with full-sized refrigerators/freezers, stovetops, microwaves, and coffee makers, intended for guests to stock and prepare their own food and beverages.

Q: Does Extended Stay America - Knoxville - West Hills offer a wet bar in the room?

A: **Extended Stay America Suites – Knoxville – West Hills** does not market a dedicated "wet bar" in its rooms; instead, every suite comes with a **fully equipped kitchen**. This setup provides the functionality of a wet bar and more, including: * A kitchen sink * A full-size refrigerator and freezer * A stovetop * A microwave * Counter space * Cookware, dinnerware, and utensils (available upon request/provided)

Q: Does Extended Stay America - Knoxville - West Hills offer bottled water in the room as a complimentary service?

A: **No**, Extended Stay America – Knoxville – West Hills does not offer complimentary bottled water in the guest rooms. Like most economy, extended-stay properties, the rooms are set up as self-catering suites featuring fully equipped kitchens (with a refrigerator, stovetop, and microwave). Guests typically bring their own groceries and beverages or purchase bottled water from on-site vending machines and nearby stores.

Q: Does Extended Stay America - Knoxville - West Hills offer outdoor space in the rooms?

A: **No**, the individual rooms at **Extended Stay America Suites - Knoxville - West Hills** do not offer private outdoor spaces such as balconies or private patios. The property does, however, offer shared outdoor amenities for guests on the grounds, including a communal picnic/BBQ area.

Q: Does Extended Stay America - Knoxville - West Hills provide instant hot water?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does **not** feature dedicated instant hot water systems (such as tankless on-demand water heaters or instant boiling water dispensers). Like most standard budget extended-stay hotels: * **Plumbing:** Guest bathrooms and kitchen sinks run on standard commercial building boiler/tank systems, which usually take a short moment to reach full temperature after running the tap. * **Kitchenette Appliances:** Rooms include a full-size refrigerator, microwave, and stovetop. You can heat water using the microwave or by boiling water in cookware on the stovetop. * **Lobby:** The grab-and-go breakfast area typically provides brewed hot coffee/hot water during morning hours, but there is no 24/7 dedicated instant hot-water tap in the rooms. If you require immediate boiling water in your room for tea, coffee, or food prep, it is recommended to bring an electric travel kettle.

Q: Does Extended Stay America - Knoxville - West Hills provide laundry bags or hampers in the rooms?

A: **No**, Extended Stay America – Knoxville – West Hills does not provide laundry bags, baskets, or hampers inside the guest rooms. Standard amenities across Extended Stay America Suites properties include: * **Self-service laundry:** The hotel offers an on-site, 24/7 coin- or card-operated guest laundry room. * **What you need to bring:** Because it operates as an extended-stay, budget-friendly suite model rather than a full-service hotel offering dry-cleaning pickup, guests are expected to provide their own laundry hampers/bags and detergent (though single-load detergent is typically available for purchase in vending machines on-site). If you plan to do laundry during your stay, bringing a collapsible laundry bag or pop-up hamper is recommended. You can also ask the front desk upon arrival if they have plastic bags available, though dedicated laundry hampers are not a standard in-room amenity.

Q: Does Extended Stay America - Knoxville - West Hills provide slippers for guests?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not provide slippers for guests. As a budget-to-midscale extended-stay hotel, it provides essential amenities such as basic toiletries (soap/shampoo), towels, and kitchen necessities, but luxury items like in-room bathrobes and slippers are not offered. If you prefer to wear slippers during your stay, you will need to pack your own.

Q: Does Extended Stay America - Knoxville - West Hills provide weight scales?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not provide weight scales (neither in-room bathroom scales nor luggage scales) as a standard amenity. As a budget-to-midscale extended-stay property, their standard room amenities are focused on basics like fully equipped kitchenettes, flat-screen TVs, irons/ironing boards, and complimentary Wi-Fi. * **If you need a luggage scale:** You can ask the front desk upon arrival, as front desks occasionally keep a luggage scale on hand for travelers, but this is not guaranteed or advertised. * **If you need a body/fitness scale:** You would need to bring your own portable travel scale, as the property does not stock bathroom scales in guest rooms.

Q: How many telephones are found in the rooms at Extended Stay America - Knoxville - West Hills?

A: Each room at the Extended Stay America Suites Knoxville - West Hills is equipped with **1** telephone (placed at the desk/workspace area, featuring voicemail and direct-dial capability).

Q: Is a down/featherbed available at Extended Stay America - Knoxville - West Hills?

A: **No**, a down or featherbed is not available at **Extended Stay America Suites – Knoxville – West Hills**. As a budget-oriented, extended-stay hotel chain, Extended Stay America uses standard synthetic/hypoallergenic bedding (polyester-fill comforters and fiberfill pillows) and standard innerspring mattresses across its properties. Luxury bedding amenities such as featherbeds, down mattress toppers, or down comforters are not provided or kept on hand. If you require down bedding or a pillow topper during your stay, you would need to bring your own.

Q: Is a stove available in rooms at Extended Stay America - Knoxville - West Hills?

A: **Yes.** Rooms at the Extended Stay America Suites – Knoxville – West Hills include a kitchen equipped with a **stovetop/cooktop**, along with a microwave and a full-sized refrigerator. *(Note: Cookware, dishes, and utensils can be requested from the front desk during check-in if they are not already placed in the room.)*

Q: Is a washer/dryer available in guest rooms at Extended Stay America - Knoxville - West Hills?

A: **No**, there are no washers or dryers inside the individual guest rooms at Extended Stay America Suites – Knoxville – West Hills. Instead, the hotel provides a shared, coin-/card-operated **on-site guest laundry facility** available for all guests to use.

Q: Is an in-room printer available at Extended Stay America - Knoxville - West Hills?

A: **No**, in-room printers are not available at **Extended Stay America Suites – Knoxville – West Hills**. Guest rooms come equipped with a work desk and free Wi-Fi, but do not include dedicated printers. If you need documents printed or copied, the front desk provides **copy and fax services** (fees may apply).

Q: Is dishware available in rooms at Extended Stay America - Knoxville - West Hills?

A: **Yes, dishware is available.** Every room at Extended Stay America Suites – Knoxville – West Hills features a fully equipped kitchen. Per standard Extended Stay America Suites policy: * **Dishware, cooking utensils, and cookware** (such as plates, bowls, cups, silverware, and pots/pans) are provided at no extra cost. * While some rooms may already have items stocked, dishware and cookware sets are frequently kept at the **front desk** and can be requested upon check-in or anytime during your stay.

Q: Is in-room fax available at Extended Stay America - Knoxville - West Hills?

A: **No, in-room fax machines are not available** in the guest suites at Extended Stay America Suites – Knoxville – West Hills. However, **copy and fax services are available through the front desk / business center** on-site (fees may apply).

Q: Is there a fireplace in the rooms at Extended Stay America - Knoxville - West Hills?

A: **No**, there are no fireplaces in the guest rooms at Extended Stay America Suites – Knoxville – West Hills. The suites at this budget extended-stay property feature standard amenities such as fully equipped kitchens (stovetop, microwave, full-size refrigerator), workspaces, flat-screen TVs, and air conditioning, but they do not include in-room fireplaces.

Q: Is there a laundry basket or clothes hamper at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America – Knoxville – West Hills does not provide laundry baskets or clothes hampers in guest rooms as a standard amenity. While the hotel features a 24-hour on-site guest laundry facility (with coin/card-operated washers and dryers) and provides an iron and ironing board, guests generally need to supply their own pop-up hampers, laundry bags, or baskets for carrying and storing clothes. Occasionally, guests can request a plastic laundry bag from the front desk, but bringing a portable laundry bag or pop-up hamper is recommended for longer stays.

Q: Is there a minibar in the room at Extended Stay America - Knoxville - West Hills?

A: **No, there is no minibar** (a pre-stocked, paid selection of beverages and snacks) in the rooms at Extended Stay America Suites - Knoxville - West Hills. Instead, being an extended-stay property, every suite includes a **fully equipped kitchen** featuring a full-size refrigerator/freezer, stovetop, and microwave, allowing you to store and prepare your own food and drinks. Vending machines are also available on-site for quick snacks and drinks.

Q: Is there a whirlpool or hottub available in the guest rooms at Extended Stay America - Knoxville - West Hills?

A: **No**, there are no whirlpools or hot tubs available in the guest rooms at Extended Stay America Suites – Knoxville – West Hills. The accommodations are standard extended-stay studio and one-bedroom suites equipped with standard private bathrooms (shower or standard shower/tub combination), along with fully equipped kitchens. The property also does not feature a public hot tub or spa facility on site.

Q: Is there high-speed internet in the rooms at Extended Stay America - Knoxville - West Hills?

A: **Yes, internet access is available in the rooms, but there are two tiers:** * **Standard Wi-Fi:** Provided **free of charge** in every room and throughout the hotel, suitable for general web browsing, email, and social media. * **Enhanced/Upgraded High-Speed Wi-Fi:** Available in the rooms for an **additional fee**. Extended Stay America offers an upgrade option that delivers faster bandwidth for heavy streaming, large downloads, video conferencing, or remote work. You can upgrade directly via the login portal once connected to the hotel network.

Q: Are the bathrooms wheelchair accessible at Extended Stay America - Knoxville - West Hills?

A: Yes, **Extended Stay America Suites - Knoxville - West Hills** offers wheelchair-accessible bathrooms, specifically within their designated ADA-accessible guest rooms. Features in these accessible bathrooms typically include: * Grab bars around the toilet and shower/tub area * Accessible-height toilets * Roll-in shower or accessible tub options * Lowered or easily accessible fixtures and controls * Wider door clearance and wheelchair maneuvering space Standard rooms do not feature these modifications, so you will need to specifically reserve an **accessible room type**. If you have specific needs (such as requiring a roll-in shower versus a tub with grab bars), it is best to contact the hotel directly or Extended Stay America guest relations at **1-800-804-3724** to confirm availability for your dates.

Q: Are there accessible tubs or bathing options at Extended Stay America - Knoxville - West Hills?

A: **Yes**, Extended Stay America Suites – Knoxville – West Hills offers accessible bathing options. The property features ADA-accessible guest rooms equipped with accessible bathrooms, which include: * **Mobility Accessible Tubs:** Guest room inventory includes accessible suites specified as **"Mobility accessible with tub"** (such as the Accessible Deluxe Queen Suite) fitted with grab bars, accessible fixtures/controls, and accessible toilet clearances. * **Roll-In or Tub Showers:** Extended Stay America properties designate their accessible inventory with either accessible tubs or roll-in shower configurations depending on the specific room type. ### Tips for Booking: Because inventory can vary between a **tub with grab bars** versus a **roll-in shower**, it is strongly recommended to: 1. Specifically select the **"Mobility accessible with tub"** room type during online booking. 2. Contact the property directly or call Extended Stay America reservations at **1-800-804-3724** prior to arrival to confirm that an accessible tub room is reserved and assigned for your dates.

Q: Are there ADA-accessible rooms available at Extended Stay America - Knoxville - West Hills?

A: **Yes, ADA-accessible rooms are available** at Extended Stay America Suites – Knoxville – West Hills. Accessibility features at this property typically include: * **Accessible Guest Rooms:** Wheelchair-accessible layouts with widened doorways and accessible route paths. * **Bathroom Features:** Options with roll-in showers or accessible tubs, grab bars, lowered controls, and raised/accessible toilets. * **Bed Height Adjustments:** Mobility-accessible accommodations allow guests to request bed frame removal to lower the bed height (it is recommended to request this at least 48 hours in advance). * **Property Accessibility:** Accessible parking spaces with access aisles, ramp/curb cuts, accessible public entrance, and accessible registration counters. Because accessible room types (such as roll-in shower vs. accessible tub) are limited, it is best to filter specifically for accessible suites during booking or call the hotel directly to ensure the room assigned meets your specific accessibility requirements.

Q: Are there family rooms with multiple sleeping areas at Extended Stay America - Knoxville - West Hills?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does **not** have multi-room suites or family rooms with separate, partitioned sleeping areas. The property only features open-concept **studio-style rooms**: * **Studio Suite:** 1 Queen Bed (sleeps up to 2) * **Deluxe Studio Suite:** 1 Queen Bed plus a pull-out sofa bed (sleeps up to 4) While the Deluxe Studio can accommodate small families with two sleeping surfaces (the bed and sofa bed), both are located in the **same open room** alongside the kitchenette, with no dividing walls or separate bedrooms.

Q: Are there full-length mirrors in the rooms at Extended Stay America - Knoxville - West Hills?

A: **No, the rooms at Extended Stay America Suites – Knoxville – West Hills generally do not include a dedicated full-length mirror.** Standard rooms at this property feature only: * The standard bathroom vanity mirror over the sink. * In some rooms, a small decorative or half-body wall mirror in the living/bedroom area. *(Note: While Extended Stay America includes full-length mirrors as part of their newest renovated room design package, this specific older Knoxville location has not received that full design rollout across its guest studios.)* If having a full-length mirror is essential for your stay, you may want to contact the front desk directly at **(865) 694-0044** to confirm if any specific suite has one mounted.

Q: Are there grab bars installed in the bathrooms at Extended Stay America - Knoxville - West Hills?

A: **Yes, but only in designated accessible rooms.** At **Extended Stay America Suites – Knoxville – West Hills**, grab bars (around the toilet and in the tub/shower) are installed specifically in their **ADA-compliant / mobility-accessible guest room bathrooms**. Standard guest rooms do not come equipped with grab bars. If you require a bathroom with grab bars, make sure to specifically select an **accessible room** when booking, or contact the property directly at **(865) 694-0104** (or Extended Stay America guest reservations at 1-800-804-3724) to confirm that an accessible room is assigned to your reservation.

Q: Are there kitchenettes or small kitchen areas in the rooms at Extended Stay America - Knoxville - West Hills?

A: **Yes.** Every room/suite at **Extended Stay America Suites - Knoxville - West Hills** includes a fully equipped kitchen/kitchenette. These in-room kitchen setups include: * A full-size refrigerator * A two-burner stovetop * A microwave * A sink and counter prep space *(Note: Cookware, dishes, and utensils are available for guest use—at Extended Stay America properties, these are typically provided or can be requested directly from the front desk upon check-in).*

Q: Are there loft-style rooms with multiple levels at Extended Stay America - Knoxville - West Hills?

A: **No**, there are no loft-style or multi-level rooms at Extended Stay America Suites – Knoxville – West Hills. The property features standard single-level studio units (such as Studio Suites, Deluxe Studios, and 1-Bedroom Suites), each laid out on a single floor with a bedroom area, bathroom, and kitchen space.

Q: Are there luggage racks or storage benches in the rooms at Extended Stay America - Knoxville - West Hills?

A: **No**, there are generally **no luggage racks or storage benches** provided in the guest rooms at Extended Stay America Suites – Knoxville – West Hills. Standard room furnishings at this property focus on essentials for longer stays, including: * A bed and nightstand * An open closet/hanging rod space * A work desk/table with chairs * A dresser/chest of drawers * A kitchenette area (full-size fridge, microwave, stovetop) Because rooms lack dedicated luggage racks or bench units, guests typically place suitcases on the closet floor, on top of the low dresser, or directly on the carpet. You can ask the front desk upon check-in if any folding luggage stands are available upon request, but they are not a guaranteed in-room amenity.

Q: Are there rooms designed specifically for groups or families at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills** does not offer multi-bedroom suites, adjoining suites, or two-bed (double queen) rooms. Instead, the property features extended-stay studio layouts, with one room type specifically configured to accommodate small families or small groups: * **Deluxe Studio / Suite (1 Queen Bed + Sofa Sleeper):** Designed to accommodate up to **4 guests**, this layout includes a queen-sized bed along with a pull-out double sofa bed. It also includes a fully equipped kitchen (refrigerator, stovetop, microwave) and dining/living space, making it the most suitable option on-site for small families. For larger families or traveling groups requiring more than 4 guests per unit or separate sleeping areas, the hotel accommodates group bookings across multiple rooms.

Q: Are there rooms with bunk beds or extra sleeping spaces at Extended Stay America - Knoxville - West Hills?

A: **No, there are no rooms with bunk beds** at Extended Stay America Suites – Knoxville – West Hills. Regarding **extra sleeping spaces**: * **Sofa Beds:** The hotel offers a **Deluxe Suite (1 Queen Bed with Sofa Sleeper)**, which provides an additional pull-out sleeping surface. * **Rollaway Beds / Cribs:** The property **does not provide rollaway/extra beds or cribs**. If you need accommodations for more than two people at this location, your primary option is booking a deluxe room that includes a pull-out sofa sleeper.

Q: Are there rooms with corner windows or wraparound views at Extended Stay America - Knoxville - West Hills?

A: **No.** The Extended Stay America Suites – Knoxville – West Hills does not feature rooms with corner windows or wraparound views. This property is a standard, budget-tier extended-stay motel/hotel built with uniform studio units. Each room (standard studio or deluxe studio) has a standard, single exterior wall window overlooking the parking lot or surrounding suburban area. Even rooms located at the structural ends or corners of the building only have standard single-facing punch windows rather than multi-sided or wraparound architectural glass.

Q: Are there rooms with wider doorways for accessibility at Extended Stay America - Knoxville - West Hills?

A: **Yes**, Extended Stay America Suites - Knoxville - West Hills offers ADA-compliant accessible rooms designed with wider doorways to accommodate wheelchairs and mobility devices. Specific accessibility details for these rooms include: * **Doorway Clearance:** Under ADA standards, accessible rooms feature clear door opening widths of at least 32 inches to allow wheelchair passage. * **Accessible Room Types:** The property features mobility-accessible suites (such as the mobility-accessible Queen Studios) with features like wide interior pathways, accessible bathroom layouts (with grab bars and accessible tubs/showers), and lowered/accessible controls. * **Bed Height Adjustments:** Guests with mobility impairments can request bed-frame removal (preferably with at least 48 hours’ notice prior to check-in) to lower the mattress height for easier transfers. **Tip:** Because accessible rooms are limited, be sure to select an accessible room type when reserving online or contact the hotel directly at **(865) 584-6330** (or the brand reservation line at 1-800-804-3724) to confirm specific doorway dimensions or bathroom configurations that best meet your needs.

Q: Are there separate dressing areas in the room at Extended Stay America - Knoxville - West Hills?

A: **No**, the rooms at Extended Stay America Suites – Knoxville – West Hills do not have separate dressing areas. The accommodations are standard, open-concept studio suites (around 300 sq. ft.). Each room consists of a main living/sleeping space, a fully equipped kitchenette, and an enclosed private bathroom (featuring a shower/tub combination, toilet, and sink/vanity). There is an open hanging rod/closet niche and an iron with an ironing board, but there is no dedicated, partitioned dressing room.

Q: Are there step-free showers available at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America Suites – Knoxville – West Hills** (1700 Winston Rd), step-free access depends on the specific accessible room type booked: * **Standard and majority rooms:** Standard guest rooms feature traditional **shower/tub combinations**, which require stepping over a bathtub wall. * **Accessible rooms:** While some mobility-accessible suites at this location are equipped with **accessible bathtubs with grab bars**, the property does maintain select accessible inventory featuring a **roll-in (step-free) shower**. Because roll-in shower units are limited in quantity, it is strongly advised to specify a **"Mobility Accessible Suite with Roll-in Shower"** when making your reservation and contact the hotel directly at **(865) 694-4178** to confirm that an accessible room with a roll-in/step-free shower is assigned to your stay.

Q: Are there studio-style open rooms or traditional layouts at Extended Stay America - Knoxville - West Hills?

A: The rooms at the **Extended Stay America Suites – Knoxville – West Hills** feature **studio-style open layouts**. Key details about their room configurations include: * **Open Floor Plan:** Accommodations are designated as **Studio Suites** or **Deluxe Studios**. Rather than having walled-off, multi-room traditional suite layouts, the sleeping, living, and dining spaces share a single open room. * **In-Room Amenities:** Each studio includes a fully equipped kitchen (full-size refrigerator, stovetop, microwave, and sink) integrated directly into the living space, alongside a dedicated work desk and an en-suite bathroom. * **Variations:** Typical configurations include standard single Queen studios, as well as Deluxe Studios that add extra open floor space and a sleeper sofa.

Q: Are there suites with separate bedrooms and living rooms at Extended Stay America - Knoxville - West Hills?

A: **Yes.** While the majority of rooms at the Extended Stay America Suites – Knoxville – West Hills are open-concept studio suites, the property does offer a **1-Bedroom Suite** layout. In this category (typically configured as a **1 Bedroom Suite – 1 King Bed, Sofa Sleeper**), the bedroom is separated by a privacy door from the separate living area, which includes a sofa bed and a fully equipped kitchen. *Note: Availability for this specific room type can be limited compared to the standard studios, so you will want to verify and select the "1 Bedroom Suite" option specifically when booking.*

Q: Do the rooms have balconies or private terraces at Extended Stay America - Knoxville - West Hills?

A: **No**, the rooms at Extended Stay America Suites – Knoxville – West Hills do not have balconies or private terraces. The property consists of standard interior-corridor studio suites featuring standard windows, fully equipped kitchens, and work areas. For outdoor space, the hotel only offers shared outdoor amenities, such as a picnic and barbecue area on the grounds.

Q: Do the rooms have entryways or foyers at Extended Stay America - Knoxville - West Hills?

A: **No**, the rooms at Extended Stay America Suites – Knoxville – West Hills do not have dedicated entryways or foyers. Like most properties in the standard Extended Stay America chain, the rooms follow a compact, open-plan studio layout. When you open the entry door, it opens directly into the main living/sleeping area or immediately against the open kitchenette and the door to the bathroom, with no separate foyer vestibule or transitional hallway.

Q: Do the rooms have floor-to-ceiling windows at Extended Stay America - Knoxville - West Hills?

A: **No**, the rooms at Extended Stay America Suites – Knoxville – West Hills do not have floor-to-ceiling windows. The property is a standard, budget extended-stay hotel featuring conventional, punched-opening windows (typically positioned above the PTAC heating/air conditioning unit or desk area) rather than full-length architectural glass.

Q: Do the rooms have oceanfront or direct-view balconies at Extended Stay America - Knoxville - West Hills?

A: **No.** The Extended Stay America Suites – Knoxville – West Hills does not have oceanfront or direct-view balconies. * **Geography:** Knoxville is located in eastern Tennessee—a landlocked, mountainous/inland region hundreds of miles away from any ocean coastline. * **Room Amenities:** Standard rooms at this property are studio suites with enclosed windows looking out over the local suburban area/parking lot; they do not feature private balconies.

Q: Do the rooms have partition walls or sliding doors between spaces at Extended Stay America - Knoxville - West Hills?

A: **No.** The standard accommodations at **Extended Stay America Suites – Knoxville – West Hills** do not have partition walls or sliding room dividers between the living and sleeping spaces. * **Room Layout:** The vast majority of units are open-concept **studios** (Studio Suites and Deluxe Studio Suites). In these units, the bed, seating/desk area, and kitchenette are all located within a single shared space (with only an enclosed private bathroom). There are no pocket doors, barn doors, or partition walls separating the bed from the rest of the room. * **1-Bedroom Suites:** While the hotel carries a limited inventory of "1-Bedroom Suites" where the bedroom is physically walled off from a separate living area, these use conventional hinged interior doors rather than sliding partitions or temporary dividers. If you need divided living and sleeping areas, you will need to specifically check for and book a separate **1-Bedroom Suite** layout rather than their standard or deluxe studio rooms.

Q: Do the rooms have separate living areas at Extended Stay America - Knoxville - West Hills?

A: **No**, the rooms do not have completely separate living areas (there are no separate one-bedroom or multi-room suites with dividing walls or doors). Accommodations at **Extended Stay America Suites – Knoxville – West Hills** are designed as **open-concept studio layouts**. * **Standard Studios:** Consist of a single open room that combines the bed, a work desk/dining table, and an in-room kitchenette. * **Deluxe Studios:** Offer more floor space and feature a small seating area with a sofa/sofa-sleeper, but this is part of the same open room rather than a walled-off living room.

Q: What is the maximum luggage storage capacity in standard rooms at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites - Knoxville - West Hills** (like hotels in general) does **not define or enforce a numerical "maximum luggage storage capacity"** for its standard rooms. * **In-room capacity:** You are free to bring as much luggage into the room as will reasonably and safely fit within the suite layout (which typically includes closet/hanging space, dressers, and floor area). * **Front desk storage:** If you are asking about leaving bags at the front desk before check-in or after check-out, availability depends on limited front-desk space. If you are planning to travel with an unusually large volume of cargo, freight, or oversized bags, it is recommended to contact the property directly at **(865) 694-8844** to confirm they can accommodate your needs.

Q: Are there outdoor fire pits or social gathering areas at Extended Stay America - Knoxville - West Hills?

A: **No, there are no outdoor fire pits** at the Extended Stay America Suites - Knoxville - West Hills. Regarding outdoor social or gathering areas, the property is a budget extended-stay hotel with minimal shared outdoor amenities: * It features a basic **picnic/outdoor seating area** (tables and chairs) and barbecue grilling space. * It does not offer dedicated social lounges, courtyard gathering hubs, or fire features (such amenities are more common at nearby midscale brands like Home2 Suites or Residence Inn).

Q: Does Extended Stay America - Knoxville - West Hills have an ATM on site?

A: **No, Extended Stay America Suites – Knoxville – West Hills does not have an ATM on site.** The property's on-site amenities are limited to self-service laundry facilities, vending machines, and standard extended-stay features. However, because the hotel is located right next to the West Town Mall commercial area on Winston Road, several bank branches, convenience stores, and retail plazas with ATMs are within a 5- to 10-minute walk or a very short drive.

Q: Does Extended Stay America - Knoxville - West Hills offer coworking or lounge spaces for guests?

A: **No**, Extended Stay America Suites - Knoxville - West Hills does not feature dedicated coworking spaces, shared business lounges, or meeting facilities. As a budget-oriented extended-stay property, its public areas are very limited (primarily consisting of a small front desk/lobby with grab-and-go breakfast and guest laundry facilities). For working on-site, guests typically use the **work desk/dining table and free Wi-Fi provided inside the private suites**. If you need a collaborative coworking environment, dedicated meeting rooms, or expansive lounge spaces, you will likely need to look at local third-party coworking spots or higher-tier business hotels in the West Knoxville area.

Q: Does Extended Stay America - Knoxville - West Hills offer dry cleaning or laundry service?

A: **Extended Stay America Suites – Knoxville – West Hills** does **not** provide full-service dry cleaning or valet laundry services. However, it does offer **self-service, on-site guest laundry facilities** (washers and dryers).

Q: Does Extended Stay America - Knoxville - West Hills offer yoga classes or wellness activities?

A: **No**, Extended Stay America Suites – Knoxville – West Hills does not offer yoga classes, wellness activities, or a dedicated wellness/fitness center. As a budget, extended-stay property, its amenities are focused on practical extended-stay essentials—such as in-room fully equipped kitchens, free Wi-Fi, on-site guest laundry facilities, and a grab-and-go breakfast. If you are looking for yoga or wellness options during a stay there, you will need to practice independently in your room or visit nearby fitness studios and gyms in the West Hills/Knoxville area.

Q: Does Extended Stay America - Knoxville - West Hills support mobile key or digital check-in?

A: **No**, the Extended Stay America Suites – Knoxville – West Hills does **not** support mobile keys or fully contactless digital check-in. * **Check-In Requirements:** Like the vast majority of Extended Stay America properties, guests must visit the front desk in person to complete check-in, present a valid government-issued photo ID and credit card for incidentals, and receive a physical key card. * **App Capabilities:** The Extended Stay America mobile app is limited to booking, managing reservations, and accessing rewards account details; it does not feature digital room key functionality. *Note:* If you anticipate arriving late, contact the front desk at (865) 694-4178 in advance so the staff knows your estimated arrival time and can make arrangements for after-hours access if the lobby is locked.

Q: Is there a meditation or relaxation room at Extended Stay America - Knoxville - West Hills?

A: **No**, there is no meditation or relaxation room at Extended Stay America Suites - Knoxville - West Hills. This property is a budget-friendly, extended-stay hotel that focuses on essential amenities—primarily studio suites with fully equipped kitchens, free Wi-Fi, on-site guest laundry, and grab-and-go breakfast. It does not feature dedicated wellness spaces such as meditation rooms, quiet rooms, or spas.

Q: Is there a rooftop bar or rooftop lounge at Extended Stay America - Knoxville - West Hills?

A: **No**, there is no rooftop bar or rooftop lounge at Extended Stay America Suites - Knoxville - West Hills. This property is a budget-friendly, extended-stay hotel focused on self-catering accommodations (featuring in-room kitchens, on-site laundry, and basic grab-and-go breakfast) and does not have an on-site bar, restaurant, or rooftop venue. If you are looking for rooftop bars in Knoxville, you will find them primarily in Downtown Knoxville (such as the Radius Rooftop Lounge at the Embassy Suites or the Preservation Pub rooftop).

Q: Is there a shuttle service offered by Extended Stay America - Knoxville - West Hills?

A: **No**, the Extended Stay America Suites - Knoxville - West Hills does not offer a shuttle service. Guests needing transportation to or from McGhee Tyson Airport (TYS) or local attractions typically use rideshare services (such as Uber or Lyft), local taxi services, or rental cars. The hotel does offer free on-site guest parking if you are driving.

Q: Is Wi-Fi free at Extended Stay America - Knoxville - West Hills?

A: Yes, Free Wifi is available at Extended Stay America Suites – Knoxville - West Hills.

Q: Are cats allowed at Extended Stay America - Knoxville - West Hills?

A: Yes, pets are allowed at Extended Stay America Suites - Knoxville - West Hills.

Q: Are dogs allowed at Extended Stay America - Knoxville - West Hills?

A: Yes, pets are allowed at Extended Stay America Suites – Knoxville - West Hills.

Q: Are pets allowed in all rooms at Extended Stay America - Knoxville - West Hills?

A: **No, pets are not allowed in all rooms.** Like most Extended Stay America locations, this property designates **specific pet-friendly rooms** rather than allowing pets in every room across the hotel. Because availability is limited, you must request a pet-friendly room in advance. Key details of the pet policy for this location include: * **Pet Limit & Restrictions:** A maximum of 2 pets per room (dogs and cats only). Pets must be no longer than 36 inches and no taller than 36 inches (larger pets or more than 2 pets require property manager approval). * **Fees:** A non-refundable pet fee applies (typically around $25 per pet, per night for the first 6 nights, and reduced thereafter). * **Service Animals:** Valid service animals are legally exempt from pet fees and room restrictions.

Q: Are pets allowed in public areas at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America Suites - Knoxville - West Hills** (and across the Extended Stay America brand), pets are **not allowed to roam freely or linger in common indoor public areas** (such as breakfast/dining areas, fitness centers, or laundry rooms): * **In Hallways and Transit Areas:** Pets must be kept on a leash or inside a carrier at all times when moving between your room and the exits. * **Food/Dining Areas:** Pets are prohibited in indoor food and beverage areas due to local health codes (ADA-defined service animals are the exception). * **Outdoor Public Areas:** Pets are permitted on designated outdoor pet relief and walking areas around the property, provided they remain leashed and owners clean up after them. ### Key Details for Bringing a Pet: * **Limits & Sizes:** Up to 2 pets per suite; pets must be no taller than 36 inches and no longer than 36 inches (larger pets or additional animals require property manager approval). * **Fees:** Pet fees typically run up to $25 (+ tax) per pet, per night for the first 6 nights, and up to $15 per pet, per night thereafter.

Q: Are service animals allowed at Extended Stay America - Knoxville - West Hills?

A: **Yes, service animals are allowed** at Extended Stay America Suites - Knoxville - West Hills. Under the Americans with Disabilities Act (ADA) and Extended Stay America's policy: * **No extra fees:** While the hotel charges a daily pet fee for regular pets, **service animals are exempt** from all pet cleaning and stay fees. * **Access:** Fully trained service animals performing specific tasks for an individual with a disability are permitted across all areas where guests are allowed. *(Note: Emotional support animals [ESAs] are not classified as service animals under federal ADA regulations and are typically subject to the hotel's standard pet policies, limits, and fees).*

Q: Are taxes included in the room rate at Extended Stay America - Knoxville - West Hills?

A: **No, taxes are not included in the standard base room rate** at Extended Stay America – Knoxville – West Hills. As is standard across Extended Stay America properties and US hotels, initial advertised nightly and weekly rates exclude state and local lodging taxes: * **When taxes are shown:** The required taxes (Tennessee state sales tax plus Knox County/Knoxville local hotel occupancy taxes) are calculated and added to your subtotal at the checkout or booking step. * **Long-term stay tax exemption:** Under Tennessee tax regulations, guests staying for **30 or more consecutive days** may qualify for an exemption or refund on local hotel occupancy taxes. Contact the front desk directly if you are booking a stay longer than 30 days.

Q: Are there additional fees I should know about at Extended Stay America - Knoxville - West Hills?

A: At the **Extended Stay America Suites – Knoxville – West Hills**, several additional fees, deposits, and optional charges apply depending on your stay details: ### 1. Mandatory Holds & Deposits * **Incidental Deposit / Hold:** You will be required to provide a valid credit card at check-in for an incidental hold of up to **$250**. This hold is released after check-out, pending room inspection (financial institutions typically take 5–14 business days to release the funds). * *Note:* This property does not accept cash for check-in deposits. ### 2. Pet Fees * **Nightly Charge:** If bringing pets (dogs and cats only, maximum 2 per room), there is a fee of **$25 (+ tax) per pet, per day** for the first 6 nights. * **Extended Stays:** After the initial 6 nights, the fee drops to **$10–$15 per pet, per day**. * Service animals are exempt from pet fees. ### 3. Housekeeping Services Because Extended Stay America is an apartment-style extended-stay brand, daily housekeeping is **not included** in standard rates: * Basic stays include a full cleaning only once every two weeks (14 days). * If you want daily or extra housekeeping during your stay, you can request it for an additional fee (typically **$5 for a Refresh Service** or **$10 per cleaning for Full Service**). * Towel and linen exchange is generally available at the front desk. ### 4. Extra Guest & Room Policies * **Extra Person Charges:** Children under 17 stay free with an adult using existing bedding. An additional adult beyond standard double-occupancy may incur an extra person fee of around **$5 per night**. * **Cribs / Rollaway Beds:** The hotel does not provide rollaway extra beds or cribs. ### 5. Other Potential Incidentals & Penalties * **Smoking Penalty:** Smoking is strictly forbidden in non-smoking rooms; violations incur a deep-cleaning charge of up to **$250**. * **Early Check-In / Late Check-Out:** Depending on room availability, arriving significantly early or checking out late may trigger an extra charge. * **On-Site Laundry:** The guest self-service laundry facilities are coin- or card-operated and incur standard per-load washing and drying fees.

Q: Are there adult-only areas at Extended Stay America - Knoxville - West Hills?

A: **No**, there are no adult-only areas at Extended Stay America Suites – Knoxville – West Hills. It is a family- and pet-friendly, budget extended-stay hotel. Its shared facilities—such as the lobby, guest laundry facilities, and outdoor picnic/grill area—are open to guests of all ages, and children of any age are permitted throughout the property.

Q: Are there any size restrictions for pets at Extended Stay America - Knoxville - West Hills?

A: Yes, the **Extended Stay America Suites - Knoxville - West Hills** follows standard Extended Stay America pet size and dimension restrictions: * **Dimensions:** Pets cannot be longer than **36 inches** or taller than **36 inches**. * **Weight limit:** Up to **50 lbs** per pet is standard. * **Quantity:** A maximum of **2 pets** per room is allowed. *Note: Pets exceeding these size limits (or requests for more than two pets) require prior approval from the property manager. Daily non-refundable pet fees also apply.*

Q: Are there non-refundable rates at Extended Stay America - Knoxville - West Hills?

A: **Yes, non-refundable rates are available** at Extended Stay America Suites – Knoxville – West Hills, depending on the rate tier and where you book: * **Advance Purchase Rates (Direct Booking):** When booking directly through Extended Stay America, they frequently offer discounted **Advance Purchase (AP)** rates. Under their policy, these require full prepayment at booking and are strictly non-refundable (cancellations made more than 24 hours after booking forfeit the full amount paid). * **Third-Party Travel Sites (Expedia, Booking.com, Hotels.com, etc.):** Online travel agencies typically list both **non-refundable options** (which offer a lower nightly rate in exchange for no cancellation refund) and **fully refundable / flexible options** for this property. When booking, check the specific cancellation terms listed alongside each room rate to select either a non-refundable discounted option or a flexible rate that permits cancellation.

Q: Are there refundable room rates available at Extended Stay America - Knoxville - West Hills?

A: **Yes**, fully refundable room rates are available at **Extended Stay America Suites – Knoxville – West Hills**. When booking, you will typically encounter two primary pricing tiers: * **Flexible / Standard Rates (Refundable):** Allow free cancellation or changes, usually up to 24–48 hours (or by 6:00 PM local time on the arrival date, depending on the platform/season) without penalty. * **Advance Purchase Rates (Non-refundable):** Offered at a discount but require full prepayment upfront and are generally non-refundable if cancelled outside of a 24-hour initial booking grace period. Always review the cancellation policy attached to the specific room and rate option before finalizing your booking, as the free cancellation deadline can vary depending on dates and whether you book directly through Extended Stay America or via third-party travel sites (e.g., Expedia, Booking.com).

Q: Can I leave my pet unattended in the room at Extended Stay America - Knoxville - West Hills?

A: **Yes, but only under specific conditions.** According to Extended Stay America’s brand pet policy: 1. **Must be crated:** Pets **must be confined to a crate or kennel** the entire time they are left unattended in the room. They cannot be left loose or shut in the bathroom. 2. **Noise and disturbance:** The pet must remain quiet. If your pet barks, meows, or otherwise creates a disturbance for neighboring guests, hotel management may contact you to return immediately or require you to remove the pet. 3. **Housekeeping and maintenance:** Hotel staff cannot enter the room for scheduled housekeeping or maintenance if an unattended pet is loose. *Tip:* When checking in, you will be required to sign an **Animal Policy Acknowledgement**. It is recommended to leave your active cell phone number with the front desk so they can reach you right away if an issue arises while you are out.

Q: Can I pay with cash at check-in at Extended Stay America - Knoxville - West Hills?

A: **Generally, no—especially for standard, short-term stays.** Key details regarding Extended Stay America's payment policies include: * **Short-Term Stays (under 7 nights):** Extended Stay America requires a credit card or debit card at check-in. Listings for the **Knoxville - West Hills** location specifically state that **cash is not accepted** at check-in. * **Long-Term Stays (7+ nights):** Across the brand, some locations will allow guests staying 7 nights or longer to pay with cash. However, this is strictly at individual property discretion and still generally requires a valid credit/debit card on file for authorization, valid government-issued ID, and an upfront security deposit (often up to $250). **Recommendation:** If you need to pay in cash or will be staying for longer than a week, contact the front desk directly at **(865) 694-0808** prior to arrival to confirm if their local management allows cash payments under your specific booking circumstances.

Q: Do I have to pay the full amount upfront at Extended Stay America - Knoxville - West Hills?

A: Whether you have to pay the full amount upfront depends on **how you booked** and **the length of your stay**: * **Short Stays (Fewer than 7 nights):** * Yes, you generally must pay for the **entire stay upfront at check-in** (unless you booked a non-refundable Advance Purchase rate, which charges in full at booking). * **Longer Stays (7 nights or more):** * No, you do **not** have to pay for the entire reservation at once. You are required to pay for the **first week upfront at check-in**, and then you pay week-by-week in advance for the duration of your stay. * **Advance Purchase Rates (Book Now & Pay Later vs. Prepaid):** * If you selected a non-refundable "Advance Purchase" or "Prepaid" rate online (either on ESA's website or via a third-party travel site), you must pay the entire total at the time of booking. **Incidental Deposit:** Regardless of your stay length, you will also be required to provide a payment card (or deposit) at check-in for an incidental authorization of **up to $250**, which is released after check-out if there are no damages or additional charges.

Q: Does Extended Stay America - Knoxville - West Hills accept debit cards?

A: **Yes, Extended Stay America – Knoxville – West Hills accepts debit cards** (Visa, Mastercard, Discover, or American Express-branded debit cards). However, keep a few important policies in mind when using a debit card: * **Authorization Hold & Deposit:** The hotel may place a pre-authorization hold on your card for the total cost of the room plus an incidental security deposit (typically up to **$250**). * **Available Funds:** Unlike a credit card, a hold on a debit card directly freezes funds in your bank account, meaning that money will be unavailable for other purchases during your stay. * **Release Timing:** After check-out, any unused authorization/deposit funds are released back to your bank account, which generally takes **5 to 14 business days** depending on your bank's processing times. * **Name Match:** The name on the debit card must match the government-issued photo ID of the primary registered guest. *Note: Prepaid debit/gift cards that cannot handle pre-authorizations or incidental holds are generally not accepted at check-in.*

Q: Does Extended Stay America - Knoxville - West Hills allow same-day check-in?

A: **Yes, Extended Stay America Suites – Knoxville – West Hills allows same-day check-in**, provided there are rooms available. Key details to keep in mind for same-day arrivals: * **Standard Check-In Time:** Check-in begins at **3:00 PM** local time. * **Front Desk / Arrival Window:** Check-in typically runs until midnight. If you plan to arrive late in the evening or after normal hours, notify the hotel in advance so they do not release the room. * **Requirements:** You must provide a valid government-issued photo ID and a major credit/debit card in your name to cover the room charges and an incidental deposit (cash is generally not accepted). * **Early Check-In:** If you arrive before 3:00 PM on the same day, early check-in is subject to room readiness and typically incurs an additional fee. *Tip:* Because room availability can fluctuate quickly on the day of travel, it is best to book your room online or call the property directly at **+1 (865) 694-8178** to confirm availability before arriving.

Q: Does Extended Stay America - Knoxville - West Hills charge an additional fee for pets?

A: **Yes, Extended Stay America - Knoxville - West Hills charges an additional non-refundable fee for pets**. The property’s standard pet fee schedule is: * **$25 per pet, per day** (plus tax) for the first six nights. * **$15 per pet, per day** (plus tax) for each day thereafter. **Key Policy Details:** * **Payment:** For stays of six nights or fewer, the pet fee for the entire stay is due at check-in. For longer stays, fees are collected in weekly installments. * **Limit:** Up to two pets per suite. * **Size:** Pets must not exceed 36 inches in height or length (larger pets or additional animals require prior property manager approval). * **Service Animals:** Fully exempt from pet fees.

Q: Does Extended Stay America - Knoxville - West Hills have any restrictions on the number of pets allowed per room?

A: Yes. Under the property's pet policy: * **Pet Limit:** A **maximum of two pets** are permitted per suite. * **Special Approval:** Having more than two pets requires prior approval from the property manager. * **Size Restrictions:** Pets are generally restricted to no longer than 36 inches and no taller than 36 inches (larger animals also require manager approval). * **Fees:** Pet cleaning fees apply (typically up to $25 + tax per pet, per day for the first six nights, with reduced daily rates thereafter).

Q: Does Extended Stay America - Knoxville - West Hills offer pet amenities like beds or bowls?

A: Pet beds or bowls are not available.

Q: Does Extended Stay America - Knoxville - West Hills require a deposit when booking?

A: At **Extended Stay America – Knoxville – West Hills**, deposit requirements depend on whether you mean upfront payment during the initial booking or what is collected at check-in: * **At the time of booking:** * For standard, flexible reservations, **no upfront cash deposit is charged** at booking, but a valid credit or debit card is required to guarantee and hold the reservation. * *Exceptions:* Certain promotional rates (such as non-refundable Advance Purchase rates or Extended Plus Program bookings) do require immediate prepayment or a deposit at the time you make the reservation. * **At check-in (Incidental / Security Deposit):** * Yes, the hotel requires an initial **incidental deposit / security hold of up to $250** placed on your card at check-in. * This deposit is fully refundable/released after check-out, provided there is no room damage, policy violations (such as smoking), or unpaid incidental charges. * Depending on your bank, credit/debit card holds typically release within 5 to 14 business days.

Q: How far in advance do I need to cancel to avoid penalties at Extended Stay America - Knoxville - West Hills?

A: The cancellation deadline depends on the type of rate you booked: * **Standard / Flexible Rates:** You must cancel by **6:00 PM local hotel time on your arrival date** to avoid a penalty. Canceling after 6:00 PM (or failing to show up) will result in a fee equal to the first night’s stay plus tax. * **Advance Purchase (AP) Rates:** These are non-refundable except within **24 hours of booking**. Canceling after 24 hours from booking results in forfeiting the total cost of the stay. * **Extended Plus Program (EPP) Rates:** Can only be canceled within **24 hours of booking**. Canceling after that window forfeits a deposit equal to 3 nights’ room rate plus tax. * **Third-Party Bookings (Expedia, Booking.com, etc.):** You must adhere to the specific cancellation window and policy set by that provider. *(Tip: Always double-check the specific cancellation terms listed on your confirmation email, as special promotional rates can occasionally carry different restrictions).*

Q: How late can I cancel without being charged at Extended Stay America - Knoxville - West Hills?

A: For a standard reservation booked directly with **Extended Stay America - Knoxville - West Hills**, you can cancel without penalty until **6:00 p.m. local hotel time (Eastern Time) on the scheduled day of arrival**. If you cancel after 6:00 p.m. or fail to check in, you will be charged a no-show fee equivalent to the first night's room rate plus tax. ### Important Exceptions to Check: * **Advance Purchase (AP) / Non-refundable Rates:** Must be cancelled within **24 hours of booking**; after that window, the entire prepayment is forfeited. * **Extended Plus Program (EPP):** Must be cancelled within **24 hours of booking**; cancelling after forfeits a non-refundable deposit equal to three nights' room and tax. * **Third-Party Bookings (Expedia, Booking.com, etc.):** Cancellation deadlines vary depending on the third-party provider's terms and must be cancelled directly through that platform. Always double-check the specific cancellation terms listed on your confirmation email or reservation receipt, as special event or promotional rate rules may apply.

Q: How much is the refundable pet deposit at Extended Stay America - Knoxville - West Hills?

A: Extended Stay America Suites – Knoxville – West Hills **does not charge a refundable pet deposit**; instead, they charge a **non-refundable pet cleaning fee**: * **First 6 nights:** Up to **$25 (+ tax) per pet, per day**. * **Day 7 onward:** A reduced non-refundable fee of up to **$10–$15 (+ tax) per pet, per day**. *(Note: While there is no pet deposit, the hotel may place a general refundable incidental/damage deposit authorization of up to $250 on a credit/debit card at check-in, which is released upon checkout if no damages occur).*

Q: How much is the security deposit at Extended Stay America - Knoxville - West Hills?

A: According to Extended Stay America's policy for the **Knoxville - West Hills** location: * **Incidental / Security Deposit:** Guests may be required to place a deposit of **up to $250** at check-in. * **Payment Method & Release:** * **Credit/Debit Card:** An authorization hold is placed on the card and released after check-out, typically returning to your account within 5 to 14 business days depending on your bank. * **Cash:** If accepted, cash deposits (commonly starting around $100 depending on residency/booking type) are refunded upon room inspection, though cash refunds exceeding $100 may be issued by check mailed within 14 days. *Note: The exact hold amount can vary depending on length of stay, payment method, or local resident status. If you need to confirm the exact amount for your reservation, you can call the front desk directly at (865) 694-8178.*

Q: Is a security deposit required at check-in at Extended Stay America - Knoxville - West Hills?

A: **Yes**, a refundable security/incidental deposit is typically required at check-in. * **Amount:** Extended Stay America properties (including Knoxville - West Hills) require an initial deposit/hold of **up to $250** for incidental charges. * **Payment Method:** Guests must present a valid credit card or debit card at check-in. The deposit is placed as an authorization hold. * **Refund/Release:** Any unused portion of the hold is released upon check-out, typically returning to your account within **5 to 14 business days**, depending on your bank. *(Note: If you plan to pay or deposit in cash, or need the exact hold amount for your specific booking duration, it is best to contact the front desk directly, as cash acceptance and specific deposit amounts can vary by property policy).*

Q: Is early check-in allowed at Extended Stay America - Knoxville - West Hills?

A: **Yes, early check-in is allowed**, but it is **subject to room availability** and is at the discretion of the property. Because it depends on housekeeping and prior-night occupancy, it cannot be guaranteed in advance. ### Key Details & Fees: * **Standard Check-in Time:** 3:00 PM. * **Early Check-in Fees:** Extended Stay America properties generally apply an early arrival fee schedule if they can accommodate you before 3:00 PM: * **Between 7:00 AM and 12:00 PM / early afternoon:** Typically an hourly fee (commonly around $10 per hour plus tax). * **Prior to 7:00 AM:** You may be charged for a full previous night's room rate (or a minimum of $50). * **How to Request:** You can note an early arrival request when booking online, but it is best to **call the front desk directly on the morning of your arrival** so they can confirm if a clean room is ready.

Q: Is Extended Stay America - Knoxville - West Hills pet-friendly?

A: Yes, Extended Stay America Suites - Knoxville - West Hills is pet-friendly.

Q: Is late check-out available at Extended Stay America - Knoxville - West Hills?

A: **Yes, late check-out is available**, but it is **subject to room availability** and typically incurs an **additional fee**. ### How it works: * **Standard Check-Out Time:** 11:00 AM. * **Availability:** Late check-out cannot be guaranteed in advance; approval depends on hotel occupancy and housekeeping schedules on your departure date. * **Fees (Extended Stay America standard policy):** * **Between 11:00 AM and 4:00 PM:** Typically charged at **$10.00 per hour** (plus tax), capped at a maximum of around $50.00. * **After 4:00 PM:** Usually incurs a charge equivalent to a full additional night's stay at the current daily room rate. **Tip:** If you need a late check-out, contact the front desk the evening before or the morning of your departure day to request it and confirm their specific rate for that date.

Q: Is the deposit refundable if I cancel at Extended Stay America - Knoxville - West Hills?

A: Whether your deposit or prepayment is refundable depends on the **type of rate** you booked and **when** you cancel: 1. **Standard / Flexible Rates** * If you cancel before the hotel’s cancellation deadline (typically by **6:00 p.m. local hotel time on the arrival date**, or 24–48 hours prior depending on the rate terms), you will receive a full refund or will not be charged. * Canceling after the deadline or failing to check in results in a penalty fee usually equal to the first night’s stay plus tax. 2. **Advance Purchase (AP) / Non-Refundable Rates** * Prepayments are generally **nonrefundable**. * Cancellations are only permitted within **24 hours of the original booking**; canceling after that window forfeits the entire advance payment. 3. **Extended Plus Program (EPP) / Long-Term Rates** * These bookings typically require a deposit (often equal to 3 nights’ room rate plus tax). * Canceling more than 24 hours after booking results in forfeiture of that deposit. 4. **Incidental / Security Deposit** * The incidental deposit taken at check-in (up to $250) is only held during your stay. If you cancel before checking in, this deposit is never collected or will be released back to your card. *Note: If you booked through a third party (such as Expedia, Booking.com, or Hotels.com), their specific cancellation terms and deposit rules apply, and you must process the cancellation directly through that service. Check your confirmation email for the exact cancellation deadline for your reservation.*

Q: Is there a designated pet area or pet park at Extended Stay America - Knoxville - West Hills?

A: A designated pet area or pet park is not available at Extended Stay America Suites – Knoxville - West Hills.

Q: Is there a fee for late check-out at Extended Stay America - Knoxville - West Hills?

A: **Yes, there is a fee for late check-out** at Extended Stay America Suites - Knoxville - West Hills. The standard check-out time is **11:00 AM local time**. Under standard brand policy, late departures are subject to availability and the following fee schedule: * **After 11:00 AM until 4:00 PM:** **$10.00 per hour** (plus applicable tax), up to a maximum of $50.00. * **After 4:00 PM:** A **full day’s room rate** (plus tax and applicable fees at the Best Available Rate) will be charged. *(Note: Extended Perks rewards members staying 7 or more nights may be eligible for complimentary late check-out, subject to availability.)*

Q: Is there a fee to change my reservation dates at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America - Knoxville - West Hills**, whether you will incur any costs to change your dates depends entirely on the **rate type** and **how** you modify your reservation: * **Standard / Flexible Rates:** There is generally **no flat administrative fee or penalty** to modify your dates. However: * **Rate Differences:** Nightly room rates fluctuate based on season, day of the week, and occupancy, so changing your dates may increase (or decrease) the total room cost. * **Length-of-Stay Tier Changes:** Extended Stay America bases discounts on total nights (e.g., weekly or 30+ night rates). If changing your dates shortens the stay below a minimum discount tier, your nightly rate will adjust accordingly. * **Timing:** Modifications must be completed prior to the hotel’s cancellation/modification cutoff (typically by 6:00 p.m. local hotel time on your scheduled arrival date, though some rates require 24–48 hours’ notice) to avoid a late cancellation or no-show fee. * **Advance Purchase (Prepaid / Non-Refundable) Rates:** These bookings are **non-refundable and non-modifiable** once past the initial 24-hour booking grace period. Modifying or canceling may result in forfeiting the prepaid amount. * **Third-Party Bookings:** If you booked through an Online Travel Agency (OTA) such as Expedia, Booking.com, or Priceline, their respective change rules and change fees will apply, and you must process changes directly through that platform. To modify a direct reservation, you can do so online via the **Modify Reservation** section on the Extended Stay America website or by calling the property front desk directly at **(865) 694-0655**.

Q: Is there a pet weight restriction at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America Suites – Knoxville – West Hills**, pet restrictions are generally evaluated by **size/dimensions** and standard weight guidelines: * **Weight Limit:** Standard third-party booking policies list a limit of **up to 50 lbs** per pet. * **Dimensions:** Extended Stay America's official policy strictly limits pets to no more than **36 inches long and 36 inches tall**. * **Limit per Room:** A maximum of **2 pets** per suite. **Note:** If your pet exceeds these measurements or weight, the property policy notes that larger animals may be considered with **prior approval from the hotel manager**. It is always recommended to contact the property directly prior to check-in to confirm accommodations for larger pets.

Q: What is included in the resort fee at Extended Stay America - Knoxville - West Hills?

A: **Extended Stay America Suites – Knoxville – West Hills does not have or charge a resort fee.** Because it operates as an economy extended-stay property rather than a full-service resort, standard amenities are already included with the room rate at no extra charge, while select optional services incur separate fees. ### Complimentary Inclusions * **Wi-Fi** throughout the property and in guest rooms * **Self-parking** on-site * **Grab-and-go breakfast** * **In-suite full kitchen** (refrigerator, stovetop, microwave, cookware, and utensils) ### Optional / Additional Fees * **Pet fee:** Daily non-refundable fee applies for guests traveling with pets. * **Guest laundry:** Coin/card-operated machines on-site. * **Housekeeping:** Standard long-term stays include bi-weekly/scheduled cleaning; more frequent or full-service cleans can be requested for an added fee.

Q: What is the pet policy at Extended Stay America - Knoxville - West Hills?

A: Pets are allowed at Extended Stay America Suites - Knoxville - West Hills.

Q: What time is check-in at Extended Stay America - Knoxville - West Hills?

A: Check-in at **Extended Stay America Suites - Knoxville - West Hills** begins at **3:00 PM** local time. *(Note: Reservations are typically held until 6:00 PM, so if you plan to arrive later in the evening, it is recommended to contact the hotel in advance.)*

Q: When is the deposit refunded at Extended Stay America - Knoxville - West Hills?

A: At **Extended Stay America Suites – Knoxville – West Hills**, the timing of your deposit refund depends on the type of deposit and payment method: ### 1. Incidental / Security Deposit (Held at Check-in) The hotel typically authorizes or collects a refundable incidental deposit (up to $250) upon check-in, which is released upon departure after room inspection: * **Credit or Debit Cards:** The hotel releases the authorization hold right after check-out. However, the time it takes to reflect in your account depends on your financial institution—typically **5 to 14 business days** (often within 5 to 7 business days for most major banks). * **Cash Deposits:** If cash deposits are accepted at that location, balances are either handed back at checkout or, for amounts exceeding $100, mailed via check within **14 days** of departure. --- ### 2. Advance / Booking Deposits (Reservations) * **Standard Flexible Rates:** If you put down a deposit for a flexible booking, you can receive a full refund as long as you cancel before the designated deadline (typically by 6:00 PM local time on the day of arrival, or as stated in your booking confirmation). * **Extended Plus Program (EPP):** Cancellations made more than 24 hours after booking forfeit a 3-night deposit. * **Advance Purchase Rates:** These are non-refundable (unless canceled within 24 hours of booking). *Tip: If it has been more than 7–10 business days since your check-out date and the pending hold or credit has not cleared, contact the hotel's front desk directly to verify that the release was processed.*