Extended Stay America - Jacksonville - Riverwalk - Convention Center

Q: What are the room types at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, all accommodations are non-smoking studio suites equipped with full kitchens (stovetop, full-size refrigerator, microwave, and cookware/utensils). The primary room types include: * **Studio Suite – 1 King Bed:** Features one king bed and a fully equipped kitchen (sleeps up to 2). * **Studio Suite – 1 Queen Bed:** Features one queen bed and a fully equipped kitchen (sleeps up to 2). * **Studio Suite – 2 Queen Beds:** Features two queen beds and a fully equipped kitchen (sleeps up to 4). * **Studio Suite – 2 Full/Double Beds:** Features two full/double beds and a fully equipped kitchen (sleeps up to 4). * **Accessible Studio Suites:** Available in 1 Queen Bed configurations, offering ADA-compliant accessible layouts and bathrooms.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer a free airport shuttle?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer a free airport shuttle. The hotel is located approximately 15–17 miles south of Jacksonville International Airport (JAX). Guests needing transportation between the airport and the hotel typically rely on rideshares (Uber/Lyft), taxis, rental cars, or local public transit.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center overlook the city skyline?

A: **No**, the **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** does not overlook the city skyline. Although the hotel is located in the Southbank area (1413 Prudential Dr) relatively close to downtown and the St. Johns River: * It is a low-rise, **3-story building**. * It sits set back from the riverfront behind taller buildings, adjacent surface streets, and trees. * The property views consist primarily of the surrounding parking lots and neighborhood streets rather than sweeping views of the river or the Downtown Jacksonville skyline. If you want a view of the skyline from the hotel itself, you would need to look at waterfront high-rise properties along the Southbank Riverwalk (such as the *DoubleTree by Hilton Jacksonville Riverfront*). However, the actual Riverwalk and spots like Friendship Fountain—which offer clear views across the water to the skyline—are just a short walk (about 5–10 minutes) from the hotel.

Q: Is Extended Stay America - Jacksonville - Riverwalk - Convention Center close to shopping areas?

A: The **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** (located on Prudential Drive on Jacksonville’s Southbank) is **not within walking distance of major shopping malls or large retail centers**, but it has boutique shopping, grocery essentials, and major retail hubs within a short drive: * **Immediate Area (Southbank / Downtown):** The hotel is set in an urban/medical and business district along the St. Johns River. Walking-distance options are mostly limited to local dining, office complexes, and small convenience spots rather than retail shopping. * **Neighborhood Boutiques (5–10 minutes away):** A short drive across the river or through nearby historic districts brings you to trendy shopping corridors like **San Marco Square** (just south) and the **Five Points / Riverside** area, which feature independent boutiques, specialty shops, and antique stores. * **Everyday Essentials:** Grocery stores like Publix (in San Marco and Riverside) and general department stores are roughly 5 to 10 minutes away by car. * **Major Shopping Centers & Malls (15–20 minutes away):** * **St. Johns Town Center:** Jacksonville’s premier outdoor lifestyle and shopping center (featuring luxury brands, major retail chains, and extensive dining) is located about 10–12 miles southeast. * **The Avenues:** A traditional indoor mall located roughly 15 minutes south down I-95. If your primary goal is casual boutique browsing or dining, nearby San Marco is very close by car or rideshare; however, for extensive retail shopping, you will need a vehicle to reach the main shopping centers.

Q: Is Extended Stay America - Jacksonville - Riverwalk - Convention Center in or near an area with nightlife ?

A: **Yes, it is near several areas with nightlife, though it is not situated right in the middle of a rowdy club district.** The hotel is located at **1413 Prudential Drive** on Jacksonville’s **Southbank**: * **Immediate Surroundings (Walking Distance):** The Southbank itself is relatively calm, but there are casual bars, hotel lounges, and dining spots within a short stroll along Prudential Drive and the Southbank Riverwalk (such as *The Prudential Club* right across the street, *Southbank Johnnie's*, and *bb's Restaurant & Bar*). * **San Marco (1–2 minutes away / Walkable to a quick ride):** Just south of the hotel is the historic San Marco neighborhood, one of Jacksonville’s top dining and evening entertainment hubs. It features craft breweries (like *Aardwolf Brewing*), cocktail lounges (*Sidecar*, *Posting House*, *Grape & Grain Exchange*), dive bars (*Sherwood's*), and live music venues (*Jack Rabbits*). * **Downtown / The Elbow (About 5 minutes by car or via the Skyway/River Taxi):** Across the St. Johns River, Downtown’s nightlife core—centered around Ocean and Bay streets—offers late-night bars, craft cocktail spots, and venues near the Florida Theatre. * **Riverside & Five Points (5–10 minutes drive):** Just across the river to the west lies Riverside and the 5 Points district, which hosts the city's most active cluster of rooftop bars, indie pubs, and late-night nightlife. The immediate street around the hotel remains relatively quiet at night, but you are only a **3- to 7-minute rideshare** (or a modest walk) from the city's primary nightlife neighborhoods.

Q: Is Extended Stay America - Jacksonville - Riverwalk - Convention Center located in a business district?

A: **Yes.** The Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center (located at 1413 Prudential Drive) is located in a business district. Specifically, it is situated in the **Southbank** commercial area of **Downtown Jacksonville**, directly adjacent to the historic San Marco neighborhood. This corridor is a prominent business, financial, and medical hub characterized by high-rise office buildings, corporate headquarters, major medical facilities (such as Baptist Health), and the Southbank Riverwalk.

Q: Is Extended Stay America - Jacksonville - Riverwalk - Convention Center located in a historic district?

A: **No, it is not.** The hotel (located at 1413 Prudential Drive in Jacksonville, Florida) is situated in the **Southbank** area of Downtown Jacksonville. It is not inside any designated local or National Register historic district: * Jacksonville's designated local historic districts are **Riverside Avondale**, **Springfield**, and **St. Johns Quarter**. * The **Downtown Jacksonville Historic District** covers parts of the Northbank across the river, not the Southbank. * While travel websites frequently advertise the hotel's close proximity to the historic **San Marco** neighborhood just to the south, San Marco itself is not an officially designated historic district (it has zoning overlay protections and individual landmarks, but no district-wide historic designation).

Q: Is Extended Stay America - Jacksonville - Riverwalk - Convention Center near parks or green spaces?

A: **Yes, it is within close walking distance of several parks and waterfront green spaces.** Located at 1413 Prudential Drive on Jacksonville’s Southbank, the hotel is near: * **Treaty Oak Park (Jessie Ball duPont Park):** Roughly a 3- to 5-minute walk (less than two blocks away). This tranquil urban park is home to the famous Treaty Oak, a massive southern live oak tree estimated to be over 250 years old. * **Jacksonville Southbank Riverwalk:** Located just one to two blocks north. This paved, riverfront promenade functions as a linear park ideal for walking, jogging, and taking in skyline views of the St. Johns River. * **St. Johns River Park / Friendship Fountain:** About a 10- to 15-minute walk along the riverwalk. It features landscaped grounds, river views, a botanical garden area, and one of the country's largest self-contained fountains. * **Riverside and Northbank Parks:** Just across the nearby pedestrian walkways on the Main Street and Acosta Bridges, you can access the Northbank Riverwalk and additional downtown plazas and green spaces.

Q: Is Extended Stay America - Jacksonville - Riverwalk - Convention Center within walking distance of major attractions?

A: **Yes, to a select number of downtown and riverfront attractions, but no for others.** The hotel is located on Jacksonville’s Southbank (at 1413 Prudential Drive), placing it within easy walking distance of several Southbank highlights, while attractions across the St. Johns River or outside the urban core require transit, a water taxi, or driving. --- ### **Within Easy Walking Distance (5–15 minutes)** * **Southbank Riverwalk:** Just a few minutes' walk north. A paved, scenic pedestrian boardwalk offering views of the St. Johns River and the downtown skyline. * **Museum of Science & History (MOSH):** Approximately 0.3–0.4 miles away (about an 8–10 minute walk). * **Friendship Fountain & Park:** Located right next to MOSH along the river (about 10 minutes on foot). * **Treaty Oak Park:** A historic park home to a massive centuries-old live oak tree, located less than a 10-minute walk east. * **San Marco Square:** An upscale historic dining and shopping district located about 0.8–1 mile south (a 15–20 minute walk). --- ### **Walkable with Effort (or Better via Transit)** * **Main Street Bridge:** You can walk across the pedestrian path on the blue Main Street Bridge to reach **Downtown Jacksonville (Northbank)**, which takes about 15–20 minutes. * **Sports & Entertainment Complex (EverBank Stadium, VyStar Veterans Memorial Arena, 121 Financial Ballpark):** Roughly 2 miles away. While dedicated walkers or game-day crowds sometimes make the 35–45 minute trek across the river/bridges, most guests prefer a short drive, rideshare, or river taxi. --- ### **Transit Options from the Hotel** If you prefer not to drive: * **Skyway (Automated Monorail):** The **Riverplace** or **Kings Avenue** Skyway stations are only a 5-minute walk away, providing free connections into the heart of the downtown Northbank. * **St. Johns River Taxi:** Docks near Friendship Fountain allow you to cross the river easily by boat to downtown Northbank stops and stadium docks on event days. --- ### **Not Walkable (Short Drive / Rideshare Needed)** * **Cummer Museum of Art & Gardens / Riverside:** ~2–3 miles away. * **Jacksonville Zoo and Gardens:** ~9–10 miles north. * **Atlantic Beaches:** ~15–18 miles east.

Q: Is this location convenient for business travel at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Yes, the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** (located at 1413 Prudential Dr.) is generally **very convenient for business travel**, particularly if your work is centered in Downtown Jacksonville or the Southbank medical and financial district. ### Key Advantages for Business Travelers: * **Central Location:** It sits on Jacksonville’s Southbank, placing you minutes from downtown corporate offices, the Southbank Riverwalk, and major medical hubs (like Baptist Medical Center and Wolfson Children’s Hospital). * **Access to Transit & Highways:** It offers quick access to **I-95**, making driving around the metro area simple. Additionally, it is within walking distance of the **JTA Skyway (Riverplace Station)**, offering free automated monorail transit across the river straight into downtown. * **Event & Convention Access:** It is only about a 5–7 minute drive (or a short ride on the Skyway/water taxi) to the **Prime F. Osborn III Convention Center** across the river. * **Extended-Stay Work Amenities:** Suites include full kitchens (refrigerator, stovetop, microwave), dedicated work/dining spaces, free Wi-Fi, and on-site laundry—making it practical for multi-day or multi-week assignments. ### Things to Keep in Mind: * **Budget/Economy Level:** This is an economy extended-stay property. While convenient and practical, it lacks full-service business hotel perks like an executive lounge, on-site restaurant, or dedicated conference boardrooms. * **Breakfast:** The complimentary breakfast is limited to simple "grab-and-go" items (muffins, coffee, bars), so you may prefer nearby cafes if you need a hot breakfast before client meetings. * **Airport Distance:** It is about 15–17 miles (around a 20-minute drive without heavy traffic) from **Jacksonville International Airport (JAX)**.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer audio-visual equipment?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center does not offer audio-visual (AV) equipment. Despite having "Convention Center" in its name—which merely refers to its geographic proximity to the Prime F. Osborn III Convention Center—it is a limited-service, extended-stay hotel focused on guest accommodations. The property does not have dedicated conference or meeting facilities, nor does it provide AV rental services. In-room electronics are limited to standard amenities like flat-screen TVs and free Wi-Fi. If you need meeting space with audio-visual equipment, you will need to arrange it through nearby full-service convention hotels or the convention center itself.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer meeting rooms or conference facilities?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not have on-site meeting rooms or conference facilities. Despite "Convention Center" being in the property's name, the hotel is an extended-stay property focused on residential-style amenities, such as in-suite kitchens, complimentary grab-and-go breakfast, guest laundry, and basic front-desk copy/fax services. The "Convention Center" tag simply references its proximity to local convention facilities and business hubs in downtown Jacksonville (such as the Prime F. Osborn III Convention Center across the river). If you require conference space, you would need to book facilities at nearby downtown/Riverwalk hotels or dedicated meeting venues in the area.

Q: Are attractions open year-round at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** is an extended-stay hotel, so it does not feature internal tourist attractions or resort-style entertainment on-site. The property itself is open year-round for bookings and lodging. If you are asking about the **local attractions located nearby**, the majority are accessible or open year-round: * **Jacksonville Riverwalk & Southbank Riverwalk:** Open year-round (public pedestrian promenades along the St. Johns River). * **Treaty Oak / Jessie Ball duPont Park & Friendship Fountain:** Open year-round to the public. * **Museum of Science & History (MOSH):** Open year-round (standard weekly operating hours apply, closed on certain major holidays). * **Cummer Museum of Art & Gardens & Jacksonville Zoo:** Both operate year-round, barring specific holiday closures or severe weather. If you plan to visit a specific nearby venue (such as a museum or event center), it is always best to check their individual operating calendars and holiday schedules before your visit.

Q: Are there seasonal summer activities offered at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, the hotel does not offer seasonal summer activities.** **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** is a budget extended-stay property designed for self-sufficient, long- or short-term lodging. Its amenities are strictly functional—such as in-suite kitchens, free Wi-Fi, laundry facilities, and a grab-and-go breakfast—and it does not feature an activities desk, event programming, or resort-style recreation (it does not even have a swimming pool). However, the hotel’s location places guests within walking distance or a short drive of several summer activities in Jacksonville: * **Jacksonville Riverwalk & St. Johns River:** Strolling along the Southbank Riverwalk, catching sunset views, or taking the St. Johns River Taxi. * **Parks & Outdoor Spaces:** Visiting nearby Friendship Fountain or exploring the historic San Marco neighborhood. * **Jacksonville Beaches:** Located roughly 30 minutes away by car for swimming, surfing, and coastal activities.

Q: Are there special rates for holiday weekends at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** does not have a permanent or standard “holiday weekend discount”. In fact, because hotel pricing is dynamic, rates on holiday weekends and during major Jacksonville events often rise rather than drop due to increased demand. However, you can secure discounted rates or special offers during holiday weekends using the following methods: 1. **Extended Perks Member Rate:** Joining the free Extended Perks loyalty program gives an instant member discount off the best flexible rate on eligible dates. 2. **Length-of-Stay Discounts:** Extended Stay America operates on tiered weekly and monthly pricing. If your holiday weekend trip extends to 7 nights or more, the average nightly rate drops automatically. 3. **Chain-Wide Seasonal Promotions:** Extended Stay America periodically runs site-wide sales (such as seasonal or holiday booking codes) that provide percentage-off savings if booked within the promotion window. 4. **Standard Discounts:** Qualified rates are available year-round for: * AAA / CAA members * AARP / Senior guests * Active-duty military, veterans, and government employees To find the exact rate for a specific holiday weekend, check dates on the [Extended Stay America website](https://www.extendedstayamerica.com) or call the hotel directly at **+1 (904) 396-1777**.

Q: Are there special spring break activities at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no special spring break activities hosted on-site.** **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** is an economy, extended-stay hotel that focuses on self-catering and practical lodging. It operates without a resort-style activities desk, organized entertainment, or seasonal event programming. Its primary amenities are limited to: * In-suite kitchens * Free Wi-Fi * Grab-and-go breakfast * On-site guest laundry facilities ### Nearby Spring Break Activities While the hotel itself does not host events, its central Southbank location places you within walking or driving distance of popular Jacksonville attractions: * **Jacksonville Riverwalk & Friendship Fountain:** Just steps away, offering scenic walking paths along the St. Johns River. * **Museum of Science & History (MOSH):** Located along the Southbank nearby, MOSH often runs seasonal exhibits and events. * **Downtown & San Marco:** Across the bridges or a quick drive away, you’ll find dining, bars, and local shopping. * **Jacksonville Beach:** Located about 15–20 miles east if you are looking for traditional beach-focused spring break activities, surf spots, and oceanfront bars.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer off-season discounts?

A: Yes, staying during the off-season at the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** will yield lower rates, though the property does not typically market a single fixed promotion labeled an "off-season discount". Instead, savings during slower travel periods come through standard hotel industry practices and brand promotions: 1. **Dynamic / Seasonal Pricing:** Room rates at this property fluctuate based on local demand and convention schedules. Slower travel months (such as late fall and winter, outside of major local events or holidays) generally feature the lowest base nightly rates of the year. 2. **Seasonal Sales and Promotions:** Extended Stay America frequently runs seasonal promo codes and sales on their website (e.g., fall flash sales, winter getaways, advance-purchase deals) that provide percentage discounts off their standard rates. 3. **Length-of-Stay Discounts:** The hotel's standard model heavily discounts the nightly rate the longer you stay (e.g., 7+ nights, 30+ nights), which stacks well with lower base off-season rates. 4. **Member & Specialty Discounts:** Enrolling in the free *Extended Perks* program provides member-exclusive rates, and the property also accepts standard discounts such as AAA, senior (AARP), and government/military rates year-round. To get the best off-season pricing, check the official Extended Stay America website or call the front desk directly for dates during low-occupancy months and apply any active seasonal promo codes or membership rates at booking.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer special Christmas packages?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer experiential or festive "Christmas packages" (such as holiday dinners, decorated suites, or holiday event tickets). Because it operates as an economy/midscale extended-stay property, its amenities are geared toward self-catering suites (equipped with kitchens) rather than full-service holiday programming. However, during the holiday season: * **Nationwide Holiday Discounts:** The Extended Stay America brand frequently runs chain-wide winter and holiday sales (such as seasonal promotional discount codes like "Dashing Through the Savings" or member flash sales) that apply to room rates at this location. * **Standard Tiered Discounts:** Guests staying over the holidays can use standard length-of-stay discounts (weekly/monthly rates), AAA, senior, or military discounts, as well as *Extended Perks* member discounts. If you are looking to secure a holiday rate, it is best to check the Extended Stay America website directly for current seasonal promo codes or call the property directly at **(904) 396-1777**.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer summer packages?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** does not offer traditional resort-style vacation packages (such as bundled attraction tickets, dining credits, or curated summer experience itineraries). However, they do participate in **seasonal chain-wide promotions and discounts** during the summer: * **Summer Sales & Flash Deals:** Extended Stay America frequently runs brand-wide summer promotional sales (often offering up to 20%–55% off standard rates depending on the booking window and length of stay). * **Extended Stay / Weekly & Monthly Rates:** The property offers tiered rate discounts the longer you stay (ideal for extended summer travel, temporary work assignments, or relocations). * **Extended Perks Rewards:** Members of their loyalty program receive exclusive discounted member rates and partner discounts (dining, travel, entertainment). If you are looking for promotional promo codes or seasonal rate discounts for a summer stay, you can check the "Deals & Specials" section directly on the official [Extended Stay America website](https://www.extendedstayamerica.com) or call the hotel directly to inquire about current seasonal offers.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer Valentine’s Day packages?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer Valentine’s Day packages. Extended Stay America operates as an economy/extended-stay lodging brand focused on providing practical studio suites with in-room kitchens, free Wi-Fi, and self-service amenities for business travelers, relocating guests, or long-term stays. They do not feature full-service hospitality offerings, romantic packages, or seasonal add-ons (such as champagne, flowers, or dinner specials). If you are looking for Valentine’s Day getaways with romance or holiday packages in that area, you would have better options looking at full-service downtown/Riverwalk hotels, such as the **Hyatt Regency Jacksonville Riverfront** or nearby boutique hotels and resorts.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer winter activities?

A: **No**, the Extended Stay America – Jacksonville – Riverwalk – Convention Center does not offer winter activities. It is a budget-friendly, extended-stay hotel geared toward business travelers and long-term visitors. Its standard amenities focus on daily living conveniences such as in-suite kitchens, complimentary grab-and-go breakfast, free Wi-Fi, and on-site laundry. Additionally, because the property is located in downtown Jacksonville, Florida—a region with a mild, subtropical climate—there are no winter-sport facilities (such as ski access or ice skating) on-site or directly affiliated with the hotel.

Q: Does the property offer kids programming during school breaks at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer kids' programming, children's clubs, or organized activities during school breaks. It operates as a basic, budget-friendly extended-stay hotel focused on self-sufficient accommodations. Standard amenities include: * Suites with fully equipped kitchens * On-site guest laundry facilities * Free Wi-Fi * Grab-and-go breakfast While children can stay with their families, there are no supervised activities or child-care services on-site.

Q: How busy is Extended Stay America - Jacksonville - Riverwalk - Convention Center during summer vacation?

A: During the summer vacation months (June through August), the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** experiences **moderately high to high demand**, though the type of busyness depends on the day of the week and local events: ### 1. High Baseline Occupancy Because it is an extended-stay property featuring kitchen-equipped suites, it maintains a steady, year-round baseline of long-term guests (contract workers, temporary relocations, and medical visitors visiting nearby facilities like Baptist Health). During the summer, this baseline is supplemented by an influx of seasonal leisure travelers and families visiting northeast Florida. ### 2. Weekends vs. Weekdays * **Weekends:** Expect the property to be at or near capacity. Its location in Downtown Jacksonville’s Southbank makes it a budget-friendly alternative to full-service beachfront or downtown hotels. Budget-conscious tourists often use it as a base to explore the Jacksonville Riverwalk, downtown attractions, and nearby beaches (roughly 20–30 minutes away). * **Weekdays:** Weekdays are generally less frantic than weekends, but convention bookings at the nearby Prime Osborn Convention Center or large corporate travel can keep occupancy steady. ### 3. Impact of Local Events Summer crowd levels spike significantly when major events take place nearby: * Events, concerts, or stadium sports at **EverBank Stadium** (about 2.5 miles away) and the **VyStar Veterans Memorial Arena**. * Major conventions, trade shows, or youth sports tournaments held in downtown Jacksonville. ### What to Expect During a Summer Stay * **Parking & Common Areas:** The parking lot, guest laundry facilities, and the morning grab-and-go breakfast station can get crowded during peak morning and evening hours. * **Pricing & Availability:** While typically an economy/value hotel, room rates rise significantly, and availability for multi-bed suites (popular with traveling families) can sell out weeks in advance. **Tip:** If you plan to travel between June and August, book a few weeks in advance—especially for Friday and Saturday stays—and check the downtown Jacksonville event calendar to see if a major concert or tournament coincides with your visit.

Q: Is Extended Stay America - Jacksonville - Riverwalk - Convention Center crowded during school holidays?

A: The **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** experiences a moderate increase in occupancy during school holidays, but it generally **does not feel overly crowded** compared to typical family-centric vacation resorts. Factors influencing the crowds and atmosphere during these periods include: ### 1. Property Type & Guest Mix * **Long-Term vs. Leisure Guests:** A significant portion of guests at this location are long-stay travelers—contract workers, relocating individuals, hospital visitors (due to nearby Baptist Health), and business travelers. Because many guests maintain daily work routines, the property typically retains a relatively quiet, low-key atmosphere rather than a festive, high-traffic holiday vibe. * **Limited Communal Amenities:** The hotel does not have large resort amenities (such as a large pool deck, multiple restaurants, or kids' clubs) where guests gather in big crowds. The most common shared spaces are the small grab-and-go breakfast area in the lobby and the laundry facilities. ### 2. Location & Events Impact (What *Does* Cause Crowds) While general school breaks (like spring break or minor holiday weekends) bring a modest influx of budget-conscious families, the property is far more likely to be crowded and fully booked when school breaks coincide with **major local events**: * **EverBank Stadium Events:** Florida–Georgia weekend (late October), the TaxSlayer Gator Bowl (around New Year's), or major concerts will push the hotel to near-100% capacity. * **Convention Center & Downtown Festivals:** Being on the Southbank Riverwalk, downtown festivals and major conferences at nearby venues will drive high occupancy. ### What to Expect if You Stay During a Holiday: * **Breakfast Area:** The complimentary grab-and-go breakfast area can get somewhat congested during peak morning hours (8:00 AM – 9:30 AM). * **Parking & Elevators:** The parking lot and elevators may experience slightly longer waits in the late afternoon and evenings. * **Noise Levels:** Noise is generally average, though suite-style rooms with families traveling with kids and pets may lead to slightly more hallway traffic than usual. **Tip:** If you plan to stay during major school holidays (such as Spring Break, Thanksgiving, or Christmas/New Year's week), it is wise to book early, but you should not expect chaotic or overwhelming crowds on the property itself.

Q: Is it worth visiting during rainy season at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Whether it is worth staying at the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** during the rainy season depends on the primary purpose of your trip. In Jacksonville, the rainy season runs through the summer and early fall (roughly **June through September/October**), which coincides with high humidity, frequent afternoon thunderstorms, and the Atlantic hurricane season. --- ### **When It Is Worth It** * **Business, Medical, or Practical Travel:** If you are visiting for work, temporary relocation, or appointments at nearby facilities (such as Baptist Health or downtown convention venues), the property is very functional. The in-room full kitchens allow you to stay in and cook without having to go out in the rain. * **Budget & Extended Stays:** Extended Stay America is built for value and convenience. Room rates during stormy spells or shoulder periods can be very economical compared to full-service downtown hotels. * **Indoor Attractions Nearby:** The hotel is located on the Southbank, putting you a short drive or rideshare away from indoor cultural spots like the Cummer Museum of Art & Gardens, the Museum of Science & History (MOSH), and dining pockets in historic San Marco. --- ### **When It Might Not Be Worth It** * **Riverwalk & Outdoor Sightseeing:** The main selling point implied by the name—strolling the scenic Southbank Riverwalk or Friendship Fountain—is significantly diminished when it rains. Frequent downpours make outdoor walking along the riverfront unpleasant or impractical. * **Basic, Budget Amenities:** This is an economy/extended-stay property. It does not feature resort-style amenities, covered indoor concourses, an indoor pool, or full-service on-site dining/lounges where you can comfortably spend an entire stormy day. * **Localized Street Flooding:** Low-lying and riverfront areas of downtown Jacksonville and San Marco can experience localized street drainage issues during intense downpours or tropical weather, which can complicate walking or parking. --- ### **Verdict** * **Yes**, if you need an **affordable, functional home base with a kitchen** for work or necessity and plan to be indoors. * **No**, if you are planning a **leisure vacation centered on walking the Riverwalk, beach trips, or relaxing inside a hotel with extensive amenities**. In that case, visiting during Jacksonville’s drier, cooler months (November through April) or choosing a full-service hotel is a better choice.

Q: Is September less crowded than summer at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, generally speaking, September is less crowded than the summer months** at this property and across the Jacksonville area. A breakdown of what to expect between the two periods explains why: * **General Tourism Patterns:** Summer (June through August) is peak travel season in Jacksonville. Families, summer vacationers, and road-trippers drive higher occupancy across downtown and coastal accommodations. By September, schools are back in session and family leisure travel drops off significantly, marking the start of the autumn shoulder season. * **Extended-Stay Dynamic:** Because this hotel is an extended-stay property (geared toward travel nurses, corporate relocations, and contract workers), it maintains a steady baseline of long-term residents year-round. However, the turnover of short-term leisure travelers noticeably cools down in September compared to summer. ### Factors That Can Cause Crowds in September While overall hotel occupancy tends to be lighter in September, this property is located on the **Southbank near the Riverwalk and convention/sports venues**: * **Jacksonville Jaguars / NFL Games:** September marks the start of the NFL regular season. If the Jaguars have home games across the river at EverBank Stadium, weekend rates and foot traffic around downtown and the Riverwalk can spike. * **Conventions and Business Travel:** September is typically a busier month for corporate conferences and convention center events than July or August. Midweek occupancy could be higher if a major event coincides with your stay. If you are looking to avoid heavy crowds, **September weekdays** will almost always be substantially quieter and more economical than visiting during the summer peak.

Q: What activities, programming, and special offers does Extended Stay America - Jacksonville - Riverwalk - Convention Center provide during spring break season?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** does not operate as a full-service resort or entertainment venue, so **it does not offer organized on-site activities, children’s/student programming, or dedicated spring break event packages.** As a budget-friendly, extended-stay lodging property focused primarily on self-service accommodations, its offerings during the spring season reflect its standard amenities and brand promotions: ### On-Site Amenities & Features * **In-Suite Kitchens:** Every suite includes a fully equipped kitchen (stovetop, microwave, full-size refrigerator, cookware, and utensils) designed for meal prep and longer stays. * **Complimentary Grab-and-Go Breakfast:** Morning options like coffee, tea, breakfast bars, and muffins are offered daily. * **Essentials:** Free Wi-Fi, 24/7 on-site coin-operated laundry, and pet-friendly room options (fees apply). * *Note:* The hotel does not have a swimming pool, fitness center, or on-site restaurant/bar. ### Discounts and Special Offers While there are typically no spring break–specific party or recreation packages, guests can access: * **Extended Stay Tiered Rates:** Nightly rates drop automatically for weekly (7+ nights) or monthly (30+ nights) stays, catering to travelers needing multi-day housing. * **Extended Perks Rewards:** Members of the free Extended Perks loyalty program receive instant percentage-off discounts on direct bookings, along with member-only coupon deals. * **Brand Seasonal Sales:** Extended Stay America occasionally runs chain-wide seasonal promotional discount codes (e.g., booking discounts using seasonal promo codes) valid across participating locations. ### Nearby Spring Activities Rather than providing on-site entertainment, the hotel primarily serves as a base near Jacksonville’s Southbank Riverwalk and downtown corridor. Guests typically look off-site for spring break activities: * Walking access to the **Southbank Riverwalk**, **Friendship Fountain**, and the **Museum of Science & History (MOSH)**. * Catching the **Jacksonville River Taxi** across the St. Johns River to Downtown, TIAA Bank Field / EverBank Stadium, and nearby dining. * A roughly 25- to 30-minute drive out to local beaches (Jacksonville Beach, Neptune Beach, and Atlantic Beach) for beachside spring break recreation.

Q: What children's activities and programs does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer during the Christmas holiday period?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer any on-site children’s activities, kids' clubs, or holiday-specific programming during the Christmas season.** As a budget-to-midscale extended-stay hotel, the property focuses on basic accommodations with in-room kitchenettes, complimentary grab-and-go breakfast, Wi-Fi, and laundry facilities. It does not operate resort-style activity desks, entertainment schedules, or seasonal children's events. ### Nearby Holiday Activities for Families While the hotel itself does not host events, its location near Downtown Jacksonville and the Southbank Riverwalk puts families within easy reach of several popular local holiday attractions: * **Museum of Science & History (MOSH):** Located just steps away on the Southbank, offering interactive exhibits, planetarium shows, and family holiday programming. * **Jacksonville Light Boat Parade:** A holiday tradition featuring illuminated boats along the St. Johns River, easily viewable from the Southbank Riverwalk. * **Jacksonville Zoo and Gardens:** Hosts festive seasonal events and light displays during December. * **Jacksonville Riverwalk & Downtown Tree Lighting:** The downtown area features holiday light displays, festive promenades, and seasonal community events along the river.

Q: What events does Extended Stay America - Jacksonville - Riverwalk - Convention Center host for New Year’s Eve?

A: The **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not host its own New Year’s Eve events or parties.** As a budget, extended-stay lodging brand, the property focuses on suite accommodations (with in-room kitchens) and does not operate event venues, banquet halls, or on-site restaurants/bars. However, because the hotel is situated on the Southbank near the St. Johns River, guests frequently stay there due to its proximity to **Downtown Jacksonville’s public New Year’s Eve celebrations**, which include: * **City of Jacksonville New Year’s Eve Fireworks:** Launched over the St. Johns River at midnight, viewable within walking distance along the Southbank Riverwalk. * **Nearby Downtown & Rooftop Parties:** Venues across the river and downtown (such as Cowford Chophouse, nearby hotel lounges, and local riverfront venues) typically host ticketed parties, countdowns, and live music. If you are looking for organized parties or gala events on-site, you would need to check full-service downtown hotels nearby (such as the Hyatt Regency Jacksonville Riverfront or DoubleTree by Hilton) or surrounding entertainment venues.

Q: What is the difference between early and late summer at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, the hotel’s standard amenities and services—such as pet-friendly studio suites with full kitchens, grab-and-go breakfast, guest laundry, and weekly housekeeping options—remain consistent year-round. However, the guest experience differs between **early summer** (June – early July) and **late summer** (August – September) in several key areas: ### 1. Weather and Tropical Activity * **Early Summer (June to early July):** Temperatures typically reach the upper 80s to low 90s (°F) with high humidity and standard late-afternoon thunderstorms. It is generally more pleasant for walking directly from the hotel to the Southbank Riverwalk or taking the St. Johns River water taxi. * **Late Summer (August to September):** This is the hottest, muggiest time of year in Jacksonville, with heat index levels frequently in the triple digits. More importantly, late summer marks the **peak of the Atlantic hurricane season**. Guests staying in late summer face a higher likelihood of tropical depressions, tropical storms, or localized heavy flooding along low-lying river areas. ### 2. Crowds, Events, and Hotel Atmosphere * **Early Summer:** Downtown Jacksonville sees a steady influx of family vacations, youth sports travel, and summer convention/corporate events. The area around the Riverwalk and San Marco is busier with evening pedestrians and sightseers. * **Late Summer:** Business/corporate travel begins to pick back up as summer wraps up, but family leisure travel tapers off once Duval County and regional schools resume classes in mid-August. Late August and September also mark the start of college and NFL football season (Jacksonville Jaguars games at nearby EverBank Stadium), which causes weekend hotel occupancy and nightly rates to surge compared to weekdays. ### 3. Rates and Booking Availability * **Early Summer:** Rates reflect steady leisure and extended-stay demand throughout the week. * **Late Summer:** Weekday rates can become more competitive or fluctuate depending on convention schedules, while weekends—especially those coinciding with Jaguars home games or events at the stadium/arena—tend to book up quickly with higher dynamic pricing.

Q: Are there boating or sailing experiences at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the hotel itself does not offer any boating, sailing, or marina facilities. It is an extended-stay, budget/midscale hotel whose amenities are limited to standard features like fully equipped kitchens, free Wi-Fi, laundry facilities, and grab-and-go breakfast. However, because the property is located in Jacksonville's Southbank area near the St. Johns River and the Southbank Riverwalk, guests can access third-party water activities nearby: * **River Water Taxis:** Stops for the St. Johns River Taxi are located a short walk away along the Riverwalk, offering scenic river crossings and sightseeing cruises. * **Boat Charters & Sailing:** Several independent sailing charters, boat rental operators, and tour companies operate out of downtown marinas and public docks along the river nearby.

Q: Are there cooking classes or culinary experiences at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer cooking classes, culinary workshops, or organized culinary experiences. As a budget-to-midscale extended-stay hotel, its culinary amenities are focused strictly on self-catering: * **In-room kitchens:** Suites feature fully equipped kitchens (stovetop, microwave, full-sized refrigerator, and cookware/utensils) designed for guests to prepare their own meals. * **Grab-and-go breakfast:** The hotel provides a simple, complimentary grab-and-go breakfast bar in the mornings. ### Nearby Options for Cooking Classes If you are looking for hands-on culinary experiences in the Jacksonville area: * **JAX Cooking Studio:** A popular local venue offering interactive classes (date nights, regional/global cuisines, and baking workshops) led by professional chefs. * **Cozymeal / Local Chef Experiences:** Platforms like Cozymeal regularly host private and group cooking classes and chef tastings around Jacksonville.

Q: Are there cultural workshops or local art experiences at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the Extended Stay America – Jacksonville – Riverwalk – Convention Center does not offer on-site cultural workshops or art experiences. As a budget-friendly, extended-stay hotel, its amenities are geared toward practical long- or short-term living (such as in-room kitchens, grab-and-go breakfast, Wi-Fi, and guest laundry) rather than guest programming or resort activities. However, the hotel is well-situated near several of Jacksonville's primary cultural and arts venues: * **Cummer Museum of Art & Gardens:** Located just across the river in Riverside, featuring historic gardens, fine art collections, and frequent public art classes, lectures, and workshops. * **Riverside Arts Market (RAM):** Held weekly on Saturdays under the Fuller Warren Bridge, offering local artwork, artisan goods, live music, and occasional interactive demonstrations. * **Southbank Riverwalk & Public Art:** Just steps from the hotel, the Riverwalk features public sculptures and scenic views of the St. Johns River. * **Historic San Marco District:** Located nearby, home to local art galleries, boutique shopping, and independent dining. * **The Florida Theatre & Jacksonville Symphony:** Located in nearby Downtown for performing arts, live theater, and concerts.

Q: Are there daily scheduled activities or programming at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no daily scheduled activities or organized guest programming** at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. This property operates as a budget-friendly, self-catering extended-stay hotel rather than a full-service resort or social lodge. Its amenities are strictly practical and independent, focusing on: * In-room full kitchens (refrigerator, stovetop, microwave) * Complimentary grab-and-go breakfast in the lobby * On-site self-service laundry facilities * Free Wi-Fi and pet-friendly room options Guests seeking entertainment, guided events, or daily activities will need to explore the surrounding Jacksonville area, such as the nearby Southbank Riverwalk, San Marco dining district, or local downtown venues.

Q: Are there eco-tourism or nature excursions at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no on-site eco-tourism programs or nature excursions offered directly by Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center.** The property is a standard, budget/midscale extended-stay hotel that focuses on self-catering amenities (in-suite kitchens, guest laundry, and grab-and-go breakfast) rather than resort activities or guided tours. However, because of its location in Jacksonville, several nature spots and eco-tourism opportunities are reachable nearby: * **Jacksonville Southbank Riverwalk & St. Johns River:** Located just steps from the hotel, offering paved riverfront walking and cycling paths. * **Tree Hill Nature Center:** Located about 10–15 minutes away, featuring nature trails, gardens, and local wildlife conservation exhibits. * **Timucuan Ecological and Historic Preserve:** Located roughly 20–30 minutes northeast by car, offering thousands of acres of coastal wetlands, hiking trails, birdwatching, and kayak launches. * **Local Kayak & Boat Tours:** Independent outfitters in the Jacksonville area offer guided kayak tours and ecotours of the Intracoastal Waterway and the St. Johns River tributaries, which you can book independently.

Q: Are there exclusive partnerships with local attractions at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, Extended Stay America – Jacksonville – Riverwalk – Convention Center does not maintain exclusive partnerships or ticket packages with local attractions.** As an economy, extended-stay property, the hotel does not offer concierge-style attraction bundles, contracted ticket discounts, or co-branded partnerships with nearby sites (such as the Museum of Science & History, Cummer Museum, or Jacksonville Zoo). It primarily highlights these destinations due to its convenient proximity to the Southbank Riverwalk and downtown Jacksonville. However, guests can access attraction and dining discounts through two alternative avenues: 1. **Extended Perks Rewards Program:** Joining the chain’s free loyalty program gives members access to third-party "Instant Savings" discounts through their member portal, which often include rotating national and regional deals on theme parks, rental cars, and entertainment venues. 2. **Standard Group Discounts:** The hotel honors standard travel discounts (such as AAA/CAA, AARP, and Military/Government rates) on room bookings.

Q: Are there food tours arranged through Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, Extended Stay America – Jacksonville – Riverwalk – Convention Center does not arrange or offer food tours.** As an extended-stay, budget-friendly hotel, its services are limited to lodging amenities—such as suites with in-room kitchens, grab-and-go breakfast, self-service laundry, and parking. It does not have a concierge desk, tour desk, or organized tour partnerships. However, if you want to take a food tour in Jacksonville while staying there, you can book independent local food tours in the area (such as tours operated by companies like **The Tasting Tours** or **Secret Food Tours**, which offer walking culinary experiences in nearby historic neighborhoods like Avondale and Riverside).

Q: Are there group team-building activities at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer organized group team-building activities, nor does it have dedicated event/meeting facilities or activity coordinators. The property is a budget-focused, extended-stay hotel whose amenities are primarily limited to guest suites with in-room kitchens, guest laundry, free Wi-Fi, and grab-and-go breakfast. However, because the hotel is located along the Southbank near downtown Jacksonville, groups staying there often arrange third-party team-building activities nearby: * **The Jacksonville Riverwalk & St. Johns River Taxi:** Walking tours, river cruises, or scavenger hunts along the Southbank/Northbank. * **Escape Rooms & Entertainment:** Several escape rooms (e.g., The Escape Game, Prototype Escape Games) and interactive venues are located in the greater Jacksonville area. * **Local Parks & Museums:** Spaces like the Museum of Science & History (MOSH) and Treaty Oak Park are within walking distance or a short drive. * **Dedicated Meeting Spaces:** For formal workshops, groups typically rent meeting or conference rooms at nearby full-service convention hotels (such as the Southbank Hotel or Hyatt Regency) or the Prime F. Osborn III Convention Center.

Q: Are there indoor activities for bad weather at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, the hotel does not offer dedicated indoor recreational activities or amenities on-site.** As a budget extended-stay property, **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** focuses on essentials rather than resort-style entertainment. It does not have an indoor swimming pool, fitness center, game room, or lounge/restaurant. On-site indoor amenities are limited to what is inside your suite (flat-screen TV, full kitchen, and free Wi-Fi) along with a 24/7 guest laundry facility. ### Nearby Indoor Alternatives If you are caught in bad weather, there are several indoor attractions located just a short drive or rideshare away: * **MOSH (Museum of Science & History):** Located right along the Southbank Riverwalk, just minutes away, featuring hands-on exhibits and the Bryan-Gooding Planetarium. * **Cummer Museum of Art & Gardens:** A short drive across the river in Riverside, offering extensive indoor art galleries and historic collections. * **San Marco Dining & The San Marco Theatre district:** Just south of the hotel, featuring indoor dining, coffee shops, and independent bookstores. * **Main Street Bridge / Skyway to Downtown:** If transit is running, you can connect to downtown venues such as the **Jacksonville Main Public Library** or catch an indoor performance/movie at the historic **Florida Theatre**.

Q: Are there interactive or educational programs at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer interactive, recreational, or educational programs. It operates as a standard, self-catering extended-stay budget hotel. Its amenities are limited to basic lodging essentials such as in-suite kitchens, complimentary grab-and-go breakfast, self-service laundry facilities, and free Wi-Fi. If you are looking for interactive or educational activities nearby, the hotel is situated close to several local cultural attractions, including: * **MOSH (Museum of Science & History):** Located nearby along the Southbank Riverwalk, featuring hands-on science exhibits and a planetarium. * **Cummer Museum of Art & Gardens:** Located across the river, offering art education programs, galleries, and historic gardens. * **Jacksonville Zoo and Gardens:** A short drive away, offering wildlife exhibits and educational tours.

Q: Are there romantic experience packages at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no romantic experience packages** offered at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. Extended Stay America is a budget- and extended-stay brand designed for practical, self-sufficient accommodations. Amenities focus on essentials such as fully equipped in-room kitchens, grab-and-go breakfast, on-site guest laundry, and pet-friendly rooms, rather than upscale resort hospitality or romance perks (e.g., champagne, flowers, room service, or couples' packages). **Alternatives nearby:** * If you are seeking a romantic getaway in downtown Jacksonville near the Riverwalk, higher-end full-service hotels in the immediate area—such as the **Southbank Hotel Jacksonville Riverwalk**, the **DoubleTree by Hilton Hotel Jacksonville Riverfront**, or the **Hyatt Regency Jacksonville Riverfront**—frequently offer romance packages, on-site waterfront dining, and special-occasion room enhancements. * If you do choose to stay at this Extended Stay America location for its affordability and location, its setting on Prudential Drive still places you within walking distance of scenic walks along the **Southbank Riverwalk** and nearby dining in the historic **San Marco** neighborhood.

Q: Are there seasonal or holiday events at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not host its own seasonal or holiday events.** As an extended-stay, budget-friendly hotel focused on practical accommodations (in-room kitchens, grab-and-go breakfast, laundry facilities), it does not feature event programming, banquet ballrooms, or organized holiday activities on-site. Despite having "Convention Center" in its name, that simply refers to its geographic proximity to downtown Jacksonville's convention and event venues rather than an in-house convention center. However, the hotel is centrally located right on the Southbank near the St. Johns River, putting guests within walking distance or a short drive of major citywide seasonal and holiday events, including: * **Holiday River Fest & Jacksonville Light Boat Parade:** Held along the Downtown Riverwalk and St. Johns River (typically late November), featuring illuminated boats, the city Christmas tree lighting, and waterfront fireworks. * **Downtown New Year's Eve Fireworks:** Celebrated annually over the St. Johns River with primary viewing right along the Riverwalk. * **Christmas Made in the South:** A large seasonal arts and holiday shopping expo held nearby at the Prime F. Osborn III Convention Center. * **Riverside & Southbank Fall Markets:** Neighborhood harvest festivals, art walks, and holiday craft markets held around Riverside and the downtown riverbanks throughout autumn and December.

Q: Are there sunrise or sunset experiences at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no official or curated sunrise/sunset programs, rooftop viewing lounges, or special packages** offered at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. It is a budget-friendly, extended-stay hotel focused on practical amenities like in-room kitchens and guest laundry rather than experiential resort activities. However, because of the property's location, you can easily create your own sunrise or sunset experience just steps outside the hotel: * **Jacksonville Southbank Riverwalk:** The hotel is located a short walk from the Southbank Riverwalk, which runs along the St. Johns River. Walking or jogging along the promenade at dawn offers views of the sunrise reflecting off the water. * **Friendship Fountain & Park:** Located just a few blocks away along the river, this spot provides views looking toward the downtown skyline and bridges—a popular vantage point to watch the sunset over the St. Johns River and the city lights coming on. * **Main Street Bridge / River Taxis:** Walking out along the pedestrian paths of the nearby bridges or catching a river ferry in the evening provides open, unobstructed sunset views over the water.

Q: Are there teen-focused experiences at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no teen-focused experiences or organized youth activities at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center.** The property operates as a budget, self-service extended-stay hotel. Its amenities are practical and limited to essentials such as: * Studio suites with full kitchens * Free Wi-Fi and flat-screen TVs * Grab-and-go breakfast * Coin-operated laundry facilities There is no game room, activity center, pool, or programmed entertainment for teenagers on-site. ### Nearby Options for Teens While the hotel does not offer activities, its Southbank location provides easy access to nearby attractions that appeal to teens: * **Museum of Science & History (MOSH):** Located within walking distance (less than a 10-minute walk), featuring interactive science exhibits and the Bryan-Gooding Planetarium. * **Jacksonville Southbank Riverwalk & Friendship Fountain:** A scenic paved walkway for walking, running, or biking along the St. Johns River. * **EverBank Stadium & Sports Complex:** Located a short drive (or water taxi ride) across the river for NFL games, concerts, and major sporting events. * **San Marco Neighborhood:** A short drive south with boutique shopping, casual dining, and a historic movie theatre.

Q: Are there VIP or exclusive access experiences at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no VIP, concierge-level, or exclusive-access experiences at the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. This property is a budget-focused, midscale extended-stay hotel. Its operational model focuses on standard self-service and extended-stay necessities rather than hospitality luxury. Common amenities at this property are limited to: * Studio-style suites with fully equipped in-room kitchens * Basic grab-and-go breakfast options * Free Wi-Fi * On-site coin/card-operated laundry facilities * Standard self-parking It does **not** feature concierge lounges, executive club floors, private suites, or specialized VIP perks. If you are looking for VIP treatment or exclusive club-lounge access in downtown Jacksonville near the Riverwalk, higher-end full-service hotels in the vicinity (such as the Hyatt Regency Jacksonville Riverfront or nearby luxury boutique hotels) would be much better suited to those needs.

Q: Are there water parks or splash areas at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no water parks or splash areas at **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. This property is a basic extended-stay, budget hotel focused primarily on essentials like in-room kitchens, free Wi-Fi, and laundry facilities; it does not even feature a standard swimming pool.

Q: Are there water sports available on-site at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no water sports available on-site at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. It is a budget-friendly extended-stay hotel that focuses on essential amenities such as in-suite kitchens, guest laundry facilities, and complimentary Wi-Fi. However, because the property is situated along the Southbank of downtown Jacksonville near the St. Johns River, water sports, kayak rentals, and boat tours can be arranged through third-party vendors and marinas in the nearby surrounding area.

Q: Are there wellness retreats or themed weekends at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no wellness retreats or themed weekends hosted at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center**. This hotel operates as a standard, budget/midscale extended-stay property designed for practical, self-sufficient travel (relocations, temporary work assignments, and basic short- or long-term stays). Its amenities focus strictly on essentials, such as: * In-suite kitchens (refrigerator, stovetop, microwave) * Grab-and-go breakfast * On-site guest laundry facilities * Wi-Fi and pet-friendly rooms The property does not feature an on-site spa, dedicated wellness facilities, or event programming for retreat-style activities. If you are looking for organized retreats or themed weekend getaways in the Jacksonville area, you would need to look into full-service resorts, boutique hotels, or dedicated wellness centers elsewhere in Northeast Florida (such as properties in Ponte Vedra Beach or Amelia Island).

Q: Can Extended Stay America - Jacksonville - Riverwalk - Convention Center arrange private excursions?

A: **No, Extended Stay America – Jacksonville – Riverwalk – Convention Center cannot arrange private excursions.** As a budget-oriented, extended-stay hotel, it operates with limited front-desk staffing and basic self-service amenities (such as full in-room kitchens, grab-and-go breakfast, and laundry facilities). It does not feature a concierge desk, tour desk, or excursion-booking services. If you are looking to book private tours or activities in Jacksonville (such as river cruises, historic walking tours, or fishing charters), you will need to book them independently through local tour operators or third-party platforms (like Viator, GetYourGuide, or direct charter companies).

Q: Can I book kayaking or paddleboarding at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, you cannot book kayaking or paddleboarding directly through the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. This property is a budget, extended-stay hotel that focuses on essential lodging amenities (such as in-room kitchens, free Wi-Fi, and guest laundry) and does not provide marina services, concierge desks, or water-sport equipment rentals. However, because the hotel is located near the St. Johns River and the Southbank Riverwalk, you can easily book kayaking or stand-up paddleboarding (SUP) independently through local third-party outfitters around Jacksonville, such as: * **Kayak Amelia** (offers tours and rentals around local waterways and creeks) * **All About Going Green Kayak & Canoe Rentals** (local St. Johns River area rentals and tours) * Local rental vendors around **Jacksonville Beach**, **Timucuan Preserve**, or downtown launch points along the river.

Q: Can I book tickets for local events through Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, you cannot book tickets for local events directly through Extended Stay America - Jacksonville - Riverwalk - Convention Center.** Extended Stay America operates as a budget-to-midscale extended-stay hotel chain. The property does not feature a concierge desk, tour desk, or ticket-booking service. If you are planning to attend local events (such as games at EverBank Stadium, concerts at VyStar Veterans Memorial Arena, or performances at the Jacksonville Center for the Performing Arts): * You will need to purchase your tickets independently through authorized ticketing platforms (like Ticketmaster, AXS, or the venue's direct box office). * Front desk staff can offer general directions, transit suggestions, or recommendations, but they do not sell or arrange event tickets.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center arrange fishing trips?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not arrange fishing trips. As a budget-friendly, extended-stay hotel, it provides self-catering accommodations (suites with kitchens, laundry facilities, and basic front-desk services) rather than concierge, tour-desk, or excursion-booking services. If you are planning to fish while in the area, you will need to book directly with independent local fishing charters and guides operating along the St. Johns River or out toward Mayport and the Atlantic coast.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center host family movie nights or events?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not host family movie nights or organized guest events. Like most properties in the Extended Stay America chain, it operates as a budget/midscale extended-stay lodging facility focused on self-sufficient accommodations (featuring in-room kitchens, guest laundry, and grab-and-go breakfast) rather than resort-style programming, event hosting, or communal activities. However, because the property is located in the Southbank area along the Jacksonville Riverwalk, guests are within walking distance or a short drive to nearby parks, riverfront pavilions, and downtown venues that occasionally host community movie nights and public family events.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer curated city itineraries?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer curated city itineraries. As a budget, extended-stay hotel, it provides self-service amenities such as fully equipped in-room kitchens, on-site laundry facilities, free Wi-Fi, and a grab-and-go breakfast. It does not operate a concierge desk, tour desk, or itinerary-planning service. Guests typically need to plan their own activities, though the front desk staff can often provide basic local recommendations or directions upon request.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer guided tours?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center does not offer guided tours. As a budget, extended-stay hotel, its amenities are centered on self-service conveniences such as in-room kitchens, on-site laundry facilities, free Wi-Fi, and grab-and-go breakfast. If you are looking for guided tours of Jacksonville, you will need to book them through independent, local tour operators or visit nearby attraction visitor centers (such as river cruises, historic San Marco walking tours, or downtown tours).

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer hiking excursions?

A: **No**, Extended Stay America - Jacksonville - Riverwalk - Convention Center does not offer hiking excursions. As a budget-friendly, extended-stay hotel, its amenities are focused on self-catering lodging (such as in-room kitchens, on-site laundry, free Wi-Fi, and grab-and-go breakfast) rather than guided activities or tour services. However, the hotel is located within walking distance of the paved **Jacksonville Southbank Riverwalk** along the St. Johns River, and local nature preserves with trails (such as the Timucuan Ecological and Historic Preserve or Kathryn Abbey Hanna Park) are accessible by car if you wish to plan your own hikes.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer wine tastings?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer wine tastings. It is a budget-friendly, extended-stay hotel that focuses on essential amenities—such as suites with fully equipped kitchens, free Wi-Fi, laundry facilities, and a complimentary grab-and-go breakfast. It does not have an on-site bar, restaurant, or wine-tasting program.

Q: Does the property host retreat-style experiences at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not host retreat-style experiences. It operates strictly as a budget-to-midscale extended-stay hotel focused on self-sufficient accommodations. Its amenities are limited to standard long- and short-term stay conveniences, such as: * Studio suites with fully equipped in-room kitchens * Grab-and-go breakfast * On-site guest laundry facilities * Free Wi-Fi The property does not have event spaces, meeting facilities, wellness programs, curated packages, or the infrastructure required to support retreat-style gatherings. Groups planning a retreat generally look to full-service hotels, resorts, or dedicated conference centers in the Jacksonville area instead.

Q: Does the property provide adventure tours at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not provide adventure tours. It operates as an extended-stay, budget/economy hotel focused on self-sufficient accommodations. Standard amenities include in-room fully equipped kitchens, free Wi-Fi, grab-and-go breakfast, and on-site guest laundry facilities. It does not offer tour desk services, activity booking, or guided outdoor adventure programs. Guests interested in tours or excursions in the Jacksonville area would need to book them independently through third-party operators.

Q: Is there live entertainment at night at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there is no live entertainment at night at **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. This property is a basic, self-service extended-stay hotel focused on practical amenities such as in-suite kitchens, free Wi-Fi, guest laundry, and grab-and-go breakfast. It does not have on-site bars, lounges, restaurants, or event venues to host live entertainment. However, because it is located on the Southbank near the Jacksonville Riverwalk, downtown Jacksonville, and the historic San Marco neighborhood, you are within walking distance or a short drive/transit ride to nearby venues, bars, and theaters that offer nightlife and live performances.

Q: Is there structured programming for different age groups at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, Extended Stay America – Jacksonville – Riverwalk – Convention Center does not offer structured programming, kids' clubs, or scheduled activities for different age groups. It is a budget-friendly, extended-stay hotel geared toward self-sufficient travelers, business guests, and families. Its amenities are practical—such as fully equipped in-room kitchens, grab-and-go breakfast, guest laundry facilities, and free Wi-Fi—rather than resort-style entertainment or supervised programs.

Q: Are there local festivals or seasonal events at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** (located at 1413 Prudential Dr on Jacksonville’s Southbank) **does not host its own festivals or seasonal events on-site**. It is a budget-friendly, extended-stay lodging property focused on practical accommodations (such as in-room kitchenettes and laundry facilities) rather than entertainment venues. However, due to its location right along the **Southbank Riverwalk** and its proximity to Downtown Jacksonville and the Prime F. Osborn III Convention Center, the hotel serves as convenient lodging for many major local festivals and seasonal events happening within walking distance or a short drive/water taxi ride away: * **Downtown Jacksonville Art Walk:** Held the first Wednesday of every month throughout Downtown and nearby riverfront areas. * **Jacksonville Jazz Festival:** One of the country's largest free jazz festivals, held downtown along the riverfront each spring (Memorial Day weekend). * **Riverside Arts Market:** A weekly seasonal Saturday arts, local produce, and music market just across the river under the Fuller Warren Bridge. * **4th of July Fireworks & New Year's Eve Celebrations:** St. Johns Riverfront festivities where fireworks are launched over the river, easily visible from the Southbank Riverwalk nearby. * **Jacksonville Light Boat Parade:** A holiday season tradition in November/December featuring illuminated boats cruising along the Northbank and Southbank Riverwalks. * **Convention Center Events:** Expos, comic cons, and consumer shows held at the nearby **Prime F. Osborn III Convention Center**. If you are planning a visit around a specific festival, check the **Downtown Jacksonville (DTJax)** calendar or the **Visit Jacksonville** events page for exact seasonal dates.

Q: Are there parks or outdoor spaces near Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Yes, there are several prominent parks and outdoor spaces within walking distance or a short drive from the hotel (located on Prudential Drive on Jacksonville’s Southbank): * **Jessie Ball DuPont Park (Treaty Oak):** Located just a short walk (about 2–3 blocks / ~0.2 miles) from the hotel. It is home to the famous Treaty Oak, a massive, majestic live oak tree estimated to be over 250 years old, set within a quiet, shaded park. * **Southbank Riverwalk:** Situated just a few minutes' walk north. This 1.25-mile paved pedestrian promenade stretches along the St. Johns River, offering scenic skyline views, benches, walking/jogging paths, and water views. * **St. Johns River Park & Friendship Fountain:** Located along the Southbank Riverwalk (about a 10-minute walk). This revitalized riverfront park features one of the largest self-contained fountains in the country, public lawns, walkways, and views of Downtown. * **RiversEdge Park:** A newly developed riverfront public park space located nearby on the Southbank along the river. * **Acosta Bridge & Main Street Bridge Pedestrian Walkways:** You can easily access the pedestrian walkways on either bridge to cross over the river to the **Northbank Riverwalk** and Downtown parks like James Weldon Johnson Park or Riverfront Plaza.

Q: Are there rooftop or scenic restaurants nearby Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Because the hotel is located on Prudential Drive along Jacksonville’s **Southbank**, several scenic waterfront and rooftop dining options are located in the immediate area or just across the river. --- ### **1. Scenic Waterfront Restaurants (Within Walking Distance)** * **Chart House** *(~5–7 minute walk / 0.3 miles)* * **The Vibe:** One of Jacksonville’s quintessential riverfront dining spots. Known for its mid-century modern, Frank Lloyd Wright–inspired architecture, it sits directly on the Southbank Riverwalk and features floor-to-ceiling glass windows overlooking the St. Johns River and the downtown skyline. * **Menu:** High-end steak, seafood, prime rib, and craft cocktails. * **Southbank Hotel Dining / Pier 225** *(~5-minute walk)* * **The Vibe:** Located right next door, the Southbank Hotel offers outdoor river-facing patio areas and lounges where you can grab drinks and casual fare right alongside the Riverwalk. --- ### **2. Rooftop Restaurants & Bars (A Quick 5-to-10 Minute Drive/Rideshare)** While there are no open-air rooftops directly on Prudential Drive, top rooftop dining options are just across the St. Johns River: * **Cowford Chophouse** *(Downtown / Bay St – ~5 minutes away across the Main Street Bridge)* * **The Vibe:** Located in a restored 1902 historic bank building, this upscale steakhouse features a stylish rooftop bar and terrace. It offers views of the St. Johns River, the illuminated Main Street Bridge, and downtown Jacksonville. * **Menu:** Steaks, raw bar, seafood, and upscale craft cocktails. * **River & Post** *(Riverside – ~8 to 10 minutes away)* * **The Vibe:** One of the most popular rooftops in Jacksonville. The 9th-floor open-air rooftop lounge features fire pits, plush seating, and expansive skyline and river views. * **Menu:** Upscale casual dining room downstairs (seafood-forward) and appetizers, charcuterie, and specialty cocktails on the roof. * **Estrella Cocina** *(Downtown / Adams St – ~6 minutes away)* * **The Vibe:** A 7th-floor rooftop restaurant and lounge inspired by Baja Mexican cuisine and culture, offering city views and an open-air terrace. * **Menu:** Tacos, ceviches, and an extensive tequila/mezcal craft cocktail list. --- **Tip for Getting Around:** To cross over to Downtown without driving, the **Jacksonville River Taxi** picks up from Southbank stops (such as near Riverplace Tower or Friendship Fountain) and drops off near downtown dining spots along the Northbank.

Q: Can I book excursions through Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, you cannot book excursions directly through the hotel.** Extended Stay America – Jacksonville – Riverwalk – Convention Center operates as a budget-friendly, extended-stay hotel and does not have a concierge, tour desk, or excursion booking service. If you are looking to plan or book excursions (such as river cruises, museum visits, or city tours): * **Front desk staff** may be able to offer informal local recommendations or provide visitor brochures kept in the lobby. * You will need to book tours and excursions directly through third-party platforms (like Viator, GetYourGuide, or TripAdvisor) or through individual tour operators' websites.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer free local transportation?

A: **No, the hotel does not reliably provide a dedicated free shuttle service.** While some older third-party travel listings historically mentioned a free local shuttle, the official Extended Stay America property listing and current booking platforms confirm that **shuttle and airport transportation services are not provided**. ### Getting Around: * **Public Transit:** The hotel is located in the Southbank area and is roughly a 4-to-5-minute walk from the **Jacksonville Skyway** (automated people mover stations at Riverplace or Kings Avenue), which provides free light-rail transit across the river into Downtown Jacksonville. * **On-Site Parking:** Self-parking is available on-site for a daily fee. * **Rideshare/Taxis:** Taxis, Uber, and Lyft operate regularly in the downtown Jacksonville area.

Q: What local cuisine is popular in this area at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** is situated on Jacksonville's Southbank along the St. Johns River (near the historic San Marco neighborhood). Jacksonville sits at the culinary crossroads of coastal Florida, the deep American South, and the Atlantic seafood tradition. The following distinct local specialties define this area: --- ### 1. Mayport Shrimp * **What it is:** Jacksonville’s quintessential local ingredient. These are wild-caught shrimp brought into the historic coastal village of Mayport (just east along the river). * **How it’s served:** Famous for its natural sweetness and firm texture, you’ll find it battered and fried in seafood baskets, blackened, or served atop stone-ground cheese grits (Shrimp & Grits). ### 2. The “Camel Rider” Sandwich * **What it is:** Jacksonville’s most iconic and unique sandwich. Invented by the city’s prominent Arab American community in the mid-20th century, it is ubiquitous across local delis and quick-service spots. * **How it’s served:** A fresh pita stuffed with cold cuts (usually ham, salami, and bologna), cheese, lettuce, tomato, onions, and an Italian-style vinaigrette. Popular variations include the *Steak-in-a-Sack* or *Garlic Shrimp Rider*. ### 3. Jacksonville-Style Garlic Crabs * **What it is:** A coastal, Gullah Geechee-influenced staple found at crab shacks throughout the city. * **How it’s served:** Blue crabs sautéed and smothered in a heavy, savory garlic butter sauce, commonly tossed with boiled potatoes, corn on the cob, smoked sausage, and hard-boiled eggs. ### 4. Datil Pepper Dishes & Minorcan Clam Chowder * **What it is:** Originating just south in St. Augustine from 18th-century Minorcan settlers, the **datil pepper** is a local North Florida chili that delivers fruity, tangy heat similar to a habanero. * **How it’s served:** Most notably found in **Minorcan Clam Chowder**—a spicy, tomato-based red chowder spiked with datil peppers—as well as in datil pepper hot sauces and barbecue glazes. ### 5. Southern Barbecue & Lowcountry Fare * **What it is:** Jacksonville’s location near the Georgia border makes Southern barbecue a staple. * **How it’s served:** Smoked pork shoulder, brisket, and ribs paired with sides like collard greens, mac and cheese, Brunswick stew, and cornbread. --- ### Where to Try It Nearby (Southbank / San Marco) Because the hotel is located right on the Southbank, you are minutes away from great dining hubs: * **San Marco Square:** Located less than 5 minutes south, this neighborhood features local favorites like **The Bearded Pig** (popular for regional barbecue) as well as upscale bistros and coastal seafood spots. * **Local Seafood Spots:** Across the bridges in Downtown/Riverside or slightly east toward the coast, local fish camps and crab shacks serve fresh Mayport shrimp platters, she-crab soup, and garlic crabs.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have a swimming pool?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not have a swimming pool.

Q: Are there any laundry service promotions or discounts at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** does not offer specific discounts or promotions for laundry. Key details regarding the laundry amenities include: * **Self-Service Facility:** Like most Extended Stay America properties, this location provides a **24/7 coin-/card-operated guest laundromat**, rather than a full-service dry cleaning or valet wash-and-fold service. * **Fixed Per-Load Pricing:** Washers and dryers are priced per load (typically a nominal fee), and these machine costs do not participate in brand discount codes or room promotions. * **General Hotel Promotions:** While laundry is not discounted, you can take advantage of broader hotel deals—such as the **Extended Perks** rewards program (which provides room discounts and partner savings), extended length-of-stay discounts (weekly/monthly rates), and AAA/military/senior rates. *Tip:* Because guest laundry facilities are self-serve, guests looking to save money on laundry typically bring their own high-efficiency detergent pods and dryer sheets rather than purchasing single-load packets from the hotel vending machines.

Q: Are there self-service laundry facilities available on site at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center features on-site, self-service guest laundry facilities. The laundromat facility is accessible 24 hours a day, 7 days a week.

Q: Can I request dry cleaning at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, Extended Stay America – Jacksonville – Riverwalk – Convention Center does not offer in-house dry cleaning services.** The property provides self-service laundry amenities: * **24/7 On-site Guest Laundry:** A self-service, coin-operated facility with washers and dryers. * **In-room Ironing:** Suites come equipped with an iron and a full-size ironing board. If you need professional dry cleaning during your stay, you will need to arrange service through a local Jacksonville dry cleaner or a mobile pickup/delivery laundry service. The front desk staff can often provide recommendations for nearby cleaners.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have a coin-operated laundry facility?

A: **Yes**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center has an on-site, self-service guest laundry facility. The facility is open 24/7 and features self-service washers and dryers, which operate via coins or laundry payment systems. You can also purchase detergent or exchange bills for change at the front desk if needed.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer on-site laundry services?

A: **Yes.** Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center offers an **on-site guest laundry facility**. It is a self-service, coin-operated laundromat area accessible to guests 24/7.

Q: How do I arrange laundry service at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, full-service valet laundry or dry cleaning is not provided by the hotel staff. Instead, guests handle laundry through **on-site, self-service facilities** or via **third-party services**: ### 1. Using the On-Site Laundry Facility (Self-Service) * **Access:** The hotel has a dedicated guest laundry room open **24 hours a day**. * **Payment:** Washers and dryers are fee-based (typically coin-operated, though many machines also support mobile app or card swipe payments). If you need quarters, the front desk can usually provide change. * **Detergent & Supplies:** Detergent vending is often available in the laundry room, or you can purchase small laundry supplies at the front desk or bring your own. * **Ironing:** Rooms include an iron and ironing board. --- ### 2. Arranging Full-Service / Wash-and-Fold / Dry Cleaning If you need someone else to wash, fold, or dry-clean your clothes: * **Third-Party Laundry Services:** Use a local on-demand service (such as Laundryheap, Poplin, or local Jacksonville dry cleaners). * **Delivery & Pickup:** Coordinate the pickup time through the service's app or website. Most services will pick up and drop off bags at the hotel front desk/lobby. Check with the front desk staff beforehand to let them know a courier will be collecting or delivering an order for your room.

Q: Is same-day dry cleaning available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, same-day dry cleaning is not provided by the hotel.** The **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** offers **self-service, coin-operated guest laundry facilities** (washers and dryers) along with irons and ironing boards in the suites. The hotel does not have an in-house dry-cleaning service. If you need same-day dry cleaning during your stay, you will need to take your items to a local dry cleaner in the Jacksonville/Downtown area or arrange for an independent on-demand laundry pickup and delivery service.

Q: Is same-day laundry service available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, the hotel does not offer an in-house full-service or same-day valet laundry service.** Instead, the property provides a **24/7 self-service, coin-operated guest laundry facility** (washers and dryers) on-site, allowing you to wash and dry clothes yourself whenever needed. If you require professional same-day or drop-off laundry/dry-cleaning, you will need to arrange service through an independent local dry cleaner or a mobile pickup-and-delivery laundry service (such as Laundryheap or local wash-and-fold providers).

Q: Is there a fee for laundry services at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, there is a fee.** The hotel features a 24/7 on-site self-service guest laundry room equipped with coin-operated washers and dryers. * **Cost:** Typically around **$2.00 to $3.50 per wash** and **$2.00 to $3.50 per dry cycle**, payable with coins (or via mobile payment apps depending on machine upgrades). * **Supplies:** Detergent and fabric softeners can usually be purchased from on-site vending machines or at the front desk for an additional small fee, or you can bring your own.

Q: Is valet dry cleaning available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, valet dry cleaning is not an available service at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center**. The property provides a **self-service, coin-operated guest laundry facility** on-site, along with irons and ironing boards in the suites. If you require dry cleaning during your stay, you will need to utilize an independent local dry cleaner or a third-party pickup/delivery laundry service in the area.

Q: What are the laundry hours at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The on-site guest laundry facilities at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** are open **24 hours a day, 7 days a week (24/7)**.

Q: What is the turnaround time for laundry service at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America – Jacksonville – Riverwalk – Convention Center** does not offer an in-house, valet, or full-service laundry drop-off with a set turnaround time. Instead, the hotel provides a **self-service guest laundromat**: * **Turnaround:** Immediate / self-paced (standard wash and dry cycles typically take around 60 to 90 minutes total). * **Hours:** Available **24/7**. * **Setup:** On-site, card- or coin-operated washers and dryers. *(Note: If you arrange a third-party laundry/dry-cleaning service or mobile pickup to collect from the front desk, typical turnaround for those external services is generally 24 to 48 hours.)*

Q: Are loyalty perks included with packages at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, loyalty perks depend entirely on how and where the package is booked: ### 1. Bookings Through Third-Party Packages (Expedia, Priceline, Flight+Hotel Bundles) * **No rate perks or retro-applied benefits:** If your package was purchased through an online travel agency (OTA) or third-party vacation bundler, program-specific rate discounts cannot be applied. * **Points/Loyalty Numbers:** Unlike traditional chain programs (such as Marriott Bonvoy or Hilton Honors), the **Extended Perks** program does not issue member numbers, earnable night credits, or redeemable points. Therefore, there are no loyalty points to earn or accrue on package reservations. * **On-property amenities:** Standard hotel amenities (e.g., free Wi-Fi, full in-room kitchen, and grab-and-go breakfast) are available to all guests regardless of the booking package. ### 2. Direct Packages / Long-Stay Bundles via Extended Stay America * If you book directly through Extended Stay America (online at esa.com or by phone) using your **Extended Perks** account: * **Exclusive Member Rates:** Automatically apply to direct bookings. * **Stay Length Perks:** If your package or booking is for **7 or more consecutive nights**, Extended Perks members receive access to complimentary early check-in and late checkout (subject to availability). * **Partner Savings & Monthly Draws:** You retain access to partner discounts (car rentals, restaurants, retail) and automatic entry into monthly member prize drawings simply by holding an active account. **Summary:** If you booked an external vacation/travel package, you generally cannot combine loyalty perks with that third-party rate; to guarantee loyalty benefits, reservations must be booked directly under your Extended Perks profile.

Q: Are member rates lower than public rates at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, member rates are lower than public rates** at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. * **Extended Perks Member Rates:** By joining Extended Stay America’s free rewards program (**Extended Perks**), you receive access to exclusive member-only pricing when booking directly on their website, mobile app, or by phone. This rate is routinely discounted compared to the standard, non-member public rate. * **New Member Discounts:** New members also receive an introductory promotion (typically around 10% off your next stay upon registration) that reduces the rate further below the standard public price. * **Affiliation Member Rates:** Other organization member rates (such as **AAA** or **AARP**) are also available at this property and are discounted compared to standard public rack rates. To access the lowest member rate, make sure you are logged into your Extended Perks account on the official Extended Stay America website prior to searching for your dates.

Q: Are there AAA or AARP discounts at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** offers discounts for AAA and seniors, though policies differ slightly: * **AAA Discount:** **Yes.** You can select the **"Auto Club/AAA"** rate when booking on the Extended Stay America website or over the phone. The discount applies to stays of 1 to 6 nights, and you must present a valid AAA/Auto Club membership card and photo ID at check-in. * **AARP / Senior Discount:** **Yes, as a general Senior Rate.** Extended Stay America does not have a contract partnership with AARP directly. However, the property offers a **Senior Discount** available to any guest **55 years of age or older**, regardless of whether you belong to AARP or any specific senior organization. You can select "Senior Discount" in the rate dropdown when booking, and valid ID showing proof of age is required upon arrival. *Note: Discount rates are subject to availability for your chosen dates and cannot be combined with other promotional codes.*

Q: Are there advance purchase discounts at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, Extended Stay America – Jacksonville – Riverwalk – Convention Center participates in Extended Stay America’s brand-wide **Advance Purchase Rate**. Key details and policies associated with this discount include: * **Discount Amount:** Typically saves **up to 10%** off the standard nightly rate. * **Booking Window:** You must book your stay at least **7 days (one week) in advance**. * **Payment Requirement:** The full amount of the stay (including room rate and applicable taxes) is charged upfront at the time of booking. * **Cancellation & Refund Policy:** Reservations booked under the Advance Purchase rate are strictly **non-refundable and non-modifiable**, except within a **24-hour grace period** immediately following the original booking. Canceling after 24 hours or failing to check in results in forfeiting the entire prepayment. *Tip: Availability can vary depending on occupancy and your chosen dates. You can select this option by searching your dates directly on the Extended Stay America website or app and choosing the "Advance Purchase Rate" option during checkout.*

Q: Are there all-inclusive options at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no all-inclusive options** at the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. Extended Stay America is a budget/midscale extended-stay hotel chain that operates on a self-catering model rather than a resort format. Its amenities and dining setup include: * **In-Room Kitchens:** Every suite includes a fully equipped kitchen (refrigerator, stovetop, microwave, and cooking/dining utensils) intended for guests to cook their own meals. * **Breakfast:** It offers a limited, complimentary grab-and-go breakfast (items such as coffee, tea, breakfast bars, and muffins), but it does not have full-service on-site restaurants, bars, room service, or meal/drink packages. For lunch and dinner, guests either prepare food in their suites or dine at restaurants located nearby along the Southbank/Riverwalk area.

Q: Are there Black Friday or Cyber Monday deals at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, during the Thanksgiving through Cyber Week shopping period, you can find Black Friday and Cyber Monday deals that apply to Extended Stay America – Jacksonville – Riverwalk – Convention Center.** Specific property details and booking tips include: ### 1. Brand-Wide Black Friday & Cyber Week Promotions * **Cyber Week / Black Friday Sales:** Extended Stay America regularly runs annual late-November/early-December promotions (often marketed as **Cyber Week** or **Black Friday/Holiday Savings**) offering discounts typically ranging from **up to 40% to 60% off** standard retail rates depending on the length of stay. * **Participation:** Individual locations (including the Jacksonville – Riverwalk – Convention Center property) participate in these chain-wide promotions, subject to room availability and blackout dates. ### 2. How to Access the Deals * **Booking Window:** These promotions launch around Thanksgiving week and run through Cyber Monday into early December. * **Special Promo Codes:** During the sale, Extended Stay America publishes an official coupon code directly on the homepage and special offers page to enter in the *Promo Code* or *Special Rate* field during checkout. * **Extended Perks Membership:** Joining their free loyalty program, **Extended Perks**, unlocks member-only flash sales, an immediate introductory discount (usually around 10–20%), and early access to seasonal promotions. ### 3. Alternative Ways to Save If you are planning to book outside of the late-November holiday window: * **Length of Stay Discounts:** ESA automatically discounts longer bookings (e.g., 7+ nights or 30+ nights). * **Standard Affinity Discounts:** They offer dedicated rates for AAA/Auto Club members, seniors, government/military personnel, and students. * **Third-Party Platforms:** Major travel booking engines (such as Expedia, Booking.com, and Hotels.com) also run their own sitewide Black Friday hotel sales that include inventory at this Jacksonville location.

Q: Are there corporate discounts available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, corporate discounts are available** at the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. Depending on whether you already have a corporate code or want to negotiate a company rate, you can access them in the following ways: --- ### 1. Booking with an Existing Corporate Code * On the [Extended Stay America website](https://www.extendedstayamerica.com) or mobile app, go to the booking search tool. * Under **"Special Rate,"** select **"Corporate Code"** from the drop-down menu and enter your company’s assigned code to reveal the discounted rates for this location. * You can also provide the code when booking through corporate travel portals (Concur, Egencia, etc.) or via a Global Distribution System (GDS code: **EA**). --- ### 2. Setting Up a New Corporate / Company Account Extended Stay America manages corporate partnerships through its **Client Connect** business travel program: * **Custom Negotiated Rates:** Companies with recurring or extended business travel needs (such as project work, healthcare assignments, or corporate relocations) can request customized corporate rates. * **Perks for Businesses:** Accounts can include preferred partner pricing, direct billing options, centralized invoicing, and dedicated account support. * **How to Request:** You can submit an inquiry through the corporate travel section on the Extended Stay America website or contact the hotel’s local sales department directly. --- ### 3. Alternative Business & Extended Stay Discounts If your company does not have a formal corporate code setup, you can still lower costs using: * **"STAY Longer. Save More." Discount:** The brand automatically scales down nightly rates the longer you stay (typically applied in 7+ night, 14+ night, or 30+ night tiers). * **Government & Military Rates:** If the travel is tied to official government or military business, there is a dedicated rate category accessible via the booking menu. * **Extended Perks:** Joining their free member loyalty program unlocks exclusive member rates, promo discounts, and free early check-in/late check-out privileges on stays of 7+ nights. --- ### Contacting the Hotel Directly For group room blocks (e.g., project crews, convention attendees) or locally negotiated corporate agreements, call the property directly: * **Phone:** (904) 396-1777 * **Address:** 1413 Prudential Dr., Jacksonville, FL 32207

Q: Are there credit card partner promotions at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America – Jacksonville – Riverwalk – Convention Center** does not have an exclusive or dedicated credit card partnership specific to that single hotel. However, there are several ways to apply credit card promotions and partner benefits when staying there: ### 1. Bank Merchant Offers (Amex Offers, Chase Offers, Capital One Offers) * Major issuers (such as **American Express Offers**, **Chase Offers**, and **Citi Merchant Offers**) frequently run rotating promotions for Extended Stay America (e.g., *“Spend $150+, get $30 back”* or *5%–10% statement credits*). * Because this location is booked directly through the central Extended Stay America reservations system (ESA.com) or at the front desk, official corporate merchant offers apply directly to stays at this property. ### 2. Credit Card Travel Portals * If you hold travel rewards cards (such as Chase Sapphire, Capital One Venture, or American Express Platinum/Gold), you can book this property via **Chase Travel**, **Capital One Travel**, or **Amex Travel**. * These portals frequently offer **5x to 10x points/miles per dollar** spent on prepaid hotel stays or allow you to redeem flexible points toward the room. ### 3. Extended Stay America "Extended Perks" Loyalty Program * While Extended Stay America does not issue a cobranded credit card, they offer a free program called **Extended Perks**. * Signing up gives an instant member discount on room rates, special retail partner discounts (such as dining delivery, retail, and rental cars), and periodic promotional codes that can be used on bookings at the Jacksonville Riverwalk location. **Tip:** Before booking, check the "Offers" or "Deals" section in your bank's mobile app (Chase, Amex, Capital One, etc.) to activate any active Extended Stay America statement credit offers prior to paying.

Q: Are there dining credit packages at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no dining credit packages** offered at the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. This property is a budget extended-stay hotel and does not feature full-service on-site restaurants, bars, or resort amenities that would support dining credits. Instead, food and dining options at the hotel are limited to: * **In-Suite Kitchens:** Every suite includes a private, fully equipped kitchen (refrigerator, stovetop, microwave, and coffee maker) designed for self-catering. * **Complimentary Grab-and-Go Breakfast:** Basic morning items (such as breakfast bars, muffins, hot cereal, and coffee/tea) are included with your stay. * **Delivery Partnerships & Perks:** Extended Stay America partners with Grubhub (occasionally offering promotions such as a free trial of Grubhub+ for waived delivery fees), and the free *Extended Perks* loyalty program provides member discounts at select partner retail and restaurant chains nationwide.

Q: Are there event or festival-themed packages at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer event- or festival-themed packages. As an economy, extended-stay lodging brand, the property focuses on budget-friendly, apartment-style essentials (such as in-room kitchenettes, grab-and-go breakfast, and weekly/monthly discounted rates) rather than experiential hospitality or bundled tourism packages. The discounts available at this location are typically limited to: * **Extended-stay tiers** (weekly and monthly rate discounts) * **Standard affinity/membership discounts** (AAA, Senior, Military/Government) * **Extended Perks member rates** * **Corporate and group rate codes** If you are visiting for a local festival (such as the Jacksonville Jazz Festival) or a convention at the nearby Prime F. Osborn III Convention Center, the hotel serves as a convenient base due to its downtown/Riverwalk location, but you will need to purchase event tickets and arrange bookings separately.

Q: Are there golf stay-and-play packages at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer golf stay-and-play packages. The property is a budget extended-stay hotel catering to self-sufficient travelers (offering amenities like in-suite kitchens, laundry facilities, and grab-and-go breakfast) rather than a resort, so it does not partner with or package tee times with local golf clubs. However, if you choose to stay there as an affordable base, several public and semi-private golf courses in and around the Jacksonville area are within driving distance, including: * **Brentwood Golf Course** (public 9-hole course, ~10–15 minutes north) * **Blue Sky Golf Club** (public 18-hole course, ~15 minutes east) * **Hidden Hills Golf Club** (~20 minutes east) * **The Golf Club at South Hampton** or **Champions Club at Julington Creek** (~25–30 minutes south) If you are specifically looking for bundled stay-and-play packages in the greater Jacksonville/Northeast Florida area, you would want to look at dedicated golf resorts such as **TPC Sawgrass / Sawgrass Marriott Golf Resort & Spa** (Ponte Vedra Beach) or the **World Golf Village Renaissance St. Augustine Resort**.

Q: Are there group booking discounts at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, group booking discounts are available** at the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center through the chain's corporate group sales program. The discounts and eligibility generally depend on the type of group and the length of your stay: * **Short-Term Events, Meetings, and Celebrations:** Discounted rates are available for group room blocks of **10 or more rooms** (ideal for weddings, family reunions, sports teams, or local conferences). * **Long-Term / Corporate & Project Stays:** Special discounted project rates are offered when reserving **5 or more rooms for 7 nights or longer**. * **Tiered Length-of-Stay Discounts:** Because this is an extended-stay property, group rates can often be paired with their *Stay Longer, Save More* pricing structure, which automatically discounts rates for stays of 7+, 30+, or 60+ nights. ### How to request a group rate: 1. **Online Inquiry:** Submit a request through the **Groups & Meetings** page on the [Extended Stay America website](https://www.extendedstayamerica.com). 2. **National Group Sales Line:** Call Extended Stay America’s dedicated group booking department directly at **1-877-701-3383** to speak with a sales coordinator. 3. **Contact the Hotel Directly:** You can also call the Jacksonville – Riverwalk property directly to speak with their on-site general manager or sales coordinator, especially if your dates are near or you have specific room-type requirements.

Q: Are there holiday packages available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, Extended Stay America – Jacksonville – Riverwalk – Convention Center does not offer traditional holiday vacation packages** (such as bundled holiday event dining, sightseeing, or seasonal entertainment packages). Because Extended Stay America is an extended-stay, budget-to-midscale hotel brand, its offerings focus on practical lodging rather than resort-style package deals. However, you can still find standard promotional rates and travel discounts over holiday periods, including: * **Weekly & Long-Stay Discounts:** Tiered lower rates for bookings of 7+ or 30+ nights. * **Extended Perks Rewards:** Member discounts and promotional coupon codes applied directly to room rates. * **Third-Party Travel Bundles:** Online travel agencies (like Expedia or Priceline) often allow you to create your own flight + hotel or car rental holiday bundles that include this property. * **Standard Discounts:** AAA, senior (AARP), and government/military rates when applicable. If you are looking for holiday-specific packages (e.g., tickets to local Jacksonville holiday lights, festival events, or river cruises), you will need to book the hotel room and event tickets separately.

Q: Are there last-minute deals available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Last-minute deals for **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** depend directly on your exact travel dates, real-time occupancy, and local demand (such as nearby conventions or events). Specific strategies and typical price ranges for booking on short notice include: ### 1. Typical Rates & Discounts * **Rate Range:** Depending on the day of the week and local events, last-minute nightly rates typically fall between **$55 and $120+** per night before taxes and fees. * **Extended Stays:** If you are staying 7+ or 30+ nights, Extended Stay America automatically applies tiered discounts (often up to 20% or more), which can provide significant savings even on short notice. ### 2. Official Website Discounts * **Member Rates:** Joining the free Extended Stay America rewards program provides access to exclusive member rates and instant savings. * **Special Discount Codes:** Rates are available for **AAA/CAA**, seniors, and government/military travelers. ### 3. Third-Party Travel Sites (OTAs) * Booking sites like **Kayak, Priceline, Expedia, Hotels.com, and Agoda** frequently feature same-day "mobile-only" discounts or last-minute flash markdowns if the hotel has unsold rooms. * Check **HotelTonight** or the Priceline Express Deals section for same-day discounted rates. ### 4. Direct Booking & Inquiries * If booking for tonight or within the next 24–48 hours, calling the front desk directly can sometimes secure a matched online rate or an unlisted vacancy: * **Phone:** +1 (904) 396-1777 * **Address:** 1413 Prudential Dr, Jacksonville, FL 32207

Q: Are there midweek specials at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** does not offer a designated or permanent "midweek special" rate package. However, you can often secure lower rates for midweek travel in other ways: 1. **Lower Midweek Base Rates:** Like most extended-stay properties, nightly dynamic pricing varies based on local demand and convention schedules, and Monday through Thursday nights often price lower than weekends depending on events downtown. 2. **Weekly / Extended-Stay Tiers:** Extended Stay America’s standard discount model is based on length of stay (e.g., discounts for 7+ or 30+ nights) rather than specific days of the week. 3. **Brand Promotions & Perks:** You can apply general promotional codes, join the free **Extended Perks** program for member-exclusive discounts, or use standard discounts such as AAA, senior, military/government, or Advance Purchase rates. To check whether specific midweek dates have promotional rates available, check directly on the [Extended Stay America website](https://www.extendedstayamerica.com) or call the hotel directly at **(904) 396-1777**.

Q: Are there off-season discounts at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** does not offer a standalone, flat-rate promotional deal explicitly called an “off-season discount.” Instead, seasonal and low-demand savings are passed along through several standard pricing mechanisms: 1. **Dynamic / Seasonal Base Rates:** During Jacksonville’s off-peak travel periods (typically late fall and winter, outside of major holidays, football games, or events at the Prime Osborn Convention Center), standard nightly rates drop significantly (often into the $55–$75/night range) compared to peak spring/summer rates. 2. **Seasonal Sales & Promo Codes:** The Extended Stay America brand frequently runs seasonal flash promotions (such as *Fall Travel Savings*, *Winter Sales*, or *Prime Savings*) that apply across locations, including Jacksonville. Booking directly on the [official ESA website](https://www.extendedstayamerica.com) during these promotional windows can take up to 15%–45% off standard rates depending on the code active at the time. 3. **Length-of-Stay Discounts:** ESA’s primary discount model revolves around the duration of your booking. Stays of **7+ nights** or **30+ nights** automatically trigger substantially reduced rates regardless of the time of year. 4. **Standard & Member Discounts:** You can combine lower off-season base prices with standard brand discounts: * **Extended Perks:** Joining their free loyalty program grants member-only rates (typically 10% or more off). * **Special Affiliations:** Discounts are available for AAA members, seniors (55+), and military/government personnel. * **Advance Purchase:** Booking and prepaying ahead of time generally secures a lower nightly rate.

Q: Are there pool or cabana packages at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no pool or cabana packages at the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. This property is a budget, extended-stay hotel that does not have an on-site swimming pool or cabanas, so it does not offer any poolside amenities or day packages. If you are looking for pool or cabana access in the Downtown/Riverwalk area, you might consider nearby full-service riverfront properties such as the **DoubleTree by Hilton Hotel Jacksonville Riverfront** or the **Southbank Hotel by Marriott Jacksonville Riverwalk**.

Q: Are there resort credit promotions at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no resort credit promotions at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. This property is a budget-friendly, extended-stay hotel rather than a full-service resort. Because it does not feature resort amenities—such as on-site restaurants, bars, or spas—it does not offer resort credits. Instead, promotions for this hotel generally consist of room rate discounts, including: * **Extended Stay Discounts:** Tiered percentage savings for stays over 7, 14, or 30+ nights. * **Extended Perks Rewards:** Member-only nightly rates and partner discounts. * **Special Group Rates:** Discounts for AAA/Auto Club members, military/government personnel, and seniors. * **Advance Purchase Rates:** Savings for booking your room in advance.

Q: Are there romantic getaway packages at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no romantic getaway packages offered at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center.** As a budget-friendly, extended-stay hotel, the property focuses on practical, self-service accommodations. Amenities are geared toward long-term guests and business travelers—such as in-room fully equipped kitchens, free Wi-Fi, guest laundry facilities, and a basic grab-and-go breakfast—rather than romantic extras like champagne, flowers, spa services, or romance packages. ### What to Consider Instead * **Nearby Full-Service/Boutique Hotels:** If you are seeking a romantic package (e.g., dining credits, room upgrades, or champagne arrivals) in downtown Jacksonville or near the river, higher-end properties nearby—such as the **Southbank Hotel Jacksonville Riverwalk**, **Hyatt Regency Jacksonville Riverfront**, or upscale bed-and-breakfasts in the historic **San Marco** / **Riverside** neighborhoods—frequently offer romance-themed specials. * **DIY Getaway:** If you choose to stay at this Extended Stay America location for budget reasons, its location on the Southbank puts you within walking distance or a short drive of romantic local spots, such as sunset walks along the **Southbank Riverwalk**, visits to **Friendship Fountain**, and dining in historic **San Marco Square**.

Q: Are there summer vacation packages at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer traditional all-inclusive "summer vacation packages"** (such as bundled attraction tickets, dining plans, or resort tour itineraries). Because it operates as an extended-stay, budget-to-midscale hotel primarily catering to self-sufficient travelers, business guests, and longer stays, its promotional offers focus instead on: * **Weekly and Monthly Tiered Discounts:** Significant rate reductions automatically apply the longer you stay (e.g., 7+ nights or 30+ nights). * **Seasonal Sales & Member Deals:** Extended Stay America frequently runs seasonal flash sales (including summer discounts) and member pricing through their free **Extended Stay America Perks** program. * **Third-Party Flight + Hotel Bundles:** If you want a packaged deal, you can bundle this hotel with flights or rental cars through online travel agencies such as Expedia, Priceline, or Kayak. Standard complimentary amenities included with every stay feature fully equipped in-room kitchens, free Wi-Fi, and a grab-and-go breakfast.

Q: Are there wedding or event room block discounts at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, Extended Stay America offers group room block discounts for weddings, family reunions, and private events across its properties, including the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. Key details regarding their event and group block bookings: * **Group Size Requirements:** Group discount rates for weddings and private events typically require a block of **10 or more rooms**. * **Additional Savings:** If guests are staying longer (such as for a destination wedding or extended family visit), tiered extended-stay discounts ("STAY Longer, Save More") also apply. * **How to Book / Inquire:** * You can reach the **Extended Stay America Group Travel Sales** team directly at **1-877-701-3383** to request a group contract and rate quote. * Alternatively, you can submit an RFP through the **Groups & Meetings** portal on the [Extended Stay America website](https://www.extendedstayamerica.com) or contact the property front desk directly on Prudential Drive to be connected with the local/regional sales manager.

Q: Are weekday rates cheaper than weekend rates at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, **weekday rates are not typically cheaper than weekend rates; in fact, weekend rates are often comparable to or cheaper than mid-week rates.** Here is why: 1. **Location and Clientele:** Located on the Southbank near downtown medical centers, corporate offices, and convention facilities, this property sees substantial business, contractor, and long-term professional demand during the workweek (Sunday through Thursday nights). 2. **Pricing Patterns:** Like many downtown extended-stay and corporate-focused hotels, nightly rates for short stays tend to be higher Tuesday through Thursday. Rates often stabilize or dip Friday through Sunday unless a major local leisure event is occurring (such as Jacksonville Jaguars home games at nearby EverBank Stadium, major concerts at VyStar Veterans Memorial Arena, or conventions). 3. **Length of Stay Matters Most:** Because this is an extended-stay property, the biggest factor influencing nightly rates is usually **duration rather than days of the week**. Weekly (7+ nights) and monthly (30+ nights) bookings lock in significantly discounted flat rates compared to standard 1- or 2-night stays. *Tip:* If you are booking a short 1- to 2-night stay during a weekend when there are no major stadium events or conventions in downtown Jacksonville, weekend nights are frequently the same price or slightly cheaper than mid-week nights.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have a loyalty program?

A: **Yes.** Because it is part of the Extended Stay America brand, guests at the **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** can participate in the brand's loyalty program, called **Extended Perks**. Key details about the **Extended Perks** program include: * **Free to Join:** There is no membership fee, and unlike traditional point-accrual hotel loyalty programs, it does not rely on points or tier statuses. * **Discounts & Member Rates:** Members receive an exclusive member discount rate on bookings, as well as a welcome discount (typically 10% off) for registering. * **Stay Benefits:** Guests staying 7 or more consecutive nights get access to complimentary early check-in and late checkout (subject to availability). * **Drawings & Partner Discounts:** Members earn entries into monthly prize drawings (such as gift cards) for every night stayed, alongside partner discounts on retail, dining, rental cars, and entertainment.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have spring break promotions?

A: The **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** does not typically offer its own standalone, property-specific "spring break" package. However, it does participate in **brand-wide Extended Stay America spring promotions and seasonal discounts**: 1. **Brand-Wide Spring Travel Sales:** Extended Stay America regularly runs seasonal spring campaigns (such as *Spring Travel Deals* or *Spring Flash Sales*) across participating locations, providing promotional discounts ranging from 10% to 30%+ off depending on the length of stay and booking dates. 2. **Extended Stay Discounts ("STAY Longer, Save More"):** Because it is an extended-stay hotel, deeper discounts automatically kick in for reservations lasting 7+ nights or 30+ nights, making it popular for longer spring breaks. 3. **Membership Discounts:** Signing up for the free **Extended Perks** program grants an instant member discount (typically 10–20% off) that can be applied to spring travel. 4. **Standard Partner Rates:** Government, military, AAA/Auto Club, and senior discounts apply year-round. ### How to check or apply promotions: * Visit the official **Extended Stay America Deals & Offers** page (`extendedstayamerica.com/deals`) leading up to the spring travel window to see active promo codes. * Check the hotel's reservation page directly or call the front desk at **(904) 396-1777** to confirm if a specific spring rate code applies to your exact dates.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer Christmas or New Year’s deals?

A: **Extended Stay America – Jacksonville – Riverwalk – Convention Center** does not typically create its own separate, hotel-specific holiday packages; however, it participates in **brand-wide holiday promotions and seasonal discounts**. Here is how you can find holiday deals for this location: ### 1. Extended Stay America Holiday Sales * Extended Stay America regularly runs corporate holiday events, such as its annual **"Dashing Through the Savings"** campaign in November and December. * These promotions offer discount promo codes (often ranging from **20% to 50%+ off** depending on length of stay) that are redeemable at participating hotels nationwide, including Jacksonville locations. ### 2. "Extended Perks" Member Rates * Signing up for the free **Extended Perks** loyalty program automatically unlocks lower member rates, special holiday discount codes, and periodic seasonal sale alerts. ### 3. Extended-Stay Discounts * Because Extended Stay America’s pricing structure is tiered based on the duration of your visit, stays spanning 7+ or 30+ nights (for extended holiday travel) automatically qualify for substantially reduced nightly rates compared to short stays. ### How to Check Availability & Claim Deals 1. Visit the **[Extended Stay America Deals & Promotions page](https://www.extendedstayamerica.com/deals)** closer to Thanksgiving, Christmas, or New Year’s. 2. Look for any active holiday promo codes (e.g., entered under the "Special Rate" field during booking). 3. Check online travel agencies (like Expedia, Booking.com, or Kayak), which occasionally offer holiday-timed mobile or flash sales for this specific property.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer discounts for booking direct?

A: **Yes**, Extended Stay America – Jacksonville – Riverwalk – Convention Center offers discounts and savings when booking directly through official channels (esa.com, the mobile app, or by calling): * **Extended Perks Member Rates:** By signing up for Extended Stay America’s free rewards program (*Extended Perks*), you get access to exclusive member-only discounts and instant promotional pricing on direct bookings. * **Best Rate Guarantee:** If you book directly through ESA and find a lower, publicly available nightly rate on another qualified booking site for the same dates and room type within 24 hours, ESA will match the lower rate and discount it by an **additional 10%**. * **Length-of-Stay Tiered Rates:** When booking directly, tiered discounts are automatically built into reservations for extended stays (such as 7+, 14+, 30+, and 90+ nights). * **Direct Promotional Codes & Discounts:** Direct bookers can frequently apply periodic promotional codes (such as introductory sign-up discounts) as well as government/military and AAA/AARP rates during checkout.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer family bundles?

A: **No, Extended Stay America – Jacksonville – Riverwalk – Convention Center does not offer specific "family bundles" or package deals**. However, the hotel is family-friendly and provides several cost-saving features and policies for families: * **Kids Stay Free:** Children under 17 stay free of charge when sharing a room with a parent or guardian using existing bedding. * **Family-Sized Rooms:** They offer suites with two double beds that can accommodate up to four guests. * **Full In-Suite Kitchens:** Every suite includes a full-size refrigerator, microwave, stovetop, and cookware/utensils to help families save on dining costs. * **Complimentary Amenities:** Free grab-and-go breakfast and free Wi-Fi are provided. * **Discounts:** While there are no family packages, discounts are available through weekly/monthly extended stay rates, AAA/CAA, military/government, senior rates, and the Extended Perks rewards program.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer government or military rates?

A: **Yes**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center offers government and military rates. Key details to keep in mind: * **Eligibility:** Available to active-duty military, veterans, and U.S. federal and state government employees. * **How to book:** When searching for rooms on the [Extended Stay America website](https://www.extendedstayamerica.com), select the **"Government & Military"** option from the rates dropdown menu. * **Identification:** You must present a valid government, military, or veteran ID at check-in. If no ID is presented, the reservation will revert to the standard daily rate. * **Official Travel / Per Diem:** The chain honors TDY (Temporary Duty) and PCS (Permanent Change of Station) travel policies and accommodates government per diem allowances, subject to room availability.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer long-stay discounts?

A: **Yes, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center offers long-stay discounts.** Extended Stay America operates on a tiered pricing model where nightly rates decrease as the duration of your stay increases. These long-term stay savings include: * **Weekly and Monthly Tiered Rates:** Automatically applied discounts for stays of 7+ nights, 14+ nights, 30+ nights, and 90+ nights. For month-long stays (30+ days), discounts can reach 40% to 45% or more off standard daily rates. * **"STAY longer. Save more." Promotions:** Special chain-wide promotional rates applied to multi-night stays when booking directly on their website. * **Extended Plus Program:** Heavily discounted rates for long-term residential-style stays lasting 60 consecutive days or more. * **Extended Perks:** An additional member discount is typically available for guests who sign up for their free *Extended Perks* loyalty program. * **Tax Exemptions (Local Policy):** In Florida, stays exceeding 6 months (180+ consecutive days) may qualify for exemption from state and local transient occupancy taxes. The tiered weekly and monthly rates are automatically calculated when you search for extended dates directly through the [Extended Stay America website](https://www.extendedstayamerica.com) or by contacting the property directly.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer referral discounts?

A: **No**, Extended Stay America – Jacksonville – Riverwalk – Convention Center does not offer an individual, consumer-facing "refer-a-friend" discount program. However, they participate in Extended Stay America’s brand-wide programs: * **Extended Perks Rewards:** Signing up is free and grants an immediate welcome discount (typically 10%–20% off your next reservation), access to exclusive member rates, and partner deals. * **Apartment / B2B Referral Program:** Extended Stay America operates a referral commission program for businesses, apartment complexes, and relocation companies that refer long-term tenants, but this is a business-to-business vendor agreement rather than a peer-to-peer guest discount. * **Other Standard Discounts:** The hotel honors brand discounts such as AAA, AARP/senior rates, military and government rates, and tiered length-of-stay discounts ("STAY longer. Save more.").

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer refundable vs non-refundable rate options?

A: **Yes**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center offers both refundable and non-refundable rate options, depending on the booking type you select: * **Refundable / Flexible Rates:** Standard/flexible rate plans allow free cancellation up until a designated deadline (typically 24 to 72 hours before check-in or arrival date, depending on the season and channel) without penalty. * **Non-Refundable / Advance Purchase Rates:** Discounted rates, such as Advance Purchase (AP) or prepaid promotional deals, require full prepayment upfront and are non-refundable/non-cancellable after the initial booking window. When making a reservation—whether directly via Extended Stay America's website or through third-party platforms like Expedia or Booking.com—you will typically see both options listed side-by-side so you can choose between flexibility or a lower non-refundable price. Always review the specific rate terms and cancellation cutoff times shown during checkout for your selected dates.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer spa packages?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer spa packages. As a budget-to-midscale extended-stay hotel, it focuses on practical amenities such as in-suite kitchens, complimentary grab-and-go breakfast, free Wi-Fi, and on-site guest laundry facilities. There is no on-site spa or wellness facility on the property, though there are independent day spas and salons located nearby in downtown Jacksonville.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center price match other sites?

A: **Yes**, this location participates in Extended Stay America’s brand-wide **Best Rate Guarantee** (price match policy). If you find a lower rate on a third-party website, Extended Stay America will not only match the lower rate, but they will also take an **additional 10% off** your nightly rate. However, the policy is subject to strict conditions: ### How to Qualify * **Book Direct First:** You must book a confirmed reservation through official Extended Stay America channels (esa.com, the official app, the central call center, or directly with the hotel). * **Exact Match:** The lower rate found on the third-party site must be for the exact same hotel, same room type, same reservation dates, same number of guests, and identical booking/cancellation terms. * **Submit Within 24 Hours:** You must submit the online **Best Rate Guarantee Claim Form** on esa.com within 24 hours of completing your direct booking. * **Advance Notice:** The claim must be submitted at least **72 hours prior to your check-in date**. ### Exclusions The price match will **not** apply to: * Non-public rates (negotiated corporate rates, group bookings). * Membership rates (e.g., AAA, AARP, loyalty-only member rates, or "flash sale" login-only rates). * Package rates (bundles including flights, rental cars, or entertainment). * Auction or opaque booking sites (sites that do not reveal the exact hotel name until after booking, like Hotwire or Priceline Express deals). *(Note: If you call or walk up to the front desk, staff typically cannot manually override prices on the spot for an online deal—they will direct you to book directly and file the claim through the official online form).*

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center run limited-time promotions?

A: **Yes**, the Extended Stay America – Jacksonville – Riverwalk – Convention Center participates in limited-time promotions. Because it is part of the nationwide Extended Stay America chain, the property regularly features both brand-wide and seasonal special offers: * **Seasonal and Flash Sales:** Extended Stay America routinely runs time-limited promotions (such as Flash Sales, seasonal sales like Fall or Summer Prime savings, and weekend getaways) that apply promo codes for discounts ranging between 20% and 55%+ off daily retail rates. * **Extended Perks Member Promotions:** Members of the free *Extended Perks* program frequently receive access to limited-time member-only sales, welcome discounts (usually 10% off the next stay), and exclusive promotional codes. * **Length-of-Stay and Advance Purchase Deals:** Time-sensitive booking windows often feature extra percentage markdowns when booking in advance or staying for longer periods (e.g., 7+ or 30+ nights). * **Standard Special Rates:** In addition to flash promotions, the location accepts ongoing promotional categories such as AAA/Auto Club, Military & Government, senior discounts, and student housing rates. **Tip:** Limited-time promotions are typically subject to availability, minimum night requirements, and blackout dates. You can check active limited-time offers by visiting the hotel's official booking page on [Extended Stay America's website](https://www.extendedstayamerica.com) under their "Deals" or "Special Offers" section, or by signing into an Extended Perks account before booking.

Q: Is breakfast included in any packages at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes.** You do not need to purchase a specific package, as a **complimentary grab-and-go breakfast** is automatically included with **all** room bookings at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. The daily grab-and-go morning station typically includes: * Breakfast bars and muffins * Hot cereal (oatmeal packets) * Fresh coffee and hot tea Because each suite is also equipped with a full kitchen (including a stovetop, microwave, and full-size refrigerator), guests also have the option to prepare their own hot meals in their rooms.

Q: Does the Extended Stay America - Jacksonville - Riverwalk - Convention Center have a fitness center?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not have an on-site fitness center. Its on-site amenities are primarily limited to guest laundry facilities, free Wi-Fi, and complimentary grab-and-go breakfast, along with full kitchens in each suite.

Q: Are accessible vanities available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, accessible vanities and sinks are available in the designated ADA-accessible guest rooms at the **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center**. The hotel’s accessible studio suites feature ADA-compliant bathrooms designed for wheelchair access, which include: * Lowered/roll-under accessible vanities with clearance * Grab bars alongside the toilet and shower/tub * Accessible faucets and bathroom controls * Options for roll-in showers or transfer tubs When booking, make sure to specifically select an **Accessible Room** (such as the *Studio, 1 Queen Bed, Accessible* suite). If you have specific height or clearance requirements, it is recommended to contact the property directly ahead of your stay to confirm your room assignment.

Q: Are all guestrooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center non-smoking?

A: Yes, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center is a non-smoking property.

Q: Are bathtub grab bars available for guest safety at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, but specifically in the hotel’s designated accessible rooms.** At Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center: * **Mobility Accessible Rooms:** Designated accessible suites (such as the *Mobility Accessible Studio with Tub*) are equipped with bathroom safety grab bars for the bathtub/shower area, as well as accessible controls and grab bars around the toilet. * **Standard Rooms:** Standard guest rooms typically feature regular bathtubs/showers without ADA-compliant safety grab bars. If grab bars are a requirement for your safety, be sure to reserve an **Accessible Room** directly when booking, or contact the property in advance to confirm that an accessible bathtub room is assigned to your reservation.

Q: Are complimentary toll-free calls available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, complimentary toll-free calls are not guaranteed to be free.** According to the hotel’s official amenities and services policy, phone services are listed as **“Local and 1-800 calls (fee may apply)”**. A surcharge or connection fee may be charged to your room for placing toll-free calls from the in-suite telephone.

Q: Are connecting rooms available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, connecting rooms are generally not available** at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. Like most properties in the Extended Stay America brand, this location consists of self-contained individual studio suites (featuring their own kitchenettes) and does not feature interior connecting doors between rooms. If you are traveling with a family or larger party and need multiple rooms: * You can book separate suites and request rooms **adjacent or close to each other**. Note that room placement is subject to availability upon check-in and cannot be strictly guaranteed in advance. * Alternatively, you can book a **Studio with 2 Double Beds**, which sleeps up to four guests in a single unit. If interior connecting doors are an absolute requirement, you may want to look into nearby full-service downtown/Riverwalk hotels (such as the Southbank Hotel Jacksonville Riverwalk, Hampton Inn Downtown-Southbank, or DoubleTree), or call the Extended Stay America front desk directly at *(904) 396-1777* to confirm their specific block availability.

Q: Are hearing accessible rooms and/or kits available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes.** The Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center provides accessible accommodations for guests with hearing disabilities: * **Hearing-Accessible Rooms:** The property offers designated accessible suites equipped with hearing-accessible features, including visual strobe-light smoke detectors and visual alarm notifications. * **Auxiliary Aids & Kits:** In accordance with Extended Stay America’s accessibility standards, auxiliary aids and communication/hearing kits (such as door-knock alerts, visual notification devices, or TTY/TDD equipment) are available for guest use upon request. **Tip:** When making your reservation, select an accessible suite and specify your requirement for hearing accessibility. It is recommended to contact the hotel front desk directly or call Extended Stay America customer service (1-800-804-3724) prior to check-in to confirm the auxiliary equipment or kit is prepared in your room.

Q: Are lowered deadbolts available on guest room doors at Extended Stay America - Jacksonville - Riverwalk - Convention Center to enhance guest security?

A: **No, lowered deadbolts are not a listed or standard feature across all guest rooms** at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. Standard guest rooms feature typical commercial deadbolts and latch hardware set at standard door heights. However, in accordance with ADA accessibility requirements, **ADA-accessible guest rooms** generally provide door hardware—such as secondary deadbolts, latches, and viewports—installed within reachable height ranges (typically under 48 inches) for wheelchair users. If you require an accessible room with lowered security hardware, it is best to book a designated **Accessible Suite** (such as the Accessible Queen Studio) and confirm specific hardware availability directly with the hotel prior to arrival at **(904) 396-1777**.

Q: Are mobility accessible rooms and/or kits available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, mobility-accessible rooms and related accommodations are available** at the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. Key accessibility features and accommodations at this property include: * **Mobility-Accessible Rooms:** The hotel offers designated ADA-accessible suites (such as the *Studio, 1 Queen Bed, Mobility Accessible*), which feature accessible doors, clearance space, and accessible bathroom setups with grab bars, accessible toilets, and tubs/showers with accessible controls. * **Auxiliary Aids / Mobility Accommodations:** * The property provides auxiliary aids and services upon request. * Guests with mobility disabilities can request **bed frame removal** (to lower the bed height for easier transfer). Extended Stay America requests that this accommodation be submitted at least **48 hours in advance** of check-in. * **Property Accessibility:** Includes accessible parking (van and standard with access aisles), accessible paths from arrival points to the entrance, and an accessible registration counter. **Tip:** If you require specific equipment (such as a portable roll-in shower chair, visual/communication kits, or particular assistive aids), it is best to contact the hotel front desk directly or call Extended Stay America’s accessibility line at **1-800-804-3724** before your arrival to ensure your specific needs are arranged in advance.

Q: Are smoking rooms available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Smoking rooms are not available at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. The property is non-smoking.

Q: Are there any outdoor spaces or gardens at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no dedicated gardens, courtyards, or outdoor lounge spaces on-site** at the Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. As a budget, extended-stay property focused primarily on in-suite essentials (such as full kitchens and guest laundry), its exterior footprint consists mainly of a standard surface parking lot with basic perimeter landscaping and a pet relief strip. It also does not have an outdoor pool or patio. However, the property is situated in the Southbank area, offering easy walking distance to several public outdoor green spaces: * **Jacksonville Southbank Riverwalk:** Located just a few blocks away along the St. Johns River, offering paved walking and running trails with skyline views. * **Southbank Riverwalk Park / Friendship Fountain:** A short walk from the hotel, featuring green lawns, public seating, and waterfront scenery. * **Treaty Oak Park (Jessie Ball duPont Park):** A few minutes' walk away, featuring a massive, historic live oak tree and shaded park grounds.

Q: Are there visual alarms in guest rooms and suites at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Standard rooms and suites do not come with visual alarms**, but **visual alarms/strobe notification devices are available in the hotel's designated accessible/hearing-accessible rooms** (or via portable auxiliary kits). * **Standard Suites:** Typically feature only standard audible smoke/fire alarms. * **Accessible / Hearing-Accessible Suites:** These specific ADA-compliant units (or the auxiliary aids provided by the hotel upon request) include strobe light alarms / visual fire alarm equipment to alert guests who are deaf or hard of hearing. If a visual alarm is required for your stay, be sure to reserve an **Accessible Room** specifically (such as the *Accessible Studio Suite*) and contact the front desk directly at **(904) 396-1777** prior to arrival to ensure the feature or portable strobe/alert equipment is confirmed for your reservation.

Q: Are transfer showers available in guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, transfer showers are not available** in the guest rooms at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. The accessible guest rooms at this location feature **mobility-accessible bathtubs with grab bars** (accessible tub/shower combinations) rather than transfer showers or roll-in shower stalls. If you require specific shower equipment (such as a portable transfer bench or shower chair) or need to confirm exact bathroom clearance, it is recommended to contact the property directly at **(904) 396-1777** prior to booking.

Q: Are video games available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, video games are not available** at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. The hotel does not feature an arcade/game room, nor does it provide in-room gaming consoles or on-demand video game services. Guest rooms include standard flat-screen TVs with cable, so guests wishing to play video games would need to bring their own portable console or gaming system to hook up to the television.

Q: Are visual alarms available in public areas at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the hotel does not list visual fire alarms as an available feature in its public areas or hallways. While the property offers standard accessibility features—such as accessible parking, wheelchair-accessible paths, accessible registration counters, and ADA-compliant guest rooms—public visual alarm systems are not specified in the hotel's accessibility amenities. If you require visual emergency alert equipment or auxiliary aids during your stay, it is recommended to contact the property directly at **(904) 396-1777** or reach out to Extended Stay America guest relations at **(800) 804-3724** to confirm if portable strobe kits or specific accommodations can be provided for your visit.

Q: Can guests rent a car directly from a rental desk at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there is no on-site car rental desk at the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. The hotel does offer on-site parking for guests, but if you need to rent a car, you will have to do so through: * **Jacksonville International Airport (JAX):** Located about 17–20 miles north of the hotel, where major rental agencies operate. * **Local rental offices:** Several standalone rental locations (such as Enterprise, Hertz, or Avis) are situated in downtown Jacksonville or nearby neighborhoods a short rideshare or taxi trip away.

Q: Can I connect multiple devices to the free internet at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, you can connect multiple devices to the free Wi-Fi.** Extended Stay America does not impose a strict one-device limit on its free basic internet tier. You can connect multiple standard devices—such as smartphones, laptops, and tablets—by selecting the guest Wi-Fi network on each device and entering the required room details or access code via the browser landing/portal page. A few things to keep in mind: * **Bandwidth & Speed:** The standard complimentary Wi-Fi is intended for basic everyday tasks (browsing, checking emails, messaging). If you have several devices connected at the same time—especially for heavy use like video conferencing or HD streaming—speeds may drop noticeably. * **Upgrades:** The hotel offers an optional paid upgrade to "Enhanced Wi-Fi" for faster speeds and higher bandwidth if you find the complimentary tier running slowly with all your devices active. * **Headless Devices:** If you plan to connect devices without a built-in web browser (such as gaming consoles, Apple TVs, or streaming sticks), you may need to call the guest tech support number provided on your check-in keycard slip or at the front desk to have their MAC addresses manually whitelisted.

Q: Can I request early check-in or late check-out at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, you can request early check-in or late check-out** at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center, but both are **subject to room availability** and typically incur extra fees. Standard times for this hotel are: * **Standard Check-in:** 3:00 PM * **Standard Check-out:** 11:00 AM Extended Stay America follows a standardized fee schedule across its properties for requests outside those hours: ### Early Check-in Policy * **Before 7:00 AM:** Full previous day's room rate plus tax (minimum of $50). * **7:00 AM – 12:00 PM:** Approximately $10 per hour plus tax. * **12:00 PM – 3:00 PM:** Typically **free**, provided a cleaned room is already vacant and available. ### Late Check-out Policy * **11:00 AM – 4:00 PM:** Approximately $10 per hour plus tax (capped at around $50 plus tax). * **After 4:00 PM:** Charged a full additional night's room rate plus applicable taxes/fees. --- ### How to Request It Because availability depends heavily on the previous night's occupancy and housekeeping schedules, these requests cannot be guaranteed in advance. * It is best to **call the front desk directly** at **+1 (904) 396-1777** on the morning of your arrival or departure to confirm if they can accommodate the request and to verify the exact fee.

Q: Can I use Mastercard at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, you can use Mastercard** at the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. Extended Stay America locations accept all major credit and debit cards, including **Mastercard**, Visa, American Express, and Discover, both online and in person at check-in. **Key details to keep in mind for your stay:** * **Check-in Requirements:** The cardholder must be present with a matching valid government-issued photo ID. * **Incidental Hold / Deposit:** The hotel will place a pre-authorization hold on your card at check-in for room charges plus an incidental security deposit (typically between $100 and $250). Any unused deposit authorization is released back to your card after check-out.

Q: Do children stay free at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, children stay free.** Under Extended Stay America's standard family policy, children **under 17 years of age stay free** when staying in the same room with an accompanying parent or adult guardian, provided the party does not exceed the maximum room occupancy (typically 2 to 4 guests depending on the room/bed type).

Q: Do public hallways at Extended Stay America - Jacksonville - Riverwalk - Convention Center have audible alarms?

A: **Yes.** As a commercial lodging facility governed by standard life-safety and accessibility building codes (such as NFPA 72, the Florida Fire Prevention Code, and ADA standards), the public hallways at **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** (1413 Prudential Dr) are equipped with a commercial fire and life-safety alarm system that provides **audible alarms** (horns/sounders) as well as visual strobe notification in common corridors. If you require specific accommodations—such as an ADA-accessible guest room equipped with auxiliary visual/audible alarms or vibrating notification devices—you can confirm availability directly with the hotel staff at **(904) 396-1777**.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center accept credit card authorization forms?

A: **Yes**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center accepts credit card authorization forms for third-party billing. If someone other than the arriving guest (such as a company, family member, or friend) is paying for the room, taxes, or incidentals, the following standard procedure applies: * **Submit Prior to Arrival:** The cardholder must complete and submit Extended Stay America’s **Third-Party Credit Card Authorization Form** before the guest arrives to check in. * **Required Documentation:** Along with the signed authorization form specifying authorized charges (e.g., room & tax, incidentals), the property will typically require a copy of the front and back of the credit card as well as a government-issued photo ID of the cardholder. * **Guest Check-In:** The guest checking in will still need to present a valid government-issued photo ID matching the reservation name. **Tip:** Contact the hotel front desk directly at **(904) 396-1777** prior to arrival to request their official authorization link/document and ensure it is received and processed on file before check-in.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center charge a resort fee for guests?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not charge a resort fee. Like standard extended-stay budget properties, it includes basic amenities (such as Wi-Fi and grab-and-go breakfast) in the room rate without mandatory destination or resort fees. However, you may encounter incidental fees or deposits depending on your stay: * **Refundable security/incidental deposit:** Required at check-in (typically up to $250). * **Pet fee:** Daily non-refundable fee applies if traveling with pets. * **Housekeeping:** Full cleaning is done on a multi-day/weekly schedule; extra cleanings incur a fee.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have a BBQ or picnic area?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center does not have an on-site BBQ grill or designated picnic area. For meal preparation, guest rooms are equipped with full in-suite kitchens featuring a stovetop, microwave, full-size refrigerator, and cookware. If you are looking for outdoor dining nearby, several parks along the Jacksonville Riverwalk (such as Friendship Fountain and Treaty Oak Park) offer open green spaces and seating within walking distance.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have a gift shop or newsstand?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center does not have an on-site gift shop or newsstand. As a budget extended-stay hotel, its amenities are limited to essentials such as in-suite kitchens, a 24/7 guest laundry facility, and a grab-and-go breakfast station. For souvenirs, sundries, newspapers, or convenience items, guests will need to visit nearby shops or convenience stores in the Riverwalk/San Marco area.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have a reservation link?

A: Yes. You can make a reservation for this property directly through the [Extended Stay America website](https://www.extendedstayamerica.com) by searching for the **Jacksonville - Riverwalk - Convention Center** location. Additionally, the property can be booked through major travel booking platforms such as [Booking.com](https://www.booking.com), Expedia, and Hotels.com.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have a reward program?

A: **Yes.** As part of the Extended Stay America brand, the hotel participates in the company's loyalty program called **Extended Perks**. Unlike traditional hotel programs that track points or tiers, Extended Perks is a free-to-join, instant-benefit program. Benefits include: * **Exclusive Member Rates:** Discounted room rates when booking directly. * **Registration Discount:** A discount (typically 10% off) to use on your next booking upon signing up. * **Stay Perks:** Free early check-in and late checkout for stays of 7+ nights (subject to availability). * **Partner Discounts:** Instant savings and coupons for thousands of national and local brands, including rental cars, restaurants, and retail. * **Monthly Prize Drawings:** Automatic entry into monthly drawings for gift cards based on nights stayed. You can join the program for free online through the Extended Stay America website or at the front desk upon check-in.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have a shoe shine stand?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center does not have a shoe shine stand. As a budget-friendly, extended-stay hotel, its amenities are focused on essential self-service needs—such as fully equipped in-room kitchens, on-site coin-operated laundry facilities, free Wi-Fi, and grab-and-go breakfast—and do not include luxury services like shoe shining.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have a walk-in policy for accommodations?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** accepts walk-in guests, subject to standard chain and property requirements: 1. **Room Availability:** Walk-ins are accommodated on a first-come, first-served basis depending on room availability at the time of arrival. 2. **Identification & Age Requirement:** The primary guest checking in must be at least 18 years old and present a valid, government-issued photo ID (driver’s license, passport, or state ID). 3. **Payment & Incidental Deposit:** * Walk-in guests must pay in advance for the room rate and applicable taxes. * A valid credit or debit card in the primary guest's name is generally required for payment and incidentals. * An additional refundable security/incidental deposit (typically up to **$100 to $250**) is required upon check-in. 4. **Front Desk Hours:** Extended Stay America properties do not always maintain a 24-hour open lobby desk. Standard check-in begins at **3:00 PM**; if arriving late in the evening or overnight, front desk staffing may be limited. *Tip:* Because room availability can fluctuate quickly—especially during major events or conventions downtown—it is strongly recommended to call the property directly at **+1 (904) 396-1777** before arriving to confirm that a room is ready and that staff is available at the desk.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have an wheel chair accessible route to the registration desk?

A: **Yes.** According to Extended Stay America's accessibility specifications for the **Jacksonville - Riverwalk - Convention Center** location, the property features: * An accessible route from site arrival points to the entrance (including accessible parking, access aisles, curb cuts, and pedestrian travel paths). * An accessible hotel entrance with level landings and sufficient door clearance. * An accessible route leading directly to an **accessible registration counter**.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have any sustainability initiatives?

A: The **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** does not advertise property-specific green certifications (such as LEED or Green Key) or bespoke sustainability programs. However, the property participates in brand-wide operational practices standard across Extended Stay America (ESA) properties, which contribute to resource conservation: * **Utility & Water Efficiency:** During renovations across the chain, ESA properties have integrated utility-saving measures, such as low-flow plumbing fixtures, water efficiency standards, and energy-efficient LED lighting. * **Infrequent / On-Demand Housekeeping:** The extended-stay model relies on weekly (rather than daily) full housekeeping and on-demand linen/towel exchanges upon request. This reduces daily water, energy, and detergent usage associated with laundry and cleaning operations. * **In-Suite Kitchens:** While an operational amenity, full kitchen facilities reduce reliance on single-use takeout containers, wrappers, and restaurant food packaging. * **Brand-Level Renovations & Waste Diversion:** The parent brand has previously implemented materials recycling and donation initiatives during renovation cycles (such as recycling carpet and donating furniture and textiles). If you are looking for specific sustainability features—such as on-site EV charging stations, dedicated guest recycling bins, or carbon-offset programs—it is recommended to contact the property directly at (904) 396-1777 to check for recent additions.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center measure water usage per room night?

A: **No**, there is no public record or published hotel disclosure indicating that **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** measures or tracks water usage per room night. While Extended Stay America has reported tracking corporate-level or property-level energy and water metrics at select locations, individual per-room-night sub-metering is not an amenity, practice, or sustainability metric reported for the Jacksonville Riverwalk location.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer a complimentary newspaper in the lobby?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer a complimentary newspaper in the lobby. As an economy, self-catered extended-stay brand, amenities are kept minimal; standard complimentary offerings at this location include free Wi-Fi and a basic grab-and-go breakfast (coffee, tea, muffins, breakfast bars), but no free newspaper service.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer a toilet seat at wheelchair height for disabled guests?

A: **Yes.** Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center offers ADA-compliant accessible rooms (such as the *Studio, Accessible* suites). Under the property’s accessibility specifications and standard ADA requirements, its accessible guest bathrooms include: * **Accessible toilets** installed at ADA wheelchair transfer height (typically 17 to 19 inches from the floor to the top of the seat) * Accompanying **grab bars** and clearance space for wheelchair transfers When booking, make sure to specifically reserve an **Accessible** room type, or contact the property directly to ensure your room assignment is configured to meet your exact mobility needs.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer babysitting services?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center does not offer babysitting or child-care services. As a budget, extended-stay hotel, its amenities are geared toward self-sufficiency (such as fully equipped in-room kitchens, on-site guest laundry, free Wi-Fi, and grab-and-go breakfast). If you need childcare during your stay, you will need to arrange it through a third-party local babysitting or nanny agency in the Jacksonville area.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer complimentary coffee in lobby?

A: **Yes.** Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center offers complimentary coffee in the lobby as part of its daily grab-and-go breakfast and coffee station service.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer complimentary long distance calls?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center does not offer complimentary long-distance calls. According to the hotel's policies, in-room phone calls other than calls to the front desk, other guest rooms, or emergency services (911) incur an additional charge. Standard outbound calls typically carry a per-call fee plus applicable long-distance rates/taxes.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer digital check-in?

A: **No, Extended Stay America – Jacksonville – Riverwalk – Convention Center does not offer digital check-in or mobile room keys.** Extended Stay America properties require guests to check in in person at the front desk upon arrival. You will need to present: * A valid government-issued photo ID * A valid credit card (or refundable deposit) in the guest's name for payment and incidentals While Extended Stay America has an official mobile app, its functionality is limited to booking, reservations, account management, and extending stays; it does not support remote digital check-in or keyless entry.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer event planning services?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer event planning services. Despite having "Convention Center" in its name—which simply reflects its proximity to nearby venues like the Prime F. Osborn III Convention Center—it is an economy, extended-stay lodging property. It focuses on self-catering suite accommodations (in-room kitchens, free Wi-Fi, guest laundry) and does not feature dedicated meeting spaces, banquet facilities, or on-site event planning staff.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer free internet access for guests?

A: Yes, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center offers free WiFi for guests.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer lever handles on guest room doors?

A: **Yes**, lever handles are standardly used for ADA-compliant accessibility on guest room doors. Specifically, **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** offers designated mobility-accessible suites equipped with accessible hardware, including lever-style handles. If you require this feature, it is recommended to specifically book an **accessible room** and contact the hotel directly at **(904) 396-1777** (or guest services at 1-800-804-3724) prior to arrival to guarantee that your assigned suite includes the necessary door hardware and features.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer non-smoking public areas?

A: Yes, the property is non-smoking.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer secondary locks on room windows?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not advertise or list secondary locks on room windows** among its standard room or safety amenities. Guest rooms at this property typically feature standard window latches (or fixed/sealed windows common to multi-story hotels), but specialized secondary security locks (such as sliding track locks, pin locks, or child-safety limiters) are not part of the standard room setup. If you are planning a stay and require secondary window locks for security or child-safety reasons, it is recommended to contact the hotel front desk directly at **(904) 396-1777** prior to arrival to inquire about window configurations for specific rooms (or consider bringing portable, travel-friendly window sash locks).

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center provide electronic room keys for guests?

A: **No**, Extended Stay America – Jacksonville – Riverwalk – Convention Center does not offer smartphone-based digital/mobile keys. * **Physical electronic keycards:** Like standard Extended Stay America properties, they issue physical electronic keycards (RFID/magnetic stripe) at the front desk upon check-in to unlock guest rooms and exterior entryways. * **Smartphone/Digital mobile keys:** The Extended Stay America mobile application does not support digital door unlocking or mobile keys; guests must check in at the front desk to receive physical keycards.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center provide meeting space for guests?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not provide on-site meeting rooms or conference facilities. Despite having "Convention Center" in its name—which refers to its proximity to the Prime F. Osborn III Convention Center in Jacksonville—the property is an extended-stay hotel that focuses on studio suites with kitchens, guest laundry, free Wi-Fi, and grab-and-go breakfast, without dedicated event or meeting space.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center provide transportation arrangements?

A: **No, the hotel does not provide dedicated transportation arrangements or airport shuttle services.** Key details to keep in mind regarding transportation and getting around: * **Airport & Local Shuttles:** Extended Stay America properties operate as budget/extended-stay lodging and do not maintain airport or scheduled private shuttles. * **On-Site Parking:** The hotel offers on-site parking for guests arriving by personal or rental vehicle, though daily parking fees typically apply. * **Alternative Options:** Guests commonly use rideshare services (Uber/Lyft), taxis, or rental cars to travel between the hotel and Jacksonville International Airport (JAX), which is approximately 16–18 miles away. * **Public Transit:** The hotel is located near local transit routes, including JTA bus stops and the automated JTA Skyway (Central Station), providing local connectivity within downtown Jacksonville.

Q: Does the Extended Stay America - Jacksonville - Riverwalk - Convention Center, have roll-in shower available?

A: **Yes**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center offers accessible rooms equipped with roll-in showers. Because accessible rooms are limited and can vary between having a **roll-in shower** versus an **accessible tub with grab bars**, it is strongly recommended to specify and confirm the roll-in shower requirement directly when booking or by calling the property directly before arrival.

Q: Has Extended Stay America - Jacksonville - Riverwalk - Convention Center received any official cleanliness or sanitation certification?

A: **No**, the Extended Stay America – Jacksonville – Riverwalk – Convention Center has not received any dedicated or notable third-party cleanliness or sanitation certifications (such as the AAA Inspected Clean designation, Ecolab Science Certified, or GBAC STAR accreditation). Like other locations in the chain, the hotel adheres to internal and industry-standard cleaning frameworks: * **Internal Brand Standards:** Extended Stay America operates under its corporate **STAYconfident** initiative, which includes a 10-point room-inspection process prior to guest check-in and cleaning partnerships with commercial suppliers like Procter & Gamble. * **Industry Alignment:** The brand endorses the **Safe Stay** guidelines established by the American Hotel & Lodging Association (AHLA). * **Regulatory Compliance:** As a licensed lodging establishment in Florida, the property is subject to mandatory routine sanitation and public health inspections conducted by the **Florida Department of Business and Professional Regulation (DBPR)** to maintain its operating license. Beyond standard state regulatory compliance and brand-wide operational protocols, the property does not hold independent cleanliness or sanitation certifications.

Q: How can I modify or cancel my reservation at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The process for modifying or canceling a reservation depends on how you originally booked: --- ### 1. If You Booked Directly (Extended Stay America Website or Phone) * **Online:** 1. Visit the [Extended Stay America website](https://www.extendedstayamerica.com). 2. Navigate to **"Manage Reservation"** or **"Find My Reservation"** (typically located at the top of the homepage). 3. Enter your **Confirmation Number**, **Last Name**, and other required details to pull up your booking. 4. Follow the prompts to either edit your travel dates/room type or cancel your stay. * **By Phone:** * Call the **Jacksonville – Riverwalk** property directly or contact Extended Stay America Central Reservations at **1-800-804-3724** (or 1-877-701-3331). * Have your booking confirmation number and payment details ready. --- ### 2. If You Booked Through a Third Party (Expedia, Booking.com, Hotels.com, etc.) * **You must modify or cancel directly through that platform.** * The hotel front desk is generally unable to make changes or issue refunds for reservations paid through third-party travel agencies. * Log into the app/website where you made the booking, find your itinerary under "Trips" or "Bookings," and submit your change or cancellation request there. --- ### 3. Key Policies to Keep in Mind * **Standard Flexible Rates:** Most standard reservations can be canceled or changed free of charge up until **6:00 PM local hotel time on the day of arrival**. Canceling after this window or failing to show up usually incurs a fee equal to the first night’s room rate plus tax. * **Advance Purchase (AP) / Non-Refundable Rates:** These bookings generally cannot be modified or canceled after the initial 24-hour grace period following booking. Canceling forfeits the full prepaid amount. * **Weekly/Monthly Stays (Extended Plus Program):** If you shorten an extended stay, your nightly rate may revert to the standard daily rate, which could change the final bill. Specific deposit forfeit rules may also apply if canceled late. *Always check the exact cancellation rules stated on your email confirmation before submitting changes.*

Q: How often does housekeeping come at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, housekeeping is provided based on the length of your stay: * **Stays of 1 to 7 nights:** Routine housekeeping is **not provided automatically**. However, you can exchange towels and bed linens at the front desk at any time free of charge. * **Stays of 8 or more nights (long-term stays):** Full-service housekeeping is provided **every two weeks (every 14 days)**. This service includes dusting, vacuuming, changing linens and towels, emptying trash, and cleaning the kitchen and bathroom. **Additional options:** * **Towel & Linen Exchange:** You can request fresh towels and linens or drop off dirty ones at the reception desk at your convenience. * **On-Demand/Extra Cleaning:** If you want more frequent refresh or full-service cleaning, it can be purchased for an additional fee by contacting the front desk.

Q: Is a check-in kiosk available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there is no self-service check-in kiosk available at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center**. Check-in must be completed in person with a front desk agent in the lobby, where guests are required to present a valid government-issued photo ID and a credit or debit card for payment and incidental holds.

Q: Is a credit card required to secure my rate at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, a credit card is required to secure your reservation and rate** at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. Key details regarding their policy: * **Guaranteeing the rate:** A valid credit or debit card is needed at the time of booking to hold the room and secure the quoted rate. Depending on the rate type (such as an Advance Purchase rate), the card may be charged immediately, or pre-authorized/held as a guarantee against late cancellation or no-show fees. * **At check-in:** You must present a valid government-issued photo ID along with a matching payment card. Extended Stay America policy specifically requires a valid credit card for guests staying fewer than 7 nights. * **Incidental deposit:** An incidental hold/security deposit (often up to $100–$250) is authorized on the card upon arrival and released after inspection at checkout.

Q: Is a safe deposit box available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes.** Extended Stay America provides safe deposit boxes across its locations, and safety deposit boxes are available at the front desk/reception of the **Jacksonville - Riverwalk - Convention Center** property. *(Note: They are located at the front desk rather than inside the individual guest rooms. You can request access to one upon check-in.)*

Q: Is a voltage converter available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, voltage converters (and plug adapters) are not a standard amenity provided at Extended Stay America properties, including the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. If you are traveling from outside the United States with appliances that only operate on 220–240V (such as high-wattage hair dryers or styling tools), you will need to bring your own voltage step-up/step-down converter and US plug adapter. *(Note: Dual-voltage devices like modern smartphones, laptops, and tablets usually only require a simple physical US plug adapter rather than a full voltage converter.)*

Q: Is an adjustable-height hand-held shower wand available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Standard guest rooms at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** feature standard fixed showerheads over combination tub/showers. An **adjustable-height hand-held shower wand is generally only available in designated ADA mobility-accessible suites** (such as accessible roll-in showers or accessible tub suites). Because accessibility equipment and specific room configurations can vary by unit: * If you require this feature, make sure to book an **ADA / Mobility Accessible** room. * Contact the hotel directly or call Extended Stay America’s accessibility assistance line at **1-800-804-3724** prior to arrival to confirm that an adjustable hand-held wand is fitted in your assigned room.

Q: Is an electrical adapter available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, electrical adapters are not provided as a standard amenity at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center**. As an economy, extended-stay brand, Extended Stay America locations do not supply international or electrical travel adapters. Guest rooms feature standard US/North American power outlets (120V, Type A/B). If you are traveling with non-US plugs or devices, it is recommended that you bring your own travel adapter, or purchase one at a nearby retailer (such as Publix or Target, both located in the area).

Q: Is direct billing available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, direct billing is available**, but it must be set up and approved in advance rather than arranged at check-in. Here is how direct billing works for this location: * **Corporate / Business Accounts:** Extended Stay America offers a **Direct Bill Program** (through its corporate sales and *Client Connect* business travel program). To utilize direct invoicing, your organization must submit a corporate credit/billing application and be approved prior to the stay. * **Third-Party Credit Card Authorization:** If your company does not have a formal direct-billing line of credit, you can still have the company or another party billed directly by submitting an official **Credit Card Authorization Form** ahead of arrival. This authorizes the property to charge a remote credit card for room, taxes, and/or incidentals. * **Incidental Hold / Deposit:** Even with direct billing or third-party card coverage for room and tax, the individual guest checking in is typically required to present a valid government-issued ID and may need to provide a credit/debit card for an incidental security deposit (usually up to $250). To set up direct billing or obtain their third-party billing authorization form before arrival, contact the property's front desk directly at **(904) 396-1777** or work through an Extended Stay America corporate sales representative.

Q: Is grocery shopping service available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center does not provide an on-site or hotel-managed grocery shopping service. However, all suites include fully equipped kitchens (with a refrigerator, stovetop, and microwave), and guests can arrange grocery supplies in two ways: * **Third-party delivery apps:** You can order groceries directly to the hotel using delivery services like Instacart, DoorDash, Uber Eats, or Walmart Delivery. * **Nearby stores:** The property is located near several grocery and retail options, such as Publix and Target.

Q: Is group pricing available online at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, discounted group rates cannot be booked directly online through the standard checkout system.** For this property (and across the Extended Stay America brand), group pricing requires contacting their group sales department: * **Group threshold:** Group discounts apply when reserving **10 or more rooms** (or 5+ rooms for extended project stays of 7+ nights). * **How to book:** You must request a quote either by submitting an online **Group Booking Request form** on the Extended Stay America website or by calling their dedicated Group Sales line at **1-877-701-3383**. * **Alternative online options:** If you are booking fewer rooms or need to complete the reservation entirely online immediately, you can only book regular retail rates or standard promotional discounts (such as Extended Perks member rates, AAA/Senior rates, or weekly/monthly extended-stay length discounts).

Q: Is smoking allowed at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: No, smoking is not allowed at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center.

Q: Is the free internet at Extended Stay America - Jacksonville - Riverwalk - Convention Center limited to certain hours or available 24/7?

A: The free Wi-Fi at **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** is available **24/7**. It is provided continuously in all guest rooms and public areas, with no hourly restrictions or designated operating hours for access.

Q: Is the free internet speed at Extended Stay America - Jacksonville - Riverwalk - Convention Center suitable for video streaming and work?

A: The **free Wi-Fi** at the *Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center* is generally **adequate for light work, but often unreliable or underpowered for heavy video streaming and intensive remote work**. ### 1. General Internet Model at Extended Stay America Like most properties across the chain, the Jacksonville Riverwalk location operates a **tiered internet system**: * **Free (Basic) Wi-Fi:** Provides basic speeds (often throttled between **1 Mbps to 5 Mbps**). * **Enhanced (Paid) High-Speed Wi-Fi:** Available for an extra daily or weekly fee (usually around $4–$5/day or $15–$20/week), which provides speeds roughly 3–4× faster than the complimentary tier. --- ### 2. Is the Free Tier Suitable for Your Needs? * **Standard Video Streaming (e.g., Netflix, YouTube):** * **Marginal / Mixed.** You may be able to stream standard-definition (SD) video without many issues. However, HD (1080p) or 4K streams will likely experience buffering, long load times, or downscaled quality, especially during peak evening hours when other guests are online. * **Work (Email, Web Browsing, Messaging):** * **Suitable.** Tasks like answering emails, using Slack/Teams chat, reading articles, and general cloud-based productivity apps work fine on the free tier. * **Video Conferencing (Zoom, Teams, Google Meet) & Large File Uploads:** * **Not Recommended.** Video calls require steady upload speeds and low latency. The free tier typically suffers from high latency and low upload bandwidth, leading to frozen video, audio cutouts, or dropped calls. --- ### Recommendations if You Plan to Work/Stream 1. **Upgrade to Enhanced Wi-Fi:** If you must use Zoom or want to stream HD content without hassle, purchasing their enhanced high-speed plan on the captive login portal is usually worthwhile. 2. **Bring a Mobile Hotspot / Cellular Backup:** Coverage in the Downtown/Southbank Riverwalk area of Jacksonville is generally strong across major carriers (AT&T, Verizon, T-Mobile), making a smartphone hotspot a good backup for crucial work meetings.

Q: Is the front desk open 24 hours at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, the front desk is open 24 hours a day, 7 days a week.** *Note: While the standard brand policy for Extended Stay America Suites locations includes 24-hour front desk service, reservations are typically guaranteed only up to 6:00 PM on arrival day. If you plan on arriving late at night or after midnight, it is always recommended to contact the property in advance to ensure your reservation is noted for late arrival.*

Q: Is there 24-hour security staff on-site at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer dedicated, 24-hour on-site security staff. Like most economy-extended-stay properties, security features are primarily limited to electronic keycard access for exterior doors, basic safety deposit facilities, and surveillance cameras. While the front desk operations or on-call staff may be available around the clock, dedicated security guards are not a standard or advertised on-site amenity. If having dedicated security personnel is critical for your visit, it is recommended to contact the property directly at **(904) 396-1777** to check if they have contracted third-party evening patrols during your specific dates of travel.

Q: Is there a hairdresser at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there is no hairdresser or hair salon on-site at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. As a budget, extended-stay hotel, its amenities are limited to essentials such as in-room kitchens, free Wi-Fi, grab-and-go breakfast, and self-service laundry facilities. However, there are several hair salons and barbershops located nearby in the downtown and San Marco neighborhoods of Jacksonville.

Q: Is there an accessible main entrance to the Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center features an accessible main entrance. According to the hotel's accessibility specifications, the property provides: * An accessible entrance featuring level landings and sufficient door clearance. * Accessible routes connecting arrival points (including accessible parking spaces with appropriate signage and access aisles) to the entrance, complete with pedestrian walkways and curb ramps. * An accessible registration/front desk counter inside.

Q: Is there an accessible route to guest room at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center provides an accessible route to its guest rooms. The property’s ADA accessibility features include: * An accessible path of travel from arrival points (such as parking and pedestrian paths with curb cuts) to the main hotel entrance. * Level landings and doorway widths accommodating wheelchair access. * Accessible routes from the entrance and registration desk to designated accessible guest rooms. If you need a specific accessible layout (such as a roll-in shower, lower bed frame, or ground-floor placement), it is best to contact the hotel directly in advance to ensure an appropriate room is reserved.

Q: Is there public transportation near Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, there is convenient public transportation within short walking distance of the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** (located at 1413 Prudential Dr on Jacksonville's Southbank): * **JTA Skyway (Automated People Mover / Monorail):** * **Riverplace Station** and **Kings Avenue Station** are both within a **3- to 5-minute walk** from the hotel. * The Skyway is free to ride and provides quick direct access across the St. Johns River into Downtown Jacksonville and the Northbank. * **Jacksonville Transportation Authority (JTA) Buses:** * The **Kings Avenue Station** also serves as a major transit hub for local JTA bus routes and the **First Coast Flyer** (Bus Rapid Transit), allowing you to connect to various parts of the city and regional transit corridors. * **St. Johns River Taxi:** * Nearby Southbank docks (such as the Southbank Riverwalk/Treaty Oak/Friendship Fountain area) offer river taxi service across the water to destinations like the sports complex (EverBank Stadium) and the Downtown core.

Q: Is wake-up call service available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, wake-up service is available at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center**. The suites feature in-room phones equipped with automated wake-up/personalized voicemail features, and guests can also arrange wake-up calls directly through the front desk.

Q: What are Extended Stay America - Jacksonville - Riverwalk - Convention Center security procedures?

A: The **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** (located at 1413 Prudential Dr, Jacksonville, FL) follows the standard safety and security procedures established across the Extended Stay America brand, along with property-specific front desk guidelines: ### 1. Check-In & Identity Verification * **Government-Issued Photo ID:** Guests are required to present a valid government-issued photo ID upon check-in to confirm reservation details and maintain an accurate guest register. * **Payment & Security Deposits:** A valid credit card in the primary guest's name is required at check-in. In cases where alternative or cash payments are arranged, a refundable security/incidental deposit is required (typically starting at $100–$250 depending on booking terms) to cover property inspections or potential damages. * **Mail & Delivery Controls:** Any personal mail or packages delivered to the property can only be released to guests listed on active reservations after showing proper photo identification. ### 2. Building Access & Room Security * **Keycard Access:** Entry to guest rooms and designated exterior hotel entrances outside standard daytime hours is restricted via electronic keycard locks. * **In-Room & Front Desk Safes:** In-room safe availability can vary, but the front desk provides safe deposit box access for guests wishing to secure cash, jewelry, or critical documents. * **Interior Corridors & Locks:** Guest suites feature secondary physical deadbolts and swing latches/peepholes on entry doors for occupant privacy and safety. ### 3. Property & Parking Safety * **Parking Oversight:** Private, on-site guest parking is available (subject to local property parking regulations/fees). As with typical open-lot hotel parking, guests are advised to lock vehicles and keep all valuables out of view. * **Public Area Monitoring:** Common areas such as the lobby, corridors, and guest laundry facilities are monitored, with emergency protocols in place for dispatching local emergency services (Jacksonville Police/Fire/EMS) when required. ### 4. Health, Sanitization & Maintenance Standards * **Housekeeping & Health Protocols:** Rooms undergo a scheduled multi-point cleaning process prior to new guest check-ins. To respect guest privacy and minimize unnecessary suite entries during extended stays, full housekeeping services are performed on a scheduled basis (such as bi-weekly or upon request depending on stay length). *Note: For inquiries regarding overnight security patrols, package handling restrictions, or specific late-night building access hours, you can reach out directly to the hotel front desk at **(904) 396-1777**.*

Q: What are the extra person charges at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: According to Extended Stay America's standard booking policy: * **Additional Adults:** There is an **Extra Person Charge of $5.00 nightly** for each additional adult beyond single occupancy. * **Children:** Children **17 and under stay free** when sharing a room with an adult. *Note: Total room occupancy limits still apply (typically a maximum of 2 to 4 guests per suite depending on the specific room layout, such as 1 queen bed vs. 2 double/queen beds).*

Q: What enhanced hygiene or cleanliness protocols are in place at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** follows the brand-wide **STAYconfident** health and hygiene initiative, which was developed in partnership with P&G Professional. Key cleanliness and safety measures include: * **Hospitality-Grade Disinfectants:** The hotel utilizes trusted commercial cleaning and disinfecting products from brands like Mr. Clean, Spic and Span, Comet, and Microban. * **10-Point Room Inspection:** Guest rooms undergo a rigorous multi-point cleaning process focusing on high-touch surfaces (door handles, remotes, switches, kitchen appliances, and fixtures), followed by a management-level inspection prior to guest check-in. * **Frequent Public Area Sanitization:** Increased cleaning frequency in high-traffic shared areas, including the lobby, elevators, laundry facilities, and front-desk check-in terminals/payment keypads. * **Contactless Options:** Guests can use contactless check-out (with emailed receipts) and can request fresh linens and towels exchanged at the front desk without requiring staff to enter the room. * **Front Desk Safeguards:** Protective shields are installed at the front desk, and staff are trained in standard sanitization and safety protocols. * **Customized Housekeeping:** To minimize contact and conserve resources, full housekeeping is provided weekly for extended stays, while additional full cleanings or linen refreshes are available upon request.

Q: What is Extended Stay America - Jacksonville - Riverwalk - Convention Center's policy on lost and found items?

A: The **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** follows the brand-wide Lost and Found policy: * **Reporting & Verification:** If you believe you left an item behind, contact the hotel’s front desk directly (at **904-396-1777**). You will need to verify your stay details (such as room number, stay dates, and description of the item) so staff can check their recovered inventory. * **Retrieval & Delivery:** If your item has been found, hotel management will provide instructions on how to retrieve it. Guests can either pick the item up in person or arrange for shipping. * **Shipping Costs:** Guests are **responsible for the method and cost of delivery** (typically requiring the guest to provide a prepaid shipping label or schedule courier pickup). * **Holding Period:** Items found in guest rooms or public areas are kept in secure storage for a limited holding window before they are discarded or donated according to local regulations. If you left an item behind, it is best to contact the front desk as soon as possible with a detailed description to coordinate its return.

Q: What is the cancellation policy at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The cancellation policy at the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** depends on the specific rate type and booking method: * **Standard / Flexible Rates:** * You generally have up until **6:00 PM local hotel time on the day of arrival** (or in some rate options, 24 to 48 hours prior to check-in) to cancel without penalty. * If you cancel after this deadline or fail to check in, a **No-Show Fee** equal to the first night's room rate plus tax will be charged to the credit card on file. * **Advance Purchase (AP) / Non-Refundable Rates:** * Cancellations are only permitted within **24 hours of the original booking**. * Cancelling more than 24 hours after booking—or failing to check in—results in the forfeiture of the entire prepaid amount (including taxes). * **Extended Plus Program (EPP) Rates (Long-term stays):** * Cancellations are only allowed within **24 hours of booking**. * After that window, cancelling or failing to arrive forfeits a deposit equal to three nights' room rate plus tax. * **Third-Party Bookings:** * If the reservation was made through an online travel agency (such as Expedia, Booking.com, or Hotels.com), the cancellation rules outlined by that specific platform will apply, and any cancellation must be processed directly through them. *(Tip: Always verify the exact deadline printed in your confirmation email, as special events, high-demand dates, or group reservations may carry stricter cancellation windows.)*

Q: What is the deposit required to book a room at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The deposit required depends on whether you are reserving upfront or checking in, as well as the rate type selected: ### 1. At the Time of Booking * **Standard / Flexible Rates:** No upfront cash deposit is charged at booking. A valid credit card is required to hold and guarantee the reservation. If you do not show up or cancel outside the free-cancellation window, a fee equal to the first night's room and tax is charged. * **Advance Purchase Rates:** Require 100% full prepayment at the time of booking, which becomes non-refundable after 24 hours. * **Extended Plus Program (EPP):** Requires a non-refundable deposit equal to **three nights' room rate plus tax**. --- ### 2. At Check-In (Security / Incidental Deposit) * **Incidental Hold:** Extended Stay America properties require a refundable incidental/security deposit of **up to $250** per stay (typically placed as an authorization hold on a credit or debit card). * **Release of Funds:** The hold is released upon checkout after room inspection. Depending on your bank, it usually clears within **5 to 14 business days**. * **Room Payment:** For nightly stays, the entire stay must be paid at check-in; for weekly/monthly stays, the first week is charged at check-in. *Note: Individual properties may adjust the exact incidental hold amount (commonly $50–$100 for cardholders, or up to $250 if paying with a debit/cash option). Contact the front desk directly at (904) 396-1777 before arrival to verify the exact hold amount for your specific booking.*

Q: What is the early departure charge at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Extended Stay America does not charge a flat, standalone "early departure fee". Instead, early departures are handled according to the terms of your reservation rate: * **Length-of-Stay Rate Adjustments:** Room rates are tiered based on how long you stay (nightly, weekly, or monthly). If you check out before your scheduled departure date and fall below the minimum stay threshold (e.g., leaving early on a weekly or monthly rate), your daily rate is recalculated retroactively to the higher rate for the actual number of nights stayed. * **Standard / Nightly Bookings:** If departing earlier than scheduled without giving required notice (typically prior to the standard check-in/checkout window), you are generally responsible for **one night’s room rate plus tax**, or forfeit payment for the unused booked night(s). * **Advance Purchase / Prepaid / Non-Refundable Rates:** These reservations are non-modifiable and non-refundable, meaning any unused nights are forfeited entirely. *Tip:* If you need to depart early, inform the front desk as early as possible (or directly at check-in), as individual property managers have discretion to waive or reduce penalties. You can also contact the property directly at **(904) 396-1777** to confirm how your specific rate plan will be adjusted.

Q: What is the minimum age required for check-in at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The minimum age required to check in at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** is **18 years old** (or up to **21 years old** depending on the booking channel and specific front-desk policies). * **Standard Chain Policy:** Extended Stay America mandates that the primary guest must meet the state's legal age of majority. In Florida, the age of majority is **18**. * **Third-Party/Property Policies:** Some booking platforms and third-party listings note a minimum check-in age of **21** for primary renters. Guests between the ages of 18 and 20 should contact the property directly prior to arrival to ensure their reservation is accommodated without issue. A valid government-issued photo ID and a matching credit card (or refundable deposit) are required at check-in.

Q: What is the policy on incidental charges at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The incidental policy for **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** follows standard brand guidelines: * **Deposit / Authorization Hold:** At check-in, guests are required to provide a security hold/deposit of **up to $250** to cover potential incidental charges, property damage, or additional fees. * **Payment Method:** A valid government-issued photo ID and credit or debit card matching the reservation are required upon check-in. * **Deposit Release:** Any unused portion of the hold is released upon checkout after a room inspection. Financial institutions typically take **5 to 14 business days** to process and return card authorizations. * **Potential Incidental & Policy Violations:** * **Smoking:** A fee of **up to $250 per incident** applies for smoking in non-smoking rooms. * **Pets:** Pet fees apply (around $25/day for the first 6 nights, and $15/day thereafter, plus tax). * **Parking:** Daily self-parking charges apply (typically ~$11.35/day). * **Phone Calls & Extra Services:** Outgoing non-emergency calls made from room phones or requested additional housekeeping may incur separate charges. *Tip: Because exact incidental hold amounts can vary slightly depending on your booking platform and length of stay, you can confirm the exact hold amount for your reservation by calling the hotel directly at (904) 396-1777.*

Q: What is the procedure for after-hours check-in at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, after-hours check-in typically follows these guidelines: 1. **Notify the Hotel in Advance:** * Extended Stay America’s corporate policy states that reservations are guaranteed for arrival until **6:00 PM local time**. * If you expect to arrive later in the evening or overnight, call the hotel front desk directly at **+1 (904) 396-1777** before 6:00 PM on your arrival day. Informing them ensures that your room is not marked as a "no-show" and released. 2. **Accessing the Lobby / Front Desk Late at Night:** * Exterior lobby doors may lock after standard hours (usually around 10:00 PM or 11:00 PM) for security purposes. * If the doors are locked upon arrival, use the **intercom or telephone button** located by the main entrance vestibule/sliding door. This will ring the on-duty night attendant or overnight security personnel to buzz you inside. 3. **Check-In Requirements:** * Proceed to the front desk counter. You will need to present: * A valid government-issued **photo ID** matching the reservation name. * A valid **credit card** (or debit card) in your name for room charges and the required incidental deposit. *(Tip: If you booked through a third-party site like Expedia or Booking.com, calling the property directly on the day of check-in is especially recommended to attach your estimated arrival time to their internal system.)*

Q: Which amenities does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** offers basic amenities tailored for both short- and long-term stays: ### **In-Room Amenities** * **Fully equipped kitchens:** Includes a full-size refrigerator/freezer, stovetop, microwave, toaster, and dining/cooking essentials. * **Free Wi-Fi**. * **Flat-screen TV** (50-inch) with cable channels. * **Dedicated work/dining space** with desk and seating. * **Air conditioning and heating**. * **Private bathroom** with complimentary toiletries and fresh linens. ### **Hotel Services & Facilities** * **Complimentary Grab-and-Go breakfast:** Typically includes breakfast bars, muffins, hot cereal, coffee, and tea. * **On-site guest laundry:** 24/7 coin- or card-operated laundromat. * **Pet-friendly rooms:** Dogs and cats allowed (fees and weight/breed restrictions usually apply). * **100% non-smoking facility**. * **On-site parking** (including accessible parking). * **Front desk services:** Fresh towel and linen exchanges upon request.

Q: Are dishwashers available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, dishwashers are not available in the guest suites at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. While the rooms feature kitchens equipped with a full-size refrigerator, stovetop, microwave, sink, coffee maker, and basic cookware/utensils, dishes must be washed by hand.

Q: Are down/feather pillows available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, down or feather pillows are generally not available** at the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. Like most economy and midscale extended-stay hotels, Extended Stay America uses standard **hypoallergenic polyester/down-alternative fiberfill pillows** across its properties. They do not maintain a luxury pillow menu or stock real down/feather bedding due to allergy concerns, durability, and standard brand-wide laundering practices. If you require down or feather pillows for sleep comfort, it is strongly recommended to bring your own pillow. Alternatively, you can contact the property's front desk directly at **(904) 396-1777** prior to check-in to confirm on-site options.

Q: Are luxury linen types available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, luxury linen types are not available** at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. As a budget-to-midscale extended-stay hotel brand, this property provides standard, essential hotel-grade bedding and basic linens. They do not offer high-thread-count, Egyptian cotton, or luxury linen upgrades. Guests can, however, exchange their standard towels and linens at the front desk as needed during their stay.

Q: Are pay-per-view movies available on the in-room TVs at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, pay-per-view movies are not available** on the in-room TVs at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. The guest suites feature flat-screen TVs (typically 50”) equipped with standard local and premium cable television channels, but the property does not offer on-demand or pay-per-view movie services. Guests wishing to watch movies typically connect their own streaming devices or stream via the hotel’s complimentary Wi-Fi.

Q: Are pots, pans, and serving dishes available in rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, but they are generally not pre-stocked inside the room cabinets.** At **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, rooms are equipped with standard appliances (stovetop, microwave, full refrigerator, and sink). However, the cookware and dishware policy works as follows: * **Available by request:** Pots, pans, dishware (plates, bowls), silverware, and utensils are **provided free of charge upon request at the front desk**. * **Serving dishes:** The standard dinnerware kits typically include basic plates, bowls, cups, and basic cooking utensils (such as spatulas or spoons). Specialized serving dishes (like large platters, casserole dishes, or salad bowls) are generally **not included**, so you may want to bring disposable or personal serving ware if you plan to prepare large group meals. * **Availability:** Cookware kits are subject to availability at check-in. If you plan on cooking right away, simply ask the front desk staff for a cooking/dining kit when you arrive.

Q: Are smart TVs available in the rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, the rooms do not have smart TVs.** The hotel’s renovated suites are equipped with standard **50-inch flat-screen TVs** connected to premium cable/satellite channels, but they do not feature built-in smart functionality, built-in streaming apps (like Netflix or Hulu), or casting capabilities. If you want to stream your own content, it is best to bring your own streaming device (such as a Roku, Fire TV Stick, or Chromecast) or an HDMI cable to connect your laptop, along with a travel router or hotspot (as hotel Wi-Fi login splash pages can sometimes complicate streaming device setup).

Q: Are sofa beds available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, sofa beds (sleeper sofas) are not available** at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. The room layouts at this property consist exclusively of studio suites featuring: * One Queen bed * Two Queen beds * Two Full/Double beds Seating in the rooms is limited to standard accent/desk chairs and dining seating rather than pull-out sleeper sofas. If you need extra sleeping arrangements for additional guests, you will want to book a room configuration with two beds.

Q: Are speakerphones available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, speakerphones are generally not provided.** The rooms at **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** include standard landline phones (equipped for basic local/toll-free calling and voicemail), but they do not feature speakerphone or conference-phone capabilities. If you require a speakerphone for meetings or conference calls, it is best to use your mobile device/laptop or bring a portable conference speakerphone. You can also contact the hotel front desk directly at **(904) 396-1777** to see if any special accommodations or equipment can be arranged.

Q: Do guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center have a pantry area?

A: The guest rooms (suites) at Extended Stay America - Jacksonville - Riverwalk - Convention Center do **not** have a separate walk-in pantry closet. Instead, every studio suite features a **fully equipped kitchenette/full kitchen area** that includes: * Built-in cabinets and counter space for storing food and dry goods * A full-size refrigerator with freezer * A stovetop/cooktop * A microwave * A sink and basic dining/prep area

Q: Do guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center have a microwave?

A: Yes, guest rooms at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center have a microwave.

Q: Do guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center have a mini fridge?

A: Yes, but rather than just a compact mini fridge, guest rooms at **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** feature fully equipped kitchens that include a **full-size refrigerator with a freezer**, along with a stovetop and microwave.

Q: Do guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center have a water purification system for the room?

A: **No**, the guest rooms at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center do not include an in-room water purification or filtration system. While the suites feature kitchens with standard sinks, full-size refrigerators, microwaves, and stovetops, the water supplied to the room is standard municipal tap water. If you require filtered drinking water during your stay, you will need to bring your own portable filter (such as a Brita pitcher) or purchase bottled water.

Q: Do guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center have dish cleaning supplies in the room?

A: **Typically, no—not inside the room upon check-in.** Under Extended Stay America’s brand policy for "Suites" properties, kitchens come equipped with major appliances (refrigerator, stovetop, and microwave), but kitchenware and dish supplies are generally not stocked inside the cabinets: * **At the Front Desk:** You can request a complimentary cookware/dish kit upon arrival. Front desks carry **dish soap packets, sponges, and dish towels**, which are handed out upon request or alongside the cookware kit. * **Dishwashers:** Standard suites at this location do not include automatic dishwashers, meaning hand-washing items are the standard. If you are planning an extended stay and intend to cook or wash dishes immediately, simply ask the front desk at check-in for dish soap and a sponge, or consider bringing your own full-size dishwashing supplies.

Q: Do guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center have eating utensils?

A: **Not automatically inside the room upon check-in, but they are available upon request.** ### How it works: * **In-room kitchen setup:** Rooms feature full kitchen appliances (refrigerator, stovetop, and microwave), but the cabinets and drawers are kept empty by default. * **Available at the front desk:** Eating utensils (silverware/cutlery), dinnerware (plates, bowls, cups), and cookware (pots, pans, spatulas) are kept at the front desk. * **Cost:** Because this property operates under the standard **Extended Stay America Suites** brand, cookware, dishware, and utensil sets are provided **free of charge upon request** (subject to front-desk availability). If you plan to use the kitchen right away, it is best to ask the front desk for an eating utensil and dishware kit when you check in.

Q: Do guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center have toasters?

A: Toasters are generally **not placed in the rooms by default**, but they are **available upon request**. At Extended Stay America Suites locations, standard in-room kitchen amenities include a full-size refrigerator, stovetop, and microwave. Additional kitchenware and small appliances—such as **toasters**, coffee makers, pots, pans, and utensils—can be requested for free from the front desk during check-in, subject to availability.

Q: Do rooms have USB charging ports or modern outlets at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, guest rooms and suites have been updated during property renovations to include more practical charging options: * **Built-in USB Outlets:** Upgraded suites feature wall outlets and bedside/desk units that include integrated standard USB ports (typically USB-A) for plugging in cables directly without an adapter. * **Standard 3-Prong Outlets:** You will find standard US 120V AC wall plugs located around the kitchenette, desk, and bedside areas. **Travel tip:** Because the built-in USB slots are standard USB-A and not the newer, higher-power USB-C, it is always a good idea to pack your standard wall adapter plugs (charging bricks) to ensure faster charging and compatibility with modern USB-C devices.

Q: Do the guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center have phones with voicemail?

A: **Yes**, the guest suites at **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** include in-room phones equipped with voicemail. As part of Extended Stay America's standard room services, guests have access to local calling and personal voicemail that can be retrieved directly from the room or accessed remotely. The front desk provides your room's voicemail extension and can outline any applicable long-distance or toll fees upon check-in.

Q: Do the guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center have wifi?

A: Yes, the guest rooms at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center have free Wi-Fi.

Q: Do the rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center have desk chairs?

A: **Yes**, the rooms at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center include a dedicated workspace/desk with a desk chair.

Q: Do the rooms include microwaves at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Yes, microwaves are included.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have electrical outlets at desk level?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** generally **does not guarantee built-in desk-level electrical outlets** across standard guest suites. In typical rooms at this property: * The work/dining tables are standard standalone desks or dining surfaces. * Electrical outlets are primarily wall-mounted near baseboards or positioned along kitchen counters, rather than integrated directly into the desk or desk-level furniture. * While some newly renovated or accessible rooms may feature desk lamps with passthrough plugs or lowered wall outlets, desk-level connectivity is not standard across all rooms. **Tip:** If you need to plug in a laptop or work equipment from the desk, it is recommended to bring an extension cord or power strip, or contact the front desk directly prior to check-in to request a room configuration that best accommodates your power setup.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer a mini-bar for a fee?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center does not offer a mini-bar (for a fee or otherwise). Because it is an extended-stay, budget/all-suite hotel, rooms instead feature a **fully equipped private kitchen** with a full-size refrigerator/freezer, stovetop, and microwave, allowing guests to store and prepare their own drinks and food.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer a wet bar in the room?

A: **No**, the hotel does not list a dedicated "wet bar" in its rooms. Instead, all suites feature a **fully equipped kitchen / kitchenette**, which includes: * A kitchen sink * A full-size refrigerator and freezer * A stovetop * A microwave * Basic cookware and dining utensils While it provides the functional sink, refrigeration, and counter space of a wet bar, it is configured as a practical extended-stay kitchen rather than a traditional entertainment wet bar.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer access to cable or streaming TV services?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** offers **cable TV**, but does **not** advertise built-in streaming service access: * **Cable TV:** The suites include flat-screen TVs equipped with standard and premium cable/satellite channels. * **Streaming Services:** The hotel does not provide pre-installed or native streaming apps (such as Netflix, Hulu, or casting/smart capabilities) on their room televisions. However, the hotel offers **free Wi-Fi**, allowing you to stream content on your personal devices (laptops, tablets, or phones) or connect your own portable streaming stick (like a Roku, Fire TV Stick, or Chromecast) to the TV's HDMI port.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer bottled water in the room as a complimentary service?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not provide complimentary bottled water in guest rooms. Because Extended Stay America properties operate as budget, extended-stay hotels equipped with full in-room kitchens, complimentary bottled water is not among their standard amenities. Guests typically need to bring their own bottled water, purchase drinks from on-site vending machines, or use the in-suite refrigerator and kitchen facilities to chill their own beverages.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer complimentary in-room coffee or tea?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not provide complimentary coffee or tea packets directly inside the guest rooms. However, they offer coffee and tea through the following amenities: * **Complimentary Grab-and-Go Breakfast:** Fresh coffee and hot tea are provided for free every morning at the grab-and-go breakfast station in the lobby. * **In-Room Preparation:** Suites are equipped with a full kitchen. While guests typically need to supply their own ground coffee or tea bags, a coffee maker can be requested free of charge from the front desk (subject to availability).

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center provide an in-room safe?

A: **No, the guest rooms do not come equipped with an in-room safe.** However, the hotel offers **safety deposit boxes at the front desk / reception** for guests who need to securely store valuables during their stay.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center provide weight scales?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not provide weight scales (neither in-room bathroom body scales nor luggage scales) as a standard amenity. As a budget, extended-stay brand, amenities in guest rooms are limited to essentials such as a kitchenette (refrigerator, stovetop, microwave), iron/ironing board, coffee maker, and basic toiletries. If you need to weigh luggage prior to a flight, it is recommended to bring a portable handheld luggage scale, as the front desk cannot be guaranteed to have one on hand. You can also contact the property directly at **(904) 396-1777** to check if staff currently have a luggage scale available behind the desk.

Q: Is a down/featherbed available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, a down or featherbed is not available at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. As an economy/midscale extended-stay hotel, the property provides standard synthetic/hypoallergenic bedding (polyester-fill pillows and comforters) designed for easy laundering and durability. Featherbeds, down toppers, and down pillows are generally only offered at luxury or upper-upscale hotels.

Q: Is a trouser or pant press available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, a dedicated trouser or pant press (such as a Corby press) is not available at this property. Instead, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center provides a standard **iron and full-size ironing board** in the room for pressing clothing.

Q: Is a washer/dryer available in guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no washers or dryers inside the individual guest rooms at the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. Instead, the hotel provides a **communal, coin-operated guest laundry facility on-site** that is available 24/7 for all guests.

Q: Is an in-room printer available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, an in-room printer is not available in the guest rooms at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. However, guest rooms do provide work desks and free Wi-Fi, and printing/copying/fax services can typically be requested at the front desk (fees may apply).

Q: Is an iron and ironing board available in the guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, an iron and full-size ironing board are standard amenities provided in the guest suites at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center**.

Q: Is dishware available in rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, dishware and cooking utensils are available.** However, under Extended Stay America's standard policy, they are often **not pre-stocked in the room cabinets upon arrival**. Because this location is an **Extended Stay America Suites** property, dishware (plates, bowls, cups, silverware) and cookware (pots, pans, cooking utensils) are provided **free of charge upon request at the front desk** during check-in.

Q: Is in-room fax available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, in-room fax machines are not available** in the guest rooms at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. However, the hotel offers **copy and fax services at the front desk** (applicable fees may apply).

Q: Is there a laundry basket or clothes hamper at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, Extended Stay America – Jacksonville – Riverwalk – Convention Center does not provide laundry baskets or clothes hampers in the guest rooms or laundry areas. While the hotel features a **24/7 on-site guest laundry facility** (with coin/card-operated washers and dryers) along with an in-room iron and ironing board, guests generally need to supply their own pop-up hampers, laundry bags, or baskets for transporting clothes.

Q: Is there a TV casting option like Chromecast or AirPlay at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there is no built-in TV casting option (such as Google Chromecast or Apple AirPlay)** at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. The renovated suites feature standard flat-screen TVs hooked up to traditional cable programming. They do not operate on a hospitality smart-TV platform that provides native streaming apps or wireless casting capabilities. ### Tips if you need to stream: * **Bring your own streaming device:** You can pack an external streaming stick (such as an Amazon Fire TV Stick, Roku Streaming Stick, or Google TV with Chromecast) or an HDMI cable connected to your laptop. * **Accessing the ports & Wi-Fi:** Most TVs have accessible HDMI ports to plug into. However, because hotel Wi-Fi uses a captive portal login page, bring a portable travel router or use your device's "Connect to hotel network" feature (standard on Roku and Fire Stick) to complete the Wi-Fi browser sign-in.

Q: Is there a whirlpool or hottub available in the guest rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no whirlpools or hot tubs available in the guest rooms at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. The accommodations are standard extended-stay studio suites equipped with full kitchens (stovetop, refrigerator, microwave) and standard private bathrooms (standard shower/tub combinations). The property also does not feature an on-site public pool or hot tub.

Q: Is there high-speed internet in the rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes.** Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center offers internet access in every room: * **Standard Wi-Fi:** Complimentary in all guest rooms for basic browsing, email, and social media. * **Enhanced High-Speed Internet:** If you require faster bandwidth for streaming, video conferencing, or large downloads, the hotel offers an upgraded **enhanced high-speed** tier for an additional daily or weekly fee, which can be purchased directly through the room’s Wi-Fi login portal.

Q: What bathroom amenities are included at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The standard bathroom amenities included in the suites at **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** consist of: * **Private bathroom** featuring a **shower/bathtub combination** * **Bath towels, hand towels, and washcloths** * **Complimentary basic toiletries** (soap and shampoo) * **Hair dryer** (available upon request from the front desk if not pre-placed in the room) * **Accessible features** (such as grab bars) in designated ADA-accessible suites *Note:* Because Extended Stay America operates on an extended-stay, budget-friendly model, full daily housekeeping and towel refreshes typically operate on a scheduled or on-request exchange basis at the front desk.

Q: What is the electric voltage in rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The guest rooms at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** (located in Florida, USA) use standard United States electrical specifications: * **Voltage:** **120 volts** (nominal; commonly referred to as 110–120V) * **Frequency:** **60 Hz** * **Socket / Plug Types:** Standard **Type A** (two-prong) and **Type B** (three-prong grounded) outlets If you are traveling with devices designed strictly for 220–240V systems, you will need a voltage converter or transformer in addition to a plug adapter. However, most modern portable electronics (such as phone chargers, laptops, and tablets) are dual-voltage (100–240V) and only require a plug adapter if they do not already use US Type A/B plugs.

Q: Are the bathrooms wheelchair accessible at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, wheelchair-accessible bathrooms are available**, specifically when booking the designated accessible rooms (such as the *Studio, 1 Queen Bed, Accessible* suite). The accessible bathrooms at this property include: * **Grab bars** installed around the toilet and shower/tub areas. * **Accessible toilets** and lowered/accessible controls. * **Wheelchair-accessible shower options**, which typically feature roll-in showers or accessible tubs with grab bars. * **Wider doorway clearance** to allow for wheelchair maneuvering. **Tip:** Standard rooms do not have these mobility features. Because accessible room types can vary (e.g., a roll-in shower versus an accessible tub), it is strongly recommended to specify your needs when reserving or call the hotel directly to ensure you are assigned a room with the exact bathroom layout you require.

Q: Are there accessible tubs or bathing options at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Yes, **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** offers accessible bathing options in its designated ADA-accessible guest rooms. The property provides accessible bathrooms equipped with: * **Grab bars** * **Accessible controls** * **Accessible bathing fixtures**, typically configured as either an accessible tub with shower or a roll-in shower depending on the specific room Because the exact setup (roll-in shower vs. an accessible bathtub with grab bars and transfer space) can vary by individual room, it is recommended to specify your bathing preference during booking or contact the hotel directly at **(904) 396-1777** prior to arrival to confirm an accessible unit with the exact bathing fixture you need.

Q: Are there ADA-accessible rooms available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, ADA-accessible rooms are available** at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. Specific accessibility options and features at this location include: * **Room Types:** The property offers dedicated accessible layouts, such as the *Studio, 1 Queen Bed, Accessible (Non-Smoking)*. * **Bathroom & In-Room Features:** These rooms include wider doorways, accessible clearance around furniture, lowered fixtures/controls, grab bars in the bathroom, and accessible tubs or roll-in shower configurations. * **Property Accessibility:** The hotel provides accessible parking spaces (van and standard), step-free access from arrival points, accessible routes to the entrance, an accessible registration counter, and elevator access. *Tip:* Because the number of accessible units is limited, select an accessible room option when reserving online, or contact the property directly to specify requirements (such as a roll-in shower versus an accessible tub).

Q: Are there family rooms with multiple sleeping areas at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no family rooms or suites with separate/multiple sleeping areas** at the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. All accommodations at this property are **single-room studio suites**. While they do offer studios with **two full/double beds** or **two queen beds** that can accommodate families (up to 4 guests), all beds share an open layout within a single room alongside the kitchenette and living space. If your party requires distinct, private sleeping areas, you would need to book multiple separate rooms or consider nearby properties that offer multi-room suites.

Q: Are there full-length mirrors in the rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, in the renovated suites.** Extended Stay America has rolled out standard room upgrades across their properties—including the **Jacksonville - Riverwalk - Convention Center** location. As part of these renovated studio suites, rooms feature updated furnishings, lighting, and a **wall-mounted full-length mirror** in addition to the standard bathroom vanity mirror. *Note:* If you require a full-length mirror for your stay, you may want to request a fully renovated suite when booking or checking in, as specific room layouts can occasionally vary.

Q: Are there grab bars installed in the bathrooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, but specifically in the designated accessible rooms.** * **Accessible Rooms:** The hotel's ADA/accessible guest rooms feature grab bars installed around the toilet and in the shower/bathtub area. * **Standard Rooms:** Standard guest rooms at this location generally do not have grab bars installed. If you need grab bars during your stay, make sure to book an **Accessible Room** (such as an Accessible Studio with a roll-in shower or accessible tub) or contact the hotel directly in advance to ensure an accessible room is assigned to your reservation.

Q: Are there kitchenettes or small kitchen areas in the rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, every guest room/suite at the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** features an in-room kitchen/kitchenette setup. These areas typically include: * A full-size refrigerator and freezer * A stovetop (usually two burners) * A microwave * A sink and food prep area * A coffee maker *Note:* Standard cookware, dishes, and utensils can typically be requested directly from the front desk upon check-in if they are not already stocked in the room.

Q: Are there loft-style rooms with multiple levels at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no loft-style or multi-level rooms at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. The property only offers standard, single-level **studio suites** (such as studios with one queen bed, one king bed, or two double/full beds) that include an in-room kitchen, sitting/work area, and bathroom on a single floor.

Q: Are there lowered sinks or accessible vanities at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes**, accessible vanities and sinks are available, but **only in the designated ADA-accessible guest rooms** (such as the *Studio, Queen Bed, Accessible* suite). Standard guest rooms feature conventional bathroom counter heights and standard enclosed cabinetry beneath the sinks. By contrast, the property's accessible suites are equipped with ADA-compliant bathroom features, which include: * A lowered sink/vanity set at an ADA-accessible height. * Open knee clearance underneath the sink to accommodate wheelchair access (with insulated/shielded piping to prevent burns). * Lever-style or accessible faucet controls. ### Recommendations: * **Reserve Specifically:** When booking, make sure to explicitly reserve the **"Accessible"** room type (e.g., *Studio Queen Accessible*) to guarantee these modifications. * **Confirm Directly:** If you require specific clearance dimensions (or an accessible kitchenette sink alongside the bathroom vanity), contact the hotel directly at **(904) 396-5777** or call Extended Stay America’s central reservations line at **1-800-804-3724** to confirm that your assigned room meets all your specific mobility needs.

Q: Are there rooms with adjustable beds at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center does not offer rooms with adjustable (hospital- or motorized-style) beds. The property provides standard bedding options (king, queen, or double beds) with fixed frames across its standard and ADA-accessible rooms. However, under Extended Stay America's accessibility policy for guests with mobility disabilities, you can request **bed frame removal** to lower the height of the bed. This request typically requires at least 48 hours' notice prior to check-in. If an adjustable bed is required for medical or accessibility reasons, guests generally need to arrange a rental through a local medical equipment provider to be delivered to the room (contacting the front desk directly beforehand to coordinate is recommended).

Q: Are there rooms with bunk beds or extra sleeping spaces at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no rooms with bunk beds** at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. The room types at this property are standard studio suites consisting of: * **1 Queen bed** * **1 King bed** * **2 Queen beds** * **2 Full (Double) beds** ### Extra Sleeping Spaces / Rollaways * **Sofa Beds:** The suites do not feature pull-out sofa beds. * **Rollaway Beds / Cots:** The hotel generally **does not provide rollaway or extra beds** (and does not offer cribs). If you need sleeping arrangements for more than two people, your best option at this property is to book a **studio suite with two queen beds** or **two full beds**.

Q: Are there rooms with corner windows or wraparound views at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No.** There are **no rooms with corner windows or wraparound views** at the *Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center*. ### Details: * **Building Architecture:** The property (located at 1413 Prudential Drive) is a standard, low-rise, 3-story economy/extended-stay structure. * **Window Design:** Each guest studio features a standard, single exterior wall punch-out window. None of the rooms are designed with dual-aspect corner glazing, floor-to-ceiling glass, or panoramic wraparound windows. * **Views:** Because the hotel sits slightly inland in the Southbank area and is surrounded by parking lots, roadways, and neighboring commercial buildings, views are limited to street and parking lot level. If you are looking for wraparound or panoramic Riverwalk/skyline views in this immediate area, consider nearby full-service Southbank riverfront properties such as the **DoubleTree by Hilton Hotel Jacksonville Riverfront** or the **Southbank Hotel by Marriott Jacksonville Riverwalk**.

Q: Are there rooms with wider doorways for accessibility at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes.** Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center offers designated ADA/mobility-accessible guest rooms (such as their *Accessible Studio Suites*). As part of their accessibility standards, these rooms and entryways feature **wider doorways and clearance** designed to accommodate wheelchairs and mobility devices. Other mobility features typically included at this location are: * Accessible entryways with level landings * Accessible bathrooms equipped with grab bars and accessible showers/tubs * Lowered fixtures/controls * Option to request bed frame removal in advance to lower the mattress height for easier transfers If you have specific width requirements for a motorized wheelchair or assistive equipment, it is recommended to contact the front desk directly or call Extended Stay America reservations (1-800-804-3724) prior to your stay to confirm the exact door clearance measurements.

Q: Are there separate dressing areas in the room at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the rooms at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center do not feature separate dressing areas. Accommodations at this property are standard open-plan studio suites. Each room features a single combined sleeping and living space with a kitchenette, an open closet/hanging rack area, and a private enclosed bathroom (with vanity sink, mirror, toilet, and shower/tub combination).

Q: Are there separate vanity or makeup areas at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, there are no dedicated separate vanity or makeup areas** at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. The guest rooms feature standard extended-stay studio layouts where the vanity (sink, mirror, and counter space) is contained directly inside the private bathroom alongside the toilet and shower/tub combination. There is no exterior dressing nook, secondary lighted makeup mirror, or separate sit-down vanity station outside the bathroom.

Q: Are there step-free showers available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, step-free (roll-in) showers are available, but only in designated accessible rooms.** The hotel’s accessible guest rooms feature bathrooms equipped with either **roll-in (step-free) showers** or accessible bathtubs with grab bars. Because accessible room configurations can vary between a roll-in shower and an accessible tub: * Select an accessible room specifically indicating a **roll-in shower** when booking online. * Contact the property directly or call Extended Stay America reservations to request and confirm that your assigned accessible room features a step-free/roll-in shower rather than a bathtub.

Q: Are there studio-style open rooms or traditional layouts at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The rooms at **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** are **studio-style open rooms**. Key details about their room layout: * **Open Floor Plan:** The accommodations are single-room studio suites rather than multi-room suites or separated apartment layouts. * **Combined Living & Sleeping Space:** The sleeping area, workstation/dining area, and fully equipped kitchenette (stovetop, microwave, full refrigerator) share an open floor layout, with only the bathroom enclosed separately. * **Configurations:** They offer various studio configurations, including a single Queen, single King, or two Double/Full beds. If you are looking for separate living rooms and bedrooms partitioned by walls or doors, this location does not offer traditional multi-room configurations.

Q: Are there suites with separate bedrooms and living rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no suites with separate bedrooms and living rooms at this property. All accommodations at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** are **open-concept studio suites** (such as King Studio, Queen Studio, and Double Studio). While each suite includes a kitchenette, work desk, and seating area within the room, the sleeping and living spaces are not separated by walls or doors. If you require a separate bedroom and living area, you would need to look into nearby extended-stay hotels that offer true one-bedroom suites (such as the nearby *Homewood Suites by Hilton Jacksonville Downtown-Southbank*).

Q: Do the accessible rooms have roll-in showers at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Not all accessible rooms have roll-in showers, but they are available.** According to Extended Stay America’s property accessibility details, the accessible guest bathrooms offer **either roll-in showers or accessible tub/shower combinations**. If you specifically require a roll-in shower rather than an accessible bathtub, make sure to: 1. Select the specific room type designated with a **roll-in shower** when booking. 2. Contact the property directly at **(904) 396-1777** (or Extended Stay America reservations at 1-800-804-3724) to ensure a roll-in shower room is assigned to your reservation prior to arrival.

Q: Do the bathrooms have glass walls or fully private walls at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The bathrooms at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** have **fully private walls**. They feature traditional, fully enclosed hotel bathrooms with standard solid drywall/walls and a regular closing door, rather than modern open-concept or frosted/see-through glass partition walls.

Q: Do the rooms have entryways or foyers at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the rooms do not have dedicated entryways or foyers. The accommodations at this property are standard open-concept studio suites. When you unlock and open the exterior/hallway door, you step directly into the room, where the kitchenette area or main living/sleeping space begins immediately without a separate entrance vestibule, foyer, or transitional hallway.

Q: Do the rooms have Juliet balconies at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the guest rooms at Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center do not feature Juliet balconies. The property is a standard budget-extended-stay building where the rooms (studio suites) feature sealed, standard exterior windows without balconies or railings. If you are looking for accommodations with private balconies in the immediate Southbank/Riverwalk area, nearby full-service properties such as the **DoubleTree by Hilton Hotel Jacksonville Riverfront** or **Southbank Hotel by Marriott Jacksonville Riverwalk** offer balcony options.

Q: Do the rooms have separate living areas at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, the rooms do not have separate living areas. All accommodations at this property are **studio-style suites**. The bed, kitchenette, work desk, and seating are all located within a single open room (with an enclosed private bathroom) rather than in separate, partitioned spaces.

Q: What is the maximum luggage storage capacity in standard rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center **does not set a published or official maximum luggage storage capacity** for its standard rooms. Standard studio suites at this property typically feature: * **Room Size:** Approximately 300 square feet. * **Storage Options:** An open hanging closet/wardrobe area with hangers, under-desk/table floor space, and open floor space alongside the bed and living area. Guests can bring as many bags as can safely fit within the suite, provided walkways, doorways, and fire exits are not blocked. As long as luggage does not exceed room occupancy guidelines or create a hazard, the hotel places no strict limit on the number or volume of bags allowed.

Q: Are there outdoor fire pits or social gathering areas at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are **no outdoor fire pits or dedicated social gathering spaces** at the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center. This property is a basic, budget extended-stay hotel that focuses primarily on in-room amenities (such as full kitchens and workspace) alongside essential on-site conveniences like a 24/7 guest laundry room and grab-and-go breakfast. It does not feature outdoor patios, lounges, fire pits, barbecue areas, or a pool. If you are looking for outdoor social spaces or a fire pit nearby, you would generally need to look at full-service or lifestyle hotels in the Southbank/Riverwalk area (such as the Southbank Hotel Jacksonville Riverwalk) or visit the public gathering spots, parks, and dining patios along the Southbank Riverwalk just a short walk away.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have an ATM on site?

A: **No**, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center (located at 1413 Prudential Dr) does **not** have an ATM on site. The property offers basic extended-stay amenities such as vending machines, on-site guest laundry, free Wi-Fi, and a 24-hour front desk. However, there are ATMs and bank branches within walking distance in the immediate Southbank area, including at nearby hotels, convenience stores, and the adjacent Baptist Medical Center complex.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer coworking or lounge spaces for guests?

A: **No, this property does not offer dedicated coworking spaces, a business center, or communal lounge areas.** As an economy/midscale extended-stay hotel, its public areas are very limited and typically consist only of a small front desk/lobby entry area primarily used for check-in and the grab-and-go breakfast station. For remote work, the hotel provides: * **In-room work areas:** Each suite includes a desk/table workspace along with free Wi-Fi. * **Basic front-desk services:** Front desk staff can assist with basic copy and fax needs (fees may apply). If you need a traditional coworking environment, collaborative spaces, or meeting rooms, you would need to look into nearby local coworking offices or hotels in downtown Jacksonville/Southbank with full business centers and conference facilities.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer dry cleaning or laundry service?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** offers **self-service laundry facilities**, but does **not** provide full-service laundry or dry cleaning. * **Guest Laundry:** There is an on-site, coin-/card-operated guest laundry room (launderette) available 24/7 with washing machines and dryers. * **Dry Cleaning / Valet Laundry:** The hotel does not have an in-house dry cleaning or drop-off valet laundry service. Guests needing dry cleaning will need to use an off-site local dry cleaner in the area.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer yoga classes or wellness activities?

A: **No**, the Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not offer yoga classes or wellness activities. This property is a budget extended-stay hotel focused on self-catering accommodations—such as fully equipped in-room kitchens, grab-and-go breakfast, free Wi-Fi, and guest laundry facilities. It does not feature an on-site gym, spa, or organized wellness programming. If you are looking for wellness options during your stay: * The hotel is located adjacent to the **Southbank Riverwalk**, providing a scenic pedestrian path for walking, jogging, or outdoor workouts. * Local yoga and fitness studios (such as studios in the neighboring San Marco and Riverside districts) are available within a short drive or bike ride.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center provide bikes for guests to use?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not provide bicycles or bike rentals for guest use. As a budget extended-stay hotel, its amenities are limited primarily to in-suite kitchens, complimentary Wi-Fi, on-site laundry facilities, and a grab-and-go breakfast. If you are looking to ride along the Riverwalk or downtown Jacksonville, you will need to: * Use the city's shared dockless e-bike and e-scooter programs located around the downtown area. * Rent from local bicycle shops or rental services nearby (such as Open Road Bicycles in neighboring San Marco/Hendricks Ave).

Q: Is luggage storage available before check-in or after check-out at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, luggage storage is generally available at the front desk** for guests arriving before check-in (3:00 PM) or after check-out (11:00 AM). Keep the following details in mind: * **Same-Day Storage:** Storage is typically intended for same-day arrival or departure only. * **Limited Capacity:** Because it is an extended-stay property rather than a full-service hotel with a dedicated bell staff/concierge, luggage is generally held behind or adjacent to the front desk, and availability is subject to space. * **Front Desk / Early Check-In:** If you arrive before 3:00 PM, you can ask whether early check-in is available (though hourly fees may apply depending on the arrival time) or simply opt to leave your bags free of charge while you wait. If you are traveling with an unusually large number of bags or oversized items, it is recommended to call the front desk directly in advance at **(904) 396-1777** to confirm space availability.

Q: Is there a meditation or relaxation room at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not have a meditation or relaxation room. As a budget-oriented, extended-stay hotel, its amenities are limited to essentials such as in-suite kitchens, complimentary Wi-Fi, guest laundry facilities, and a grab-and-go breakfast station. Guests seeking quiet spaces for meditation or relaxation generally use their private studio suites or visit nearby outdoor areas, such as the Southbank Riverwalk and Friendship Fountain park located just down the street.

Q: Is there a sauna or steam room available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there is no sauna or steam room available at **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. As a budget-oriented extended-stay hotel, its amenities are focused on long-term convenience—such as in-suite fully equipped kitchens, on-site guest laundry, free Wi-Fi, and grab-and-go breakfast—and it does not feature spa or wellness facilities like a steam room or sauna.

Q: Is Wi-Fi free at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Yes, Free Wifi is available at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center.

Q: Are cats allowed at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Yes, pets are allowed at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center.

Q: Are children allowed in all hotel areas at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, children are welcome and allowed throughout the public and guest areas** of the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. Because it is a straightforward extended-stay property, its layout consists primarily of: * Guest suites * The lobby/grab-and-go breakfast area * The guest laundromat * On-site parking and grounds There are **no adult-only venues** on-site (such as a bar, casino, or 21+ lounge) that would prohibit minors. ### Things to Keep in Mind: * **Adult Supervision:** In accordance with standard hotel safety policies, minors and young children should remain supervised by an adult in shared areas such as the lobby, corridors, and laundry room. * **Check-In Age:** While children can stay in the rooms (typically staying free when using existing bedding), the primary reservation holder must be of legal adult age (at least 18, and sometimes 21 depending on specific Extended Stay America booking conditions) to check in.

Q: Are dogs allowed at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Yes, pets are allowed at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center.

Q: Are pets allowed in all rooms at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No, pets are not allowed in all rooms.** While the hotel is pet-friendly, they designate **specific pet-friendly suites** to accommodate guests traveling with animals. If you plan to bring a pet, keep the following policies in mind: * **Room Assignment:** You must request or select a designated pet-friendly room when booking to ensure availability. * **Pet Limit:** A maximum of **two pets** (dogs and cats) per suite. * **Size Restrictions:** Pets must generally be no longer than 36 inches and no taller than 36 inches (or under ~50 lbs); larger pets or more than two animals require advance property manager approval. * **Fees:** Pet cleaning fees apply (typically around $25/night per pet for the first 6 nights, and reduced thereafter), though certified service animals are exempt.

Q: Are pets allowed in public areas at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, but only under specific restrictions.** According to Extended Stay America's standard pet policy and hotel rules: * **Leash/Carrier Requirement:** Pets are permitted in public and common areas (such as hallways, the lobby, and outdoor grounds) only if they are **kept on a leash or inside a carrier** at all times. * **Restricted Areas:** Pets are generally **not permitted** in areas where food is served (such as the breakfast dining station) or other restricted guest amenities, in compliance with standard health and safety codes. * **Outdoor Grounds:** Pets may be walked in exterior designated pet-relief and grassy areas on the property, provided owners promptly clean up after them. *(Note: Service animals assisting guests with disabilities are exempt from standard pet restrictions and are allowed in all areas open to the public.)*

Q: Are service animals allowed at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, service animals are allowed.** In compliance with the Americans with Disabilities Act (ADA), **Extended Stay America - Jacksonville - Riverwalk - Convention Center** welcomes service animals, and they are **exempt from the pet fees and size restrictions** that typically apply to standard pets.

Q: Are taxes included in the room rate at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, standard base room rates at Extended Stay America – Jacksonville – Riverwalk – Convention Center do **not** include taxes. * **Separate Line Item:** Like most U.S. hotels, the initial nightly rate quoted on their website or third-party booking platforms excludes applicable state and local lodging/sales taxes (as well as potential incidentals, pet fees, or parking fees). * **Final Checkout:** Taxes and fees are calculated and added during the final steps of booking or billed upon arrival/checkout. * **Extended Stay Tax Exemption:** Because this is an extended-stay hotel, Florida law generally exempts stays longer than **six continuous months (180+ consecutive days)** from transient occupancy/lodging taxes, provided the property requirements and paperwork are met. For normal short- or mid-term stays, taxes will be charged on top of the base nightly rate.

Q: Are there adult-only areas at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **No**, there are no adult-only areas at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. The property is a standard, family-friendly, and pet-friendly extended-stay hotel. Its common areas consist primarily of basic practical facilities—such as a front desk lobby, a 24-hour guest laundry room, and parking—none of which are designated or restricted as adult-only.

Q: Are there any size restrictions for pets at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Yes, **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** enforces the following size and limit restrictions for pets: * **Physical Dimensions:** Pets can be **no longer than 36 inches** and **no taller than 36 inches**. * **Weight Limit:** Standard guidelines typically accept pets **up to 50 lbs**. * **Pet Limit:** A maximum of **two pets** are permitted per suite. *Note:* Pets exceeding these size/weight limits, or requests for more than two pets, require advance approval from property management. Pet fees apply (typically up to $25/night per pet for the first 6 nights, and up to $15/night thereafter), while certified service animals are exempt.

Q: Are there non-refundable rates at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, there are non-refundable rates available** at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center, depending on the rate tier and booking channel chosen: * **Advance Purchase Rates (Direct Booking):** When booking directly through Extended Stay America, choosing an **Advance Purchase (AP)** rate provides a discounted price in exchange for a non-refundable, non-modifiable prepayment (cancellable only within the initial 24 hours of booking). * **Third-Party Travel Sites (OTAs):** Booking through sites such as Expedia, Booking.com, or Hotels.com typically gives you a choice between a flexible, fully refundable rate and a discounted, non-refundable rate. *Tip:* Always check the specific **cancellation policy** on your room selection screen before completing payment, as standard flexible rates allow free cancellation up to the hotel's designated deadline (usually 6:00 PM on arrival day).

Q: Are there refundable room rates available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, fully refundable room rates are available** at the **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**. Key details regarding room rates and cancellation include: * **Flexible / Refundable Rates:** Standard, flexible bookings can be cancelled for a full refund (or without penalty) if cancelled before the hotel’s cancellation deadline (typically by 6:00 PM local hotel time on the day of arrival, or 24–48 hours prior depending on the platform/rate chosen). * **Non-Refundable Rates:** The hotel also offers cheaper **Advance Purchase (AP)** or prepaid promotional rates, which are strictly non-refundable and non-modifiable. * **Long-Term / EPP Rates:** Multi-week or monthly reservations (such as the Extended Plus Program) may require non-refundable deposits or specific multi-day notice requirements to cancel. When booking directly or via third-party travel sites (like Expedia or Hotels.com), look for rates marked **"Free Cancellation"** or **"Flexible Rate"** and verify the cancellation deadline before finalizing the reservation.

Q: Can I leave my pet unattended in the room at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, but only under specific conditions:** * **Must be crated:** According to Extended Stay America’s chain-wide pet policy, pets left unattended in the suite **must be kept in a pet carrier or crate** for the duration of the time you are away. Pets cannot be left loose in the room or locked in the bathroom. * **No disturbances:** The pet must not bark, whine, or create disturbances that affect other guests. * **Housekeeping and staff safety:** Hotel staff may need to enter the room for maintenance or scheduled service; having your pet crated ensures the safety of both staff and your pet. **General pet policy highlights to keep in mind:** * **Limit:** Up to 2 pets per room. * **Size:** Pets cannot exceed 36 inches in height or length (larger pets require prior manager approval). * **Fees:** Pet fees are typically $25 (+ tax) per day, per pet for the first 6 nights, and $15 (+ tax) per day thereafter. If you plan to leave your pet crated for an extended period, it is always best practice to notify the front desk and leave a contact phone number where you can be reached immediately if an issue arises.

Q: Can I pay with cash at check-in at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Generally, **no, unless you are staying for an extended period (usually 7 nights or longer)**. Extended Stay America enforces the following payment policies regarding cash: 1. **Short Stays (Fewer than 7 nights):** A valid **credit card or debit card** is required at check-in. Cash is typically not accepted for short-term stays. 2. **Extended Stays (7 nights or more):** Cash payments are permitted at locations that allow them, provided you pay for the first week in advance. 3. **Deposit & ID:** If paying cash, you will still need to provide a government-issued photo ID and a refundable **cash/incidental deposit of up to $250** at check-in. *(Note: Any cash deposit refund over $100 is typically mailed to you as a check within 14 days rather than returned immediately in cash).* Because individual property management can adjust cash-handling rules, **call the front desk directly at (904) 396-1777** before arriving if you plan on using cash.

Q: Do I have to pay the full amount upfront at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Whether you have to pay the full amount upfront depends on the **length of your stay** and the **rate type** you booked: * **Short/Nightly Stays (1 to 6 nights):** **Yes.** Under Extended Stay America policy, guests staying on a nightly rate must pay for the full duration of their stay upfront at check-in. * **Weekly and Extended Stays (7+ nights):** **No, not the full amount all at once.** If you book a weekly or monthly rate, you are required to pay for the **first week upfront at check-in**. From there, you pay week-by-week in advance. * **Advance Purchase / Prepaid Rates:** **Yes.** If you select a non-refundable "Advance Purchase" rate online, 100% of the entire stay is charged to your card at the time the booking is made. ### Additional Upfront Cost to Expect * **Incidental Deposit:** Regardless of your stay length, the hotel places a hold or requires a refundable security/incidental deposit (typically up to **$100 to $250**) at check-in. This is released or refunded upon check-out provided there are no damages or unpaid incidental charges.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center accept debit cards?

A: **Yes, they accept major debit cards** (such as Visa and Mastercard). Key requirements to keep in mind: * **Name Match & ID:** The name on the debit card must match the government-issued photo ID of the primary guest checking in. * **Incidental Hold / Deposit:** In addition to the room charges (which are paid in advance), the hotel places an authorization hold for incidentals/security (typically up to **$100–$250**). * **Bank Release Times:** When using a debit card, that deposit hold temporarily locks real funds in your bank account. After check-out, the release of unused funds usually takes **5 to 14 business days**, depending on your bank's processing policies.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center allow same-day check-in?

A: **Yes, Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center allows same-day check-in**, provided there are rooms available. Keep the following policies and tips in mind for same-day arrivals: * **Check-In Time:** Standard check-in begins at **3:00 PM**. * **Requirements:** You must present a valid government-issued photo ID and a physical credit card matching the guest name (Extended Stay America properties generally do not accept cash at check-in). * **Booking Ahead:** You can make a same-day reservation online via their website or app, or walk in. However, booking directly online or calling ahead is strongly recommended to guarantee room availability and ensure your room is ready when you arrive. * **Late Arrivals:** If you plan to arrive late in the evening or after normal front desk hours, it is best to contact the hotel directly at **+1 (904) 396-1777** so the staff can note your arrival time and ensure a smooth check-in.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center charge an additional fee for pets?

A: **Yes, Extended Stay America – Jacksonville – Riverwalk – Convention Center charges an additional non-refundable cleaning fee for pets.** The fee structure and policies are: * **Pet Fee:** Up to **$25 (+ tax) per pet, per day** for the first 6 nights, and up to **$15 (+ tax) per pet, per day** for each day thereafter. * **Service Animals:** Legitimate service animals are exempt from pet fees. * **Pet Limit & Restrictions:** A maximum of 2 pets (dogs and cats) are allowed per suite, with size guidelines generally requiring pets to be no larger than 36 inches long and 36 inches tall (larger animals or additional pets require advance approval from property management).

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center have any restrictions on the number of pets allowed per room?

A: **Yes.** The hotel allows a **maximum of two pets per suite**. Key details of their pet policy include: * **Limit:** Up to 2 pets (dogs and cats are welcome; exotic animals are not permitted). * **Exceptions:** Bringing more than two pets requires prior approval from the property manager. * **Size Restrictions:** Standard policy limits pets to no more than 36 inches long and 36 inches tall (some listings also cite a weight guideline up to 50 lbs). Larger animals also require advance approval from hotel management. * **Fees:** Pet fees apply per pet, per day (typically up to $25/night for the first 6 nights, decreasing for longer stays). Certified service animals are exempt from pet fees.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center offer pet amenities like beds or bowls?

A: While pets are allowed at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center, we do not offer pet amenities such as beds or bowls.

Q: Does Extended Stay America - Jacksonville - Riverwalk - Convention Center require a deposit when booking?

A: **At the time of booking:** * **Standard / Flexible reservations:** You typically **do not** have to pay a deposit upfront, though you must provide a valid credit or debit card to guarantee and hold the reservation. * **Advance Purchase / Special Rates:** If you book a non-refundable "Advance Purchase" rate, the full amount is charged at booking. For certain extended programs (such as the Extended Plus Program), a multi-night non-refundable deposit may be charged upon booking. **At check-in (Incidental Deposit):** * **Yes, a deposit/hold is required upon arrival.** * Extended Stay America requires a valid credit or debit card at check-in, on which an **incidental security deposit hold** (typically ranging from **$100 up to $250**) is authorized. * This hold is not a permanent charge and is released upon check-out, provided there is no room damage or unpaid incidental charges (refunds to cards generally reflect within 5–14 business days depending on your bank).

Q: How far in advance do I need to cancel to avoid penalties at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, the cancellation deadline depends on the type of rate you booked: * **Standard / Flexible Rates:** You generally must cancel by **6:00 PM local hotel time on the day of arrival** (or at least 24 hours prior, depending on the specific booking terms). * *Penalty for late cancellation or no-show:* The first night’s room rate plus tax will be charged to the credit card on file. * **Advance Purchase (Prepaid / Non-Refundable) Rates:** These can only be canceled within **24 hours of making the initial reservation**. Canceling after the 24-hour grace period results in forfeiting the full prepaid amount. * **Extended Plus Program (EPP / Long-Term Rates):** These must also be canceled within **24 hours of booking**; canceling later results in forfeiting a non-refundable deposit equal to three nights' room and tax. * **Third-Party Bookings (Expedia, Booking.com, etc.):** Third-party sites often set their own cutoff window (commonly **24 to 72 hours before check-in**). You must review the terms listed in your booking confirmation and process any cancellation directly through that website. *Tip: Always check your confirmation email, as special event dates or high-occupancy periods in downtown Jacksonville can occasionally carry a stricter 24–48 hour advance cancellation requirement.*

Q: How late can I cancel without being charged at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: For **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center**, the cancellation deadline depends on the type of rate you booked: * **Standard / Flexible Rates:** You can cancel without penalty up until **6:00 PM local hotel time (Eastern Time) on the day of arrival**. If canceled after 6:00 PM, or in the case of a no-show, the credit card on file will typically be charged the first night’s room rate plus tax. * **Advance Purchase (Non-Refundable) Rates:** These can only be canceled without penalty **within 24 hours of booking**. Canceling after 24 hours results in forfeiture of the full prepaid amount. * **Extended Plus Program (EPP) Rates (Long-term stays):** These can also only be canceled **within 24 hours of booking**; canceling later forfeits a nonrefundable deposit equal to three nights’ room and tax. * **Third-Party Bookings (Expedia, Booking.com, etc.):** The specific cancellation cutoff (often 24 to 72 hours prior to arrival) depends on the exact terms selected at purchase, and changes must be processed directly through that travel site. *Tip: Check the cancellation terms listed on your specific confirmation email to verify your booking's rate conditions.*

Q: How much is the refundable pet deposit at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Extended Stay America – Jacksonville – Riverwalk – Convention Center **does not charge a refundable pet deposit**. Instead, they charge a **non-refundable pet cleaning fee**: * **First 6 nights:** Up to **$25 (+ tax) per day, per pet**. * **Day 7 and onward:** Up to **$15 (+ tax) per day, per pet**. *(Note: While the pet fee itself is non-refundable, the hotel may require a standard incidental hold/deposit of up to $250 on a card at check-in, which is refundable upon room inspection at check-out. Service animals are exempt from pet fees.)*

Q: How much is the security deposit at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At the **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center**, the security/incidental deposit is typically **$100**, though brand policy allows properties to place an incidental hold of **up to $250** depending on the length of stay and payment method: * **Standard hold:** Usually charged or pre-authorized at **$100** upon check-in. * **Payment type:** Stays must be backed by a major credit card or debit card in the primary guest's name. * **Refund timeline:** The hold is released upon inspection at check-out. Depending on your bank or credit card issuer, it generally takes **5 to 14 business days** to drop off or return to your account. *(Note: If you plan to check in with cash, make an extended stay, or travel with pets—which requires a separate non-refundable cleaning fee—it is recommended to call the front desk directly to confirm their exact current deposit requirement before arrival).*

Q: Is a security deposit required at check-in at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, a security/incidental deposit is required upon check-in** at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center. Key details regarding the deposit: * **Deposit Amount:** Typically placed as an authorization hold on a major credit or debit card, usually ranging from **$100 up to $250** depending on the length of stay and booking terms. If using cash (where accepted), a minimum $100 cash deposit is standard. * **Refundability:** The deposit is fully refundable after check-out, provided there is no room damage, missing items, or unpaid incidental charges. * **Return Timeline:** Cash deposits are typically returned at checkout following a room inspection, while card holds/authorizations generally release back to your account within 3 to 7 business days depending on your bank.

Q: Is early check-in allowed at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, early check-in is allowed**, but it is **subject to room availability** and usually involves a fee depending on how early you arrive: * **Standard check-in time:** 3:00 PM * **Between 12:00 PM and 3:00 PM:** Usually free of charge if a clean suite is already available. * **Between 7:00 AM and 12:00 PM:** Typically subject to a fee of around **$10 per hour** plus tax. * **Prior to 7:00 AM:** You may be charged for a full previous night's stay (minimum of $50). ### Recommendation Early check-in cannot be guaranteed ahead of time because it depends entirely on whether rooms have been vacated and cleaned. It is best to **call the property directly on the morning of your arrival** (or add a note to your reservation) so the front desk can check availability and confirm any applicable fees.

Q: Is Extended Stay America - Jacksonville - Riverwalk - Convention Center pet-friendly?

A: Yes, Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center is pet-friendly.

Q: Is late check-out available at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, late check-out is available upon request**, but it is **subject to room availability and additional fees**. Standard policy details for Extended Stay America include: * **Standard Check-Out Time:** 11:00 AM. * **Fees:** * **Between 11:00 AM and 4:00 PM:** Typically charged at **$10 per hour** (plus applicable taxes), capped at up to $50. * **After 4:00 PM:** Charged the full daily room rate plus applicable taxes/fees. Because late check-out depends on the hotel's occupancy and housekeeping schedules, contact the front desk directly on the morning of your departure (or upon check-in) to request it and confirm the exact fee for your stay.

Q: Is the deposit refundable if I cancel at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Whether your deposit is refundable at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** depends on what type of deposit was paid and the rate category booked: ### 1. Booking Prepayment / Reservation Deposit * **Standard / Flexible Rates:** If you cancel before the property's stated cancellation deadline (typically by 6:00 PM local time on the day of arrival, or within 24–48 hours depending on your booking confirmation), your deposit/prepayment is **fully refundable**. If cancelled past the deadline, you are usually charged a fee equal to the first night's room rate and tax. * **Advance Purchase (AP) Rates:** These are non-refundable rates. You generally only have 24 hours from the time of booking to cancel for a refund; after that window, prepayments/deposits are **non-refundable**. * **Extended Plus Program (EPP) Rates:** For long-term discount rates requiring a deposit (often equal to 3 nights), cancelling more than 24 hours after booking results in the **forfeiture** of the deposit. --- ### 2. Check-In / Incidental & Damage Deposit * If you have already arrived and paid an incidental/damage deposit (typically up to $100–$250 via card hold or cash): * This deposit is **fully refundable upon check-out**, provided the room is inspected and there is no property damage, smoking violation, or unpaid balance. * Card holds are usually released within 5–14 business days. --- ### What to check: 1. **Confirmation Email:** Check the exact **Rate Rules & Cancellation Policy** on your booking confirmation, as policies vary if booked through a third party (like Expedia, Booking.com, or Agoda) versus booking directly with Extended Stay America. 2. **Contact the Hotel Directly:** If you need to verify or request a refund exception, contact the front desk at the Jacksonville Riverwalk location or call Extended Stay America reservations.

Q: Is there a designated pet area or pet park at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: A designated pet area or pet park is not available at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center.

Q: Is there a fee for early check-in at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, Extended Stay America charges an early check-in fee.** Standard check-in begins at **3:00 PM**. Early check-in is subject to room availability, and Extended Stay America’s standard fee structure is as follows: * **Between 7:00 AM and 12:00 PM:** $10.00 per hour plus applicable tax. * **Prior to 7:00 AM:** Full previous day’s room rate and tax (at Best Available Rate, with a minimum fee of $50.00). * **Between 12:00 PM and 3:00 PM:** Depending on hotel discretion and room availability, this may incur the hourly fee or occasionally be waived if a room is already clean and inspected. Because early check-in depends entirely on whether a clean room is available, it is recommended to call the front desk directly at **(904) 396-1777** on the morning of your arrival to verify availability and confirm exact charges.

Q: Is there a fee for late check-out at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Yes, there is a fee for late check-out.** Standard check-out time is **11:00 AM**. Under Extended Stay America policy, late check-out is subject to room availability and the following fee schedule: * **11:00 AM to 4:00 PM:** **$10.00 per hour** (plus applicable taxes), up to a maximum of **$50.00** (plus taxes). * **After 4:00 PM:** Charged a **full day's room rate** (at the Best Available Rate) plus applicable taxes and fees. If you need a late check-out, contact the front desk ahead of time to confirm availability and make arrangements.

Q: Is there a fee to change my reservation dates at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Generally, **Extended Stay America does not charge a specific "change fee"** to modify your reservation dates, but several conditions apply depending on your rate type and how you modify the stay: 1. **Standard / Flexible Rates:** * You can change or modify your reservation dates without penalty, provided you do so before the cancellation/change deadline (typically **by 6:00 PM local hotel time on your scheduled arrival date**). * While there is no change fee, **your nightly room rate may change** based on prevailing rates for the new dates. * Shortening your stay can also affect discounted weekly or monthly rate tiers, reverting your nightly rate to a higher tier. 2. **Advance Purchase Rates (Non-Refundable):** * Reservations made under an Advance Purchase (AP) rate are strictly **non-refundable and non-modifiable** after 24 hours of booking. Changing dates on these rates generally results in forfeiting your payment. 3. **Third-Party Bookings (Expedia, Booking.com, Priceline, etc.):** * If you booked through an online travel agency rather than directly through Extended Stay America, any modification fees or date-change rules are governed by that third party's terms and must be handled through them. If you booked directly, you can adjust your dates online via the [Extended Stay America Modify Reservation page](https://www.extendedstayamerica.com/modify-reservation) or by contacting the Jacksonville Riverwalk property directly at **(904) 396-1777** to confirm any rate adjustments for your specific stay.

Q: Is there a pet weight restriction at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: There is no pet weight restriction mentioned for Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center.

Q: What is included in the resort fee at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center does not charge a resort fee.** As a budget-friendly, extended-stay hotel rather than a resort, it does not include resort or amenity fees in its pricing. Instead, the standard room rate covers the property’s standard amenities, which include: * Free Wi-Fi * Complimentary grab-and-go breakfast (e.g., coffee, tea, breakfast bars, muffins, and oatmeal) * In-room fully equipped kitchen (stovetop, refrigerator, microwave, cooking utensils, and dishes) * Flat-screen TV with cable * Scheduled housekeeping (typically weekly for extended stays) *Note:* Optional extras—such as on-site parking, pet fees, coin-operated guest laundry, or additional housekeeping services—are billed separately as applicable.

Q: What is the limit for pet weight at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: The official Extended Stay America brand and location policy limits pets by **size rather than a strict weight limit**: * **Size Restriction:** Pets must be **no taller than 36 inches** and **no longer than 36 inches**. * **Weight guideline:** Pet-travel travel directories (such as BringFido) typically list the property's standard weight allowance as up to **50 lbs**. * **Exceptions:** Animals exceeding the size/weight limits or stays with more than two pets require **prior approval from the property manager**.

Q: What is the pet policy at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Pets are allowed at Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center.

Q: What payment methods does Extended Stay America - Jacksonville - Riverwalk - Convention Center accept?

A: **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center** accepts the following payment methods: * **Major Credit Cards:** Visa, MasterCard, American Express, and Discover. * **Debit Cards:** Bank debit cards carrying a major payment network logo. ### Important Payment & Check-In Policies: * **Advance Payment:** Payment is required in advance (nightly stays are paid in full at check-in; stays of a week or longer are paid weekly in advance). * **ID & Card Verification:** The cardholder must be present at check-in with a valid government-issued photo ID that matches the name on the card. * **Cash Policies:** While daily room rates are typically charged via credit or debit card, guests without a credit card may be permitted to pay with cash, but a **refundable cash security/incidental deposit (typically $100)** is required at check-in, subject to room inspection at checkout. *(Note: Policies regarding cash payments for the room rate itself can vary or change; if you plan to pay purely in cash, it is recommended to call the property directly at +1 904-396-5777 to confirm beforehand).*

Q: What time is check-in at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: Check-in at **Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center** begins at **3:00 PM** local time. *(Note: Reservations are typically guaranteed for arrival until 6:00 PM, so if you expect to arrive later than that, it is recommended to contact the hotel in advance. Check-out is at 11:00 AM).*

Q: When is the deposit refunded at Extended Stay America - Jacksonville - Riverwalk - Convention Center?

A: At **Extended Stay America Suites – Jacksonville – Riverwalk – Convention Center**, the incidental/security deposit is initiated for refund or release **after check-out**, once the room has been inspected and cleared. How quickly you actually receive the funds depends on how the deposit was secured: * **Credit or Debit Cards:** The hotel releases the unused authorization hold upon check-out. The funds typically reflect back in your account within **5 to 14 business days** (or 5–7 business days for many cards), depending entirely on your bank or card issuer's processing times. * **Cash Deposits:** If a cash deposit was accepted and exceeds $100, the refund may be mailed as a check within **14 days of departure**. Small cash amounts may be refunded directly at the front desk upon inspection at check-out. *Note: For the exact hold amount or to expedite a release, you can contact the property's front desk directly during your check-out.*

Q: Will Extended Stay America - Jacksonville - Riverwalk - Convention Center hold luggage after check-out?

A: **Extended Stay America locations—including the Jacksonville Riverwalk Convention Center property—generally do not offer dedicated luggage storage after check-out.** As an extended-stay, select-service hotel brand, they lack a bell desk or designated, secure luggage holding facilities. A few things to keep in mind: * **Discretionary Front Desk Holding:** Depending on available back-office space and the staff on duty, the front desk *may* occasionally agree to hold a bag behind the counter for a short window, but this is at the staff’s discretion and is **not guaranteed** as a brand amenity. * **Late Check-Out Option:** The hotel offers late check-out for an hourly fee ($10/hour between 11:00 AM and 4:00 PM, subject to availability) if you only need the room for a few extra hours. * **Alternative Storage:** If they cannot hold your bags, consider using third-party luggage storage services (such as Bounce or LuggageHero), which partner with nearby shops and businesses in downtown Jacksonville. If your travel plans depend on leaving bags behind after 11:00 AM check-out, it is strongly recommended to **call the front desk directly at (904) 396-1777** prior to or during your stay to ask if they can accommodate your request for that specific day.

Q: Will Extended Stay America - Jacksonville - Riverwalk - Convention Center hold my luggage before check-in?

A: **Generally, no.** Extended Stay America properties (including the Jacksonville – Riverwalk – Convention Center location) are limited-service, budget extended-stay hotels and typically **do not offer dedicated bell service or secure luggage storage rooms**. However, whether they can accommodate you depends on staffing and manager discretion: * **Discretionary Courtesy:** If an employee is on duty at the front desk, they may occasionally agree to keep a bag behind the counter as a courtesy, but this is **not guaranteed** and is not an advertised hotel amenity. * **Early Check-In:** If a clean room is already available when you arrive, they may offer you an **early check-in** (note: early check-in before the standard 3:00 PM time often incurs an additional fee depending on the time of day). * **Alternative Option:** If the front desk cannot hold your bags and your room is not ready, third-party luggage storage networks (such as Bounce or LuggageHero) often operate nearby partner locations (shops, cafes, or lockers) downtown. **Recommendation:** Contact the Jacksonville Riverwalk location directly at **(904) 396-1777** on the morning of your arrival. Ask if early check-in is an option or if the front desk agent working that shift is able to hold a bag behind the counter until check-in time.