Extended Stay America - Charlotte - Matthews

Q: How many room types does Extended Stay America - Charlotte - Matthews have?

A: **Extended Stay America Suites – Charlotte – Matthews** offers **3 primary room/suite types** (all featuring fully equipped kitchens): 1. **Studio Suite – 1 Queen Bed** (standard studio) 2. **Studio Suite – 2 Queen Beds** (standard studio) 3. **Deluxe Studio Suite – 1 King Bed with Sofa Sleeper** *(Note: If counting accessible sub-variations separately—such as 1 Queen mobility-accessible with roll-in shower or tub—there are up to **5 booking options** in total).*

Q: What are the room types at Extended Stay America - Charlotte - Matthews?

A: The **Extended Stay America Suites – Charlotte – Matthews** offers three primary studio suite types, all featuring fully equipped kitchens (full-size refrigerator, stovetop, microwave) and workspace areas: 1. **Studio Suite – 1 Queen Bed** (sleeps up to 2 guests) 2. **Studio Suite – 2 Queen Beds** (sleeps up to 4 guests) 3. **Deluxe Studio Suite – 1 King Bed with Sofa Sleeper** (sleeps up to 4 guests) *Note: Accessible room options (such as mobility-accessible suites with an accessible tub) are available across these layouts.*

Q: Are there mountain or nature views at Extended Stay America - Charlotte - Matthews?

A: **No**, there are no mountain or nature views at Extended Stay America Suites - Charlotte - Matthews. The hotel is located in a standard suburban commercial/business district just off highway corridors (Matthews-Mint Hill Rd near US-74). Its room views look out onto parking lots, roadways, and neighboring commercial buildings or standard roadside landscaping. Additionally, Matthews is located in the Charlotte metropolitan area (the Piedmont region of North Carolina), which is flat to gently rolling; the Appalachian/Blue Ridge Mountains are roughly two hours away by car and cannot be seen from this area.

Q: Does Extended Stay America - Charlotte - Matthews have ocean views?

A: **No**, Extended Stay America Suites - Charlotte - Matthews does not have ocean views. The hotel is located in Matthews, North Carolina—a suburban town within the Charlotte metropolitan area. Matthews is situated far inland in the Piedmont region of the state, approximately 170 to 200 miles away from the Atlantic coast.

Q: How long does it take to get to downtown from Extended Stay America - Charlotte - Matthews?

A: The trip between **Extended Stay America Suites - Charlotte - Matthews** (located at 1424 Matthews-Mint Hill Rd) and **Downtown/Uptown Charlotte** is approximately **11 to 13 miles**, with travel times depending on your mode of transportation and the time of day: * **By Car / Rideshare (Uber/Lyft):** * **Normal traffic:** Around **18 to 25 minutes** via US-74 W (Independence Blvd). * **Rush hour (morning inbound / evening outbound):** Can take **35 to 50+ minutes**, as US-74 experiences heavy commuter congestion. * **By Public Transit (CATS Bus):** * **~40 to 60 minutes:** You can take local bus lines (such as Route 27 or Matthews express routes) directly to the Charlotte Transportation Center in Uptown, though schedule availability varies by time of day.

Q: Does Extended Stay America - Charlotte - Matthews offer audio-visual equipment?

A: **No**, the Extended Stay America Suites – Charlotte – Matthews (located at 1424 Matthews-Mint Hill Rd) does not offer audio-visual equipment. This property is a basic extended-stay hotel that does not feature meeting/conference spaces or event technology services. While guest suites include flat-screen TVs and free Wi-Fi, there are no dedicated A/V rental services or business presentation facilities on site.

Q: Does Extended Stay America - Charlotte - Matthews offer meeting rooms or conference facilities?

A: **No**, Extended Stay America Suites – Charlotte – Matthews (located at 1424 Matthews-Mint Hill Rd) does **not** offer meeting rooms or conference facilities. This location focuses on essential extended-stay accommodations, featuring in-room kitchens, free Wi-Fi, a fitness center, and on-site guest laundry. If you need event or meeting space at an Extended Stay America property in the area, a nearby option is **Extended Stay America Premier Suites – Charlotte – Pineville – Pineville Matthews Rd**, which does offer an on-site meeting room. Alternatively, standard full-service hotels in the Matthews and South Charlotte areas provide dedicated conference spaces.

Q: Are attractions open year-round at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews** is a standard extended-stay hotel rather than a resort, so it does not feature its own theme park or destination attractions. * **On-site hotel amenities:** Essential guest facilities—such as the 24-hour fitness center, laundry facilities, and guest wi-fi—are available year-round. * **Nearby local attractions:** Most major attractions in the surrounding Matthews and Greater Charlotte area operate on varied schedules: * **Indoor / Year-Round Venues:** Places like the **NASCAR Hall of Fame**, **Bowlero Matthews**, and indoor museums/shopping destinations operate year-round. * **Outdoor / Seasonal Attractions:** Destinations such as the **U.S. National Whitewater Center** (whitewater rafting and seasonal outdoor sports) or outdoor amusement parks (such as Carowinds) operate on seasonal schedules, with whitewater and water attractions typically closed during the colder winter months.

Q: Are prices at Extended Stay America - Charlotte - Matthews higher during spring break ?

A: **Generally, no.** Extended Stay America – Charlotte – Matthews is not located in a traditional spring break tourist or beach market, so it does not see the sharp, dramatic "spring break surge" typical of coastal or resort destinations. However, room pricing can fluctuate slightly due to the following factors: * **Dynamic / Occupancy-Based Pricing:** Like most hotels, Extended Stay America uses dynamic pricing. If local demand rises during March or April (for example, due to regional youth sports tournaments, corporate relocations, or large events/conventions in the greater Charlotte area), rates will increase simply because fewer rooms are available. * **Length of Stay:** Extended Stay America heavily structures its rates around stay duration. Nightly rates are usually higher for 1–2 night weekend stays than for guests staying a week or a month. * **General Baseline Rates:** The typical nightly rates at this property usually hover in the affordable **$65 to $100+** range. While a spring weekend might push rates to the higher end of that bracket compared to slower mid-winter dates, it is not subject to dedicated spring break holiday markups.

Q: Are there holiday dining events for Christmas or Easter at Extended Stay America - Charlotte - Matthews?

A: **No, there are no holiday dining events for Christmas or Easter at Extended Stay America Suites – Charlotte – Matthews.** This property is a standard extended-stay hotel and does not feature an on-site restaurant, banquet hall, or catering facilities. The property's food and beverage offerings are limited to complimentary grab-and-go breakfast items. Guests staying over holidays typically: * **Cook in their suite:** Each studio includes a kitchen equipped with a full-size refrigerator, stovetop, and microwave. * **Dine out locally:** Full-service restaurants and hotels in nearby downtown Matthews or the greater Charlotte area often host special Christmas and Easter brunches and dinners.

Q: Are there seasonal summer activities offered at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews** does **not** offer organized seasonal summer activities, programs, or events. As a standard extended-stay, budget-friendly hotel, its on-site amenities focus primarily on self-service conveniences: * Fully equipped kitchens in suites * On-site fitness center * Guest laundry facilities * Pet-friendly accommodations * Free grab-and-go breakfast and Wi-Fi The property generally operates without organized entertainment, kids' clubs, or scheduled resort-style activities. If you are looking for summer activities in the area, the hotel is situated near several local parks, venues, and outdoor spots, including: * **Stumptown Park** (in downtown Matthews, host to outdoor summer concerts, movie nights, and community events) * **Matthews Sportsplex** (sports tournaments and open fields) * **U.S. National Whitewater Center** (rafting, kayaking, zip-lining, and summer outdoor concerts in the greater Charlotte area) * Nearby golf courses (such as Pebble Creek Golf Course)

Q: Are there special rates for holiday weekends at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews** does not maintain a permanent, stand-alone "holiday weekend" rate; instead, pricing over holiday weekends depends on seasonal promotions and demand: 1. **Brand-Wide Holiday Promotions & Sales:** Extended Stay America regularly runs nationwide holiday weekend sales (e.g., Memorial Day, Labor Day, Thanksgiving, and winter holiday sales). During these promotional windows, promo codes (such as brand-wide flash sale or holiday codes) can be entered under the **Special Rates / Promo Code** search filter on ExtendedStayAmerica.com to unlock discounts. 2. **Standard Discounts Applicable to Holiday Stays:** Even if a specific holiday sale is not active, standard discount programs apply over weekends (subject to room availability and blackout dates): * **Extended Perks Rewards:** Members typically receive additional percentage discounts and exclusive member rates. * **Advance Purchase Rates:** Booking non-refundable stays ahead of time can secure a lower nightly price. * **AAA / Senior / Military & Government Rates:** Available in the special rate dropdown if qualified. * **Length-of-Stay Discounts:** Because it is an extended-stay property, rates decrease substantially per night if a holiday weekend is extended into a weekly (7+ nights) stay. 3. **Peak-Demand Pricing (Dynamic Rates):** Like most hotels, rates fluctuate based on occupancy. On high-demand holiday weekends, base rates may rise, and discount availability (or blackout dates) may apply. **Recommendation:** To find the best available rate for a specific holiday weekend: * Check the **Special Offers** tab directly on the Extended Stay America website before booking. * Sign in with a free **Extended Perks** account to view member-only pricing. * Call the front desk at the Charlotte - Matthews location directly (+1 704-845-6670) to inquire about any localized weekend specials or group discounts.

Q: Are there special spring break activities at Extended Stay America - Charlotte - Matthews?

A: **No, there are no special spring break activities hosted at Extended Stay America Suites - Charlotte - Matthews.** Extended Stay America is an economy/midscale extended-stay lodging chain geared toward self-sufficient travelers, business guests, and long-term stays rather than a resort-style destination. The hotel provides functional amenities—such as suites with fully equipped kitchens, an on-site fitness room, guest laundry facilities, and free Wi-Fi—but it does not organize seasonal programming, entertainment, or scheduled events. If you are staying there over spring break, activities would need to be sought off-site in the surrounding Matthews and Charlotte areas, such as: * **Sportsplex at Matthews** and **Bowlero Matthews** (both located nearby) * **U.S. National Whitewater Center** (outdoor rafting, climbing, and ziplines) * **Carowinds** amusement park (which typically opens for the season in the spring) * **Downtown Matthews** parks and the local Greenway system

Q: Does Extended Stay America - Charlotte - Matthews decorate for the holidays?

A: Extended Stay America properties, including the **Charlotte - Matthews** location, are budget-oriented, extended-stay hotels designed for practical, self-sufficient lodging. Because they focus on basic amenities rather than luxury or hospitality experiences, **they do not do elaborate or festive holiday decorating**. At most, individual on-site management or front desk staff may place modest, small-scale seasonal touches (such as a small countertop decoration, a wreath, or a small tabletop tree in the lobby area) during the winter holidays, but widespread or themed decorations are not a featured amenity or standard practice for the property. If you are hoping for a festive hotel atmosphere or notable holiday displays, full-service hotels or nearby historic inns in the greater Charlotte area would be a better fit. If you need to confirm what specific decorations the local staff have put up this season, you can contact the front desk directly at **(704) 844-0010**.

Q: Does Extended Stay America - Charlotte - Matthews offer off-season discounts?

A: **Extended Stay America Suites – Charlotte – Matthews** does not typically feature a static promo coupon labeled strictly as an "off-season discount." Instead, it provides lower pricing during slower periods through **dynamic seasonal pricing** and **chain-wide seasonal promotions**: 1. **Lower Rates During the Off-Season (Low Season):** * Hotel booking data consistently shows that room rates at this property fluctuate based on seasonality and demand. * The low season for the Charlotte/Matthews area typically falls in **mid-winter (especially January through early March)**. Nightly and weekly base rates drop noticeably during these months compared to peak travel seasons. 2. **Seasonal Sales & Promotional Codes:** * Extended Stay America regularly runs brand-wide seasonal promotions throughout the year (such as winter holiday discounts, fall flash sales, and early-year booking sales) that apply to the Charlotte – Matthews location. 3. **Standard Extended-Stay & Membership Discounts:** * **Length-of-Stay Savings:** Discounts increase the longer you stay (7+ nights, 14+ nights, or 30+ nights), which compounds with lower off-season nightly rates. * **Extended Perks / Direct Booking:** Joining the brand's free rewards program or booking directly online offers an extra 10%–15% off standard rates. * **Standard Discounts:** AAA, AARP/Senior, and Military/Government rates remain valid throughout the low season. **Tip:** If you are booking for the winter or late-fall months, check Extended Stay America’s website directly for current seasonal promo codes, and search with flexible dates (midweek dates like Tuesdays and Wednesdays generally yield the lowest rates).

Q: Does Extended Stay America - Charlotte - Matthews offer special Christmas packages?

A: **No, Extended Stay America – Charlotte – Matthews does not offer curated or themed Christmas holiday packages**. As an economy, extended-stay lodging brand, the hotel focuses on functional, self-catering accommodations (suites equipped with full kitchens, free Wi-Fi, and grab-and-go breakfast) rather than full-service holiday promotions, festive meals, or seasonal packages. However, they do run standard seasonal discounts and savings options around the holidays: * **Weekly/Monthly Discounts:** Reduced tiered rates apply automatically if your holiday stay extends to 7+ nights. * **Promotional Discount Codes:** Extended Stay America frequently releases seasonal percentage-off coupon codes (e.g., winter or holiday sales) on their main website. * **Extended Perks:** Members of their free rewards program receive an exclusive member rate and access to instant discounts. If you are looking for festive experiences—such as in-room holiday décor, Christmas dinners, or holiday event tickets—you would need to arrange those independently or look at higher-end, full-service hotels in the Charlotte area.

Q: Does Extended Stay America - Charlotte - Matthews offer summer packages?

A: **Extended Stay America Suites – Charlotte – Matthews does not offer traditional all-inclusive vacation or experiential "summer packages"** (such as resort passes, attraction ticket bundles, or dining packages). However, because it operates as an extended-stay, budget-friendly suite hotel, it participates in **seasonal chain-wide summer promotions and rate discounts** through Extended Stay America. These typically include: * **Summer Sales / Flash Sales:** Periodic seasonal promo codes (often offering up to 20%–50%+ off depending on the length of stay) available on the Extended Stay America website during late spring and summer months. * **Length-of-Stay Discounts:** Tiered weekly and monthly rates that automatically reduce the average nightly rate the longer you stay. * **Standard Inclusions:** Every stay includes free grab-and-go breakfast, free Wi-Fi, and a fully equipped in-suite kitchen (stovetop, microwave, full-size refrigerator). If you are looking to book for the summer, you can check the **Special Offers** or **Deals** section on the [Extended Stay America website](https://www.extendedstayamerica.com) closer to your travel dates or contact the Matthews property directly to apply any active summer promotional discount codes.

Q: Does Extended Stay America - Charlotte - Matthews offer Valentine’s Day packages?

A: **No, Extended Stay America - Charlotte - Matthews does not offer Valentine’s Day packages.** As an extended-stay, budget-oriented lodging brand, Extended Stay America focuses on functional amenities—such as studio suites with full kitchens, free Wi-Fi, and weekly rates—rather than romantic getaways, full-service hospitality, or holiday package bundles (like champagne, flowers, or dinner packages). While the chain occasionally runs general seasonal discounts or promo codes around holidays, they do not offer tailored romance or Valentine's Day packages. If you are looking for romance packages in the area, full-service hotels or boutique bed-and-breakfasts in and around Charlotte/Matthews would be a better fit.

Q: Does the property offer kids programming during school breaks at Extended Stay America - Charlotte - Matthews?

A: **No**, the Extended Stay America Suites - Charlotte - Matthews does not offer kids' programming, childcare, or organized activities during school breaks. Extended Stay America locations operate as budget-friendly, extended-stay hotels designed primarily around self-sufficient lodging (offering amenities such as in-room fully equipped kitchens, guest laundry, grab-and-go breakfast, and a fitness room) rather than full-service resort amenities or supervised family entertainment.

Q: How busy is Extended Stay America - Charlotte - Matthews during summer vacation?

A: The **Extended Stay America Suites – Charlotte – Matthews** experiences **moderate to high demand** during the summer vacation season (roughly June through August), though its busyness follows patterns specific to extended-stay suburban hotels rather than typical resort properties: ### 1. High Baseline Occupancy Because it operates as an extended-stay property, a significant portion of rooms are booked weeks or months at a time by long-term guests—such as traveling professionals, healthcare workers, relocating families, and contractors. This creates a steady occupancy baseline year-round, meaning available inventory for short-term vacationers is naturally tighter. ### 2. Summer Youth Sports Tournaments (Major Weekend Spikes) The hotel is located directly adjacent to the **Sportsplex at Matthews** (about a 10–12 minute walk). During the summer, the Sportsplex frequently hosts major regional youth soccer, lacrosse, and rugby tournaments. On tournament weekends: * The hotel often reaches near or full capacity. * Families take advantage of the suites’ in-room kitchenettes (to save on dining out) and multi-bed configurations. * Common areas like the parking lot and on-site guest laundry become noticeably busy. ### 3. Road-Trip & Leisure Overflow Situated just off Highway 74 (Independence Blvd) and near I-485, it serves as an affordable alternative for travelers visiting the greater Charlotte area (e.g., Carowinds, Whitewater Center, or downtown events). When uptown Charlotte hotels surge in price during summer weekends, suburban locations like Matthews absorb budget-conscious tourists. ### What to Expect: * **Weekdays:** Steady activity driven primarily by extended-stay guests and business travelers. The atmosphere is generally quiet. * **Weekends:** Substantially busier with leisure travelers, families, and sports teams checking in. * **Pricing & Availability:** While still relatively affordable compared to downtown Charlotte, nightly rates tick upward during peak summer weekends, and two-bed/family suites tend to sell out first. **Tip:** If you plan to stay over a summer weekend—especially between late June and early August—it is recommended to book 3 to 4 weeks in advance to ensure room availability.

Q: How far in advance should I book for spring break at Extended Stay America - Charlotte - Matthews?

A: For **Extended Stay America Suites – Charlotte – Matthews**, you should generally aim to book **4 to 8 weeks in advance** for travel during the spring break period (typically March through April). Here is why, along with a few factors to keep in mind: ### 1. It’s an Extended-Stay Hotel Unlike beach resort hotels where spring break rooms sell out 6 to 9 months ahead, Extended Stay America properties cater heavily to traveling contractors, relocated families, medical workers, and local long-term visitors. Because many rooms are occupied by long-term guests, inventory turnover is lower, meaning fewer units are available for short-term leisure bookings. Locking in a room 1 to 2 months ahead protects you from limited availability. ### 2. High-Demand Room Types Sell First If you need a specific configuration—such as a **two-queen bed suite** (popular for families or friends traveling together) or a pet-friendly room—book **6 to 10 weeks in advance**. Single queen/king studio suites tend to have higher availability closer to the date. ### 3. Charlotte Area Event Surges Spring break season in the greater Charlotte area coincides with several regional drivers: * College and youth sports tournaments (soccer, baseball, softball) at regional sports complexes. * Moderate weather drawing visitors to the **U.S. National Whitewater Center**, Carowinds (reopening in spring), and outdoor parks. * Business travel picking back up in early spring. ### Recommendation * **Target window:** Book around **January or early February** for a March/April stay. * **Booking strategy:** Book directly through Extended Stay America with a **flexible/cancellation-friendly rate**. This secures your room while still giving you the freedom to cancel or rebook if prices drop or your plans change.

Q: Is Extended Stay America - Charlotte - Matthews busy during Thanksgiving?

A: **Extended Stay America Suites – Charlotte - Matthews** typically experiences a moderate-to-high occupancy during Thanksgiving week, but the nature of that business differs from traditional leisure or airport hotels: 1. **Family & Visiting Relatives:** Matthews is a suburban residential area southeast of Charlotte. Extended-stay hotels in the area see a noticeable uptick during Thanksgiving from guests visiting local family who need overflow lodging, larger multi-bed rooms, or suites with kitchenettes to handle holiday preparations. 2. **Built-in Long-Term Base:** Because it is an extended-stay property catering to corporate relocations, temporary housing, and multi-week stays, a significant portion of rooms remain occupied regardless of the season. Adding holiday travelers on top of that baseline means total occupancy can fill up quickly. 3. **Drop in Corporate Travel:** Like most extended-stay properties, short-term weekday business travel largely empties out around Wednesday through Sunday of Thanksgiving week, counterbalancing some of the influx of holiday visitors. ### Tips if You Plan to Stay: * **Book early for specific room layouts:** Studios featuring two queen beds or pull-out sofa beds are usually the first to sell out over holiday weekends. * **Parking and Quiet:** Even if the hotel is full or close to full, extended-stay properties generally lack large banquet or event spaces, meaning the hallways and parking lots remain relatively quiet compared to full-service downtown or airport hotels.

Q: Is Extended Stay America - Charlotte - Matthews crowded during school holidays?

A: **Extended Stay America Suites – Charlotte – Matthews** generally does **not experience heavy tourist crowding** during typical school holidays (such as spring break or fall breaks), but it can experience high occupancy under specific circumstances. Key considerations regarding demand and crowds at this property include: 1. **Guest Profile:** As an extended-stay property featuring in-room kitchenettes, laundry facilities, and grab-and-go breakfast, its primary guest base consists of traveling workers, temporary contractors, and individuals relocating or needing temporary housing rather than vacationing holiday crowds. 2. **Sports Tournaments:** The hotel is located very close to the **Sportsplex at Matthews** (a major regional venue for youth soccer, lacrosse, and other tournaments). During holiday weekends (like Memorial Day or Labor Day) or seasonal school break tournaments, youth sports teams frequently book rooms here, which can lead to near-capacity stays, busier parking lots, and more morning foot traffic. 3. **Summer Months:** Like most Charlotte-area budget and mid-tier accommodations, peak summer break often sees steady demand from budget-conscious families traveling via I-485 / Independence Blvd. **Summary:** You won't find the packed resort-style holiday crowds here, but during school holidays featuring youth sports events at the nearby Sportsplex, rooms can fill quickly and the hotel can feel noticeably busier than usual. If you plan to stay during a holiday weekend, booking in advance is recommended.

Q: Is Extended Stay America - Charlotte - Matthews good for families during summer vacation?

A: **Extended Stay America Suites – Charlotte – Matthews** is a **serviceable, budget-friendly option**, but it may not offer the traditional resort or vacation feel most families look for during a summer trip. Whether it is a good fit depends largely on your travel style and expectations: --- ### **Where It Works Well for Families** * **In-Room Kitchens:** Every suite includes a full-sized refrigerator, stovetop, and microwave. For families traveling on a budget or with picky eaters, being able to prep meals and snacks can save a lot of money. * **Budget-Friendly:** Rates are typically significantly lower than full-service family hotels in downtown Charlotte or near major parks. * **Two-Bed Suites Available:** Standard suites with two queen beds (or king rooms with sleeper sofas) can comfortably sleep up to four people. * **Location:** Matthews is a quieter, safe suburb with suburban amenities (grocery stores, restaurants, parks) and is about a 20–25 minute drive to Uptown Charlotte attractions (Discovery Place Science, NASCAR Hall of Fame). --- ### **Why It Might Fall Short for Summer Vacation** * **No Swimming Pool:** Charlotte summers are hot and humid. Most families look forward to pool time after a day of sightseeing, but this property **does not feature an on-site swimming pool**. * **Minimal Amenities:** Extended Stay America is primarily designed for corporate travelers and temporary relocations. Outside of a small 24-hour fitness room and coin laundry, there are virtually no recreational activities for children. * **Very Basic Breakfast:** The complimentary "grab-and-go" breakfast is usually limited to pre-packaged items (muffins, granola bars, oatmeal packets, coffee), rather than a full hot buffet. * **Limited Housekeeping:** Daily full housekeeping is not standard at extended-stay chains; full cleanings are typically done on a weekly or fee basis (fresh towels/linens are available on request at the front desk). --- ### **The Verdict** * **Book it if:** You primarily need an affordable, clean "home base" to sleep and cook basic meals while spending all your daytime hours exploring the Charlotte area. * **Skip it if:** You want a classic summer vacation experience where kids can swim, play, and enjoy resort-style hotel perks. For a more vacation-oriented stay, consider family-focused midscale chains in the Matthews/South Charlotte area (such as a **Hampton Inn**, **Holiday Inn Express**, or **Courtyard by Marriott**) that offer swimming pools and fuller complimentary breakfasts.

Q: Is hurricane season a concern at Extended Stay America - Charlotte - Matthews?

A: For **Extended Stay America - Charlotte - Matthews** (located in Matthews/Charlotte, North Carolina), hurricane season is **rarely a catastrophic danger, but it can cause indirect and secondary concerns**. ### 1. Direct Threat: Very Low * **Inland Location:** Matthews sits approximately 175–200 miles inland from the Atlantic coast. * **Storm Surge & Direct Hits:** You will not experience coastal storm surges or ocean-driven coastal destruction. By the time a tropical system travels inland to the Charlotte/Matthews area, it has typically weakened significantly into a tropical storm, tropical depression, or post-tropical remnant. ### 2. Secondary Concerns During Active Hurricanes When major storms make landfall along the Carolinas or the Gulf Coast and move inland, the Charlotte–Matthews area can experience: * **Heavy Rainfall & Localized Flooding:** Torrential rain over a short period can lead to localized flash flooding and poor drainage along local roads and low-lying intersections. * **Wind Gusts & Downed Trees:** Gusty tropical-force winds (often 30–50+ mph) can knock down tree limbs onto roads and power lines. * **Power Outages:** Downed utility lines can result in temporary power loss or internet disruptions. * **Travel Disruptions:** Regional flights through Charlotte Douglas International Airport (CLT) may see delays or cancellations if major weather tracks across the Piedmont. ### 3. Hotel Availability & Evacuation Surge * Because the Charlotte metro area is safe from coastal storm surge, it is a primary inland destination for coastal residents evacuating the North and South Carolina coastlines. * During a major approaching hurricane, **extended-stay hotels in Matthews often book up very quickly** with coastal evacuees, utility relief crews, and insurance adjusters. ### Bottom Line You do not need to worry about severe hurricane-force disaster scenarios typical of beach towns. If you are staying at the Matthews property between **June 1 and November 30** (peak months being August through October), the main practical concerns are simply checking local weather forecasts for **heavy rain, localized driving hazards, and high hotel occupancy rates**.

Q: Is it worth visiting during rainy season at Extended Stay America - Charlotte - Matthews?

A: Whether visiting **Extended Stay America Suites - Charlotte - Matthews** during the wetter months is "worth it" depends largely on your trip's purpose: **it is practical for budget/business travel, but not well-suited for a leisure or resort vacation.** ### 1. Understanding the Local "Rainy Season" Charlotte does not have a tropical monsoon season; rainfall is fairly evenly distributed year-round. However, the wettest and most storm-prone period falls during the **summer months (June through August)**, characterized by high heat, humidity, and frequent afternoon downpours or thunderstorms. ### 2. Pros of Staying During Rainy Weather * **In-Room Self-Sufficiency:** The biggest advantage of this property is that rooms feature **fully equipped kitchens** (full-size refrigerator, stovetop, microwave). If heavy rain or storms keep you indoors, you can comfortably cook meals without needing to go out. * **Budget & Extended-Stay Value:** Rates are typically very economical. If you are visiting for work, temporary relocation, or visiting family in the Matthews/South Charlotte area, bad weather won’t severely alter the practical value of your stay. * **Proximity to Indoor Activities:** You are a short drive from indoor shopping, dining, and attractions like SouthPark Mall, the NASCAR Hall of Fame, the Mint Museum, and Discovery Place. ### 3. Drawbacks to Keep in Mind * **No Indoor Leisure Amenities:** This is a minimalist, mid-tier extended-stay property. There is no indoor pool, lounge, full restaurant, or expansive public space. Aside from a small fitness room and guest laundry, there is little to do on-site if you are trapped indoors. * **Car-Dependent:** Matthews is an auto-centric suburb. Moving between your car, the parking lot, and nearby venues during heavy downpours can be inconvenient. ### Bottom Line If your goal is **budget travel, remote work, or business** where you primarily need an affordable, clean room with a kitchen, it is **worth it**. However, if you are looking for a **leisure getaway or vacation** to relax and unwind during rainy weather, you would likely find more value booking a full-service hotel closer to Uptown Charlotte that offers indoor amenities like a pool, covered parking, and an on-site restaurant/bar.

Q: Is September less crowded than summer at Extended Stay America - Charlotte - Matthews?

A: **Yes, September tends to feel less crowded than the summer months, but with an important caveat regarding hotel type.** Here is what you can expect: ### 1. Fewer Leisure Travelers and Families * **Summer Peak:** June through August brings high numbers of family travelers, sports tournament visitors (youth baseball/soccer in the Matthews/Charlotte area), road-trippers, and people relocating before the school year starts. * **September Drop-off:** Once schools resume in late August, leisure family travel drops sharply. Common areas like parking lots, breakfast stations, and guest laundry are generally much quieter, especially on weekends. ### 2. Nature of Extended Stay Hotels Because this property is an **extended-stay hotel**, a large portion of the occupancy year-round consists of: * Long-term corporate contractors and traveling professionals. * People between permanent residences or undergoing home renovations. This base level of guests keeps rooms steadily occupied throughout the year, meaning room *inventory* might still be somewhat tight even if the property doesn't *feel* packed with vacationers. ### 3. A Local Exception: Labor Day Weekend The one exception to a quieter September is **Labor Day weekend** (early September). The town of Matthews hosts the annual **Matthews Alive Festival**, which draws over 100,000 visitors to the immediate downtown area over four days. Hotels in Matthews—including Extended Stay America—often see high occupancy and increased local traffic during that specific weekend. **Summary:** Outside of Labor Day weekend, you will experience a noticeably calmer, quieter environment in September compared to the peak summer months.

Q: Is this a quiet property during spring break at Extended Stay America - Charlotte - Matthews?

A: **Yes, generally speaking, it is relatively quiet—especially when compared to typical "spring break" party destinations.** Here is what you can expect regarding the noise level and environment during that time: * **Location and Vibe:** The property is situated in **Matthews, NC**, an outer suburb roughly 12 to 15 miles southeast of Uptown Charlotte. It is not a spring break tourist hotspot or beach town, meaning you won’t encounter crowds of partying college students. * **Guest Demographics:** Extended Stay America hotels primarily cater to business travelers, contract workers, relocating individuals, and families looking for kitchen suites. The day-to-day atmosphere revolves more around long-term practicality than vacation nightlife. * **Potential Noise Factors:** * **Youth Sports Tournaments:** The hotel is located just over a mile from the **Sportsplex at Matthews**. Spring weekends often bring youth soccer or sports tournaments to the area, which can lead to occasional noise in hallways or common areas from families and kids. * **Building Characteristics:** Consistent with mid-scale, extended-stay chain hotels, thin walls, hallway foot traffic, and ambient parking lot activity (doors shutting, people coming and going) are common complaints in online reviews. **Tips for a Quieter Stay:** * Request a room on a **top floor** to avoid overhead footstep noise. * Ask for a room away from the main entrance, elevator, and stairs.

Q: Is this property quieter in the fall at Extended Stay America - Charlotte - Matthews?

A: Generally, **extended-stay hotels like this one tend to see slightly quieter, less erratic family/leisure turnover during the fall** compared to peak summer vacation months, but noise levels at this specific property are more dependent on **local events and room placement** than the season itself: 1. **Weekend Sportsplex Activity:** The hotel is located just over a mile from the **Matthews Sportsplex**, which hosts major regional youth soccer, lacrosse, and field tournaments throughout the fall (September through November). On fall tournament weekends, the hotel frequently hosts traveling teams and families, which can lead to livelier hallways and parking areas. 2. **Long-Term Guests vs. Transient Traffic:** As an Extended Stay America, a significant portion of guests stay for weeks or months for work or relocation. These guests maintain a consistent weekday routine year-round, keeping typical business-week nights relatively calm. 3. **Room Placement Matters Most:** Guest reviews note that exterior and parking lot activity can occasionally be heard in ground-floor rooms. **Tips for a quieter stay:** * Request a room on an **upper floor** facing away from the main parking lot and entrance. * If you are visiting for rest or work, **midweek stays (Monday–Thursday)** in the fall are consistently much quieter than Friday and Saturday nights due to local sports travel.

Q: Is winter a good time to stay at Extended Stay America - Charlotte - Matthews?

A: **Yes, winter can be a very good time to stay at Extended Stay America Suites – Charlotte – Matthews**, depending on what you are looking for in your trip. ### 1. Great Value and Lower Rates * Winter (outside of major holidays like Christmas and New Year’s) is generally the off-peak travel season for the Charlotte metro area. * Room rates for extended-stay accommodations are typically at their lowest, making it particularly cost-effective if you need temporary housing, are relocating, or are on a long-term work assignment. ### 2. Mild Climate * Matthews and the greater Charlotte area experience relatively mild winters compared to northern states. * Average daytime highs usually sit in the **low-to-mid 50s°F (10–13°C)**, with nighttime lows around the low 30s°F (0–2°C). * Heavy snowfall is rare, so icy travel disruptions are infrequent, allowing you to get around the region without major winter weather issues. ### 3. Practical Amenities for Cold Weather * **In-Suite Kitchens:** Every suite includes a stovetop, full-sized refrigerator, and microwave. On cold or rainy evenings, you can cook inside without having to venture out for meals. * **Indoor Conveniences:** The property offers on-site guest laundry facilities, an indoor fitness center, and free Wi-Fi, keeping extended stays comfortable when spending more time indoors. ### Things to Keep in Mind * **Budget/Extended-Stay Focus:** This is an economy extended-stay hotel, not a luxury winter resort. Housekeeping is typically limited/scheduled (often bi-weekly for long stays), and the breakfast is a basic "grab-and-go" offering (muffins, coffee, bars). * **Location:** The Matthews location is located in the southeastern suburbs of Charlotte. While it’s close to local shopping, dining, and healthcare facilities along Independence Blvd (Hwy 74), you will need a car to reach Uptown Charlotte (approx. 20–30 minutes away depending on traffic). **Verdict:** If your goal is an affordable, functional, and quiet place to stay with in-room cooking during the winter, this property is a solid and budget-friendly choice. If you are looking for a vacation-style getaway with luxury amenities and full-service dining, you might prefer a downtown Charlotte hotel instead.

Q: What activities, programming, and special offers does Extended Stay America - Charlotte - Matthews provide during spring break season?

A: **Extended Stay America Suites – Charlotte – Matthews** does **not** offer organized activities, entertainment programming, or dedicated spring break event packages. Because the property operates as an economy, extended-stay hotel rather than a resort, its setup is focused on self-sufficient, long- and short-term lodging. ### On-Site Amenities & Activities There are no scheduled guest events, kids' clubs, or entertainment programs. On-site amenities are limited to standard self-service facilities: * **In-Suite Kitchens:** Every suite includes a full kitchen (stovetop, microwave, full-size refrigerator, and basic cookware/utensils). * **Fitness Center:** Basic cardio and exercise equipment on site. * **Complimentary Grab-and-Go Breakfast:** Basic morning items (such as coffee, snack bars, and oatmeal). * **Pet-Friendly Accommodations:** Pets are allowed for an additional fee. * **Guest Laundry & Wi-Fi:** On-site coin/card laundry and free standard wireless internet. * *(Note: There is no swimming pool on the property.)* ### Discounts & Special Offers The hotel does not advertise a holiday-specific "Spring Break" package, but standard brand-wide promotional discounts and extended-stay savings apply during that timeframe: * **Tiered Length-of-Stay Discounts:** Discounted nightly rates automatically apply to reservations lasting 7+ nights or 30+ nights. * **Extended Prize / Member Rates:** Signing up for Extended Stay America’s free rewards program provides immediate member discounts off standard bookings. * **Special Group Rates:** Discounts for AAA, AARP, government, military, and corporate travelers. * **Seasonal Brand Promos:** Extended Stay America frequently runs seasonal web promo codes (often 10%–20% off shorter stays) accessible directly through their official website. ### Nearby Attractions for Spring Visitors Guests traveling to the Matthews/Charlotte area during spring break typically look off-site for activities: * **U.S. National Whitewater Center:** Rafting, zip-lining, and outdoor trails. * **Downtown Matthews:** Local parks (such as Stumptown Park), the Matthews Farmers' Market, and downtown dining. * **Carowinds Amusement Park:** Major theme park located roughly 20–25 minutes away (usually kicks off its spring/summer season around spring break). * **Uptown Charlotte Attractions:** The NASCAR Hall of Fame, Discovery Place Science museum, and Mint Museum.

Q: What are the peak seasons at Extended Stay America - Charlotte - Matthews?

A: Like most hotels in the greater Charlotte area, demand and occupancy at **Extended Stay America Suites – Charlotte – Matthews** follow regional tourism, business, and event patterns: ### 1. Primary Peak Season: Spring to Early Summer (April – June) * **Why it’s peak:** Spring offers the most pleasant weather in the Charlotte area. Tourism surges due to outdoor recreation, regional sports tournaments (especially youth and club events at nearby venues like the Matthews Sportsplex), and seasonal business travel. * **Impact:** Higher room rates and tighter availability. ### 2. Secondary Peak Season: Fall (September – October) * **Why it’s peak:** Moderate temperatures return, accompanied by fall foliage and a packed regional calendar. Major drivers include Carolina Panthers home games, NASCAR events, and local town festivals (such as Matthews Alive around Labor Day). * **Impact:** Weekend room rates spike significantly, especially during large sports or event weekends in the metro area. ### 3. Extended Stay / Relocation Peak: Summer (June – August) * **Why it’s peak:** Because this property caters to longer-term guests, summer sees an influx of people relocating, taking summer internships, or handling temporary housing between home sales/leases during the peak family moving season. --- ### Low / Off-Peak Season: Winter (December – February) * With colder weather and fewer major outdoor events, the late fall through winter months see lower overall demand and the most competitive nightly and weekly rates.

Q: What children's activities and programs does Extended Stay America - Charlotte - Matthews offer during the Christmas holiday period?

A: **Extended Stay America Suites – Charlotte – Matthews does not offer any children's activities, kids' clubs, or holiday-themed programs** during Christmas or any other time of year. As a budget-oriented, extended-stay hotel, its amenities are geared primarily toward self-sufficient travelers, relocations, and long-term stays. The property's amenities are limited to essentials such as: * In-room full kitchens (stovetop, microwave, full-size refrigerator) * Free Wi-Fi * Grab-and-go morning breakfast * On-site guest laundry and a small fitness room * Pet-friendly accommodations Families traveling with children generally rely on holiday events happening nearby in the **Matthews and greater Charlotte area**, such as: * **Downtown Matthews Holiday Events:** The town of Matthews typically hosts an annual tree lighting ceremony, holiday markets, and family-friendly events at Stumptown Park. * **Light the Knights Festival:** Held at Truist Field in Uptown Charlotte, featuring holiday light walkthroughs, ice skating, snow tubing, and visits with Santa. * **Speedway Christmas:** A drive-through holiday light show with an illuminated infield Christmas village at Charlotte Motor Speedway in nearby Concord.

Q: What events does Extended Stay America - Charlotte - Matthews host for New Year’s Eve?

A: **Extended Stay America Suites – Charlotte – Matthews does not host any New Year’s Eve events or parties.** The property operates as a budget extended-stay hotel focused on self-catered lodging. It does not have event spaces, ballrooms, restaurants, or on-site event programming. Guests staying there for the holiday typically look for New Year’s Eve events, parties, and dining in nearby **Downtown Matthews** or around **Uptown Charlotte** (approximately 10–12 miles away).

Q: What is the difference between early and late summer at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America Suites - Charlotte - Matthews**, the hotel itself maintains the same core operations, amenities, and policies year-round. The differences between staying in **early summer (June to early July)** versus **late summer (August to September)** come down to weather, local activity levels, and pricing/crowds: ### 1. Weather and Climate * **Early Summer (June – early July):** Temperatures typically range from the mid-80s to near 90°F. While warm and humid, evenings are often slightly milder and more tolerable for outdoor walks and dining around Matthews. * **Late Summer (August – September):** Peaks in heat and humidity (consistently upper 80s to low 90s°F), often accompanied by frequent late-afternoon thunderstorms. Toward September, humidity slowly tapers off, but August remains one of the sultriest months of the year in the Charlotte metro area. ### 2. Rates, Availability, and Booking * **Early Summer:** June and July coincide with peak family vacation season, youth travel sports, and relocations. Because of higher regional leisure demand, nightly rates tend to be firmer, and studio availability can be tighter. * **Late Summer:** By mid-to-late August, local North Carolina schools and colleges resume sessions. Leisure family travel slows down, which can sometimes lead to better extended-stay promotional rates and easier availability heading into September. ### 3. Local Atmosphere and Area Events * **Sportsplex at Matthews:** The hotel is located just over a half-mile from the Sportsplex at Matthews. Early summer often sees a surge of weekend regional youth soccer, lacrosse, and sports tournaments, bringing higher turnover and more sports teams into the hotel. Late summer transitions into the start of school leagues and regular Charlotte Independence home matches. * **Downtown Matthews & Community Events:** Early summer features weekly summer events (such as food truck nights, farmers markets, and outdoor concerts in Stumptown Park). Late summer is headlined by the massive **Matthews Alive Festival**, which takes place over Labor Day weekend and significantly increases local traffic and hotel demand across the town. ### What Stays the Same Regardless of when you stay, the hotel’s standard services remain unchanged: * Fully equipped in-room kitchens (refrigerator, stovetop, microwave). * Standard check-in at 3:00 PM and check-out at 11:00 AM. * Free grab-and-go breakfast, free Wi-Fi, on-site guest laundry, and pet-friendly room options.

Q: What months have the best weather at Extended Stay America - Charlotte - Matthews?

A: For **Extended Stay America Suites – Charlotte – Matthews** (located in Matthews, NC, within the greater Charlotte metropolitan area), the months with the best weather are **April through May** in the spring and **late September through October** in the autumn: * **October (Overall Best):** Generally considered the premier weather month in the Charlotte area. Daytime highs are comfortably in the low-to-mid 70s (°F), humidity drops significantly compared to the summer months, and it brings some of the clearest, driest skies of the year. * **April & May (Spring):** Daytime temperatures typically range from the low 70s to low 80s (°F). It is mild and pleasant before the summer heat sets in, with local trees and flowers in full bloom. * **Late September:** Summer heat and heavy humidity begin breaking, with temperatures settling into the upper 70s and low 80s (°F). ### Months to Weigh Carefully: * **July & August:** The peak of summer is consistently hot (averaging around 88–90°F+) and very humid, often accompanied by afternoon thunderstorms. * **December through February:** Winters are relatively mild compared to northern climates, but days can be chilly (highs in the low 50s, lows near freezing) and gray.

Q: When is peak spring break season here at Extended Stay America - Charlotte - Matthews?

A: Unlike beach or resort destinations, **Extended Stay America Suites – Charlotte – Matthews** does not experience a traditional party-oriented "spring break" season. Because it is an extended-stay, suburban hotel catering heavily to traveling professionals, relocating families, and long-term guests, its occupancy is fairly steady year-round. However, in terms of broader regional travel that impacts occupancy and rates in the Matthews/Charlotte area: * **College Spring Breaks (Early-to-Mid March):** Surrounding regional universities (such as UNC Charlotte) typically take break during the **first two weeks of March**. * **K–12 School Spring Breaks (Late March to Mid-April):** Local school districts (Charlotte-Mecklenburg Schools and Union County Public Schools) typically schedule their spring breaks aligned with Easter, generally falling anywhere between **late March and mid-April**. * **Youth Sports & Events:** Matthews is home to major facilities like the **Sportsplex at Matthews** (located less than a mile away). Weekend spikes in youth tournaments, soccer events, and family travel ramp up significantly between **March and May**. If you are looking to book around this timeframe, mid-March through April tends to see increased regional family and sports-related travel, though March is typically among the more affordable months compared to late spring and summer.

Q: Are there boating or sailing experiences at Extended Stay America - Charlotte - Matthews?

A: **No, there are no boating or sailing experiences at Extended Stay America Suites - Charlotte - Matthews.** The hotel is a suburban, landlocked extended-stay property focused on basic lodging amenities such as in-suite kitchens, a fitness center, laundry facilities, and free Wi-Fi. It is not situated on or adjacent to a body of water and does not offer marina services, boat rentals, or water sports. If you are looking for boating or sailing in the greater Charlotte area, you will need to travel off-site: * **Lake Wylie** (roughly 25–30 miles west) offers boat rentals, marinas, and water sports. * **Lake Norman** (roughly 35–40 miles north) is the region's largest hub for sailing, powerboating, and charter rentals. * **U.S. National Whitewater Center** (roughly 25 miles northwest) offers flatwater kayaking and stand-up paddleboarding on the Catawba River, alongside whitewater rafting.

Q: Are there cooking classes or culinary experiences at Extended Stay America - Charlotte - Matthews?

A: **No**, the Extended Stay America Suites – Charlotte – Matthews does not offer cooking classes, culinary experiences, or on-site dining services. The property is a budget-friendly, extended-stay hotel. While it does provide in-room kitchens (equipped with a stovetop, microwave, full-size refrigerator, and basic cookware) so guests can prepare their own meals, its food-related amenities are limited to self-catering and a basic grab-and-go breakfast. If you are looking for cooking classes or culinary workshops in the area, you would need to look off-site in the greater Charlotte and Matthews area (such as independent cooking studios, culinary schools, or specialty kitchen stores like Sur La Table in Charlotte).

Q: Are there cultural workshops or local art experiences at Extended Stay America - Charlotte - Matthews?

A: **No**, the Extended Stay America Suites – Charlotte – Matthews does not offer on-site cultural workshops, art classes, or local art programming. As a budget-friendly, extended-stay hotel, its amenities are focused on essential long-term conveniences—such as in-room fully equipped kitchens, laundry facilities, complimentary Wi-Fi, grab-and-go breakfast, and a fitness room. However, if you are looking for art and cultural activities in the immediate area, several options are located nearby: * **Downtown Matthews / Matthews Cultural Arts:** Just 5–10 minutes away, downtown Matthews regularly hosts community art exhibits, theatrical performances, and classes through venues like the Matthews Community Center and local arts councils. * **Local Paint & Craft Studios:** Commercial art studios (such as local pottery or "paint-and-sip" venues) operate in the Matthews and southeast Charlotte area. * **Charlotte Arts Districts:** For broader cultural experiences and workshops, Charlotte's dedicated arts neighborhoods—such as **NoDa (North Davidson)**, **Camp North End**, and **South End**—feature independent galleries, maker spaces, and open community workshops.

Q: Are there daily scheduled activities or programming at Extended Stay America - Charlotte - Matthews?

A: **No**, there are no daily scheduled activities or organized programming at **Extended Stay America Suites – Charlotte – Matthews**. As an economy/midscale extended-stay hotel, it is structured primarily as a self-sufficient, apartment-style lodging rather than a resort. Guests have access to self-directed amenities such as: * An on-site fitness center * Free grab-and-go breakfast in the morning * In-room full kitchens * Guest laundry facilities * Free Wi-Fi The property does not have an activities coordinator, social directors, or scheduled daily events.

Q: Are there eco-tourism or nature excursions at Extended Stay America - Charlotte - Matthews?

A: **No**, the Extended Stay America Suites – Charlotte – Matthews does not offer or organize any eco-tourism activities or nature excursions. It is a budget-friendly extended-stay hotel that focuses primarily on practical lodging amenities, such as suites with in-room kitchens, free Wi-Fi, guest laundry, and an on-site fitness room. However, if you are looking for outdoor recreation nearby, you can explore several nature spots on your own within driving distance: * **Squirrel Lake Park & Four Mile Creek Greenway** (Matthews): Located nearby, offering paved walking trails, boardwalks through wetlands, and quiet wooded areas. * **Colonel Francis Beatty Park** (Matthews): A large county park featuring nature and mountain bike trails around a lake, kayak/canoe access, and picnic areas. * **U.S. National Whitewater Center** (west side of Charlotte): A major regional destination for outdoor recreation, including whitewater rafting, kayaking, hiking trails, and ziplining.

Q: Are there exclusive partnerships with local attractions at Extended Stay America - Charlotte - Matthews?

A: **No, there are no exclusive partnerships with local attractions** at Extended Stay America Suites – Charlotte – Matthews. As a budget-oriented, extended-stay hotel, it does not offer ticket packages, concierge services, or formal partner deals with nearby attractions (such as the NASCAR Hall of Fame, the U.S. National Whitewater Center, or local Matthews parks). The property primarily notes its proximity to these sites for convenience. The only related discounts available are chain-wide via the **Extended Perks** membership program, which provides member-rate discounts on rooms and access to nationwide retail and dining discounts rather than direct local attraction partnerships.

Q: Are there food tours arranged through Extended Stay America - Charlotte - Matthews?

A: **No**, the Extended Stay America – Charlotte – Matthews does not arrange, host, or offer food tours. As a budget extended-stay hotel, it provides self-catering accommodations (suites with in-room kitchens, grab-and-go breakfast, and fitness facilities) rather than concierge, resort, or tour-booking services. If you are interested in a food tour during your stay, you would need to book independently through local tour companies in the greater Charlotte area (such as **FEAST Food Tours & Driving Experiences** or private walking food tours typically based in Uptown Charlotte, Historic South End, or NoDa).

Q: Are there group team-building activities at Extended Stay America - Charlotte - Matthews?

A: **No, there are no on-site group team-building activities or programs at Extended Stay America Suites - Charlotte - Matthews.** The property is a budget extended-stay hotel focused on self-catering lodging (offering suites with in-room kitchens, free Wi-Fi, on-site laundry, and a fitness center). It does not have dedicated conference/event facilities, retreat coordinators, or organized group activities. However, groups staying there often plan team-building off-site nearby: * **Bowlero Matthews** (less than a mile away) for group bowling and arcade games. * **Sportsplex at Matthews** (nearby) for outdoor fields and sports-focused team events. * **U.S. National Whitewater Center** or local Charlotte escape rooms and parks (a short drive away) for rafting, ropes courses, and structured corporate team-building challenges.

Q: Are there interactive or educational programs at Extended Stay America - Charlotte - Matthews?

A: **No, Extended Stay America – Charlotte – Matthews does not offer any interactive or educational programs.** As an extended-stay, budget-friendly hotel, its amenities are strictly focused on practical lodging essentials—such as in-room kitchens, on-site guest laundry, free Wi-Fi, and a fitness center. It does not host activities, workshops, children's clubs, or educational events. If you are looking for interactive or educational activities nearby in the Matthews and Greater Charlotte area, you can visit local attractions such as: * **Matthews Heritage Museum** (local history exhibits in downtown Matthews) * **Discovery Place Science / Discovery Place Kids** (interactive science and children's museums in Charlotte and nearby Huntersville) * **NASCAR Hall of Fame** (interactive exhibits and simulators in Uptown Charlotte) * **The Charlotte Museum of History**

Q: Are there proposal or anniversary packages at Extended Stay America - Charlotte - Matthews?

A: **No, Extended Stay America – Charlotte – Matthews does not offer proposal or anniversary packages.** Extended Stay America is an economy, extended-stay hotel chain focused on practical, budget-friendly accommodations (such as studio suites with in-room kitchens, free Wi-Fi, and guest laundry) for temporary relocations, long-term workers, and travelers. They do not operate full-service romantic concierge services, room turn-down celebrations, or specialized romantic romance packages. ### Alternatives to consider: * **DIY Setup:** If you are planning a stay there, you can coordinate your own celebration by arranging external delivery (such as local florists, bakeries, or gift baskets) and bringing decorations directly into the suite. * **Hotels in Charlotte with Romance/Celebration Packages:** If you are looking for dedicated proposal or anniversary services, full-service and luxury boutique hotels in the Charlotte area commonly offer romantic packages (including champagne, flowers, and dining credits). Notable options include: * **The Ballantyne, a Luxury Collection Hotel** (South Charlotte) * **The Ritz-Carlton, Charlotte** (Uptown) * **The Ivey's Hotel** (Uptown boutique luxury) * **Grand Bohemian Hotel Charlotte** (Uptown)

Q: Are there romantic experience packages at Extended Stay America - Charlotte - Matthews?

A: **No, Extended Stay America Suites – Charlotte – Matthews does not offer romantic experience packages.** The hotel operates as a budget-to-midscale extended-stay property designed primarily for long-term guests, business travelers, and relocations. Its offerings center around practical amenities—such as studio suites with fully equipped kitchens, on-site laundry facilities, free Wi-Fi, and grab-and-go breakfast—rather than hospitality packages like champagne, flowers, spa services, or romance enhancements. If you are looking for romantic packages (such as wine/chocolate inclusions, late checkout, or dining credits) in the Charlotte/Matthews area, consider full-service, boutique, or luxury hotels nearby, such as: * **The Ballantyne, a Luxury Collection Hotel** (South Charlotte) * **The Ivey's Hotel** or **The Ritz-Carlton** (Uptown Charlotte) * **The Duke Mansion** (Myers Park)

Q: Are there seasonal or holiday events at Extended Stay America - Charlotte - Matthews?

A: **No, Extended Stay America – Charlotte – Matthews does not host its own seasonal or holiday events.** As an economy, extended-stay lodging facility, the property focuses on practical, self-service amenities (such as in-room kitchens, on-site laundry, and grab-and-go breakfast) rather than organized guest programming, banquets, or seasonal celebrations. However, its location places guests close to popular seasonal events in the town of Matthews and the broader Charlotte area, including: * **Matthews Alive Festival:** An annual Labor Day weekend festival in downtown Matthews featuring parades, live music, arts and crafts, and food. * **Downtown Matthews Tree Lighting & Holiday Celebrations:** Seasonal winter festivities hosted at the Matthews Town Green, typically featuring local vendors, holiday lights, and carriage rides. * **Charlotte Holiday Events:** Larger regional attractions nearby include the Speedway Christmas drive-through light show, winter activities at the U.S. National Whitewater Center, and holiday markets in Uptown Charlotte.

Q: Are there sunrise or sunset experiences at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America Suites - Charlotte - Matthews does not offer any sunrise or sunset experiences, events, or dedicated viewing spaces. It is a standard, budget-to-midscale extended-stay hotel focused on practical accommodations—such as in-suite kitchens, free Wi-Fi, on-site laundry, and pet-friendly rooms. It does not have rooftop bars, scenic terraces, or resort-style programming. If you are looking for outdoor sunrise or sunset views while staying in the Matthews area, you would need to visit nearby parks or greenways, such as **Squirrel Lake Park** or **Colonel Francis Beatty Park**.

Q: Are there teen-focused experiences at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America – Charlotte – Matthews does not offer any teen-focused experiences, youth programs, or dedicated entertainment facilities. The property is a budget-to-midscale extended-stay hotel geared primarily toward practical and long-term lodging needs. Its on-site amenities are limited to standard hotel essentials, such as: * Suites with full kitchens * A small fitness center * Guest laundry facilities * Free Wi-Fi * Grab-and-go breakfast ### Nearby Activities for Teens While the hotel itself doesn't have activities, it is located near several places in Matthews and the broader Charlotte area that teens often enjoy: * **Bowlero Matthews:** Located nearby for bowling, arcade games, and casual dining. * **Sportsplex at Matthews:** A short distance away for athletic events, soccer games, and walking trails. * **Cinemark Movies 10:** A budget-friendly movie theater a few minutes' drive away. * **Charlotte Area Attractions:** Day-trip destinations within a 20- to 35-minute drive include the **U.S. National Whitewater Center** (rafting, zip-lining, climbing), **Carowinds amusement park**, and the **NASCAR Hall of Fame**.

Q: Are there VIP or exclusive access experiences at Extended Stay America - Charlotte - Matthews?

A: **No**, there are no VIP, concierge lounge, or exclusive-access experiences at the **Extended Stay America Suites – Charlotte – Matthews**. This hotel operates as a budget-to-midscale, extended-stay lodging facility designed primarily for self-sufficiency and practicality. Its standard amenities include: * Studio suites with fully equipped kitchens * Free Wi-Fi * On-site fitness room * Self-service laundry facilities * Grab-and-go breakfast options It does not offer club-level floors, private lounges, VIP perks, or luxury concierge services.

Q: Are there water sports available on-site at Extended Stay America - Charlotte - Matthews?

A: **No, there are no water sports available on-site** at Extended Stay America Suites - Charlotte - Matthews. The hotel is a standard extended-stay suburban property focusing on lodging amenities such as in-suite kitchens, a fitness center, free Wi-Fi, and guest laundry facilities. It is not located on a body of water and does not offer water sport facilities or equipment.

Q: Are there wellness retreats or themed weekends at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not offer wellness retreats, themed weekends, or organized resort programming. The property is a standard, budget-to-midscale extended-stay hotel catering primarily to business travelers, relocating individuals, and long-term guests. Its amenities are basic and functional, typically limited to: * Fully equipped in-suite kitchens * A small on-site fitness room * Free grab-and-go breakfast and Wi-Fi * Self-service laundry facilities If you are looking for dedicated wellness retreats, spa weekends, or themed getaway packages, you would need to look at specialized retreat centers, luxury resort hotels, or bed-and-breakfasts in the greater Charlotte area and nearby North Carolina foothills/mountains.

Q: Can I book kayaking or paddleboarding at Extended Stay America - Charlotte - Matthews?

A: **No**, you cannot book kayaking or paddleboarding at Extended Stay America - Charlotte - Matthews. It is a budget extended-stay hotel located in a suburban commercial area and does not offer water sports, equipment rentals, or concierge activity booking services. Its amenities are limited to standard hotel conveniences such as in-room kitchens, a fitness room, guest laundry, and free Wi-Fi. If you are looking to kayak or paddleboard while staying there, you will need to book through off-site third-party outfitters or parks in the greater Charlotte area, such as: * **U.S. National Whitewater Center** (whitewater, flatwater kayaking, and stand-up paddleboarding on the Catawba River) * **Lake Norman** or **Lake Wylie** (various local rental marinas and outfitters) * **Anne Springs Close Greenway** in nearby Fort Mill, SC (seasonal kayak/stand-up paddleboard rentals)

Q: Can I book tickets for local events through Extended Stay America - Charlotte - Matthews?

A: **No**, you cannot book tickets for local events directly through **Extended Stay America Suites - Charlotte - Matthews**. As an economy/midscale extended-stay hotel, it operates with standard front-desk services rather than full-service concierge or dedicated ticketing desks. Front-desk staff may be able to give basic directions or informal recommendations for nearby Charlotte/Matthews venues, but they cannot purchase or reserve event tickets for you. For local concerts, sports, theater, or festivals in the Charlotte area (such as events at Bank of America Stadium, Spectrum Center, or Matthews community venues), you will need to book tickets directly through official event websites or third-party ticketing platforms (e.g., Ticketmaster, SeatGeek, AXS, or venue box offices).

Q: Does Extended Stay America - Charlotte - Matthews host family movie nights or events?

A: **No**, Extended Stay America Suites - Charlotte - Matthews does not host family movie nights, organized events, or community activities. As a standard extended-stay budget hotel, its amenities are focused on independent, practical living—such as in-suite fully equipped kitchens, on-site guest laundry, free Wi-Fi, and a fitness room. It does not offer resort-style programming, event spaces, or scheduled guest entertainment.

Q: Does Extended Stay America - Charlotte - Matthews offer curated city itineraries?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not offer curated city itineraries. It operates as a mid-scale, extended-stay, self-service hotel. Amenities focus on long-term stay basics—such as in-room fully equipped kitchens, free Wi-Fi, on-site laundry facilities, grab-and-go breakfast, and a fitness room. It does not have a concierge desk, tour desk, or personalized travel-planning services. Front desk staff can usually provide general local recommendations or point you toward nearby dining and attractions, but structured itineraries are not provided by the hotel.

Q: Does Extended Stay America - Charlotte - Matthews offer hiking excursions?

A: **No**, Extended Stay America – Charlotte – Matthews does not offer hiking excursions or guided outdoor tours. It is an economy extended-stay hotel that provides self-service accommodations, such as suites with fully equipped kitchens, free Wi-Fi, on-site laundry, and a fitness center. It does not have a concierge service or organize guest activities. However, if you are looking to hike on your own, the hotel is within driving distance of several local parks and greenways in the Matthews and Charlotte area, including: * **Squirrel Lake Park & Four Mile Creek Greenway** (Matthews) * **Colonel Francis Beatty Park** (Matthews) * **McAlpine Creek Park & Greenway** (Charlotte)

Q: Does the property host retreat-style experiences at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not host retreat-style experiences. It is a budget-to-midscale extended-stay hotel designed primarily for temporary housing, business travelers, and long-term guests. Its amenities are practical and self-service—such as in-room fully equipped kitchens, free Wi-Fi, on-site guest laundry, a small fitness center, and grab-and-go breakfast. It does not offer retreat programming, wellness/spa facilities, event coordination, or dedicated meeting and conference spaces.

Q: Does the property provide adventure tours at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America Suites - Charlotte - Matthews does not provide adventure tours. It is a budget extended-stay hotel focused on self-catering accommodations (featuring in-room kitchens, free Wi-Fi, on-site laundry, and a fitness center). It does not offer on-site excursion, tour desk, or adventure services. If you are looking for adventure activities in the greater Charlotte area (such as whitewater rafting, zip-lining, or climbing at the nearby U.S. National Whitewater Center), you will need to arrange and book those independently through third-party operators.

Q: Is there a kids club at Extended Stay America - Charlotte - Matthews?

A: **No**, there is no kids club at Extended Stay America Suites - Charlotte - Matthews. As a budget extended-stay hotel, its amenities are geared toward self-catering and basic conveniences, such as in-room fully equipped kitchens, a fitness center, free Wi-Fi, and guest laundry facilities. It does not offer childcare services, organized children's activities, or dedicated kids' play facilities.

Q: What experiences are unique to this destination at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews** is a practical, residential-style extended-stay hotel (offering in-room kitchens, laundry, and pet-friendly accommodations). Because it is designed for self-sufficient, longer-term stays rather than a resort experience, its **unique appeal lies in its immediate location**, which bridges quiet historic small-town charm with fast access to Charlotte's metro attractions. Experiences unique to this destination include: --- ### 1. Historic Downtown Matthews & Local Flavor (Minutes Away) Unlike many suburban business strips, the town of Matthews has preserved an active, historic downtown: * **Matthews Farmers’ Market:** One of the premier, producer-only farmers' markets in the greater Charlotte region, located on Cotton Gin Alley. Vendors must produce everything within 50 miles, offering farm-fresh produce, artisanal cheeses, and baked goods every Saturday morning. * **Renfrow Hardware:** A cornerstone of Matthews operating continuously since 1900. It’s an authentic general/hardware store selling heirloom seeds, gardening supplies, and locally sourced goods. * **Matthews Heritage Museum & Historic Depot:** Located in a restored 1879 home, showcasing the region's railroad and cotton-farming roots. --- ### 2. Parks, Greenways, and Outdoor Recreation The hotel provides direct, easy access to southeastern Mecklenburg County’s green corridor: * **Four Mile Creek Greenway:** Accessible just down the road, this paved boardwalk and trail system meanders through wetlands, forests, and quiet residential areas, connecting right into downtown Matthews. * **Stumptown Park:** The social heart of Matthews, hosting outdoor movie nights, seasonal concerts, food truck rallies, and major festivals (such as *Matthews Alive* on Labor Day weekend). * **Sportsplex at Matthews:** A premier 140-acre athletic venue nearby featuring a 5,000-seat stadium, multiple synthetic and grass sports fields, playgrounds, and walking trails (often hosting regional soccer and lacrosse tournaments). --- ### 3. Suburban Craft Beer & Local Dining Scene The area immediately surrounding downtown Matthews has a close-knit neighborhood food and drink scene: * **Local Microbreweries:** Within a 5-minute drive, you can sample local craft beers at **Carolina Beer Temple** (a taproom celebrating local craft varieties), **Seaboard Brewing, Taproom & Wine Bar**, or **High Branch Brewing Co.** * **Local Eateries:** Downtown Trade Street features sidewalk dining, classic barbecue, Italian bakeries, and ice cream parlors. --- ### 4. A Quiet Launchpad for Greater Charlotte Staying in Matthews offers a significantly quieter, lower-stress setting while keeping key Charlotte highlights within a 20- to 30-minute drive: * **Uptown Charlotte:** Quick access via Independence Blvd (US-74) or I-485 to the **NASCAR Hall of Fame**, **Discovery Place**, and major sports venues like Bank of America Stadium (Panthers/Charlotte FC) and Spectrum Center (Hornets). * **Anne Springs Close Greenway & Regional Preserves:** A short drive south across the state line into Fort Mill, SC, for kayaking, horseback riding, and miles of hiking trails.

Q: Are rideshares easy to get around Extended Stay America - Charlotte - Matthews?

A: **Yes, rideshares are generally easy to get** around the Extended Stay America Suites in Matthews, NC. * **Service Coverage:** Matthews is a well-integrated suburb directly southeast of Charlotte, fully covered by both **Uber** and **Lyft**. * **Wait Times:** During standard daytime and evening hours, typical wait times for a pickup are around **5 to 15 minutes**. Because Matthews is just off major thoroughfares (Independence Blvd/US-74 and I-485), there is regular driver activity in the surrounding retail and residential areas. * **Early Mornings / Late Nights:** If you need a ride during off-peak hours (such as 3:00 AM–5:00 AM for an early flight to Charlotte Douglas International Airport), driver supply can occasionally thin out. For trips with strict departure times, it is recommended to **schedule your ride in advance** using Uber Reserve or Lyft Scheduled Rides. * **Destinations:** Getting rides to Uptown Charlotte (approx. 20–30 minutes) or CLT Airport (approx. 25–35 minutes) is very common and usually straightforward.

Q: Are there local festivals or seasonal events at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America – Charlotte – Matthews does not host its own festivals or seasonal events on-site.** As an extended-stay, budget-friendly hotel, its facilities are focused on accommodations (such as in-room kitchens and guest laundry) rather than event spaces or public entertainment venues. However, the hotel is located just minutes from **Historic Downtown Matthews** and **Stumptown Park**, which host major annual community festivals and seasonal events: * **Matthews Alive Festival:** A massive 4-day Labor Day weekend celebration featuring live music stages, carnival rides, arts and crafts vendors, a parade, and food stalls. * **Matthews Summerfest (formerly BeachFest Matthews):** Held in mid-May at Stumptown Park, offering live beach/summer music, craft vendors, carnival activities, and food trucks. * **Seasonal Holiday Celebrations:** Downtown Matthews frequently hosts events such as the annual **Hometown Holiday Tree Lighting** (late November/early December), Halloween events (like *Halloween Boo BASH*), and summer outdoor concert and movie series at Stumptown Park. * **Matthews Community Farmers Market:** Held on Saturday mornings throughout the year in downtown Matthews, showcasing seasonal produce, baked goods, and artisan crafts. If you are staying at the hotel, the front desk can often provide schedules or directions for whatever local events are taking place in town during your visit.

Q: Can I book excursions through Extended Stay America - Charlotte - Matthews?

A: **No, you cannot book excursions directly through Extended Stay America - Charlotte - Matthews.** As a budget/midscale extended-stay property, the hotel focuses on self-catering accommodations (in-room kitchens, laundry facilities, and basic front-desk services) and does not offer a concierge desk, tour desk, or excursion-booking service. While front desk staff can often give casual, informal recommendations for nearby attractions, you will need to book tickets or excursions directly through tour operators or third-party booking platforms (such as Viator, GetYourGuide, or the specific attraction’s website).

Q: Is Extended Stay America - Charlotte - Matthews centrally located for sightseeing?

A: **No, it is not centrally located for sightseeing.** Here is what you need to know about its location: * **Distance to Major Sights:** The hotel is located in **Matthews**, a southeastern suburb of Charlotte. It is roughly **11 to 13 miles away from Uptown Charlotte** (a 20- to 35-minute drive depending on traffic), which is where the vast majority of Charlotte’s key attractions are situated (including the NASCAR Hall of Fame, Discovery Place, Mint Museum Uptown, Spectrum Center, and Bank of America Stadium). * **Other Area Attractions:** Other major regional sights—like the U.S. National Whitewater Center (approx. 25 miles away) and Carowinds amusement park (approx. 18 miles away)—require significant highway travel from this location. * **Public Transportation:** Matthews is not connected to Charlotte’s light rail (LYNX Blue Line), meaning you will be heavily reliant on a car, rideshares, or slow suburban bus routes to get to central sights. * **What It *Is* Close To:** The hotel is primarily convenient for visiting downtown Matthews, local parks (like McAlpine Creek Park or Four Mile Creek Greenway), the Sportsplex at Matthews, or business in the southeastern Mecklenburg/Union County area. **Better Alternatives for Sightseeing:** If being centrally located for sightseeing is a priority, consider looking for hotels in or directly adjacent to **Uptown Charlotte** or along the **LYNX Blue Line** (such as **South End**), which allow walkable or transit-friendly access to museums, sports venues, dining, and nightlife.

Q: Is the area safe for tourists at Extended Stay America - Charlotte - Matthews?

A: **Yes, the area is generally safe for tourists.** The hotel is located at **1424 Matthews-Mint Hill Road in Matthews, North Carolina**, which is an established, affluent, and low-crime southeastern suburb of the Charlotte metropolitan area. Key details regarding the location and safety include: ### 1. The Immediate Neighborhood * **Low Violent Crime:** Matthews is consistently recognized as one of the safer suburbs around Charlotte, with violent crime rates significantly below the national and state averages. * **Commercial & Family-Friendly Surroundings:** The property is situated in a heavily developed commercial corridor near Independence Boulevard (US-74) and I-485. It sits near shopping centers, major grocers (like Harris Teeter and Target), family entertainment venues (such as Bowlero), and the Matthews Sportsplex. ### 2. The Hotel Atmosphere * **Extended-Stay Environment:** Like many budget and extended-stay properties across the country, a portion of the guests are long-term residents, contract workers, and pet owners. * **Guest Experiences:** Reviews for this specific location are generally positive regarding physical safety, quietness, and staff attentiveness. However, as with most budget extended-stay hotels, guests occasionally note mild nuisance issues, such as lingering or socializing in the parking lot during late evening hours. ### 3. Tips for Visitors * **Car Safety:** The most frequent crime issue in suburban hotel parking corridors throughout greater Charlotte is opportunity vehicle break-ins. Standard safety practices apply: always lock your vehicle, roll up windows, and never leave luggage, electronics, or valuables visible inside your car. * **Transit:** Matthews is a car-dependent suburb; having a rental car or relying on ride-share services (Uber/Lyft) is recommended for getting around and visiting downtown Charlotte attractions.

Q: What activities are near Extended Stay America - Charlotte - Matthews?

A: The **Extended Stay America Suites – Charlotte – Matthews** (located along the US-74/Independence Boulevard corridor near I-485) puts you within easy reach of local recreation, downtown Matthews charm, and regional Charlotte attractions. Popular activities nearby include: --- ### **Within Walking Distance / Immediate Vicinity (< 1–2 miles)** * **Bowlero Matthews:** Located practically right next door, featuring bowling, a full arcade, sports bar, and lounge food. * **Sportsplex at Matthews:** Just a short walk or quick drive away, this 130-acre park hosts soccer, football, and lacrosse tournaments and features walking trails, paved paths, and playgrounds. * **Cinemark Movies 10:** An affordable, nearby multiplex movie theater for catching first-run and recent releases. * **Shopping & Casual Dining:** Directly surrounding the hotel along Independence Blvd, you have fast access to restaurants (such as Bonefish Grill, Texas Roadhouse, and local eateries) and retail stores. --- ### **Historic Downtown Matthews (5–7 minutes away)** * **Stumptown Park:** The community focal point for outdoor festivals, seasonal concerts, food truck nights, and open lawn relaxation. * **Matthews Farmers' Market:** A popular weekend market in historic downtown offering local produce, artisan meats, baked goods, and crafts. * **Local Breweries & Taprooms:** Enjoy craft beer with outdoor seating at spots like **Carolina Beer Temple** or **Seaboard Brewing, Taproom & Wine Bar**. * **Matthews Heritage Museum & Historic Rail Car:** Learn about the area's 19th-century agricultural and rail history, located right off Trade Street. * **Matthews Playhouse of the Performing Arts:** Check their schedule at the Matthews Community Center for local plays, musicals, and youth theatre. --- ### **Outdoor Recreation & Nature (10–15 minutes away)** * **McAlpine Creek Park & Greenway:** A popular park for runners, dog walkers, and cyclists, featuring paved and dirt trails, a 3-acre lake, and a large dog park. * **Four Mile Creek Greenway:** A flat, paved trail winding through scenic woods and wetlands connecting the downtown Matthews area with nearby neighborhoods. * **Colonel Francis Beatty Park:** A 265-acre park featuring a fishing and kayaking lake, mountain biking trails, tennis courts, and picnic areas. --- ### **Greater Charlotte Attractions (15–25 minutes away)** * **Uptown Charlotte:** A straight drive northwest down US-74 takes you into center city for the **NASCAR Hall of Fame**, **Mint Museum**, **Discovery Place Science**, and pro sports (Bank of America Stadium and Spectrum Center). * **SouthPark Mall:** A major upscale shopping and dining destination located roughly 15–20 minutes west.

Q: Are there any laundry service promotions or discounts at Extended Stay America - Charlotte - Matthews?

A: **No promotions or discounts specifically apply to laundry services** at the Extended Stay America Suites - Charlotte - Matthews. * **Self-Service Facility:** Extended Stay America locations do not operate a full-service or valet dry-cleaning/laundry service. Instead, they feature an **on-site, coin- or card-operated self-service guest laundromat** available 24/7. * **Fixed Pricing:** The washers, dryers, and detergent vending machines have fixed per-load or per-item fees that are not subject to room coupons, promotional codes, or loyalty discounts. * **Room Discounts Only:** Brand promotions (such as *Extended Perks* member discounts or seasonal coupon codes) only discount the nightly or extended-stay room rates. If you plan to do laundry frequently during your stay, you can save money by bringing your own detergent and dryer sheets rather than purchasing single-use packets from the hotel vending machines.

Q: Are there self-service laundry facilities available on site at Extended Stay America - Charlotte - Matthews?

A: **Yes**, Extended Stay America Suites - Charlotte - Matthews provides self-service, coin/card-operated guest laundry facilities on site.

Q: Can I request dry cleaning at Extended Stay America - Charlotte - Matthews?

A: **No, Extended Stay America – Charlotte – Matthews does not provide on-site or valet dry cleaning services.** The property does, however, offer: * **On-site guest laundry:** A self-service, coin/card-operated laundromat facility with washers and dryers. * **In-room amenities:** Irons and ironing boards in the suites. If you need clothes dry-cleaned during your stay, you will need to take them to an independent local dry cleaner in the Matthews area or schedule a third-party laundry/dry-cleaning pickup service.

Q: Does Extended Stay America - Charlotte - Matthews have a coin-operated laundry facility?

A: **Yes**, the Extended Stay America Suites – Charlotte – Matthews features an on-site, self-service guest laundry facility. The washers and dryers are available for guest use; while traditionally coin-operated, many locations also support credit/debit card or app-based payment alongside standard coins. You can obtain quarters or detergent at the front desk if needed.

Q: Does Extended Stay America - Charlotte - Matthews offer on-site laundry services?

A: **Yes**, Extended Stay America Suites - Charlotte - Matthews offers **on-site guest laundry facilities** (self-service laundromat) for guests to use during their stay.

Q: How do I arrange laundry service at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America Suites – Charlotte – Matthews**, standard hotel valet/dry-cleaning service is not run by the hotel staff. Instead, you have two primary options: --- ### Option 1: Use the On-Site Guest Laundry (Self-Service) The hotel provides a dedicated, self-service laundry facility available on the property: 1. **Location & Hours:** The guest laundry room is accessible **24/7**. 2. **Payment:** The washers and dryers are coin- or card/app-operated. 3. **Supplies & Change:** Detergent and fabric softener packets can usually be purchased from on-site vending machines or at the front desk. If you need quarters or payment assistance, you can ask the front desk associate. 4. **Ironing:** Full-size irons and ironing boards are provided in the suites or available upon request from the front desk. --- ### Option 2: Schedule a Third-Party Pickup Service If you need wash-and-fold, dry cleaning, or full-service laundry: 1. **Use an App/Delivery Service:** Services operating in the Charlotte/Matthews area (such as **Laundryheap**, **Rinse**, or local Matthews laundromats offering wash-and-fold delivery) will pick up your laundry. 2. **Arrange Reception Pickup:** Coordinate with the front desk to inform them you have a courier coming to collect or drop off a laundry delivery bag under your name and room number.

Q: Is same-day dry cleaning available at Extended Stay America - Charlotte - Matthews?

A: **No**, the hotel itself does not provide dry cleaning or same-day dry cleaning services. Extended Stay America Suites – Charlotte – Matthews only offers **self-service, coin/card-operated guest laundry facilities (washers and dryers) on-site**. If you require same-day dry cleaning while staying there, you will need to utilize a local third-party dry cleaner or mobile laundry pickup/delivery service in the Matthews/Charlotte area (such as local cleaners along E. Independence Blvd or Matthews township).

Q: Is same-day laundry service available at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not offer a traditional hotel same-day laundry or dry cleaning valet service. Instead, the hotel provides **on-site, self-service guest laundry facilities** (coin-/card-operated washers and dryers) that you can use at your convenience. If you need professional same-day or next-day wash-and-fold/dry cleaning, you would need to use a local third-party laundry pickup service or visit a nearby laundromat/cleaner in the Matthews area.

Q: Is there a fee for laundry services at Extended Stay America - Charlotte - Matthews?

A: **Yes, there is a fee.** The hotel features a 24-hour self-service guest laundry room equipped with coin/card-operated washers and dryers rather than complimentary or full-service laundry. You will need to pay per load for the washer and dryer (typically around $2.00 to $3.50 per cycle), and you must provide your own detergent or purchase single-use packets on-site.

Q: What are the laundry hours at Extended Stay America - Charlotte - Matthews?

A: The guest laundry facility at **Extended Stay America Suites - Charlotte - Matthews** is open **24 hours a day, 7 days a week**. The room is self-service and features coin/card-operated washers and dryers accessible at any time with your room key.

Q: What laundry services are available at Extended Stay America - Charlotte - Matthews?

A: The **Extended Stay America Suites – Charlotte – Matthews** offers the following laundry facilities and services: * **Self-Service Guest Laundromat:** An on-site laundry room equipped with coin/card-operated washing machines and dryers available for guest use. * **Ironing Equipment:** Irons and full-size ironing boards are available in rooms or upon request from the front desk. *Note: Like most standard Extended Stay America locations, this property focuses on self-service facilities rather than full-service dry cleaning or valet laundry.*

Q: Are loyalty perks included with packages at Extended Stay America - Charlotte - Matthews?

A: Depending on whether you mean **package/bundled travel deals** or **receiving mail/packages** at the hotel: ### 1. Bundled Travel Packages (Flight + Hotel / Third-Party OTAs) * **Direct Booking Required for Rate Discounts:** Extended Stay America’s loyalty program (**Extended Perks**) does not operate on traditional points or tiers. Its main benefit is an **Exclusive Member Rate**, which is only available when booking directly via ESA.com, by calling their reservation line, or booking directly at the property. * **Perks generally cannot be combined:** If you book through a third-party package deal (such as Expedia, Priceline, or an airline bundle), discounted loyalty rates cannot be combined with those promotions. * **Universal Account Perks:** However, simply by having an active Extended Perks account, you still retain access to the program's general non-hotel perks—such as partner discounts (rental cars, restaurants, shopping) and entry into monthly gift-card drawings. Stay-specific perks (such as free early check-in or late checkout on eligible 7+ night stays) are subject to hotel availability and typically require booking through direct, qualifying channels. ### 2. Mail & Parcel Packages Delivered to the Property * If you are referring to receiving postal/delivery packages, **yes**, the Extended Stay America – Charlotte – Matthews allows guests with an active reservation to have packages delivered to the hotel. * Packages are held at the front desk and can be picked up with a valid photo ID matching the name on the reservation. *(Note: If you plan to ship a high volume or oversized freight, it is recommended to call the front desk in advance to confirm their storage policy).*

Q: Are member rates lower than public rates at Extended Stay America - Charlotte - Matthews?

A: **Yes, member rates are lower than standard public rates** at Extended Stay America - Charlotte - Matthews. Through the free **Extended Perks** rewards program: * **Exclusive Member Rate:** Signing in to an Extended Perks account unlocks an exclusive discounted nightly rate directly on the official booking platform that is lower than the publicly shown Best Available Rate. * **Sign-Up Discounts & Deals:** New members often receive an introductory or immediate percentage discount (typically around 10% off) applied to their reservations. Because joining Extended Perks is free, you can sign in before completing your booking on the Extended Stay America website to access the lower member rate.

Q: Are there AAA or AARP discounts at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews** offers discounts that align with both memberships, though they are handled slightly differently: * **AAA Discount:** * **Yes.** Extended Stay America participates in an **Auto Club / AAA rate** program. * AAA members can select the **"Auto Club/AAA"** option from the special rates dropdown when booking directly on the Extended Stay America website or by phone. * *Note:* You must present a valid AAA membership card and photo ID at check-in. Discounts typically apply to short-term stays (1–6 nights), as stays longer than that already receive reduced weekly extended-stay rates. * **AARP / Senior Discount:** * **Yes, via their Senior Discount program.** While Extended Stay America does not require a formal AARP membership specifically, they offer a **Senior Discount** to any guest **age 55 and older**. * You can select **"Senior Discount"** directly in the booking rate menu. A valid government-issued ID verifying your age is required upon check-in. * If you prefer booking through AARP directly, you can also book the Charlotte – Matthews location via the **AARP Travel Center powered by Expedia**. **Tip:** Before booking, compare the AAA or Senior rate against Extended Stay America’s free **Extended Perks** member rate or promotional codes, as standard promotions can sometimes beat the auto club or senior rates.

Q: Are there advance purchase discounts at Extended Stay America - Charlotte - Matthews?

A: **Yes**, the **Extended Stay America Suites – Charlotte – Matthews** participates in Extended Stay America’s brand-wide **Advance Purchase Rate** program. Key details to keep in mind: * **The Discount:** Booking and paying in advance provides a lower nightly rate compared to the standard flexible rate. * **Payment Terms:** Full payment is typically required at the time of booking. * **Cancellation Policy:** Advance purchase rates are strictly non-refundable and cannot be modified or canceled without penalties. * **Availability:** The rate is subject to availability and usually must be booked a minimum number of days before check-in. **How to find it:** When searching your dates on the official [Extended Stay America website](https://www.extendedstayamerica.com) or major booking platforms, select the **Advance Purchase Rate** or look for prepaid/non-refundable rate options during room selection.

Q: Are there all-inclusive options at Extended Stay America - Charlotte - Matthews?

A: **No, there are no all-inclusive options** at the Extended Stay America Suites - Charlotte - Matthews. Extended Stay America is an extended-stay, budget-friendly hotel chain rather than a full-service resort. While it does not offer meal plans, drinks packages, or all-inclusive resort-style packages, your standard room booking does include several complimentary amenities: * **In-room full kitchens** (stovetop, microwave, full-size refrigerator) to prepare your own meals * **Free grab-and-go breakfast** (typically coffee, muffins, breakfast bars, and oatmeal) * **Free Wi-Fi** * **Free on-site parking** * **Access to the on-site fitness center** Services like pet stays or coin-operated guest laundry require an additional fee.

Q: Are there Black Friday or Cyber Monday deals at Extended Stay America - Charlotte - Matthews?

A: Yes, you can typically get **Black Friday and Cyber Monday (Cyber Week) deals** at the **Extended Stay America Suites – Charlotte – Matthews**. Here is how promotions for this property work during the holiday shopping season: * **Brand-Wide Cyber Week Sales:** Extended Stay America consistently runs nationwide Black Friday and Cyber Week sales (usually active from late November through early December). These chain-wide promotions offer tiered discounts—often saving guests up to **40% to 60%+** on long-term or future bookings across participating locations, including the Matthews, NC hotel. * **Promo Codes:** During this event, special promo codes (such as Cyber Week codes) are posted directly on the [Extended Stay America Deals & Promotions page](https://www.extendedstayamerica.com) to be applied during checkout. * **Third-Party Travel Sites:** Platforms like Expedia, Hotels.com, and Booking.com frequently feature special Black Friday/Cyber Week rate drops for this property. ### Tips to Secure the Deal 1. **Join Extended Perks:** If you sign up for Extended Stay America’s free rewards program, members often receive early access or an extra percentage off the promotional rates. 2. **Book Directly Around Thanksgiving Weekend:** Cyber discounts are typically published right before Thanksgiving and run through the Tuesday following Cyber Monday. 3. **Check Stay Restrictions:** Black Friday/Cyber Monday hotel rates often have specific travel window dates (usually covering stays through the winter and early spring) and may require a minimum number of consecutive nights depending on the promotion tier.

Q: Are there corporate discounts available at Extended Stay America - Charlotte - Matthews?

A: **Yes, corporate rates and business discounts are available at Extended Stay America Suites – Charlotte – Matthews.** Here is how corporate discounts work for this property: * **Using an Existing Corporate Code:** If your employer or organization has a corporate account or negotiated agreement with Extended Stay America, you can apply your **Corporate Code** directly in the booking widget under the "Special Rates" drop-down menu on the [Extended Stay America website](https://www.extendedstayamerica.com) or mobile app. * **Setting Up a Corporate Account / Direct Agreement:** If your business is planning a project, relocation, or recurring travel, you can set up a direct corporate account through Extended Stay America’s **Client Connect / Business Travel program**. This program provides preferred partner pricing, direct billing options, and a dedicated account manager. You can request a corporate rate through the corporate sales section on their website or by calling their corporate sales team. * **Tiered Extended-Stay Discounts:** Even without a company-specific code, Extended Stay America offers automatic business-tier discounts through their **"Stay Longer. Save More."** program, which progressively lowers the per-night rate for stays of 7+ nights, 14+ nights, or 30+ nights. * **Government, Military, & AAA:** If your travel falls under government or military business, special per-diem/government rates can also be selected online. **Tip:** If you have an immediate booking need for a team or an extended corporate project, you can contact the **Matthews location directly at (704) 844-0100** to ask the front desk or sales department for a localized corporate or group rate.

Q: Are there credit card partner promotions at Extended Stay America - Charlotte - Matthews?

A: **No, there are no property-specific credit card partner promotions exclusively tied to Extended Stay America Suites – Charlotte – Matthews.** Extended Stay America does not offer a dedicated, co-branded credit card. However, you can still save or earn extra rewards on a stay at this location through several common card and travel promotions: 1. **Card Issuer Cash-Back Offers (Amex Offers, Chase Offers, Capital One Offers, Bank of America Deals):** * Extended Stay America frequently appears in targeted statement-credit offers (e.g., *“Spend $150+, get $30 back”* or *5–10% cash back*). Log in to your credit card app and check your offers to see if Extended Stay America is listed before paying. 2. **Credit Card Travel Portals:** * You can book this Matthews, NC location using portals like Chase Travel, Capital One Travel, or Amex Travel, which often earn elevated multiplier points (typically 5x–10x points) or allow you to redeem card points for the booking. 3. **General Travel Category Multipliers:** * Any card that offers bonus rewards on "general travel" or "hotels" (such as the Chase Sapphire Preferred/Reserve, Citi Strata Premier, or Capital One Venture series) will code directly booked stays at this location for travel multipliers. 4. **Extended Stay America’s “Extended Perks” Program:** * Instead of card-specific perks, the chain uses its own free **Extended Perks** loyalty program, which gives direct member discounts, early check-in/late check-out privileges on longer stays, and retail/travel partner discounts (e.g., rental cars, national brands).

Q: Are there dining credit packages at Extended Stay America - Charlotte - Matthews?

A: **No, there are no dining credit packages** at the Extended Stay America Suites – Charlotte – Matthews. As an extended-stay, budget-friendly property, the hotel does not have full-service on-site restaurants, room service, or package bundles that include dining credits. Instead, dining-related options at this property include: * **In-Room Kitchens:** Every suite is equipped with a full kitchen (full-size refrigerator, stovetop, microwave, and sink) designed for guests to cook their own meals. * **Complimentary Grab-and-Go Breakfast:** Basic morning items (such as coffee, snack bars, and muffins) are provided free in the lobby. * **Grubhub Partnership:** Extended Stay America partners with Grubhub to offer guests perks like a free month of Grubhub+ ($0 delivery fees) for food delivered directly to the lobby. * **Extended Perks Rewards:** Members of the free *Extended Perks* program can access local and national restaurant discounts and coupons, though these are external promotional discounts rather than hotel dining credits.

Q: Are there event or festival-themed packages at Extended Stay America - Charlotte - Matthews?

A: **No, Extended Stay America Suites – Charlotte – Matthews does not offer event- or festival-themed packages.** Extended Stay America operates as an economy/budget extended-stay chain focused on long-term accommodations, furnished kitchen suites, and basic self-service amenities. They do not feature experiential hospitality offerings such as curated festival bundles, ticket packages, or themed weekend deals. The deals and promotions available at this location are standard brand-wide hotel discounts, which include: * Weekly and monthly extended-stay tiered rate discounts * Standard promotional discount codes and advance-purchase savings * Government, military, senior (AARP), and AAA discount rates * Direct-booking discounts via the *Extended Stay America Perks* program Visitors attending regional events or local festivals (such as the *Matthews Alive Festival* or events in nearby Uptown Charlotte) can book standard rooms at standard nightly rates, but all festival tickets and event logistics must be arranged separately.

Q: Are there golf stay-and-play packages at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not offer golf stay-and-play packages. It operates as a standard, budget-to-midscale extended-stay hotel focused on self-catering accommodations (suites with full kitchens, basic amenities, and weekly/monthly rates) rather than a resort property. However, several public and semi-private golf courses are located within a short drive of the hotel if you want to book lodging and tee times separately: * **The Divide Golf Club** (Matthews) * **Pebble Creek Golf Course** (Indian Trail) * **Emerald Lake Golf Club** (Matthews) * **Charles T. Myers Golf Course** (Charlotte) If you specifically require an all-inclusive stay-and-play package (bundled room, tee times, and resort amenities) in the greater Charlotte area, you would need to look into full-service golf resorts or regional operators (such as **The Ballantyne, a Luxury Collection Hotel** in south Charlotte, or resorts in the nearby **Pinehurst/Sandhills** region).

Q: Are there group booking discounts at Extended Stay America - Charlotte - Matthews?

A: **Yes**, group booking discounts are available at **Extended Stay America Suites - Charlotte - Matthews** through Extended Stay America’s group sales program. The discounts and criteria are organized as follows: * **Social Groups, Events & Weddings:** Discounted group rates are offered when reserving a block of **10 or more rooms**. * **Business, Projects & Long-Term Crews:** Specially negotiated corporate/project group rates are available for **5 or more rooms** staying for **7 nights or longer**. * **Extended-Stay Tiered Pricing:** In addition to room blocks, the hotel operates on a tiered pricing system where per-night rates decrease the longer a party stays (e.g., weekly and monthly rate discounts). ### How to request group rates: Because group discounts are subject to room availability, season, and length of stay, they are not applied automatically at standard online checkout. To obtain a customized group quote: * **Online:** Submit a request through the [Extended Stay America Group Travel page](https://www.extendedstayamerica.com) under the *Groups & Events* section. * **By Phone:** Call Extended Stay America’s dedicated group sales department directly at **1-877-701-3383**, or contact the Charlotte - Matthews property directly to speak with an on-site or regional sales manager.

Q: Are there holiday packages available at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews** does **not** offer traditional "all-inclusive" holiday or vacation packages (such as bundled flights, dining, or attraction passes). As an economy, extended-stay hotel, rooms are booked strictly on an accommodation-only basis. However, you can take advantage of seasonal holiday promotions and discounts: * **Brand-Wide Holiday Sales:** Extended Stay America regularly runs nationwide holiday promotions (such as seasonal flash sales and winter/holiday promo codes) that offer discounted room rates. * **Longer-Stay Discounts:** The hotel features a tiered *"STAY longer. Save more."* discount structure, which lowers the nightly rate significantly if your holiday trip extends over a week or a month. * **Standard & Membership Discounts:** You can apply discounts for **Extended Perks** members, AAA/Auto Club, military/government personnel, and seniors (55+) during holiday travel. * **Third-Party Travel Bundles:** If you are looking for a bundled flight + hotel package, major online travel agencies (like Expedia or Priceline) frequently allow you to build custom holiday travel packages that include this location. To check availability for specific holiday dates or active promotional codes, visit the official [Extended Stay America website](https://www.extendedstayamerica.com) or contact the Matthews property directly.

Q: Are there last-minute deals available at Extended Stay America - Charlotte - Matthews?

A: Whether a last-minute deal is available at the **Extended Stay America Suites – Charlotte – Matthews** depends on daily room occupancy and your specific dates, but the property frequently has short-notice discounts and discount programs available: ### Ways to Secure Last-Minute Discounts: 1. **Extended Perks Member Rate (Direct Booking):** Signing up for the free **Extended Perks** program on the [Extended Stay America website](https://www.extendedstayamerica.com) often grants an instant member discount (typically 10% or more off retail rates) directly applicable at checkout. 2. **Third-Party Travel Sites (OTAs):** Platforms such as **Hotels.com, Expedia, Booking.com, and Kayak** frequently list last-minute mobile-only rates or same-day unsold room markdowns for this location, where base rates often start around the $65–$85/night range depending on seasonality. 3. **Weekly / Length-of-Stay Tiering:** If your stay extends 7 nights or longer, Extended Stay America automatically applies tiered weekly discounts, which often result in significantly lower nightly averages even when booked at the last minute. 4. **Standard Organization Discounts:** Special rates are available year-round for **AAA/Auto Club, seniors (55+), and military/government personnel** during the booking process. ### How to Check Right Now: * **Online:** Visit the hotel's page directly at [Extended Stay America Suites – Charlotte – Matthews](https://www.extendedstayamerica.com) and search for today's check-in date to see current promotional rates. * **Call the Front Desk:** Hotels sometimes offer better same-day walk-in or phone rates to fill remaining empty rooms. You can contact this property directly or call Extended Stay America central reservations.

Q: Are there midweek specials at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews does not offer a specific, recurring "midweek special" package.** However, you can still secure lower rates during midweek periods through the brand's standard pricing structure and discounts: 1. **Dynamic Midweek Pricing:** Like most hotels, nightly rates for Sunday through Thursday are generally lower than weekend rates depending on local demand and occupancy. 2. **Length-of-Stay Discounts:** Extended Stay America automatically applies discounted tiers based on the duration of your stay (e.g., booking 7+ or 30+ nights automatically lowers the average nightly price). 3. **Extended Perks Rewards:** Signing up for their free loyalty program (*Extended Perks*) often provides an immediate 10% to 20% discount on short stays (1–6 nights). 4. **Standard Discounts:** AAA/Auto Club, military/government, senior rates, and non-refundable Advance Purchase rates are routinely offered. To see current nightly rates for a midweek stay, check the official [Extended Stay America website](https://www.extendedstayamerica.com) or call the Matthews property directly at **(704) 845-6677**.

Q: Are there off-season discounts at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews** does not advertise a standalone, fixed "off-season coupon" or designated seasonal calendar discount, but you will naturally find **lower rates during off-peak times** due to dynamic pricing, alongside several standard chain discounts: ### 1. Natural Seasonal Price Drops (Dynamic Pricing) * The Charlotte metro area generally experiences lower travel demand during late fall through mid-winter (November through February, excluding holidays). * Because Extended Stay America uses dynamic pricing based on local demand and occupancy, base nightly rates at this location naturally drop during these slower off-peak months compared to busy spring/summer travel periods. ### 2. Built-in Discounts You Can Stack Regardless of the season, the property offers standard ways to lower your rate: * **Length-of-Stay Discounts:** Because it operates as an extended-stay property, nightly rates automatically decrease for bookings of **7+ nights (weekly rate)** and **30+ nights (monthly rate)**. Combining a multi-week stay with off-season travel yields the lowest pricing. * **Extended Perks Rewards:** Signing up for Extended Stay America’s free loyalty program gives you immediate access to **Member Rates** (usually 5% to 10% off public rates). * **Affiliation Discounts:** The chain regularly honors discounts for: * **AAA / CAA Members** * **AARP / Seniors (60+)** * **Active Duty Military & Government Employees** * **Promotional Promo Codes:** Extended Stay America frequently runs seasonal promo codes on their website (e.g., winter sale codes) valid for 10%–20% off longer stays. ### How to Check To see specific off-season rates for your dates: 1. Visit the [Extended Stay America website](https://www.extendedstayamerica.com) and search for the **Charlotte - Matthews** property. 2. Input your off-season dates and select any applicable discount checkboxes (such as AAA, Military, or Extended Perks Member) to compare rates.

Q: Are there pool or cabana packages at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not offer pool or cabana packages. Extended Stay America is a budget/extended-stay hotel brand focused on self-catering suite accommodations (kitchens, free Wi-Fi, and laundry facilities), rather than full-service resort amenities. The property does not have cabana rentals, resort day passes, or dedicated pool packages. If you are looking for day-use pool access or cabana rentals in the Charlotte area, you will generally need to look at upscale or resort-style hotels (often available through day-pass booking platforms like ResortPass).

Q: Are there resort credit promotions at Extended Stay America - Charlotte - Matthews?

A: **No, there are no resort credit promotions** at Extended Stay America Suites – Charlotte – Matthews. Extended Stay America is a budget/midscale extended-stay hotel brand rather than a full-service resort. Because the property does not feature resort amenities such as on-site restaurants, bars, or spas, "resort credits" are not offered. However, the hotel does offer several standard discount and promotional rates, including: * **Extended Perks Member Rates** (instant percentage-off discounts for loyalty members) * **Length-of-stay discounts** (weekly or monthly reduced rates) * **Affiliation discounts** (such as AAA/CAA, Senior, Government, and Military rates) * **Advance purchase discounts**

Q: Are there romantic getaway packages at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America – Charlotte – Matthews does not offer romantic getaway packages. The Extended Stay America brand operates as a budget-to-midscale extended-stay hotel chain. Its amenities and services are oriented around practical necessities—such as fully equipped in-room kitchens, free Wi-Fi, on-site coin/card laundry, and grab-and-go breakfast—rather than romantic perks (like champagne, chocolate-covered strawberries, spa services, or late checkouts). If you are looking for romantic packages in the Charlotte/Matthews area, consider boutique hotels, bed-and-breakfasts, or full-service hotels in and around Charlotte (such as **The Ballantyne**, **The Ivey's Hotel**, or **The Ritz-Carlton, Charlotte**), which regularly curate romantic stay packages.

Q: Are there summer vacation packages at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews** does **not** offer traditional "all-inclusive" vacation packages (such as bundled hotel-plus-attraction tickets, resort activities, or dining credits). Because it is an extended-stay, budget-friendly suite hotel designed primarily for temporary housing, business travelers, and long-term guests, its offerings focus on room rates and standard extended-stay amenities rather than resort-style vacation packages. However, you can take advantage of several summer-relevant promotions and savings options at this location: * **Brand-Wide Summer Sales & Promo Codes:** Extended Stay America regularly runs seasonal promotions (such as summer flash sales and percentage-off discounts) across its properties via their website. * **"Stay Longer, Save More" Tiered Rates:** Nightly rates automatically decrease if you book 7+ or 30+ consecutive nights, which serves as a package-style discount for extended summer trips. * **Third-Party Travel Bundles:** Online travel agencies (such as Expedia, Priceline, or Kayak) frequently allow you to build custom "vacation packages" by bundling a room at this hotel with flights or rental cars at a combined discount. * **Membership & Affiliation Discounts:** Special rates are available for Extended Perks loyalty members, AAA/Auto Club members, military/government personnel, and seniors. Standard amenities included with any booking include a studio suite with a fully equipped kitchen (full-size refrigerator, stovetop, and microwave), free Wi-Fi, grab-and-go breakfast, and access to the fitness center and on-site laundry.

Q: Are there wedding or event room block discounts at Extended Stay America - Charlotte - Matthews?

A: **Yes, Extended Stay America offers group discounts for weddings and private events, including at the Extended Stay America Suites – Charlotte – Matthews location.** Key details regarding their event and room block policies: * **Group Size Requirements:** Group discount rates for weddings, reunions, and private events generally apply when booking **10 or more rooms**. * **Pricing & Availability:** Specific discount percentages are not flat across the board; they are customized based on season, dates, length of stay, and room types needed. Because Extended Stay America specializes in long-term lodging, additional tier discounts (like their *STAY longer. Save more.* program) may also apply for guests staying multiple nights or a full week. * **How to Inquire / Book:** * **Direct Property Contact:** Call the front desk or sales department for the Charlotte – Matthews location directly at **(704) 841-8400** (or visit in person at 1424 Matthews-Mint Hill Rd, Matthews, NC 28105). * **Group Sales Department:** You can reach Extended Stay America’s dedicated national group booking team toll-free at **1-877-701-3383** or submit an inquiry through the [Extended Stay America Group Bookings](https://www.extendedstayamerica.com/groups) portal.

Q: Does Extended Stay America - Charlotte - Matthews have a loyalty program?

A: **Yes.** As part of the Extended Stay America brand, the Charlotte - Matthews location participates in the chain’s loyalty rewards program, called **Extended Perks**. Key details about the program include: * **Cost:** It is free to join. * **Structure:** Unlike traditional hotel programs, it does not use a points-and-tier system. Instead, it offers immediate discounts and savings. * **Benefits:** * Exclusive Member Rates on bookings. * An instant discount (typically 10% off) for registering and booking your next stay. * Complimentary early check-in and late checkout for stays of 7 nights or longer (subject to availability). * Automatic entries into monthly drawings/sweepstakes for gift cards and prizes based on completed nights. * Discounts on partner brands (e.g., dining, car rentals, and retail shopping).

Q: Does Extended Stay America - Charlotte - Matthews have spring break promotions?

A: **Extended Stay America Suites – Charlotte – Matthews** does not typically offer a standalone promo exclusive solely to that individual property. Instead, it participates in **brand-wide seasonal discounts and extended-stay deals** that cover spring travel and spring break: * **Spring Travel Promotions & Flash Sales:** Extended Stay America regularly runs seasonal promotions in the spring (often labeled as *Spring Break Deals* or *Spring Flash Sales*), offering discounts ranging from **20% to 50%+ off** across participating properties nationwide when booked with a promotional code directly on their website. * **Length-of-Stay Discounts:** Because this property caters to longer visits, staying a week or more automatically triggers discounted weekly rates (often 20% or more off standard nightly rates), which is ideal for week-long spring break trips. * **Extended Perks Rewards:** Members of the free *Extended Perks* program receive an automatic 10% discount on bookings year-round, which can often be stacked or used during peak spring travel periods. * **Standard Affinity Discounts:** AAA/Auto Club, military/government, and senior rates are available for eligible travelers. **Tip:** Check the **Special Offers** page on ExtendedStayAmerica.com when planning for March/April, or test current promo codes directly during booking, as spring flash sales are typically announced closer to the season.

Q: Does Extended Stay America - Charlotte - Matthews offer Christmas or New Year’s deals?

A: **Yes, Extended Stay America – Charlotte – Matthews regularly qualifies for Christmas and New Year’s seasonal promotions.** Rather than running independent property-level holiday packages, discounts are typically driven by brand-wide seasonal campaigns and booking policies that apply to this location: ### 1. Brand-Wide Holiday Sales & Promo Codes * **Holiday & Winter Sales:** Extended Stay America frequently runs annual seasonal campaigns (such as their *Dashing Through the Savings* holiday sale in December or winter flash sales) offering discounts generally ranging from **10% to 50%+ off**, depending on the length of stay. * **New Year Flash Sales:** Every January, the chain typically rolls out a *New Year Cheer* or winter flash sale offering discounts for stays booked early in the year. ### 2. Built-in Length-of-Stay Discounts Because it is an extended-stay hotel, the property automatically scales nightly rates down based on how long you stay: * Stays of **7–29 nights** or **30+ nights** qualify for significant weekly or monthly percentage discounts compared to single-night bookings. * If you are visiting family or in transition over the holidays for several weeks, these extended rates often yield higher savings than standard holiday coupons. ### 3. Year-Round & Member Discounts During the Holidays * **Extended Perks Rewards:** Members of the free *Extended Perks* program receive an automatic discount (usually around 10% off) plus access to member-only rates that can be applied to holiday dates. * **Standard Affinity Rates:** Senior (55+), AAA/Auto Club, and Government/Military discounts remain available during the holiday period, subject to room availability. * **Advance Purchase Rates:** Booking non-refundable rates a few weeks in advance often yields lower pricing than standard flexible rates for peak Christmas and New Year's Eve nights. ### Tips for Getting the Best Deal 1. **Check the Special Offers page:** Visit [ExtendedStayAmerica.com/special-offers](https://www.extendedstayamerica.com/special-offers) in late November through December to find active holiday promo codes. 2. **Book directly:** Direct bookings on the brand website or app unlock *Extended Perks* member pricing and accept chain promotional codes. 3. **Contact the Matthews front desk:** If you are booking an extended holiday block (several weeks or multiple rooms), call the Charlotte - Matthews location directly at `(704) 841-8077` to inquire about local negotiated or group rates.

Q: Does Extended Stay America - Charlotte - Matthews offer discounts for booking direct?

A: **Yes**, Extended Stay America – Charlotte – Matthews offers discounts and benefits for booking direct through the official website (**esa.com**) or by phone: * **Extended Perks Member Rates:** By signing up for the free **Extended Perks** rewards program, you get access to an exclusive direct-booking member rate as well as an instant signup discount (typically 10% off your next booking). * **Best Rate Guarantee:** Direct bookings are backed by Extended Stay America’s Best Rate Guarantee to ensure the lowest publicly available rate online. * **Length-of-Stay Discounts ("Stay Longer, Save More"):** Booking directly applies tiered discounts automatically depending on the length of your stay (discount percentages increase for weekly or monthly reservations). * **Affiliation & Promotional Discounts:** Direct booking allows you to enter and apply direct promo codes and discounts for seniors, AAA/Auto Club members, and military/government travelers.

Q: Does Extended Stay America - Charlotte - Matthews offer family bundles?

A: **No**, Extended Stay America – Charlotte – Matthews does not offer packaged vacation deals called "family bundles." Instead, like other locations across the chain, the hotel provides several **family-friendly amenities and standard discounts**: * **Kids Stay Free:** Children 17 and under stay free when staying in the same room with an adult/guardian (using existing bedding). * **Family-Sized Accommodations:** They offer studios equipped with two queen beds or a king bed with a sleeper sofa (accommodating up to four guests). * **Kitchen Facilities:** Every room features a fully equipped kitchen (refrigerator, stovetop, microwave), allowing families to save on meal expenses. * **General Savings & Discounts:** Promotional rates include weekly/monthly extended stay discounts, AAA/AARP rates, and member savings through their free *Extended Perks* program. If you are looking to reserve multiple rooms or set up a group booking for a family reunion or event, you can contact the property directly to inquire about group rates.

Q: Does Extended Stay America - Charlotte - Matthews offer government or military rates?

A: **Yes**, **Extended Stay America Suites - Charlotte - Matthews** offers government and military rates, participating in Extended Stay America’s brand-wide discount program. ### Key details: * **Eligibility:** Available to active-duty military, veterans, and U.S. federal, state, and local government employees. * **Identification:** You must present a valid government-issued employee ID, Common Access Card (CAC), or military ID at check-in. If valid identification is not presented, the booking will be adjusted to the standard Best Available Rate. * **Official Travel / Per Diem:** The chain supports TDY (Temporary Duty) and PCS (Permanent Change of Station) travel, aligning with DoD travel policies and federal per-diem guidelines. * **How to book:** When searching for rooms on the official [Extended Stay America website](https://www.extendedstayamerica.com), choose **"Government & Military"** from the special rates dropdown box to check current discounted pricing and room availability for your dates.

Q: Does Extended Stay America - Charlotte - Matthews offer long-stay discounts?

A: **Yes, Extended Stay America Suites – Charlotte – Matthews offers long-stay discounts.** Like other Extended Stay America locations, this hotel utilizes a tiered pricing model ("Stay Longer, Save More") where nightly rates decrease as the duration of your stay increases: * **Weekly Rates (7+ nights):** Stays of 7 to 13 nights receive lower nightly rates compared to standard short-term bookings. * **Bi-Weekly & Multi-Week (14+ nights):** Additional price reductions kick in for stays lasting two weeks or longer. * **Monthly Rates (30+ nights):** Guests staying 30 days or longer receive the largest tier discounts (often up to 30% to 45% off standard nightly rates, depending on seasonality and room availability). * **Extended Plus Program (60+ to 90+ nights):** Deeply discounted rates are available for long-term relocations, contract workers, or temporary housing lasting two months or more. ### How to Get the Long-Stay Discount * **Direct Booking:** When searching for 7+ or 30+ consecutive nights on the official [Extended Stay America website](https://www.extendedstayamerica.com) or mobile app, the extended-stay discount applies automatically to the displayed rate. * **Extended Perks:** Joining the free *Extended Perks* loyalty program can provide additional member savings and promo codes on top of the extended rates. * **Direct Hotel Contact:** For long-term stays exceeding 30 to 60 days, contacting the hotel front desk or corporate sales team directly can sometimes yield customized contract rates or tax-exempt pricing depending on local North Carolina lodging tax laws for permanent occupancy.

Q: Does Extended Stay America - Charlotte - Matthews offer referral discounts?

A: **Extended Stay America – Charlotte – Matthews does not offer a standard consumer "refer-a-friend" discount program.** However, there are a few referral and discount options available depending on your situation: * **Apartment/Corporate Referral Program:** Extended Stay America operates a formal **Apartment Referral Program**. Under this program, registered apartment communities, leasing agents, or corporate partners can refer relocating residents or clients to Extended Stay America properties and earn a commission on completed stays, occasionally paired with discounted booking rates for the referee. * **Travel Agent Referrals:** Standard travel agent commissions (typically 10% on qualifying initial stays) apply for certified agents booking rooms at the Charlotte – Matthews location. * **Alternative Direct Discounts:** If you are simply looking for a lower rate as an individual guest, the hotel offers several other direct savings options: * **Extended Perks:** A free loyalty program that gives you an immediate welcome discount code (usually 10% off your next reservation) upon registration, plus exclusive member-only rates on direct bookings. * **Affiliation Discounts:** Standard discounts are available for AAA/CAA members, seniors, government employees, and military personnel. * **Length-of-Stay Discounts:** Heavily discounted tiered rates are applied automatically the longer you stay (e.g., weekly or 30+ night rates).

Q: Does Extended Stay America - Charlotte - Matthews offer spa packages?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not offer spa packages. It is an economy extended-stay hotel focused on practical accommodations, offering amenities such as fully equipped in-room kitchens, free Wi-Fi, an on-site fitness center, and guest laundry facilities, but it does not have on-site spa services or wellness packages.

Q: Does Extended Stay America - Charlotte - Matthews price match other sites?

A: **Yes**, the Extended Stay America – Charlotte – Matthews location participates in Extended Stay America’s brand-wide **Best Rate Guarantee (Price Match)** policy. If you find a lower rate on another qualified travel site, they will not only match the price, but also discount it further, provided you follow their specific guidelines: ### How It Works * **The Match + 10% Off:** If you find a lower, publicly available nightly rate on a third-party booking site for the exact same hotel, room type, dates, and number of guests, Extended Stay America will match the lower rate and take an **additional 10% off** your nightly rate. ### Key Requirements & Rules 1. **Book Direct First:** You must already have a confirmed reservation booked directly through an official Extended Stay America channel (esa.com, the mobile app, their call center, or directly at the hotel). 2. **24-Hour Window:** You must submit your claim within **24 hours** of completing your booking. 3. **72 Hours Before Arrival:** Your claim must be submitted at least **72 hours prior to your check-in date**. 4. **Exact Match:** The competing rate must be for the same dates, same room type, same cancellation policy, and fully visible and instantly bookable by the general public. 5. **Exclusions:** The guarantee does *not* apply to opaque sites where the hotel is hidden until after purchase (e.g., Hotwire, Priceline Express Deals), member-only rates (AAA, AARP, loyalty logins), negotiated corporate rates, or package bundles (hotel + flight/car). ### How to Claim To submit a price match, go to the **Best Rate Guarantee** page on [Extended Stay America's website](https://www.extendedstayamerica.com) and fill out their online claim form. Their team typically reviews and responds to claims within 24 to 48 hours.

Q: Does Extended Stay America - Charlotte - Matthews run limited-time promotions?

A: **Yes, Extended Stay America – Charlotte – Matthews regularly features limited-time promotions.** Because it operates within the broader Extended Stay America chain, the Charlotte – Matthews location participates in both brand-wide and property-level deals: * **Seasonal and Flash Sales:** Extended Stay America frequently runs limited-time seasonal sales (such as Fall or Spring Flash Sales, Prime Savings, and weekend getaways) offering substantial discounts (often up to 50% or more off standard rates) when booked by a specific deadline. * **Promo Code Offers:** The brand regularly circulates promotional codes (such as limited-time percentage-off discounts) that can be entered during booking on their website. * **Member Deals via *Extended Perks*:** Members of the free *Extended Perks* rewards program get access to exclusive limited-time member rates and flash discounts. * **Length-of-Stay Discounts:** In addition to time-sensitive flash sales, tiered discounts apply automatically for weekly (7+ nights) and monthly (30+ nights) bookings. To view the limited-time promotions currently active for the Matthews location, check the **Special Offers** section on the official Extended Stay America website or enter your travel dates directly on the Charlotte – Matthews property page.

Q: Is breakfast included in any packages at Extended Stay America - Charlotte - Matthews?

A: **Yes.** You do not need to book a special package, as a **complimentary grab-and-go breakfast** is included standard for all guests at **Extended Stay America Suites - Charlotte - Matthews**. The complimentary breakfast typically consists of quick to-go items such as breakfast bars, muffins, hot cereal/oatmeal, and fresh coffee or tea in the lobby each morning.

Q: Are there weight machines at Extended Stay America - Charlotte - Matthews?

A: **No, there are typically no dedicated weight machines (such as cable stacks, Smith machines, or selectorized resistance machines) at the Extended Stay America Suites – Charlotte – Matthews.** While the hotel does feature an on-site 24-hour fitness room: * The facility is small and primarily equipped with **cardio equipment** (such as treadmills and ellipticals). * At most, strength training is limited to basic **dumbbells / free weights** and an exercise mat. If access to comprehensive weight machines or heavy strength training is important during your stay, you will likely need a day pass at an off-site gym nearby (such as Planet Fitness or the Matthews Sportsplex fitness facilities).

Q: Does the Extended Stay America - Charlotte - Matthews have a fitness center?

A: **Yes**, the Extended Stay America Suites - Charlotte - Matthews features an **on-site fitness center** (open 24 hours for guests).

Q: Does the fitness center at Extended Stay America - Charlotte - Matthews provide complimentary towels and water?

A: **No**, the fitness center at **Extended Stay America Suites – Charlotte – Matthews** does not provide complimentary workout towels or water stations. Because Extended Stay America is an economy/budget-friendly extended-stay brand: * **Towels:** There is no dedicated towel service inside the gym. Guests are expected to bring towels from their guest rooms (and can exchange used towels at the front desk if needed). * **Water:** There are no complimentary bottled waters or water coolers in the fitness facility. Guests are advised to bring a water bottle from their suite or purchase drinks from the on-site vending machines.

Q: Is additional fitness equipment available at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews** features an **on-site 24-hour fitness room** equipped with standard workout options, including basic cardio machines (such as treadmills or ellipticals) and free weights. However, the hotel **does not offer additional or specialized fitness equipment** beyond what is provided in the fitness room (such as in-room fitness kits, yoga mats, resistance bands, or equipment loans upon request). If you require access to more extensive equipment (such as barbells, squat racks, or specific strength-training machines), several full-service gyms and fitness centers (such as Planet Fitness and local health clubs) are located a short drive away in the Matthews area.

Q: Is the fitness center at Extended Stay America - Charlotte - Matthews accessible to all guests, or only certain room categories?

A: The on-site fitness center at **Extended Stay America Suites – Charlotte – Matthews** is accessible to **all registered hotel guests**. Access is a standard hotel amenity included with your stay (usually 24 hours via your room key card) and is not restricted to specific room types or premium categories.

Q: Are accessible vanities available at Extended Stay America - Charlotte - Matthews?

A: Yes, accessible vanities/sinks are available in the designated mobility-accessible guest rooms at **Extended Stay America Suites - Charlotte - Matthews**. The property offers mobility-accessible suites featuring bathrooms designed for wheelchair accessibility, which include accessible sink vanities/countertops, lowered or reachable fixtures, grab bars, and accessible bathing options. Because accessible room types and layouts can vary, it is recommended to specifically book an accessible suite (or call the property directly) to guarantee a room matching your exact bathroom layout needs.

Q: Are all guestrooms at Extended Stay America - Charlotte - Matthews non-smoking?

A: Yes, all guestrooms at Extended Stay America Suites - Charlotte - Matthews are non-smoking.

Q: Are bathtub grab bars available for guest safety at Extended Stay America - Charlotte - Matthews?

A: **Yes**, bathtub grab bars are available at **Extended Stay America Suites – Charlotte – Matthews**, specifically in their **ADA-accessible/mobility-accessible rooms**. Standard guest rooms do not typically feature grab bars, so if you require them for guest safety, be sure to reserve an **accessible suite with an accessible tub** (or contact the hotel directly to confirm room assignment) prior to arrival.

Q: Are complimentary toll-free calls available at Extended Stay America - Charlotte - Matthews?

A: **No, complimentary toll-free calls are not available** from the in-room phones at **Extended Stay America Suites - Charlotte - Matthews**. According to the hotel's fee schedule, a charge of **$1.00 per call** applies upon dialing from guest room phones for outside calls (including local and toll-free numbers), with exceptions made only for calls to emergency services (911), front desk staff, and room-to-room extensions.

Q: Are connecting rooms available at Extended Stay America - Charlotte - Matthews?

A: **No, Extended Stay America Suites – Charlotte – Matthews does not offer connecting rooms** (rooms with an interior doorway linking them). Like most typical Extended Stay America properties, the units are self-contained studio suites. * **Adjoining rooms:** You can request **adjacent or nearby rooms** (side-by-side or across the hall) when booking or checking in, though these are subject to availability and do not share an interior pass-through door. * **Larger accommodations:** If you need to keep a larger party together in one room, the property offers suites with **two queen beds** or **one king bed with a sleeper sofa** (sleeping up to four people). If interior connecting doors are an absolute requirement, it is best to contact the front desk directly or consider a traditional full-service or family-oriented hotel nearby.

Q: Are hearing accessible rooms and/or kits available at Extended Stay America - Charlotte - Matthews?

A: **Yes**, hearing-accessible accommodations and auxiliary aids are available at **Extended Stay America Suites - Charlotte - Matthews**: * **Hearing-Accessible Rooms:** The property offers specific rooms categorized for hearing accessibility (such as *King Studio – Hearing Accessible* and *Multiple Bed / Queen Studios – Hearing Accessible*), which typically feature visual notification devices/strobe alarms for the door and fire emergency systems. * **Auxiliary Aids / Portable Kits:** Under brand policy and ADA requirements, the hotel maintains auxiliary aids and assistive services/kits (which can include visual door knock alerts, telephone alert devices, and TTY/TDD units) available upon request for guests who are deaf or hard of hearing. ### Booking & Confirmation Tip Because hearing-accessible room inventory and auxiliary equipment kits are limited: 1. When booking online, look specifically for room types labeled **"Hearing Accessible"** or **"Hearing/Mobility Accessible"**. 2. Contact the property directly at **(980) 949-0030** (or the brand accessibility line at **1-800-804-3724**) in advance to confirm your specific room assignment and ensure an auxiliary kit or TTY is set aside for your arrival.

Q: Are lowered deadbolts available on guest room doors at Extended Stay America - Charlotte - Matthews to enhance guest security?

A: **Yes**, lowered deadbolts and door locks are available at **Extended Stay America Suites - Charlotte - Matthews**, specifically equipped in their designated **accessible (ADA-compliant) guest rooms**. These lowered deadbolts, along with lowered viewports and lever door handles, are installed at a reachable height to ensure guests with mobility disabilities or wheelchair users can easily operate the lock and maintain in-room security. Standard (non-accessible) rooms feature standard-height deadbolt locks.

Q: Are lowered electrical outlets available at Extended Stay America - Charlotte - Matthews to enhance guest accessibility and safety?

A: Standard wall electrical outlets in the United States are already installed relatively low to the floor (typically 12 to 18 inches above finished floor height, in accordance with ADA reach-range guidelines). However, **Extended Stay America - Charlotte - Matthews does not list specialized "lowered electrical outlets"** among its documented accessible room features. The hotel’s officially published accessibility amenities include: * **Mobility-accessible guest rooms** with wider doorway clearances and level landings * **Accessible bathrooms** equipped with grab bars, accessible toilets, roll-in or tub shower options, and accessible controls * **Bed frame removal** upon request (with 48-hour advance notice) to lower the bed surface for wheelchair transfers * **Auxiliary aids and accessible registration counters/routes** If you require specific outlet heights, easily reachable desktop power stations, or customized electrical accommodations for medical or mobility equipment, it is best to contact the hotel directly at **(980) 949-0030** or the Extended Stay America accessibility line at **1-800-804-3724** before booking.

Q: Are lowered view ports available in guest room doors at Extended Stay America - Charlotte - Matthews to enhance guest security?

A: **Yes.** Lowered view ports (secondary peepholes set at an accessible height) are available in the doors of the **mobility-accessible guest rooms** at Extended Stay America Suites - Charlotte - Matthews. These are installed alongside other accessible door and security hardware—such as lowered deadbolts/latches and lever handles—specifically to allow wheelchair users and guests of lower stature to verify visitors before opening the door. Standard (non-accessible) rooms feature standard-height view ports only.

Q: Are mobility accessible rooms and/or kits available at Extended Stay America - Charlotte - Matthews?

A: **Yes, mobility accessible rooms and accommodations are available** at the **Extended Stay America Suites – Charlotte – Matthews** (located at 1424 Matthews-Mint Hill Rd). Key accessibility features offered include: * **Mobility Accessible Rooms:** Dedicated accessible suites (such as 1 Queen or 2 Queen studio suites) featuring wider doorways, lowered features, and accessible bathrooms equipped with grab bars, accessible toilets, and accessible tub/shower setups. * **Auxiliary Aids & Kits:** The property provides auxiliary aids and accessibility services upon request. * **Bed Frame Removal:** For wheelchair-to-bed transfers, guests with mobility disabilities can request bed frame removal to adjust the bed height (ideally requested at least 48 hours in advance). * **Property Accessibility:** Includes accessible parking spaces (van and standard), level access/curb cuts, accessible entryways, and an elevator providing access to upper floors. Because specific accessible room configurations and equipment (such as portable kits or specific shower types) are limited, it is best to reserve an accessible room type directly and call the hotel or central reservations (1-800-804-3724) in advance to confirm your specific needs.

Q: Are smoking rooms available at Extended Stay America - Charlotte - Matthews?

A: Smoking rooms are not available at Extended Stay America Suites - Charlotte - Matthews. The property is non-smoking.

Q: Are there any outdoor spaces or gardens at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews does not have dedicated outdoor spaces, gardens, courtyards, or outdoor lounge areas.** As a budget-oriented extended-stay property, its exterior is standard for the chain: a simple building surrounded by paved parking and basic boundary landscaping/grass perimeter strips (primarily used for pet walking, as the hotel is pet-friendly). If you are looking for outdoor recreation, green spaces, or gardens during a stay in the area, popular nearby options include: * **Stumptown Park** (approx. 2 miles away in downtown Matthews) – features open lawns, walking paths, and picnic areas. * **Squirrel Lake Park** (approx. 3.5 miles away) – offers nature trails, a pond, and a playground. * **Colonel Francis Beatty Park** (approx. 6 miles away) – a large park with a lake, walking/biking trails, and wooded areas.

Q: Are there shops and services at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites - Charlotte - Matthews** is a standard extended-stay hotel focused on self-catering accommodations rather than full-service resort amenities. ### On-Site Shops * **No retail stores or gift shops:** There are no dedicated retail stores or boutiques on the property. * **Vending:** The hotel provides on-site vending machines for snacks and beverages. ### On-Site Services & Amenities * **Guest Laundry:** 24/7 coin-/card-operated guest laundry facilities. * **Grab-and-Go Breakfast:** Complimentary light breakfast items available in the lobby. * **Fitness Center:** An on-site exercise/workout room. * **Wi-Fi & Parking:** Free Wi-Fi throughout the hotel and complimentary self-parking. * **Front Desk / Reception:** Front desk assistance, mail/package receiving, and housekeeping options (standard for extended stays). * **In-Room Amenities:** Fully equipped kitchens (full-size refrigerator, stovetop, microwave) in each suite. * **Pet-Friendly Services:** Pet accommodations (fees apply). ### Nearby Shopping & Services (Within Walking Distance / Short Drive) Because the hotel has limited on-site commercial shopping, guests rely on the immediate neighborhood for shopping and dining: * **Fullwood Plaza & Matthews Township Shopping Center:** Located just down the street, featuring grocery stores (like Harris Teeter), pharmacies, and various retail shops. * **Dining:** Fast-casual and sit-down restaurants (such as Bojangles, local diners, and national chains) surround the property along East Independence Boulevard.

Q: Are transfer showers available in guest rooms at Extended Stay America - Charlotte - Matthews?

A: **No**, transfer showers are not listed as an available feature at **Extended Stay America Suites – Charlotte – Matthews**. The property’s mobility-accessible room inventory provides the following bathroom setups instead: * **Roll-in showers** (available in specific accessible studio suites, such as the 1 Queen Bed accessible room) * **Accessible bathtubs with grab bars** (available across multiple studio and deluxe suite categories) If you need a specific configuration with a shower bench or transfer equipment, it is recommended to contact the hotel directly at **(704) 845-6677** (or the brand accessibility desk at **1-800-804-3724**) to confirm exact bathroom layouts or request portable shower bench accommodations prior to booking.

Q: Are video games available at Extended Stay America - Charlotte - Matthews?

A: **No**, video games, gaming consoles, and arcade rooms are not available or offered as amenities at the Extended Stay America Suites – Charlotte – Matthews. The hotel provides standard extended-stay amenities such as fully equipped in-suite kitchens, flat-screen TVs with cable, free Wi-Fi, an on-site fitness room, and guest laundry facilities. Guests wishing to play video games would need to bring their own portable console or gaming system to connect to the room's TV or Wi-Fi network.

Q: Can guests rent a car directly from a rental desk at Extended Stay America - Charlotte - Matthews?

A: **No**, there is no on-site car rental desk at the **Extended Stay America Suites – Charlotte – Matthews**. Guests needing a rental car will have to arrange one through off-site rental agencies (such as Enterprise, Hertz, or Avis locations nearby in Matthews/Charlotte) or rent a car at Charlotte Douglas International Airport (CLT) prior to arriving. The hotel does, however, provide free on-site guest parking if you bring or rent a vehicle.

Q: Can I connect multiple devices to the free internet at Extended Stay America - Charlotte - Matthews?

A: **Yes**, you can connect multiple devices (such as smartphones, laptops, and tablets) to the free Wi-Fi at **Extended Stay America Suites - Charlotte - Matthews**. ### How It Works: * **Captive Portal Login:** Each device connects individually to the guest network. Once connected, opening a web browser redirects you to a login portal where you enter the guest access code provided at check-in or accept the terms of service. * **No Strict Device Limit:** The chain does not enforce a rigid cap preventing you from signing in on your phone, computer, or tablet simultaneously. * **Bandwidth & Speed:** The standard free tier is intended for basic internet tasks (email, web browsing, messaging). If you have multiple devices actively streaming, gaming, or taking video calls at the same time, you may experience slower speeds. Extended Stay America offers an optional, paid **Enhanced Wi-Fi** upgrade (available daily, weekly, or monthly) if you need higher speeds across heavy-use devices.

Q: Can I make a reservation without a credit card at Extended Stay America - Charlotte - Matthews?

A: **No, you cannot book a reservation in advance without a credit or debit card.** Here is how payment and reservation policies work at this and other Extended Stay America properties: * **Booking online or by phone:** A valid credit or debit card is required to guarantee and hold the reservation, as well as to cover potential cancellation or no-show fees. * **Length of stay requirements:** For stays of **fewer than 7 nights**, Extended Stay America policy specifically mandates a valid credit card for payment. * **Third-party payment:** If you do not have a credit card of your own, you can have someone else pay or guarantee the room by submitting a **Third-Party Credit Card Authorization Form** to the front desk prior to arrival. * **Walk-ins / Paying at check-in:** If you are booking a longer stay (7+ nights) or walking in without an advance reservation, some locations may allow alternative payment (such as a bank debit card or cash); however, you will almost always still be required to present a valid card or a substantial **cash incidental deposit** (often $100–$250) along with a valid government photo ID upon check-in. If you only have cash or an alternative payment method, contact the front desk at **Extended Stay America - Charlotte - Matthews directly** before arriving to inquire if they can accommodate a walk-in or debit/cash deposit.

Q: Can I pay for the deposit with a credit card at Extended Stay America - Charlotte - Matthews?

A: **Yes, you can pay for the deposit with a credit card.** In fact, Extended Stay America prefers a major credit card at check-in. Key details regarding the deposit at this location include: * **Authorization Hold:** The hotel typically places a temporary authorization hold (usually up to $250 for incidentals) on your credit card at check-in rather than a permanent charge. * **Release Timing:** Once you check out and the room is inspected with no damages or incidental charges, the hold is released. Depending on your card issuer/bank, it generally clears within 5 to 14 business days. * **Requirements:** The credit card must be valid, in the primary guest's name, and presented alongside a matching government-issued photo ID at check-in.

Q: Do guest rooms at Extended Stay America - Charlotte - Matthews include a seating area with a sofa or chair?

A: Whether a guest room includes a seating area with a sofa or chair depends on the **room type** booked at **Extended Stay America Suites - Charlotte - Matthews**: * **Deluxe King Studios / Suites:** These rooms feature a dedicated sitting area that includes a **sofa / sleeper sofa**. * **Standard Queen Studios (1 Queen or 2 Queen beds):** These rooms typically do **not** have a sofa; seating in standard studios is limited to a desk and work chair alongside the dining/kitchen space. If you specifically require a couch or separate lounge seating area, be sure to reserve the **Deluxe Studio with 1 King Bed and Sofa Bed**.

Q: Do I need to log in or use a special code to access the free internet at Extended Stay America - Charlotte - Matthews?

A: **Yes, you do need to complete a login step.** While the basic standard Wi-Fi is complimentary for all guests, you cannot simply join an open network without authentication: 1. **Captive Portal Login:** When you connect to the guest Wi-Fi network on your device, a browser pop-up (splash/captive portal page) will appear. 2. **Access Code / Guest Details:** Depending on the current system setup at the property, the portal typically requires either: * An **access code** provided by the front desk, or * Your **room number and last name** (or entering an email and accepting the terms of service). **Tips for connecting:** * Check the keycard sleeve/folder you receive at check-in, as front desk staff usually write the current Wi-Fi network name and access code on it. * If the login page does not automatically pop up after selecting the network, open your web browser and try navigating to any standard website (or typing `http://neverssl.com` or `http://1.1.1.1`) to force the portal page to load. * If you have trouble or are connecting a device without a browser (like a streaming stick or gaming console), the front desk can provide the exact access credentials or assistance.

Q: Do the accessible rooms in Extended Stay America - Charlotte - Matthews have doors that provide a 32-inch wide opening?

A: **Yes.** In compliance with the Americans with Disabilities Act (ADA) standards for transient lodging, the mobility-accessible guest rooms at **Extended Stay America Suites – Charlotte – Matthews** are designed to provide an entrance and interior doorways (including bathroom doors) with a minimum clear opening width of **32 inches** when open to 90 degrees. In addition to door clearance, these mobility-accessible suites feature lever-style door handles, wheelchair-accessible pathways, and ADA-compliant bathroom features (such as grab bars and accessible tub/shower setups). *Tip:* If you require specific equipment clearances or exact dimensions, you can contact the property directly or reach Extended Stay America’s accessibility line at **1-800-804-3724** before check-in.

Q: Do you offer Resort or Day Passes that will allow access to the amenities at Extended Stay America - Charlotte - Matthews?

A: **No, Extended Stay America – Charlotte – Matthews does not offer resort or day passes.** This property is an extended-stay hotel rather than a full-service resort, and its amenities (such as the fitness room, guest laundry, and Wi-Fi) are reserved strictly for registered overnight guests. It also does not feature typical resort attractions—such as a swimming pool or spa—and is not partnered with day-pass booking platforms (such as ResortPass).

Q: Does Extended Stay America - Charlotte - Matthews accept credit card authorization forms?

A: **Yes**, Extended Stay America – Charlotte – Matthews accepts credit card authorization forms for third-party billing. If someone other than the arriving guest is paying for the room, taxes, or incidentals, the brand requires the cardholder to complete and submit their official **Third-Party Credit Card Authorization Form**. ### Important Details to Keep in Mind: * **Advance Submission:** The completed form must be submitted and processed **prior to the guest’s arrival**. * **Guest Identification:** The guest checking in must still present a valid, government-issued photo ID that matches the reservation. * **Incidentals:** The authorization form allows the cardholder to specify whether they are covering room and tax only, or also covering incidental deposits (which can run up to $250). If incidentals are not authorized on the form, the arriving guest will need to provide their own payment method at check-in. * **Accessing the Form:** You can access the form directly on the [Extended Stay America website](https://www.extendedstayamerica.com) (via the footer link labeled *“Authorization Form”*) or by contacting the front desk at the Charlotte - Matthews location directly at **(980) 949-0030** to have them send the link or secure form directly to you.

Q: Does Extended Stay America - Charlotte - Matthews charge a resort fee for guests?

A: **No**, Extended Stay America Suites - Charlotte - Matthews does not charge a resort fee. As a budget, extended-stay hotel, standard amenities such as Wi-Fi and parking are included in the base rate. However, optional or additional incidental fees may apply for certain services, such as: * **Pet fees** (if bringing pets) * **Early check-in / late check-out fees** (subject to availability) * **Additional housekeeping services** (full service is typically scheduled weekly or available on-demand for a fee)

Q: Does Extended Stay America - Charlotte - Matthews deliver a complimentary newspaper to guest rooms?

A: **No.** Extended Stay America – Charlotte – Matthews does not deliver complimentary newspapers to guest rooms. Extended Stay America properties operate as midscale, self-service extended-stay hotels focused on essential amenities (such as in-suite kitchens, free Wi-Fi, and grab-and-go breakfast), and daily room-delivered newspaper services are not provided.

Q: Does Extended Stay America - Charlotte - Matthews have a BBQ or picnic area?

A: **No**, the **Extended Stay America Suites – Charlotte – Matthews** (located on Matthews-Mint Hill Road) does not feature an outdoor BBQ grill or picnic area. Its on-site amenities focus primarily on in-room fully equipped kitchens (stovetop, microwave, and full-size refrigerator), a fitness center, guest laundry facilities, and free Wi-Fi. *(Note: If you are looking for an Extended Stay America property in the south Charlotte area that does have outdoor barbecue and picnic facilities, the **Extended Stay America Premier Suites – Charlotte – Pineville – Pineville Matthews Rd.** offers them.)*

Q: Does Extended Stay America - Charlotte - Matthews have a bookstore on the premises or within walking distance?

A: **No, Extended Stay America Suites – Charlotte – Matthews does not have a bookstore on the premises, nor is there one within reasonable walking distance.** * **On the premises:** The hotel (located at 1424 Matthews-Mint Hill Road, Matthews, NC) offers standard extended-stay amenities such as in-room kitchenettes, a guest laundry facility, and grab-and-go breakfast, but no retail shops or bookstores. * **Walking distance:** The hotel is situated along a busy commercial corridor near Highway 74 (East Independence Boulevard). The nearest major bookstore is **2nd & Charles** (9903 E Independence Blvd), which is about **1.8 to 2 miles away**—too far for a standard walk, especially given high-traffic road conditions and limited pedestrian crossings. ### Nearby Options by Car / Rideshare: * **2nd & Charles** (~5-minute drive): A large bookstore selling new and used books, manga, comics, and collectibles. * **Barnes & Noble** at The Arboretum (Pineville-Matthews Rd, ~10–15 minute drive). * **Troubadour Booksellers** (Sardis Crossing, ~10–12 minute drive): An independent community bookstore.

Q: Does Extended Stay America - Charlotte - Matthews have a game room?

A: **No**, Extended Stay America Suites - Charlotte - Matthews does not have a game room. As a budget, extended-stay hotel, its common amenities are limited to essentials such as a fitness center, on-site guest laundry facilities, and free Wi-Fi.

Q: Does Extended Stay America - Charlotte - Matthews have a reservation link?

A: Yes, you can reserve a room at **Extended Stay America Suites – Charlotte – Matthews** directly through the official Extended Stay America website: * **Official Booking Link:** [Extended Stay America Suites – Charlotte – Matthews](https://www.extendedstayamerica.com/hotels/nc/charlotte/matthews) You can also make reservations through major third-party travel platforms such as Booking.com, Expedia, and Priceline.

Q: Does Extended Stay America - Charlotte - Matthews have a reward program?

A: **Yes.** As a property within the Extended Stay America brand, the **Extended Stay America Suites – Charlotte – Matthews** participates in the brand’s loyalty and rewards program, called **Extended Perks**. ### Key features of the Extended Perks program: * **No points or tiers:** Unlike traditional hotel rewards programs that require collecting points for free nights, Extended Perks focuses on immediate benefits and discounts. * **Exclusive Member Rates:** Discounted room rates when booking directly through the Extended Stay America website, app, or call center. * **Stay Perks:** Free early check-in and late checkout on stays of 7 nights or longer (subject to availability). * **Instant Sign-up Discount:** A discount (such as 10% off) applied toward your next booking upon registering. * **Partner Discounts:** Access to savings and coupons for thousands of national and local retailers, rental car companies, restaurants, and attractions. * **Monthly Prize Drawings:** Automatic entry into monthly giveaways for prizes like $100 gift cards when you stay. Membership is free to join via the [Extended Stay America website](https://www.extendedstayamerica.com).

Q: Does Extended Stay America - Charlotte - Matthews have a shoe shine stand?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not have a shoe shine stand. As a budget extended-stay hotel chain, amenities are focused on self-service basics such as fully equipped in-room kitchens, free Wi-Fi, a fitness room, and on-site guest laundry facilities. They do not offer upscale or full-service concierge amenities like shoe shine services or stands.

Q: Does Extended Stay America - Charlotte - Matthews have any sustainability initiatives?

A: The **Extended Stay America Suites – Charlotte – Matthews** does not have standalone or high-profile property-specific sustainability programs (such as LEED certification or formal green hotel certifications). Instead, its eco-friendly practices are primarily driven by brand-wide operational models and utility conservation measures: * **Reduced Frequency Housekeeping & Linen Reuse:** As part of the extended-stay model, routine full housekeeping is not performed daily. Rooms receive full service on a weekly or on-request schedule, significantly cutting down on water, electricity, and chemical detergent use associated with daily laundering. * **Energy and Water Efficiency:** Extended Stay America properties undergo standardized upgrades to lower their environmental footprint, including energy-efficient LED lighting and low-flow water fixtures in bathrooms and guest suites. * **Paperless / Contactless Transactions:** The hotel utilizes digital registration, contactless checkout, and emailed receipts to decrease paper waste. * **In-Suite Kitchen Facilities:** Every suite includes a fully equipped kitchen (refrigerator, stovetop, and microwave), which the brand promotes as a way for long-term guests to reduce single-use takeout plastics, food packaging, and restaurant food waste. If you are looking for specific green amenities—such as dedicated on-site electric vehicle (EV) charging stations or verified zero-waste certifications—it is recommended to contact the Matthews location directly at (704) 846-8000 to confirm current on-site availability.

Q: Does Extended Stay America - Charlotte - Matthews offer a complimentary newspaper in the lobby?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not offer a complimentary newspaper in the lobby. As an extended-stay, budget-friendly property, its standard complimentary lobby and property amenities focus on essentials like free Wi-Fi, a grab-and-go breakfast (coffee and packaged items), and on-site laundry facilities. Newspaper service is not listed among its provided services.

Q: Does Extended Stay America - Charlotte - Matthews offer a toilet seat at wheelchair height for disabled guests?

A: **Yes.** The **Extended Stay America Suites – Charlotte – Matthews** offers ADA-compliant mobility-accessible guest rooms. As part of their accessible bathroom specifications under ADA standards, these rooms feature: * **Accessible toilets at wheelchair transfer height** (standard ADA compliant height between 17 and 19 inches). * **Grab bars** mounted alongside the toilet and bathing area. * Wheelchair-clear floor space for side transfers. To ensure an accessible bathroom setup for a stay, select an **ADA Accessible / Mobility Accessible** room when booking, or contact the hotel directly (or Extended Stay America's accessibility line at **1-800-804-3724**) to confirm specific room assignments and equipment.

Q: Does Extended Stay America - Charlotte - Matthews offer babysitting services?

A: **No**, Extended Stay America – Charlotte – Matthews does not offer babysitting or childcare services. As a budget-friendly, extended-stay hotel chain, its amenities are focused on self-service accommodations—such as fully equipped in-room kitchens, on-site guest laundry, free Wi-Fi, and a fitness center. Guests needing childcare during their stay must hire a local independent babysitter or a third-party nanny agency in the Charlotte area.

Q: Does Extended Stay America - Charlotte - Matthews offer complimentary long distance calls?

A: **No**, Extended Stay America Suites - Charlotte - Matthews does not offer complimentary long-distance calls. Under standard Extended Stay America policies, in-room telephone use is subject to a fee (typically around $1.00 per call plus applicable taxes/tariffs) for outbound calls other than those placed to 911, the front desk, or other guest rooms.

Q: Does Extended Stay America - Charlotte - Matthews offer event planning services?

A: **No**, Extended Stay America Suites - Charlotte - Matthews does not offer event planning services. As a budget-friendly, extended-stay hotel, its amenities are focused on residential-style lodging (such as in-room kitchens, guest laundry, grab-and-go breakfast, and a fitness center). It does not feature dedicated meeting/banquet facilities, on-site catering, or dedicated event-coordination staff. If you need event or meeting spaces in the Matthews area, full-service or conference-equipped properties nearby (such as local Hampton Inn or Wingate locations) offer dedicated meeting rooms and event support.

Q: Does Extended Stay America - Charlotte - Matthews offer free internet access for guests?

A: Yes, Extended Stay America Suites - Charlotte - Matthews offers free WiFi.

Q: Does Extended Stay America - Charlotte - Matthews offer non-smoking public areas?

A: Yes, Extended Stay America Suites - Charlotte - Matthews is a non-smoking property.

Q: Does Extended Stay America - Charlotte - Matthews offer porter or bellman services for guest luggage assistance?

A: **No**, the Extended Stay America Suites - Charlotte - Matthews does not offer porter or bellman services. As a budget-to-midscale extended-stay property, it operates under a limited-service model designed for independent, extended living. While the hotel provides self-serve amenities such as luggage carts in the lobby, elevator access, and on-site parking, guests are expected to transport and handle their own luggage.

Q: Does Extended Stay America - Charlotte - Matthews provide meeting space for guests?

A: **No**, the Extended Stay America Suites – Charlotte – Matthews (located at 1424 Matthews-Mint Hill Rd) does not have meeting rooms or dedicated event space. The property focuses strictly on extended-stay accommodations, with on-site amenities limited to: * Studio suites with fully equipped kitchens * A fitness center * Guest laundry facilities * Free Wi-Fi and grab-and-go breakfast If you need meeting or conference space nearby, neighboring hotels in Matthews—such as the **Courtyard by Marriott Charlotte Matthews**—offer dedicated meeting and boardroom facilities.

Q: Does the Extended Stay America - Charlotte - Matthews, have roll-in shower available?

A: **Yes**, the Extended Stay America Suites – Charlotte – Matthews offers mobility-accessible rooms equipped with a **roll-in shower**. Specifically, this feature is available in their accessible **Studio Suite with 1 Queen Bed** room type (other accessible room options at the property feature accessible bathtubs instead). Because accessible rooms are limited, it is recommended to select that specific room type when booking online or to contact the hotel directly to confirm availability for your dates.

Q: Has Extended Stay America - Charlotte - Matthews received any official cleanliness or sanitation certification?

A: **Extended Stay America Suites – Charlotte – Matthews** does not hold any prominent, third-party cleanliness or sanitation certification (such as the GBAC STAR accreditation, Ecolab Science Certified, or AAA Inspected Clean badge). Instead, the property relies on the following standard standards and internal programs: 1. **Brand-Level Cleanliness Program (STAY Confident):** Like all Extended Stay America properties, the hotel operates under the brand's proprietary **STAY Confident** program. This includes a 10-point room-cleaning checklist, management pre-inspections before check-in, and the use of EPA-registered commercial disinfectants (e.g., Microban, Mr. Clean, Spic and Span). This is an internal corporate protocol rather than an external official certification. 2. **Local Public Health Regulations:** As a lodging establishment operating in Matthews (Mecklenburg County), North Carolina, the facility is subject to routine health and environmental sanitation inspections conducted by the **Mecklenburg County Public Health Department** under North Carolina state sanitation rules for lodging establishments.

Q: How can I modify or cancel my reservation at Extended Stay America - Charlotte - Matthews?

A: The process for modifying or canceling your reservation at **Extended Stay America Suites - Charlotte - Matthews** depends on how you originally booked: --- ### 1. If You Booked Directly (ExtendedStayAmerica.com or Official App) * **Online:** 1. Go to [Extended Stay America's website](https://www.extendedstayamerica.com) and click on **Find / Modify Reservations** at the top of the page. 2. Enter your **Confirmation Number** and **Last Name**. 3. Choose to either change your travel dates/room type or cancel the reservation entirely. * **By Phone:** * Call the property directly at **(980) 949-0030**. * Alternatively, call Extended Stay America central reservations at **1-800-804-3724**. --- ### 2. If You Booked Through a Third Party If you made your reservation through an online travel agency (such as **Expedia, Booking.com, Hotels.com, Priceline**, etc.): * You **must make the change or cancellation through that third party's app or website**. * Hotel staff cannot directly modify or refund bookings that are managed and billed through an outside agency. --- ### Important Policy & Rate Rules to Keep in Mind * **Standard / Flexible Rates:** Most standard reservations allow cancellation without penalty up until a designated cutoff time (commonly **6:00 p.m. local hotel time on the date of arrival**, or 24–48 hours prior). Canceling after this window or failing to show up will incur a **No-Show Fee** equal to the first night's room rate plus tax. * **Advance Purchase (AP) Rates:** These discounted rates are typically **non-refundable and non-modifiable**, except within 24 hours of the original booking. Canceling after 24 hours results in forfeiture of the full prepayment. * **Extended Plus Program (EPP) / Long-Term Rates:** If you booked under an extended-stay rate plan, canceling more than 24 hours after booking typically forfeits a deposit equivalent to up to three nights' room rate and tax. Shortening your stay may also cause the rate to revert to a higher nightly rate. * **Confirmation:** Always ensure you receive and save a **cancellation confirmation number or email** to prevent any unauthorized no-show charges.

Q: How do I get in touch with Extended Stay America - Charlotte - Matthews?

A: You can get in touch with **Extended Stay America Suites - Charlotte - Matthews** using the following contact details: * **Direct Phone:** +1 (980) 949-0030 * **Fax:** +1 (980) 949-0031 * **Toll-Free / Central Reservations:** 1-800-804-3724 * **Address:** 1424 Matthews-Mint Hill Road, Matthews, NC 28105 * **Website:** [Extended Stay America - Charlotte - Matthews](https://www.extendedstayamerica.com)

Q: How often does housekeeping come at Extended Stay America - Charlotte - Matthews?

A: Housekeeping frequency at **Extended Stay America Suites – Charlotte – Matthews** depends on the length of your stay: * **Stays of 1 to 7 nights:** Scheduled full-service housekeeping does not visit your room automatically. You can exchange soiled linens and towels for fresh ones at the front desk whenever needed. * **Stays of 8 nights or longer:** Complimentary full-service housekeeping is provided **once every two weeks (every 14 days)**. This service includes dusting, vacuuming, changing bed linens and towels, emptying the trash, and cleaning the bathroom and kitchen areas (dishes are not washed). ### Additional Options * **On-demand service:** If you want your room cleaned more frequently, you can purchase an extra full-service cleaning or a basic "refresh" service at the front desk for an additional fee. * **Trash & Towels:** You may request fresh towels, toilet paper, soap, and trash bags from the front desk at any point during your stay.

Q: Is a credit card required to secure my rate at Extended Stay America - Charlotte - Matthews?

A: **Yes.** In accordance with Extended Stay America policies, a valid credit card (or major debit card) is required to secure and guarantee your reservation and rate. Key details to keep in mind: * **Booking Guarantee:** The card holds the room and rate, and will be charged if you miss the cancellation window or fail to arrive (a no-show fee equivalent to the first night's room and tax). * **Check-In Requirements:** At check-in, you must present a matching government-issued photo ID and a valid payment card in your name. Extended Stay America requires payment upfront (by the stay or by the week for extended stays). * **Incidental Deposit:** In addition to the room rate, the hotel places an authorization hold of up to $250 on your card to cover incidental charges or room deposits, which is released upon checkout if no damages or extra fees occur.

Q: Is a voltage converter available at Extended Stay America - Charlotte - Matthews?

A: **No**, voltage converters (or plug adapters) are not a standard amenity provided at **Extended Stay America Suites - Charlotte - Matthews**. The hotel uses standard U.S. 120V / 60Hz Type A and B electrical outlets. While front desks occasionally have miscellaneous items left behind by previous guests, extended-stay and budget-friendly properties in the U.S. do not guarantee or stock step-up/step-down converters. If you have devices that are not dual-voltage (100–240V) or require a plug adapter, you should plan to bring your own or purchase one at a nearby retailer in the Matthews area (such as Target, Walmart, or Best Buy). You can also contact the hotel directly at **+1 980-949-0030** to confirm if they happen to have any loaner adapters on hand.

Q: Is an adjustable-height hand-held shower wand available at Extended Stay America - Charlotte - Matthews?

A: **Yes, but specifically in the accessible guest rooms.** * **Accessible Rooms:** The property features mobility-accessible rooms (both with roll-in showers and accessible bathtubs) equipped with hand-held showerheads/wands mounted on adjustable slide bars. * **Standard Rooms:** Standard guest rooms typically have fixed standard showerheads rather than adjustable-height hand-held wands. If you require an adjustable-height hand-held shower wand, make sure to book an **ADA / Mobility-Accessible** room type, or contact the hotel directly at (980) 949-0030 to confirm that the feature is assigned to your reservation.

Q: Is direct billing available at Extended Stay America - Charlotte - Matthews?

A: **Yes, direct billing is available**, but it must be pre-approved and set up in advance. * **Corporate / Business Accounts:** Extended Stay America supports direct billing for corporate clients, business travel managers, government/military relocations, and group travel through their corporate sales program (**Client Connect**). To utilize direct billing, the company must submit a credit application and receive direct bill approval prior to check-in. * **Third-Party Credit Card Payments:** If an organization or individual wants to pay on a guest’s behalf without a full corporate credit account, they can submit an official **Credit Card Authorization form** to the hotel before the guest arrives. * **Standard Stays:** For individual leisure reservations without prior billing agreements, advance payment is required at check-in via credit/debit card. To set up an account or verify that your company's direct billing is already linked to the Charlotte - Matthews location, contact the hotel’s front desk or their corporate sales team directly before arrival.

Q: Is grocery shopping service available at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America Suites - Charlotte - Matthews does not offer an in-house grocery shopping or pre-arrival grocery delivery service. However, you can still easily get groceries during your stay: * **Third-Party Delivery:** You can order groceries directly to the hotel using apps like **Instacart, Walmart Delivery, DoorDash, or Uber Eats**. * **Nearby Stores:** The property is close to local supermarkets (such as **Harris Teeter, Target, and Food Lion**) if you prefer to shop in person. * **In-Room Amenities:** Every suite comes equipped with a full kitchen featuring a full-size refrigerator, stovetop, and microwave for food storage and cooking.

Q: Is group pricing available online at Extended Stay America - Charlotte - Matthews?

A: **No, you cannot book discounted group pricing directly through the standard online checkout** for the Extended Stay America Suites – Charlotte – Matthews. Standard online booking on their website only allows individual room reservations. However, Extended Stay America **does offer group discounts** for blocks of rooms (typically 10+ rooms, or 5+ rooms for stays of 7 nights or longer), but these rates must be coordinated through their sales channels: * **Phone:** Call Extended Stay America’s group sales desk directly at **1-877-701-3383**. * **Online Request Form:** Submit a group request inquiry via the **Group Bookings & Rates** section on the official [Extended Stay America website](https://www.extendedstayamerica.com) to receive a custom quote from a sales representative. * **Direct Property Contact:** Contact the Matthews location front desk directly to speak with local management about room blocks and group availability.

Q: Is smoking allowed at Extended Stay America - Charlotte - Matthews?

A: No, smoking is not allowed at Extended Stay America Suites – Charlotte - Matthews. The property is non-smoking.

Q: Is the free internet access at Extended Stay America - Charlotte - Matthews secure for online banking or transactions?

A: **No, you should not assume the free Wi-Fi at Extended Stay America – Charlotte – Matthews is secure for sensitive activities like online banking or financial transactions.** Like virtually all standard hotel and hospitality networks, the Wi-Fi at this property is a **shared, public network**: * **Shared Access:** Guests share the same network. Unless enterprise-grade client isolation is guaranteed, other users on the network could potentially monitor or intercept unencrypted traffic using network sniffing or man-in-the-middle attacks. * **Captive Portal / Open Sign-in:** Most extended-stay chains use an open access point with a browser sign-in screen (captive portal) rather than WPA3-Enterprise or individual per-room encrypted networks. --- ### How to Protect Yourself if You Must Bank While There 1. **Use a Reputable VPN (Virtual Private Network):** * A VPN encrypts all incoming and outgoing internet traffic between your device and the VPN server, preventing anyone on the local hotel Wi-Fi from intercepting your data. 2. **Use Cellular Data Instead:** * Switching off Wi-Fi on your smartphone and using your cellular connection (or a personal cellular hotspot) is significantly safer than using public hotel Wi-Fi. 3. **Verify HTTPS / SSL:** * Ensure that the URL begins with `https://` and displays a padlock icon in your browser address bar. Most modern financial institutions enforce HTTPS and HSTS, encrypting data between your browser and the bank. However, a malicious actor on an open network can still attempt DNS spoofing or session manipulation. 4. **Enable Multi-Factor Authentication (MFA):** * Keep 2-factor authentication active on your banking accounts so that even if credentials were compromised, access cannot be granted without the secondary code.

Q: Is there a convenience or sundry store at Extended Stay America - Charlotte - Matthews?

A: **No**, there is not a dedicated convenience store or sundry shop inside **Extended Stay America Suites – Charlotte – Matthews**. For on-site options, the property only offers: * **Vending machines** for basic snacks and beverages * A complimentary **grab-and-go breakfast** (such as coffee, muffins, and breakfast bars) in the lobby For groceries, sundries, and everyday essentials, guests usually visit the nearby shopping centers in Matthews (such as **Harris Teeter**, **Target**, or local gas station convenience stores), which are just a short drive from the hotel.

Q: Is there a florist available on-site or nearby at Extended Stay America - Charlotte - Matthews?

A: **No, there is no florist on-site** at Extended Stay America Suites - Charlotte - Matthews. However, there are several floral shops located **nearby** in the immediate Matthews area: * **Anabella's Flowers & Gifts** (approx. 2–3 miles away on Friendship Drive) * **Matthews Flower Shop** (approx. 2–3 miles away on East Independence Blvd) * **Supermarket Floral Departments:** The nearby **Harris Teeter** and **Target** (both within about 5–7 minutes of the hotel) carry pre-arranged fresh bouquets, plants, and basic floral items. * **Delivery:** Local florists such as *Flowers of Charlotte* and *Flowers By Eva* frequently service and deliver directly to this hotel address.

Q: Is there a hairdresser at Extended Stay America - Charlotte - Matthews?

A: **No**, there is no hairdresser or hair salon located on-site at the **Extended Stay America Suites – Charlotte – Matthews**. The hotel is a midscale, extended-stay property focused on basic amenities like fully equipped in-room kitchens, free Wi-Fi, guest laundry facilities, and a fitness room. However, because the hotel is situated near major shopping areas along East Independence Boulevard and Matthews Festival, there are several hair salons, barbershops, and salon suite studios located just a short drive away.

Q: Is there a nightly refresh service available at Extended Stay America - Charlotte - Matthews?

A: **No, there is no automatic nightly refresh service** at Extended Stay America Suites - Charlotte - Matthews. Extended Stay America operates on an extended-stay housekeeping schedule designed to conserve resources and reduce operating costs: * **Short stays (1–7 nights):** Housekeeping is not automatically provided. However, you can exchange your towels and linens at the front desk whenever needed at no extra charge. * **Long stays (8+ nights):** Full-service cleaning is provided periodically (typically every week or every two weeks depending on booking length). * **Optional Refresh Service:** While nightly service is not included, you can purchase an **a la carte Refresh Service** (typically around $5–$10 per service) through the front desk. This service generally includes emptying trash, replacing soiled towels, making the bed with existing linens, and replenishing toiletries/toilet paper.

Q: Is there an accessible main entrance to the Extended Stay America - Charlotte - Matthews?

A: **Yes**, the Extended Stay America Suites – Charlotte – Matthews has an accessible main entrance. According to the hotel's property accessibility specifications, the arrival features include: * An accessible entrance designed with sufficient door width and level landings. * Accessible routes from site arrival points (parking and drop-off areas) to the hotel entrance, featuring pedestrian travel paths and curb cuts. * Accessible parking spaces for both standard vehicles and vans, complete with access aisles and proper signage. * An accessible registration counter directly inside the lobby.

Q: What are Extended Stay America - Charlotte - Matthews security procedures?

A: The **Extended Stay America Suites – Charlotte – Matthews** (located at 1424 Matthews-Mint Hill Rd, Matthews, NC) follows the brand’s standard security policies and local hospitality regulations: ### 1. Building & Perimeter Security * **Keycard-Controlled Access:** Interior hallway and main entry doors typically transition to keycard-only access during overnight hours to restrict entry to registered guests only. * **CCTV Surveillance:** Video surveillance cameras operate continuously in common and public areas, including building entrances, the front desk/lobby, hallways, and the parking lot. * **Well-Lit Parking & Common Grounds:** The property maintains outdoor lighting throughout the parking and walkway areas for nighttime visibility. ### 2. Guest Registration & Access Policies * **Photo Identification Requirement:** Guests must present a valid government-issued photo ID (driver’s license, passport, or military ID) matching the reservation name and payment method upon check-in. * **Registered Guests Only:** To prevent loitering and unauthorized occupants, the property enforces a policy where only registered guests listed on the folio are permitted overnight access to guestrooms. * **Credit Card & Incidental Verification:** A valid credit or debit card is required at check-in to pre-authorize for room charges and a refundable security deposit for incidentals. ### 3. Room & Fire Safety * **Safety Hardware:** Guestrooms are equipped with deadbolts, secondary door latches/guards, peepholes, and window restrictors/guards. * **Smoke & Fire Detection:** Rooms and corridors contain hardwired smoke detectors, fire alarms, and fire extinguishers situated across each floor. * **Safe Deposit Options:** Extended Stay America properties provide front-desk safe deposit box access for guests wishing to secure high-value personal items. ### 4. Property Policies & House Rules * **Strict Non-Smoking Enforcement:** All interior rooms are non-smoking, backed by in-room detection and property penalties/cleaning fees to minimize fire hazards. * **Quiet Hours:** Extended-stay community standards enforce quiet hours during the evening and night to ensure resident safety and comfort. *If you need specific arrangements (such as after-hours late arrival procedures or parking pass requirements), you can contact the front desk directly at **(980) 949-0030**.*

Q: What are the extra person charges at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America Suites – Charlotte – Matthews**, the extra-person policy and fees are as follows: * **Additional Adults (18+):** Extended Stay America assesses a standard **Extra Person Charge of $5.00 per adult, per night**. This fee automatically calculates and applies when booking for more than one adult. * **Children (17 and under):** **Free of charge** (up to 2 children) when staying in the parent or guardian’s room using existing bedding. * **Extra Beds / Cribs:** Rollaway beds and cribs are **not available** at this property; all guests must fit within existing bedding configurations. *Note: Room occupancy limits still apply (typically a maximum of 2 guests for single queen/king suites, or up to 4 guests for suites with two beds or a bed plus sofa sleeper).*

Q: What enhanced hygiene or cleanliness protocols are in place at Extended Stay America - Charlotte - Matthews?

A: The Extended Stay America Suites – Charlotte – Matthews follows the chain-wide **STAYconfident** health and cleanliness program. The property employs several enhanced hygiene and sanitization measures: * **Hospital-Grade & Trusted Disinfectants:** The hotel partners with Procter & Gamble (P&G Professional) to use commercial-grade cleaning and disinfecting products—such as Microban, Mr. Clean, Spic and Span, and Comet—to sanitize rooms and public areas. * **High-Touch Surface Disinfection:** Frequent cleaning protocols focus on high-touch points across the property, including door handles, elevator buttons, front desk counters, fitness center equipment, and laundry facilities. * **10-Point Room Inspection:** Prior to guest check-in, suites undergo a multi-point cleaning process and are inspected by management to verify cleanliness and sanitization. * **Contactless Options:** Guests can utilize contactless check-out (with digital receipts emailed) and request contactless linen/towel exchanges so housekeeping does not need to enter the suite during short-term stays. * **Staff Protections & Training:** Employees undergo sanitation training, and protective measures (such as front desk transparent barriers and personal protective equipment where applicable) remain standard operating protocol.

Q: What is Extended Stay America - Charlotte - Matthews's policy on lost and found items?

A: Under Extended Stay America’s standard brand policy, which applies to the **Extended Stay America Suites - Charlotte - Matthews** location: 1. **Verification & Inquiries:** If you left an item behind, you must contact the front desk directly to check whether the item was recovered by housekeeping or staff. You will need to provide details such as your dates of stay, room number, and an exact description of the item. 2. **Retrieval:** If the item has been found, management will provide instructions on how to retrieve it. 3. **Shipping & Delivery Costs:** Guests are solely responsible for the method and cost of delivery (such as providing a prepaid shipping label or paying courier/postage fees) if you cannot pick the item up in person. To report or inquire about a lost item at this location, you can contact the hotel front desk directly at **(980) 949-0030**.

Q: What is the cancellation policy at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America Suites – Charlotte – Matthews**, the cancellation policy depends on the specific rate or promotion booked: * **Standard / Flexible Reservations:** * You can cancel free of charge if you do so **prior to 6:00 PM local hotel time on your scheduled day of arrival**. * If you cancel after this cutoff or fail to check in (a no-show), you will typically be charged a fee equal to the **first night’s room rate plus tax** to the credit card used to guarantee the reservation. * **Advance Purchase (AP) / Non-Refundable Rates:** * These reservations are fully non-refundable and cannot be modified or canceled, except within **24 hours of the original booking**. * Canceling after the initial 24-hour grace window results in forfeiting the full advance prepayment. * **Extended Plus Program (EPP) / Long-Term Rates:** * If you cancel more than 24 hours after booking or fail to check in, you forfeit a deposit equal to **three nights’ room rate plus tax**. * **Third-Party Bookings (Expedia, Booking.com, Hotels.com, etc.):** * If your reservation was made through an online travel agency, the cancellation terms are subject to the specific rules stated on that platform and must be cancelled through that provider. *Tip: Always check your confirmation email for the exact cancellation deadline and terms tied to your individual rate.*

Q: What is the deposit required to book a room at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America Suites - Charlotte - Matthews**, the deposit requirements depend on the booking type and check-in incidentals: ### 1. Booking / Reservation Deposit * **Standard / Flexible Reservations:** Usually do **not require an upfront cash deposit** at the time of booking, though a valid credit card is required to hold the reservation. * **Prepaid / Advance Purchase Rates:** If you book an Advance Purchase rate, the **full room amount and tax** is charged upfront and is nonrefundable. * **Extended Plus Program (EPP):** Specific long-term promotional bookings may require an advance deposit equal to **3 nights’ room rate plus tax**. --- ### 2. Incidental / Security Deposit (At Check-In) * **Amount:** Extended Stay America properties require a refundable security/incidental deposit hold of **up to $250** (most commonly between **$100 and $250**, depending on whether you pay via card or cash and the length of your stay). * **Payment Method:** Collected via credit card, debit card authorization hold, or cash. * **Refund Policy:** The deposit or hold is released after room inspection upon checkout. Credit/debit card holds usually release back to your account within **5 to 14 business days** depending on your bank. *Note: If you are bringing pets, an additional nonrefundable pet fee applies (typically $25 per pet, per night). For the exact dollar amount of the check-in deposit for your specific dates, contact the front desk directly at (704) 841-8000.*

Q: What is the latitude (in degrees) of Extended Stay America - Charlotte - Matthews?

A: The latitude of the **Extended Stay America - Charlotte - Matthews** (located at 8520 E Independence Blvd, Charlotte, NC 28227) is approximately **35.1437° N** (or between **35.1436°** and **35.1438°**). * **Latitude:** 35.1437° N (35.14368) * **Longitude:** -80.7258° W (-80.72579) **Sources:** * Extended Stay America official property listing: [Extended Stay America - Charlotte - Matthews](https://www.extendedstayamerica.com/hotels/nc/charlotte/matthews) * OpenStreetMap / Geographic Data: [OpenStreetMap Location Query for 8520 E Independence Blvd](https://www.openstreetmap.org/search?query=8520%20E%20Independence%20Blvd%2C%20Charlotte%2C%20NC%2028227)

Q: What is the maximum guest room occupancy at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America Suites – Charlotte – Matthews**, the maximum guest room occupancy depends on the suite type: * **Studio Suite (2 Queen Beds):** Maximum occupancy of **4 guests**. * **Deluxe Suite (1 King Bed + Sofa Sleeper):** Maximum occupancy of **4 guests**. * **Studio Suite (1 Queen Bed):** Maximum occupancy of **2 guests**. Across all room types at this property, the maximum allowable room occupancy is **4 guests**.

Q: What is the policy on incidental charges at Extended Stay America - Charlotte - Matthews?

A: The policy on incidental charges at **Extended Stay America Suites – Charlotte – Matthews** follows Extended Stay America’s brand standards: * **Deposit Amount:** At check-in, guests may be required to provide a refundable incidental/security deposit of **up to $250**. * **Payment Method:** The deposit must typically be secured using a valid credit or debit card. The name on the card must match the primary name on the reservation. * **Deposit Release / Refund:** * If no damages, extra charges, or incidental expenses occur, the hold or deposit is released after check-out. * For credit and debit card authorizations, the hold is typically cleared by your financial institution within **5 to 14 business days**. * If the hotel accepts a cash deposit, any cash refund over $100 may be processed and mailed by check within 14 days of departure. *Note: Individual property managers may adjust deposit requirements depending on payment method, length of stay, or local policies. If you have specific questions about exact amounts for your dates, you can contact the Matthews location directly at (980) 949-0030.*

Q: What is the website link for Extended Stay America - Charlotte - Matthews?

A: The official webpage for **Extended Stay America Suites - Charlotte - Matthews** can be found on the Extended Stay America website: * **Official Website:** [Extended Stay America Suites – Charlotte – Matthews](https://www.extendedstayamerica.com/hotels/nc/charlotte/matthews) **Hotel Details:** * **Address:** 1424 Matthews-Mint Hill Rd, Matthews, NC 28105 * **Phone:** (980) 949-0030

Q: What is the wifi bandwidth at Extended Stay America - Charlotte - Matthews?

A: Extended Stay America hotels, including the **Charlotte - Matthews** location, do not publish a guaranteed fixed Mbps bandwidth rate for their internet connection. Instead, they operate on a two-tier network model: * **Standard (Free) Wi-Fi:** Included with all stays and intended for basic activities such as web browsing, checking email, and messaging. In practice across Extended Stay America locations, the standard free tier is typically throttled to around **1 to 5 Mbps**. * **Enhanced / Premium High-Speed Wi-Fi (Paid Upgrade):** Available for an extra daily or weekly fee through the captive login portal. The brand advertises this tier as delivering **up to 4× faster speeds** compared to the free tier, aimed at video conferencing and streaming (typically yielding around **10 to 25 Mbps**, depending on peak network congestion and room location). *Note: Actual bandwidth can fluctuate based on building occupancy, network load, and signal strength in your specific room.*

Q: When is check-in at Extended Stay America - Charlotte - Matthews?

A: Check-in at **Extended Stay America Suites - Charlotte - Matthews** begins at **3:00 PM** local time. *Note: Reservations are typically guaranteed until 6:00 PM, so if you plan to arrive later in the evening, it is recommended to contact the hotel in advance to arrange a late check-in. Early check-in may also be requested, subject to availability and potential fees.*

Q: When is check-out at Extended Stay America - Charlotte - Matthews?

A: Check-out at Extended Stay America Suites - Charlotte - Matthews is at **11:00 AM**. *(Note: Late check-out may be requested through the front desk and is subject to availability and potential fees.)*

Q: Which amenities does Extended Stay America - Charlotte - Matthews offer?

A: **Extended Stay America Suites – Charlotte – Matthews** offers amenities designed for both short visits and long-term extended stays: ### **In-Room Amenities** * **Fully Equipped Kitchens:** Every suite includes a full-sized refrigerator/freezer, stovetop, microwave, and sink (cookware and utensils available upon request). * **Entertainment & Tech:** Flat-screen TV with premium cable channels and free high-speed Wi-Fi. * **Comfort & Workspace:** Dedicated work desk, air conditioning/climate control, alarm clock, and iron/ironing board. * **Private Bathrooms:** Tub/shower combination, complimentary toiletries, and hair dryer. ### **Hotel Services & Facilities** * **Breakfast:** Complimentary daily grab-and-go breakfast (muffins, breakfast bars, oatmeal, coffee, and tea). * **Fitness:** On-site fitness center. * **Laundry:** On-site guest self-service coin/card-operated laundry facilities. * **Pet-Friendly:** Pets are welcome (fees and restrictions apply). * **General:** * 100% smoke-free property * Free on-site parking * Elevator / wheelchair-accessible facilities * Vending machines

Q: Are dishwashers available at Extended Stay America - Charlotte - Matthews?

A: **No**, dishwashers are not available in the guest rooms at Extended Stay America Suites – Charlotte – Matthews. While each suite features a kitchen, the standard kitchen appliances and amenities only include: * Full-sized refrigerator/freezer * Two-burner stovetop * Microwave * Sink with cookware, dishware, and utensils (dish soap and sponges are typically provided or available at the front desk for hand-washing)

Q: Are foam pillows available at Extended Stay America - Charlotte - Matthews?

A: **No, foam (or memory foam) pillows are generally not available.** Extended Stay America is an economy/midscale extended-stay hotel brand. Their standard bedding across properties—including the Charlotte - Matthews location—features standard synthetic/polyester fiberfill (down alternative) pillows. They do not offer specialty bedding options or a "pillow menu." If you need a foam pillow for ergonomic or medical support, it is best to bring your own during your stay. You can also reach the front desk directly at **(704) 841-8400** to confirm if extra standard pillows can be provided to your room.

Q: Are luxury linen types available at Extended Stay America - Charlotte - Matthews?

A: **No**, luxury linens are not available at the **Extended Stay America Suites – Charlotte – Matthews**. This property is an economy/budget extended-stay hotel. It provides standard commercial-grade hotel bedding (polyester/cotton blends) suited for practical, long-term stays, and does not offer upgraded or luxury linen options (such as high-thread-count Egyptian cotton, featherbeds, or premium duvet selections).

Q: Are pay-per-view movies available on the in-room TVs at Extended Stay America - Charlotte - Matthews?

A: **No**, pay-per-view movies are not available on the in-room TVs at **Extended Stay America Suites - Charlotte - Matthews**. Instead, the rooms feature flat-screen TVs equipped with standard cable/satellite programming, including select free premium movie channels (such as HBO). For broader on-demand movies, guests generally use the hotel's free Wi-Fi to stream via their own personal devices and streaming subscriptions.

Q: Are pots, pans, and serving dishes available in rooms at Extended Stay America - Charlotte - Matthews?

A: **No, they are typically not stocked in the room before you arrive, but they are available upon request.** At **Extended Stay America Suites – Charlotte – Matthews**, rooms feature full kitchens with major appliances (stovetop, microwave, full-size refrigerator, and sink). However, as part of the brand’s standard housekeeping policy: * **Pots, pans, dinnerware, and utensils** are kept at the front desk and are provided **free of charge by request** at check-in (rather than pre-stocked in the cupboards). * When requested, the front desk provides a cookware/dinnerware kit, typically including basic pots, a fry pan, plates, bowls, cups, utensils, and basic cooking utensils (like a spatula/spoon). * Larger specialty **serving dishes** (such as large platters, casserole dishes, or serving bowls) are generally **not provided**, so you may want to bring disposable aluminum trays or your own dishware if you require specific serving pieces. Because kit supplies at the front desk are subject to availability, it is recommended to request your cookware kit as soon as you check in.

Q: Are smart TVs available in the rooms at Extended Stay America - Charlotte - Matthews?

A: **No**, the rooms at Extended Stay America Suites – Charlotte – Matthews are not equipped with smart TVs. The hotel provides standard **flat-screen TVs** connected to basic/premium cable channels. They do not come with built-in streaming apps (like Netflix, Hulu, or YouTube) or built-in casting features. If you plan to stream your own content, it is best to bring your own portable streaming stick (such as a Roku, Fire TV Stick, or Chromecast) and connect it via HDMI, along with setting it up over the hotel's Wi-Fi.

Q: Are sofa beds available at Extended Stay America - Charlotte - Matthews?

A: **Yes, sofa beds are available**, but only in specific room categories. At **Extended Stay America Suites – Charlotte – Matthews**, sofa sleepers/sofa beds are featured in the **Deluxe Studio / Deluxe Suite (1 King Bed with Sofa Sleeper)** room types. Standard studio suites (such as those with a single queen or two queens) generally do not include a sofa bed. When booking, make sure to select the **Deluxe King Suite with Sofa Sleeper** to ensure your room includes one.

Q: Are the bathtub and whirlpool separate at Extended Stay America - Charlotte - Matthews?

A: **No.** **Extended Stay America Suites – Charlotte – Matthews** does not feature whirlpool tubs. The guest rooms are equipped with standard private bathrooms featuring basic **shower/bathtub combinations** (or roll-in tubs/showers in accessible rooms). There is no in-room whirlpool or separate hot tub facility available at this location.

Q: Are there smart room controls for lighting or temperature at Extended Stay America - Charlotte - Matthews?

A: **No**, there are no smart room controls (such as app-, voice-, or touch-panel-integrated automation) for lighting or temperature at **Extended Stay America Suites – Charlotte – Matthews**. As an economy-to-midscale extended-stay hotel, the rooms use standard, traditional fixtures: * **Temperature:** Controlled via a standard in-room wall thermostat or individual PTAC (packaged terminal air conditioner/heater) unit. * **Lighting:** Operated by conventional manual wall switches and individual lamp switches.

Q: Do guest rooms at Extended Stay America - Charlotte - Matthews have a microwave?

A: Yes, guest rooms at Extended Stay America Suites – Charlotte - Matthews have a microwave.

Q: Do guest rooms at Extended Stay America - Charlotte - Matthews have a mini fridge?

A: **Yes, but even better: they feature full-size refrigerators rather than just mini fridges.** Each guest room at Extended Stay America Suites – Charlotte – Matthews is equipped with a full kitchen setup that includes a full-sized refrigerator/freezer, a stovetop, and a microwave.

Q: Do guest rooms at Extended Stay America - Charlotte - Matthews have a toaster oven?

A: **No**, the guest rooms at Extended Stay America Suites - Charlotte - Matthews do not come with a toaster oven. Instead, the standard in-room kitchen appliances include: * A full-size refrigerator * A stovetop (two-burner) * A microwave Standard pop-up **toasters** (along with basic cookware and dishware kits) can typically be requested at the front desk upon check-in, but toaster ovens/baking ovens are not provided.

Q: Do guest rooms at Extended Stay America - Charlotte - Matthews have conventional ovens?

A: **No**, guest rooms at Extended Stay America Suites – Charlotte – Matthews do not have conventional ovens. The in-room kitchens are equipped with: * A two-burner stovetop * A microwave * A full-size refrigerator with freezer * A sink and basic cookware/utensils (available upon request or in-room)

Q: Do guest rooms at Extended Stay America - Charlotte - Matthews have dish cleaning supplies in the room?

A: **Generally, no.** Guest rooms at the Extended Stay America Suites – Charlotte – Matthews do not come pre-stocked with dish cleaning supplies (such as dish soap, sponges, or paper towels). * **How it works:** Under Extended Stay America’s standard brand model, kitchens are equipped with major appliances (refrigerator, stovetop, microwave), but kitchenware, dishware, and cleaning essentials are kept at the front desk rather than inside the room. * **Front desk availability:** You can request complimentary kitchen kits (dishes, pots, pans, and utensils) and a basic dish cloth or small packet of dish soap upon check-in. However, supply varies, and individual sponges or full-sized dish detergent are rarely standard in the room. If you plan to cook regularly during your stay, it is highly recommended to bring your own small bottle of dish soap and a sponge, or purchase them at a nearby grocery store.

Q: Do guest rooms at Extended Stay America - Charlotte - Matthews have eating utensils?

A: **Yes, but typically by request rather than pre-stocked in the room.** As part of Extended Stay America's standard policy, full kitchens (refrigerator, stovetop, and microwave) are built into the suites, but eating utensils (silverware/flatware), dishes, cups, and cooking gear are usually kept at the **front desk**. * Because this location operates under the standard **Extended Stay America Suites** tier (rather than *Select Suites*), kitchen kits—including eating utensils, plates, bowls, and cookware—are generally provided **free of charge upon request** when you check in. * If you do not see forks, knives, or spoons inside your room cabinets or drawers upon arrival, simply visit or call the front desk to request a kitchen/silverware kit.

Q: Do guest rooms at Extended Stay America - Charlotte - Matthews have toasters?

A: Toasters are generally **not placed inside the guest rooms by default**, but they are **available upon request from the front desk**. At **Extended Stay America Suites – Charlotte – Matthews**, each room comes equipped with basic built-in kitchen amenities: * A full-size refrigerator * A stovetop * A microwave Additional small appliances and cookware—such as toasters, coffee makers, pots, and dishware—are provided free of charge by requesting them at the front desk upon check-in (subject to availability).

Q: Do rooms at Extended Stay America - Charlotte - Matthews have a refrigerator?

A: **Yes**, all suites at Extended Stay America Suites – Charlotte – Matthews come with a kitchen that includes a **full-size refrigerator** (with a freezer compartment), as well as a stovetop and microwave.

Q: Do the guest rooms at Extended Stay America - Charlotte - Matthews have wifi?

A: Yes, Extended Stay America Suites - Charlotte - Matthews offers free Wi-Fi.

Q: Do the rooms have coffee makers or espresso machines at Extended Stay America - Charlotte - Matthews?

A: **No, the rooms do not have espresso machines**, and standard coffee makers are typically not pre-set inside the rooms. * **Coffee Makers:** As part of Extended Stay America Suites brand standard, rooms come equipped with a kitchen (refrigerator, microwave, stovetop), while smaller appliances like **drip coffee makers**, toasters, and cookware/dishware are **available upon request from the front desk** free of charge. * **Espresso Machines:** The property does not provide espresso machines. * **Lobby Coffee:** Complimentary coffee is also offered in the lobby during the morning grab-and-go breakfast hours.

Q: Do the rooms include microwaves at Extended Stay America - Charlotte - Matthews?

A: Yes, the rooms at Extended Stay America Suites - Charlotte - Matthews include microwaves.

Q: Does Extended Stay America - Charlotte - Matthews have ceiling fans?

A: **No**, the guest rooms at Extended Stay America Suites - Charlotte - Matthews do not have ceiling fans. Like standard Extended Stay America properties, climate control and air circulation are provided via in-room individual heating and air-conditioning units (PTACs).

Q: Does Extended Stay America - Charlotte - Matthews have HD flat-panel TVs (32 inches or larger) in the rooms?

A: **Yes.** The rooms at Extended Stay America Suites – Charlotte – Matthews are equipped with HD flat-panel TVs, typically 32 to 34 inches, featuring premium cable channels.

Q: Does Extended Stay America - Charlotte - Matthews have oversized bathtubs?

A: **No**, the Extended Stay America Suites – Charlotte – Matthews does not have oversized or soaking bathtubs. The guest rooms feature standard, traditional shower/tub combinations (or roll-in accessible tubs/showers in select ADA-accessible rooms) rather than oversized, deep-soaking, or jetted tubs.

Q: Does Extended Stay America - Charlotte - Matthews offer a mini-bar for a fee?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not offer a stocked mini-bar (paid or otherwise) in its rooms. Like standard Extended Stay America properties, the suites are designed for self-catering and feature **fully equipped kitchens** with full-sized refrigerators/freezers, stovetops, and microwaves. Guests bring their own food and beverages. Snack and drink vending machines are available on-site on property grounds.

Q: Does Extended Stay America - Charlotte - Matthews offer a wet bar in the room?

A: No, **Extended Stay America Suites - Charlotte - Matthews** does not feature a dedicated wet bar. Instead, every studio suite includes a **full kitchen** equipped with: * A full-size refrigerator/freezer * A sink * A stovetop * A microwave * Basic cookware and dining utensils (available upon request at the front desk) While it does not have a bar-style setup or bar seating/amenities, the standard in-room kitchen sink and counter area can serve many of the same practical functions.

Q: Does Extended Stay America - Charlotte - Matthews offer in-room coffee/tea maker?

A: **Yes, but with an important detail on how it is provided:** * **Coffee Maker:** The hotel lists coffee makers among its room amenities. However, under standard Extended Stay America Suites policy, smaller kitchen appliances and cookware (including coffee makers and toasters) are typically **not pre-set in every room**—they are available **free upon request at the front desk** during check-in. * **Coffee/Tea Supplies:** Extended Stay America generally does **not** provide complimentary in-room coffee grounds or tea bags. Guests typically need to bring their own supplies or purchase them, though fresh coffee is usually served in the lobby as part of their complimentary morning grab-and-go breakfast.

Q: Does Extended Stay America - Charlotte - Matthews offer shower-only bathrooms?

A: **Yes, but only in select accessible rooms.** * **Standard Rooms:** Most standard studios feature traditional **shower/tub combinations**. * **Shower-Only Option:** The hotel offers **Mobility Accessible suites with a roll-in shower** (which are walk-in/shower-only without a tub). If you specifically require a shower-only setup rather than a bathtub, you will need to book one of the accessible rooms featuring a roll-in shower, or contact the property directly to request one for your reservation.

Q: Does Extended Stay America - Charlotte - Matthews provide an in-room safe?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not provide in-room safes. Like most Extended Stay America properties, standard room amenities include fully equipped kitchens (full-size refrigerator, stovetop, microwave), free Wi-Fi, and flat-screen TVs, but safe-deposit boxes or in-room safes are not included. If you need to secure valuable items during your stay, it is recommended to bring a portable travel lockbox or contact the front desk directly to check if they offer access to a hotel safety deposit box behind the desk.

Q: Does Extended Stay America - Charlotte - Matthews provide instant hot water?

A: **Extended Stay America Suites – Charlotte – Matthews** does **not** provide a dedicated instant hot water dispenser or electric kettle in the guest rooms. However, you can easily heat water using the in-room amenities: * **In-room kitchen:** Every suite comes equipped with a **microwave** and a **stovetop/cooktop** (cookware and utensils can be requested at the front desk if not already stocked in the room). * **Coffee/tea maker:** Rooms typically feature a standard drip coffee maker that can run plain water to produce hot water. * **Lobby/Common area:** Coffee and hot water for tea are often available during morning breakfast hours in the common area. *(Standard hot tap water is, of course, available in both the bathroom and kitchen sink, but it is not intended as an instant boiling-water dispenser.)*

Q: Does Extended Stay America - Charlotte - Matthews provide slippers for guests?

A: **No**, Extended Stay America – Charlotte – Matthews does not provide slippers for guests. As a budget/midscale extended-stay hotel, it focuses on essentials like fully equipped kitchens, basic toiletries, and laundry facilities, but luxury amenities such as bathrobes and slippers are not offered. Guests are encouraged to bring their own if needed.

Q: Does Extended Stay America - Charlotte - Matthews provide weight scales?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not provide weight scales (body bathroom scales or luggage scales) in its guest rooms. Because Extended Stay America properties operate as budget/mid-tier extended-stay hotels focusing on basic essentials (kitchenettes, flat-screen TVs, irons/ironing boards, and complimentary toiletries), scales are not part of their standard amenities. If you need a scale for luggage or personal use during a visit, you can check with the front desk to see if one is available upon request, or you may need to bring your own portable scale.

Q: Is a washer/dryer available in guest rooms at Extended Stay America - Charlotte - Matthews?

A: **No**, washer/dryer units are not available inside the individual guest rooms at Extended Stay America Suites - Charlotte - Matthews. However, the hotel does offer an **on-site, shared guest laundry room** equipped with washers and dryers available for guests to use.

Q: Is an in-room printer available at Extended Stay America - Charlotte - Matthews?

A: **No, in-room printers are not available** at Extended Stay America Suites - Charlotte - Matthews. The hotel rooms come equipped with amenities such as free Wi-Fi, a workspace, and a fully equipped kitchen, but they do not feature personal printers. However, the hotel offers **copy and fax services at the front desk** (fees may apply).

Q: Is dishware available in rooms at Extended Stay America - Charlotte - Matthews?

A: **Yes, dishware is available, but you may need to request it at the front desk.** Standard appliances like the full-size refrigerator, stovetop, and microwave are provided inside the suite's kitchen. However, under Extended Stay America Suites brand policy, cookware, utensils, and dinnerware (such as plates, bowls, cups, and silverware) are provided **free of charge upon request** at the front desk rather than being pre-stocked in the cupboards. If you plan to cook or dine in your room, simply ask the front desk staff for a dishware/kitchen kit upon check-in.

Q: Is there a laundry basket or clothes hamper at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America – Charlotte – Matthews does not provide laundry baskets or clothes hampers in the guest suites. While the property features an on-site, coin- or card-operated guest laundry facility and in-room irons with ironing boards, guests generally need to supply their own pop-up hampers, laundry bags, or detergent to carry clothes to and from the laundry room.

Q: Is there a minibar in the room at Extended Stay America - Charlotte - Matthews?

A: **No**, there is not a traditional, pre-stocked minibar in the rooms at Extended Stay America Suites – Charlotte – Matthews. Instead, being an extended-stay property, every room features a **full kitchen/kitchenette** equipped with an empty **full-size refrigerator/freezer**, microwave, stovetop, and coffee maker, allowing you to store and chill your own drinks and groceries.

Q: Is there a phone in the bathroom at Extended Stay America - Charlotte - Matthews?

A: **No**, there is no phone in the bathroom at the Extended Stay America Suites – Charlotte – Matthews. As an economy/midscale extended-stay property, room phones are standard desktop models located in the main living or bedside area rather than in the bathroom.

Q: Is there a whirlpool or hottub available in the guest rooms at Extended Stay America - Charlotte - Matthews?

A: **No**, there are no whirlpools or hot tubs available in the guest rooms at Extended Stay America Suites – Charlotte – Matthews. The bathrooms in the guest suites are standard setups equipped only with standard bathtub/shower combinations or roll-in showers. The property also does not feature a public/common hot tub or pool.

Q: Is there high-speed internet in the rooms at Extended Stay America - Charlotte - Matthews?

A: **Yes, there is internet access in the rooms.** **Extended Stay America Suites – Charlotte – Matthews** provides **free Wi-Fi** in all guest rooms and public areas. *Note regarding "high-speed":* Like most standard Extended Stay America locations, the complimentary Wi-Fi is intended for standard tasks (email, browsing, and standard streaming). If you require faster bandwidth for heavier tasks (such as large file transfers or high-definition streaming), an upgraded, premium high-speed option is typically available through the hotel's Wi-Fi login portal for a small daily or weekly fee.

Q: Are the bathrooms separate from the bedroom with a door at Extended Stay America - Charlotte - Matthews?

A: **Yes.** At the Extended Stay America Suites - Charlotte - Matthews (1424 Matthews-Mint Hill Rd), the guest rooms are studio-style suites where the bathroom is a fully enclosed, private room separated from the bedroom/living area with an interior closing door. Inside the bathroom behind that door are the toilet, vanity/sink, and bathtub/shower combination.

Q: Are the bathrooms wheelchair accessible at Extended Stay America - Charlotte - Matthews?

A: **Yes, wheelchair-accessible bathrooms are available**, but they are specific to designated accessible rooms and public areas. Standard guest rooms do not have full accessibility features. At the **Extended Stay America Suites – Charlotte – Matthews**, the accessible bathroom accommodations include: * **In Accessible Guest Rooms:** * Wider door clearances and turning radiuses. * Grab bars around the toilet and shower/tub areas. * Accessible, lowered controls and fixtures. * Accessible bathing options, including room types featuring a **roll-in shower** or an **accessible bathtub with grab bars** (depending on the specific room booked). * **In Common Areas:** * There is a wheelchair-accessible public restroom on site. **Tip:** Because only select suites feature these modifications, make sure to explicitly reserve a **Mobility Accessible** room (specifying whether you require a roll-in shower or accessible tub) when booking. You can also contact the hotel directly to confirm room-specific bathroom dimensions and arrangements.

Q: Are there accessible tubs or bathing options at Extended Stay America - Charlotte - Matthews?

A: Yes, **Extended Stay America Suites – Charlotte – Matthews** offers accessible bathing options. Depending on your mobility needs, the hotel provides ADA-compliant accessible rooms with the following setups: * **Mobility Accessible with Tub:** Standard accessible bathtub equipped with safety grab bars, reachable controls, and an accessible seat/transfer setup. * **Mobility Accessible with Roll-in Shower:** Barrier-free, roll-in shower option with grab bars and accessible faucet controls designed for wheelchair access. ### Booking & Confirmation Tip Because accessible room categories are limited, be sure to specifically select either the **"Mobility accessible with tub"** or **"Mobility accessible with roll-in shower"** room type during the reservation process. It is also recommended to call the property directly (or Extended Stay America's reservations line at 1-800-804-3724) prior to arrival to ensure the specific bathing configuration you need is confirmed for your stay.

Q: Are there ADA-accessible rooms available at Extended Stay America - Charlotte - Matthews?

A: **Yes, ADA/mobility-accessible rooms are available** at the **Extended Stay America Suites – Charlotte – Matthews**. Specific accessible features and room configurations include: * **Accessible Room Types:** The hotel offers mobility-accessible suites equipped with accessible tubs (including Studio Suites with 1 Queen Bed, Studio Suites with 2 Queen Beds, and Deluxe Suites with 1 King Bed and a sofa sleeper). * **Bed Frame Adjustments:** Extended Stay America allows guests with mobility disabilities to request bed frame removal to lower the bed height (recommended at least 48 hours prior to check-in). * **Property Accessibility:** The hotel provides wheelchair-accessible parking, accessible paths of travel, accessible registration desks, and elevator access to upper floors. *Tip:* When booking online or by phone, select or specify an **"Accessible"** or **"Mobility accessible"** room type to guarantee an ADA-compliant room is reserved for your dates.

Q: Are there family rooms with multiple sleeping areas at Extended Stay America - Charlotte - Matthews?

A: **No**, the **Extended Stay America Suites – Charlotte – Matthews** does not have multi-bedroom suites or separate, closed-off sleeping areas. All units at this property are **single-room open studio layouts**. For families or groups requiring more sleeping capacity within one room, the available options are: * **Studio Suite with 2 Queen Beds** (sleeps up to 4 in a single open room) * **Deluxe Studio with 1 King Bed and a Sofa Sleeper** (sleeps up to 4 in a single open room) If you need **separate bedrooms/sleeping areas**, you would need to book multiple adjoining/adjacent rooms at this hotel, or look at nearby extended-stay properties (such as the *Extended Stay America Premier Suites – Charlotte – Pineville – Pineville Matthews Rd.*, which offers 1- and 2-bedroom suite options).

Q: Are there grab bars installed in the bathrooms at Extended Stay America - Charlotte - Matthews?

A: **Yes, grab bars are installed in the bathrooms, but specifically in the ADA-accessible guest rooms and public accessible restrooms.** Standard (non-accessible) rooms at this property generally feature standard tubs/showers and toilets without grab bars. If you require grab bars by the toilet and in the shower or tub, you will need to book an **Accessible Room** (or contact the hotel directly to request an accessible suite) to ensure they are present.

Q: Are there kitchenettes or small kitchen areas in the rooms at Extended Stay America - Charlotte - Matthews?

A: **Yes.** Every room/suite at the Extended Stay America Suites – Charlotte – Matthews is equipped with a kitchen area. These kitchens typically feature: * A full-size refrigerator * A two-burner stovetop * A microwave * A sink and counter prep space *(Note: Cookware, utensils, and dishware are available upon request at the front desk if they are not already stocked in the room.)*

Q: Are there loft-style rooms with multiple levels at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not have loft-style rooms or multi-level suites. All accommodations at this property are single-level studio suites consisting of standard extended-stay layouts with an integrated kitchenette, sleeping area, and bathroom (primarily offering Studio Queen, Studio Double Queen, and Deluxe Studio King configurations).

Q: Are there lowered sinks or accessible vanities at Extended Stay America - Charlotte - Matthews?

A: Yes, **accessible vanities / lowered sinks are available in designated mobility-accessible suites** at the Extended Stay America Suites - Charlotte - Matthews. Standard guest rooms do not feature lowered fixtures, but ADA mobility-accessible rooms include: * Wheelchair-accessible bathroom vanities / sinks with knee clearance and accessible controls * Grab bars around the toilet and shower/tub * Roll-in showers or accessible tub options **Tip:** When making a reservation, make sure to book an **Accessible Suite** (or contact the property directly at `1-800-804-3724` or the front desk) to confirm that an accessible unit meeting your specific clearance and vanity height needs is assigned to your stay.

Q: Are there rooms designed specifically for groups or families at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews** does not feature multi-bedroom units, adjoining family apartments, or designated "family/group suites." All accommodations at the property are **single-room studio suites**. However, they do offer studio layouts that comfortably accommodate small families or groups of up to four people: * **Studio Suite with 2 Queen Beds:** Accommodates up to 4 guests with two separate queen-sized beds. * **Deluxe Studio with 1 King Bed & Sofa Bed:** Features one king bed along with a pull-out double sleeper sofa, accommodating up to 4 guests. **Family-Friendly Amenities:** * **Full In-Room Kitchens:** Every suite includes a full-sized refrigerator, stovetop, microwave, and sink, making it easy to prepare meals for children or a group. * **On-Site Guest Laundry:** Convenient for families on extended trips. * **Pet-Friendly:** Suitable for families traveling with pets. For larger families or groups requiring more space or separate bedrooms, booking multiple adjoining or adjacent studio suites is typically required.

Q: Are there rooms with bunk beds or extra sleeping spaces at Extended Stay America - Charlotte - Matthews?

A: **No, there are no rooms with bunk beds** at Extended Stay America Suites – Charlotte – Matthews. However, the hotel does offer rooms that accommodate extra sleepers depending on your needs: * **Sofa Sleeper Rooms:** You can book the **Deluxe Studio Suite (1 King Bed with Sofa Sleeper / Pull-out Couch)**, which provides additional sleeping space to accommodate up to 4 guests. * **Two-Bed Rooms:** They offer **Standard Studio Suites with 2 Queen Beds** for multiple guests. * **Rollaway Beds / Cots:** Extended Stay America properties generally operate based on existing bedding setups and have limited or no rollaway beds available. If you need a cot or extra bed, you should contact the front desk directly in advance to check availability and confirm whether an additional fee applies.

Q: Are there rooms with corner windows or wraparound views at Extended Stay America - Charlotte - Matthews?

A: **No, there are no rooms with corner windows or wraparound views** at Extended Stay America Suites - Charlotte - Matthews. The property is a standard low-rise, suburban extended-stay hotel. Accommodations consist of uniform studio suites (featuring 1 queen bed, 2 queen beds, or 1 king bed with a sleeper sofa). Each suite follows a typical cookie-cutter layout featuring a single standard exterior wall window overlooking the parking lot or surrounding grounds, rather than architectural corner glass or panoramic/wraparound views.

Q: Are there rooms with large panoramic windows at Extended Stay America - Charlotte - Matthews?

A: **No**, there are no rooms with large panoramic windows at the Extended Stay America Suites - Charlotte - Matthews. This property is a standard, budget/midscale extended-stay suburban hotel. All guest studios and deluxe suites are fitted with standard, single double-hung/punched exterior windows covered by standard blinds or drapes, typical of midscale extended-stay architecture.

Q: Are there rooms with skylights or extra natural light at Extended Stay America - Charlotte - Matthews?

A: **No, there are no rooms with skylights or specialized "extra natural light" setups** at the **Extended Stay America Suites – Charlotte – Matthews**. As a standard, budget-to-midscale extended-stay hotel, all guest accommodations are uniform studio suites (typically featuring 1 Queen, 2 Queens, or 1 King bed with a sleeper sofa). Each suite features a standard exterior window with blinds/drapes rather than oversized windows or architectural skylights: * **To get the most natural light possible:** Request a room on the **top floor** facing away from direct tree cover or neighboring obstructions, ideally on the side of the building receiving direct sun exposure (morning east-facing or afternoon west-facing).

Q: Are there rooms with wider doorways for accessibility at Extended Stay America - Charlotte - Matthews?

A: **Yes.** The Extended Stay America Suites – Charlotte – Matthews offers dedicated **mobility-accessible rooms** designed to accommodate wheelchairs and other mobility devices. Under Americans with Disabilities Act (ADA) guidelines, accessible guest rooms feature widened doorways providing at least **32 inches of clear opening width** to allow wheelchair passage. Key accessibility features at this property include: * **Accessible Room Options:** Studio suites configured with either 1 queen bed (featuring a roll-in shower) or 2 queen beds (featuring an accessible tub). * **Doorways & Corridors:** Accessible room entryways, bathroom doors, and public facility entrances are built with widened clearances and level landings. * **Bathroom Modifications:** Grab bars, accessible sinks/toilets, and roll-in or adapted tub showers. * **Additional Accommodations:** Guests who require lower bed heights can request bed frame removal prior to arrival (recommended at least 48 hours in advance). *Note:* When booking, be sure to explicitly select a **Mobility Accessible** room type rather than a standard suite to ensure doorway and bathroom clearances. If you use a wider-than-average power chair or bariatric mobility device, it is best to contact the hotel front desk or corporate accessibility line (1-800-804-3724) to confirm exact frame measurements.

Q: Are there separate dressing areas in the room at Extended Stay America - Charlotte - Matthews?

A: **No, there are no dedicated separate dressing areas** in the rooms at Extended Stay America Suites – Charlotte – Matthews. The accommodations are standard open-concept studio suites featuring a combined sleeping and living area, an open kitchenette, and an enclosed standard private bathroom (with a toilet, sink/vanity, and shower/tub combination). There is no separate walk-in closet, dressing room, or partitioned dressing alcove outside of the standard bathroom vanity and open wardrobe/closet hanging rack.

Q: Are there separate vanity or makeup areas at Extended Stay America - Charlotte - Matthews?

A: **No**, the rooms at Extended Stay America Suites – Charlotte – Matthews do not feature dedicated separate vanity or makeup areas. The layout follows the standard studio-style setup typical of this brand: * **Bathroom:** A traditional, enclosed full bathroom containing the sink vanity, mirror, toilet, and combination bathtub/shower. * **Living/Sleeping Area:** The main room includes a work desk/table and an equipped kitchenette (sink, stovetop, refrigerator, microwave) rather than a separate dressing table or powder area. If you need a dedicated surface with a mirror and seating for makeup/grooming, the desk inside the room is the closest available option, though you may want to bring a portable lighted travel mirror.

Q: Are there step-free showers available at Extended Stay America - Charlotte - Matthews?

A: **Yes**, step-free (roll-in) showers are available at **Extended Stay America Suites – Charlotte – Matthews**. The property offers designated mobility-accessible suites equipped with roll-in showers (including features like grab bars). Because these accessible units are limited in number, it is recommended to specifically select an accessible room with a roll-in shower when booking and confirm with the front desk directly prior to arrival to guarantee assignment.

Q: Are there studio-style open rooms or traditional layouts at Extended Stay America - Charlotte - Matthews?

A: The accommodations at **Extended Stay America Suites – Charlotte – Matthews** feature **studio-style open room layouts**. * **Open-concept layout:** The bed, living/desk area, and fully equipped kitchenette (stovetop, microwave, full-size refrigerator, and sink) share a single open space, with only the bathroom enclosed separately. * **Room variations:** The layouts vary by bedding configuration—such as **Standard Studio (1 Queen)**, **Standard Studio (2 Queens)**, and **Deluxe Studio (1 King with sleeper sofa)**—rather than having partitioned rooms. * **No multi-room layouts:** The property does not offer traditional multi-room suites (e.g., separate, closed-door living rooms and bedrooms).

Q: Are there suites with separate bedrooms and living rooms at Extended Stay America - Charlotte - Matthews?

A: **No**, there are no suites with completely separate bedrooms and living rooms at **Extended Stay America Suites - Charlotte - Matthews**. All rooms at this property are **studio-style suites**, meaning the sleeping area, sitting space, and kitchenette are all located within an open-concept, single room. The room categories offered include: * **Standard Studio (1 Queen Bed)** * **Standard Studio (2 Queen Beds)** * **Deluxe Studio (1 King Bed + Sofa Sleeper)** While the Deluxe Studio includes a sitting area with a sofa sleeper, it remains open to the king bed without a separating wall or door. If you need a door separating the bedroom from the living room, you would need to look at traditional all-suite brands (such as Residence Inn, Homewood Suites, or TownePlace Suites) in the Charlotte/Matthews area.

Q: Do the accessible rooms have roll-in showers at Extended Stay America - Charlotte - Matthews?

A: **Yes**, but not all of them. Extended Stay America Suites – Charlotte – Matthews offers two types of mobility-accessible rooms: * **Roll-in shower:** Available specifically in their **Studio Suite, 1 Queen Bed (Mobility Accessible with Roll-in Shower)**. * **Accessible bathtub:** Other accessible layouts (including Queen, 2 Queens, and King suites) are equipped with **accessible tubs with grab bars** rather than roll-in showers. When making a reservation, ensure you select the specific accessible room option labeled **"with roll-in shower"** (or contact the property directly) to guarantee that configuration.

Q: Do the rooms have balconies or private terraces at Extended Stay America - Charlotte - Matthews?

A: **No**, the rooms at Extended Stay America Suites - Charlotte - Matthews do not have balconies or private terraces. The property features standard extended-stay studio suites with interior corridors and closed or partially opening windows, focusing on indoor amenities such as fully equipped kitchens, workspaces, and sitting areas.

Q: Do the rooms have Juliet balconies at Extended Stay America - Charlotte - Matthews?

A: **No**, the rooms at Extended Stay America Suites – Charlotte – Matthews do not have Juliet balconies. The property is a standard multi-story extended-stay hotel featuring closed, standard exterior-facing windows throughout the guest rooms, with no balconies, Juliet railings, or patio doors.

Q: Do the rooms have partition walls or sliding doors between spaces at Extended Stay America - Charlotte - Matthews?

A: **No**, the guest rooms at Extended Stay America Suites – Charlotte – Matthews do not have partition walls or sliding doors separating the living and sleeping areas. The accommodations at this property are standard **open-concept studio suites**. In all room types (including the 1-Queen, 2-Queen, and Deluxe King with sofa bed layouts), the bed, living/seating area, and kitchenette share one continuous, open room. The only closed-off space with an interior door is the private bathroom.

Q: Do the rooms have separate living areas at Extended Stay America - Charlotte - Matthews?

A: **No**, the rooms do not have separate living areas. The accommodations at the **Extended Stay America Suites – Charlotte – Matthews** are open-concept **studio-style suites**. * In the **Standard Studios** (1 Queen or 2 Queens), the sleeping area, kitchenette, and small dining/workspace share a single open room. * In the **Deluxe Studios** (1 King bed with sleeper sofa), there is an integrated sitting space featuring a sofa bed, but it is situated directly within the bedroom area rather than separated by a wall or door.

Q: What is the maximum luggage storage capacity in standard rooms at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews does not specify an official limit or maximum capacity for luggage storage** inside its standard rooms. Like most typical extended-stay hotels, storage is simply governed by the physical space available in the suite: * **In-room storage:** Standard studio suites feature open or closed closet/hanging space, shelving/drawers, and floor space that comfortably accommodates typical travel luggage (multiple large suitcases and carry-ons per guest). * **Guest occupancy:** Maximum standard room occupancy limits (typically 2 guests for a 1-queen studio and 4 guests for a 2-queen studio) dictate the general volume of luggage expected. * **Safety regulations:** As long as luggage does not block doorways, clear pathways, or violate local fire/safety codes, guests are permitted to store as much personal luggage as can safely fit inside the room. *(Note: Extended Stay America properties generally do not offer front-desk or bell-desk luggage hold/storage services prior to check-in or after check-out; you must keep your luggage inside your reserved room).*

Q: Does Extended Stay America - Charlotte - Matthews have an ATM on site?

A: **No, Extended Stay America Suites – Charlotte – Matthews does not have an ATM on site.** The property provides standard extended-stay amenities such as on-site guest laundry, vending machines, a fitness center, and free Wi-Fi, but cash machine/banking services are not available on the premises. However, there are banks, convenience stores, and retail centers with ATMs located a short drive away along Matthews-Mint Hill Road and East Independence Boulevard.

Q: Does Extended Stay America - Charlotte - Matthews offer coworking or lounge spaces for guests?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not offer dedicated coworking spaces, business centers, or guest lounges. Like most properties in the standard Extended Stay America Suites chain, it operates on a budget, self-service model focused primarily on in-room extended stay essentials. For work, guests typically rely on the **desk/table area and free Wi-Fi inside their private suites**. If you need a dedicated coworking environment, meeting rooms, or common lounge areas to work outside of your room, you would need to visit nearby coffee shops or off-site coworking facilities in the Matthews or South Charlotte area.

Q: Does Extended Stay America - Charlotte - Matthews offer dry cleaning or laundry service?

A: **Extended Stay America Suites – Charlotte – Matthews** offers **on-site guest laundry facilities (a self-service laundromat)** with coin/card-operated washers and dryers. However, they **do not provide full-service dry cleaning or valet laundry services** directly through the hotel. If you require professional dry cleaning, front desk staff can typically refer you to nearby third-party dry cleaners in the Matthews area. In-room irons and ironing boards are also available for guest use.

Q: Does Extended Stay America - Charlotte - Matthews offer yoga classes or wellness activities?

A: **No**, Extended Stay America Suites - Charlotte - Matthews does not offer yoga classes, wellness activities, or spa services. As a budget-friendly, extended-stay hotel, its health and recreation amenities are limited to an **on-site 24-hour fitness room** equipped with basic cardio and workout machines. If you are looking for instructor-led yoga or fitness classes during your stay, you would need to visit nearby fitness and yoga studios in the Matthews/Charlotte area.

Q: Does Extended Stay America - Charlotte - Matthews support mobile key or digital check-in?

A: **No**, the Extended Stay America Suites – Charlotte – Matthews property does not support digital check-in or mobile keys. Guests are required to check in at the front desk with a government-issued photo ID and a valid payment card to complete registration and receive physical keycards. While the brand provides an Extended Stay America mobile app, its features are limited to managing reservations, searching rates, extending stays, and accessing loyalty benefits; it does not offer digital room key access or a bypass-the-desk mobile check-in feature.

Q: Is there a meditation or relaxation room at Extended Stay America - Charlotte - Matthews?

A: **No**, Extended Stay America Suites – Charlotte – Matthews does not have a dedicated meditation or relaxation room. As an extended-stay, budget-to-midscale hotel, its public and wellness amenities are limited to standard essentials, including a basic 24-hour fitness center, guest laundry facilities, and in-room kitchens.

Q: Is there a sauna or steam room available at Extended Stay America - Charlotte - Matthews?

A: **No**, there is no sauna or steam room available at **Extended Stay America Suites – Charlotte – Matthews**. The property does have a fitness center/gym, but it does not offer spa facilities like a sauna, steam room, or hot tub.

Q: Is Wi-Fi free at Extended Stay America - Charlotte - Matthews?

A: Yes, free Wi-Fi is available at Extended Stay America Suites – Charlotte - Matthews.

Q: Are cats allowed at Extended Stay America - Charlotte - Matthews?

A: Yes, pets are allowed at Extended Stay America Suites – Charlotte - Matthews.

Q: Are children allowed in all hotel areas at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America Suites – Charlotte – Matthews**, children are welcome throughout the general guest and family-accessible areas of the property (such as guest rooms, lobby areas, and dining spaces). However, they are **not permitted in all hotel areas without restrictions**: * **Fitness Center / Gym:** Like most hotel chains, children and minors are typically restricted from using the on-site fitness equipment, or they must be accompanied and supervised by an adult at all times for safety and liability reasons. * **Guest Laundry and Service Areas:** Children are generally expected to be accompanied by an adult in utility spaces like the self-serve guest laundry facilities. If you are planning to use specific amenities with young children, it is always recommended to check with the front desk directly regarding posted age minimums or supervision guidelines.

Q: Are dogs allowed at Extended Stay America - Charlotte - Matthews?

A: Yes, pets are allowed at Extended Stay America Suites - Charlotte - Matthews.

Q: Are pets allowed in all rooms at Extended Stay America - Charlotte - Matthews?

A: **No, pets are not allowed in all rooms.** Like most Extended Stay America properties, **Extended Stay America Suites – Charlotte – Matthews** allows pets only in **specifically designated pet-friendly rooms**. Key details of their pet policy include: * **Advance Notice Required:** Because pet-friendly inventory is limited, you must confirm that a pet-friendly room is available and assigned to your reservation prior to arrival. * **Pet Limit & Types:** A maximum of 2 pets (dogs and cats) are permitted per suite. * **Size Restrictions:** Extended Stay America generally limits pets to no more than 36 inches tall and 36 inches long. * **Fees:** Pet fees apply (typically up to $25 per pet, per night for the first 6 nights, and reduced nightly fees thereafter; service animals are exempt).

Q: Are pets allowed in public areas at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America Suites - Charlotte - Matthews**, pets are permitted in common and public areas only under strict conditions: * **Leash/Carrier Requirement:** Pets must be kept on a leash or secured in a pet carrier at all times when outside of your guest room (including hallways, lobbies, and outdoor grounds). * **Restricted Zones:** Pets are **not** permitted in non-pet-friendly indoor facilities, such as the fitness room or any designated food/breakfast-service areas (except for trained service animals, which are exempt). * **Pet Relief:** Pets must use outdoor grassy areas or designated pet relief stations, and owners are required to clean up after them.

Q: Are service animals allowed at Extended Stay America - Charlotte - Matthews?

A: **Yes, service animals are allowed** at Extended Stay America Suites - Charlotte - Matthews. Key details regarding service animals at this location: * **No Extra Fees:** Under the Americans with Disabilities Act (ADA) and Extended Stay America brand policies, legitimate service animals are exempt from standard pet fees and cleaning deposits. * **Exempt from Standard Pet Restrictions:** While ordinary pets are subject to size limits (under 36 inches) and standard pet rules, ADA-recognized service animals are not restricted by these rules. * **Emotional Support Animals (ESAs):** Note that emotional support animals and comfort pets are generally classified under standard pet rules rather than ADA service animal protections, meaning standard pet cleaning fees would apply. It is recommended to inform the front desk prior to or during check-in that you are traveling with a service animal so they can properly note your reservation.

Q: Are taxes included in the room rate at Extended Stay America - Charlotte - Matthews?

A: **No, standard nightly room rates at Extended Stay America – Charlotte – Matthews do not include taxes.** As is typical for hotels in the United States and across the Extended Stay America brand, the base nightly rate is quoted before applicable state and local occupancy taxes. These taxes are itemized and added to your total during the final checkout screen when booking (or charged at the front desk upon check-in). *Note: In North Carolina, long-term stays (typically 90 consecutive days or longer) may qualify for exemption from local occupancy and sales taxes, depending on state regulations and continuous residency status.*

Q: Are there additional fees I should know about at Extended Stay America - Charlotte - Matthews?

A: At the **Extended Stay America Suites – Charlotte – Matthews**, the basic room rate covers standard Wi-Fi, grab-and-go breakfast, and on-site parking. However, depending on your stay and requirements, you may encounter the following additional fees: ### 1. **Pet Fees** * **Cost:** Up to **$25 (+ tax) per pet, per night** for the first 6 nights, and **$10–$15 (+ tax) per pet, per night** thereafter. * **Policy:** A maximum of 2 pets (cats or dogs) per suite. Service animals are exempt from pet fees. ### 2. **Housekeeping Fees** * Full housekeeping is provided on an extended-stay schedule (typically every two weeks or once weekly for long stays). * If you request **daily or additional full-service housekeeping**, an extra fee per cleaning will apply. (Towel and linen refreshes can generally be exchanged at the front desk at no charge). ### 3. **Early Check-in / Late Check-out** * Regular check-in starts at 3:00 PM, and check-out is by 11:00 AM. * Requesting an early check-in or late check-out is subject to availability and commonly incurs a nominal fee (usually around $20–$50 depending on timing). ### 4. **Incidental Deposit / Hold** * At check-in, the hotel places a temporary pre-authorization hold on a major credit card (or debit card) for incidentals. While this is refunded at check-out assuming no room damage or rule violations occur, it reduces your available credit/bank balance during your stay. ### 5. **Guest Laundry** * Self-service laundry facilities are on-site and coin- or card-operated at an extra per-load cost. *Tip: If you plan on checking in outside normal desk hours or need kitchen cookware/dishes (which are provided upon request, though sometimes limited), contact the front desk ahead of time to confirm policies.*

Q: Are there adult-only areas at Extended Stay America - Charlotte - Matthews?

A: **No**, there are no adult-only areas at the **Extended Stay America Suites - Charlotte - Matthews**. It operates as a standard, family-friendly, extended-stay hotel with basic shared amenities—such as a lobby, an on-site fitness room, and guest laundry facilities. It does not feature adults-only wings, pools, lounges, or restricted spaces.

Q: Are there non-refundable rates at Extended Stay America - Charlotte - Matthews?

A: **Yes, there are non-refundable rates available** at the Extended Stay America Suites – Charlotte – Matthews. Depending on how and when you book, non-refundable options typically include: * **Advance Purchase Rates (Direct Booking):** When booking through Extended Stay America's website or central reservations, selecting an *Advance Purchase (AP)* rate offers a discount in exchange for full prepayment. Under brand policy, AP rates are non-refundable and non-modifiable if not cancelled within 24 hours of booking. * **Third-Party Travel Sites (OTAs):** Booking platforms like Expedia, Booking.com, and Hotels.com frequently offer both "Non-Refundable" rates (discounted, fully prepaid) and flexible/free-cancellation rates for this specific property. *Tip: Always review the cancellation terms at checkout before finalizing your reservation, as the hotel also offers flexible, refundable rates if you need the option to cancel.*

Q: Are there refundable room rates available at Extended Stay America - Charlotte - Matthews?

A: **Yes**, refundable room rates are available at **Extended Stay America Suites – Charlotte – Matthews**. When booking—either directly through Extended Stay America or via major travel booking platforms—you will typically see different rate options: * **Flexible / Fully Refundable Rates:** Allow free cancellation up until a specified window (typically by 6:00 PM on the day of arrival, or 24–48 hours prior to check-in, depending on the platform/rate plan) for a full refund. * **Non-Refundable / Advance Purchase Rates:** Usually offered at a slight discount, but cannot be refunded or altered once booked. Be sure to select the **"Flexible Rate"** or **"Free Cancellation"** option during checkout and verify the specific cancellation deadline for your reservation dates.

Q: Can I leave my pet unattended in the room at Extended Stay America - Charlotte - Matthews?

A: **Yes, but only under specific conditions.** Under Extended Stay America’s brand pet guidelines: 1. **Must be crated:** Pets cannot be left roaming free in the room; they must be secured inside a pet crate or carrier while unattended. (They are not permitted to be locked in the bathroom instead of a crate). 2. **No excessive noise:** Your pet cannot bark, whine, or create a disturbance for neighboring guests while you are away. 3. **Housekeeping & maintenance safety:** Staff may need to access the room for scheduled housekeeping or maintenance, which is why confinement in a crate is required to prevent escapes or conflicts. 4. **Pet policy limits:** The property allows a maximum of 2 pets per room, and standard pet cleaning fees apply (typically $25/night for the first 6 nights, then a reduced daily rate thereafter). *Tip: Make sure the front desk has an active cell phone number where you can be reached immediately if your pet causes a disturbance while you are out.*

Q: Can I pay with cash at check-in at Extended Stay America - Charlotte - Matthews?

A: **Generally, no—you cannot pay entirely in cash at check-in.** The hotel enforces the following payment requirements: * **Short-Term Stays (fewer than 7 nights):** A **valid credit or debit card is required** for payment at check-in; cash is not accepted for short-term room charges. * **Long-Term Stays (7+ nights):** Extended Stay America may allow cash payments for stays of 7 consecutive nights or more, but you are still typically required to provide a **credit or debit card at check-in** to authorize room charges and cover a refundable incidental/security deposit (often up to $250). * **Cashless Policies:** Most third-party booking partners and local property terms list this location as a **cash-free check-in** hotel (requiring a major credit or debit card matching the guest's ID). If you are planning an extended stay and need to pay in cash, it is strongly recommended that you contact the front desk at the Charlotte - Matthews location directly before arrival (at **+1 980-949-0030**) to confirm whether they can accommodate cash for your specific stay.

Q: Do I have to pay the full amount upfront at Extended Stay America - Charlotte - Matthews?

A: Whether you have to pay the full amount upfront at **Extended Stay America Suites – Charlotte – Matthews** depends on the length of your reservation and the rate type you booked: * **Short Stays (Nightly Rate / Under 7 Days):** **Yes.** You are required to pay the full amount for your entire stay at check-in. * **Long-Term Stays (Weekly or Monthly Rate / Over 7 Days):** **No.** You do not have to pay the entire multi-week or multi-month balance all at once. You will only be charged for the **first week upfront at check-in**, and you will then pay on a weekly rolling basis in advance for each subsequent week. * **Advance Purchase / Prepaid Rates:** **Yes.** If you select a non-refundable, prepaid "Advance Purchase" rate online, the full amount of the stay is charged immediately when the reservation is made. **Additional Upfront Cost to Keep in Mind:** * **Security Deposit / Hold:** Extended Stay America properties typically place a refundable incidental hold of up to **$250** on a credit or debit card at check-in, which is released after departure provided there is no room damage.

Q: Does Extended Stay America - Charlotte - Matthews allow same-day check-in?

A: **Yes, Extended Stay America Suites – Charlotte – Matthews allows same-day bookings and check-ins**, provided there are rooms available. Key check-in policies to keep in mind: * **Check-in Time:** Standard check-in begins at **3:00 PM** local time. * **Front Desk / Late Arrivals:** Reservations are typically held until 6:00 PM. Extended Stay America properties often have front desks that close around 11:00 PM, so if you plan to arrive in the late evening, call the hotel directly to arrange after-hours access or hold your reservation. * **Payment & Identification:** You will need a valid government-issued photo ID and a matching credit or debit card for payment and an incidental security deposit (typically up to $250). * **Early Check-in:** If you need to check in earlier in the day before 3:00 PM, early check-in is subject to room availability and usually incurs an extra fee. If you are planning to walk in or book for tonight, it is recommended to reserve online or call the front desk directly beforehand to confirm that a clean room is ready for immediate arrival.

Q: Does Extended Stay America - Charlotte - Matthews have any restrictions on the number of pets allowed per room?

A: Yes. In accordance with the brand's pet policy, **Extended Stay America Suites – Charlotte – Matthews** enforces the following restrictions on pets: * **Quantity limit:** A maximum of **two pets** are allowed per suite. * **Size restrictions:** Pets must generally be no longer than 36 inches and no taller than 36 inches. * **Special approval:** Bringing more than two pets (or animals exceeding the size limit) requires prior approval from the property manager. Additional pet fees (typically a per-night, per-pet cleaning charge) also apply.

Q: Does Extended Stay America - Charlotte - Matthews offer pet amenities like beds or bowls?

A: While pets are allowed at Extended Stay America Suites - Charlotte - Matthews, specific pet amenities such as beds or bowls are not available.

Q: Does Extended Stay America - Charlotte - Matthews require a deposit when booking?

A: Whether you are required to pay a deposit depends on when you are asking—**at the time of booking** versus **at check-in**: ### 1. At the Time of Booking * **Standard / Flexible Rates:** Generally, **no upfront deposit is required**. However, you must provide a valid credit card to guarantee the reservation. * **Prepaid / Advance Purchase Rates:** If you select an "Advance Purchase" or non-refundable promotional rate, full payment is taken immediately when you book. * **Extended Plus Program (EPP):** Certain long-term discount rates require an upfront nonrefundable deposit (typically equal to three nights' room rate and tax). ### 2. At Check-In (Security / Incidentals Deposit) Even if you did not pay a deposit when booking, **Extended Stay America requires an incidental deposit at check-in**: * **Amount:** Typically up to **$100 to $250** per stay. * **Method:** Held as a temporary authorization on a credit or debit card (or collected in cash depending on desk policies). * **Refund:** The hold or deposit is released upon checkout, provided there are no incidental charges, damages, or smoking violations. Card holds usually clear within 5–14 business days depending on your bank. *Tip: If you want to know the exact security deposit amount or check whether they accept cash deposits, contact the hotel directly at (704) 845-6677 before arrival.*

Q: How far in advance do I need to cancel to avoid penalties at Extended Stay America - Charlotte - Matthews?

A: The exact cancellation deadline at **Extended Stay America Suites – Charlotte – Matthews** depends on the specific rate type and channel used when booking: * **Standard / Flexible Direct Rates:** If you booked a standard, flexible rate directly through Extended Stay America (website or phone), you typically must cancel by **6:00 PM local hotel time (Eastern Time) on the day of arrival** to avoid penalties. Canceling after this cutoff (or failing to show up) will result in a fee equivalent to the first night’s room rate plus tax. * **Advance Purchase (AP) / Non-Refundable Rates:** These must be canceled **within 24 hours of making the reservation**. After 24 hours, these bookings are non-refundable and forfeit the total prepayment. * **Extended Plus Program (EPP) / Long-Stay Rates:** Must also be canceled within **24 hours of booking**; canceling later results in forfeiting a non-refundable deposit equal to three nights' room rate plus tax. * **Third-Party Bookings (Expedia, Booking.com, etc.):** Online travel agencies often enforce their own cancellation windows—commonly requiring cancellation **24 to 72 hours prior to check-in**. **Tip:** Always verify the specific cancellation policy listed on your confirmation email, as special event dates or discounted promotional rates may carry stricter terms.

Q: How late can I cancel without being charged at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America Suites – Charlotte – Matthews**, the exact cancellation deadline depends on the rate type you booked: * **Standard / Flexible Rates:** You can cancel penalty-free up until **6:00 PM local hotel time on the day of arrival**. * *Note:* Canceling after 6:00 PM or failing to check in will result in a fee equal to the first night’s room rate plus tax. * **Advance Purchase (AP) / Non-Refundable Rates:** These must be canceled within **24 hours of originally making the booking**. Canceling after the initial 24-hour window forfeits the full prepayment. * **Extended Plus Program (EPP) / Long-Term Rates:** These must also typically be canceled within **24 hours of booking**; canceling later forfeits the required deposit (usually equivalent to three nights' room and tax). * **Third-Party Bookings (Expedia, Booking.com, etc.):** You must follow the cancellation window specified in your third-party confirmation, which may require 24 to 48 hours' notice prior to arrival. Always check your **reservation confirmation email**, as property-specific promotions or special event dates can carry stricter cancellation rules.

Q: How much is the refundable pet deposit at Extended Stay America - Charlotte - Matthews?

A: At Extended Stay America properties (including the Charlotte - Matthews location), there is **no refundable pet deposit**. Instead, they charge a **non-refundable pet cleaning fee**: * **$25 (+ tax) per pet, per night** for the first 6 nights * **Up to $15 (+ tax) per pet, per night** for each night thereafter *(Note: Standard hotel policies allow a maximum of two pets per suite, and service animals are exempt from pet fees. You may still be asked for a standard refundable incidental/security deposit of up to $100–$250 upon check-in to cover potential property damage).*

Q: Is a security deposit required at check-in at Extended Stay America - Charlotte - Matthews?

A: **Yes**, a security/incidental deposit is required upon check-in at the **Extended Stay America Suites – Charlotte – Matthews**. Key details regarding the deposit policy include: * **Amount:** The hotel may place an incidental deposit or pre-authorization hold of **up to $250**. * **Payment Method:** You must present a valid government-issued photo ID along with a **credit card or debit card** matching the primary reservation name. *Note: Cash is not accepted at check-in for deposits or room payments at this property.* * **Release/Refund:** Assuming no room damages or unpaid incidental charges occurred, the hold is released upon check-out. Depending on your bank or credit card company, the funds typically become fully available again within **5 to 14 business days**.

Q: Is early check-in allowed at Extended Stay America - Charlotte - Matthews?

A: **Yes, early check-in is allowed**, but it is **subject to room availability and involves an additional fee**. * **Standard Check-in Time:** 3:00 PM * **Availability:** Early access to a room cannot be guaranteed in advance, as it depends on occupancy from the previous night and housekeeping turnover. * **Fees (Extended Stay America standard policy):** * **Between 7:00 AM and 12:00 PM / 3:00 PM:** Typically charged an hourly rate (around $10 per hour plus tax). * **Prior to 7:00 AM:** Typically incurs a full previous night's room charge (minimum $50). **Recommendation:** Contact the front desk directly on the morning of your arrival date (or the day prior) to check if your room type will be ready early and to verify the exact fee for your arrival time.

Q: Is Extended Stay America - Charlotte - Matthews pet-friendly?

A: Yes, Extended Stay America Suites - Charlotte - Matthews is pet-friendly.

Q: Is the deposit refundable if I cancel at Extended Stay America - Charlotte - Matthews?

A: Whether a deposit is refundable at **Extended Stay America Suites – Charlotte – Matthews** depends on the **type of deposit/booking** you have: 1. **Standard / Flexible Reservations:** * If you made a standard reservation, cancellations made before the deadline (typically **by 11:59 p.m. local hotel time the day before arrival**) incur no penalty. * If any pre-authorization or deposit was taken, it will be released or refunded. * Canceling after this deadline results in forfeiting the first night's room rate plus tax. 2. **Advance Purchase (AP) Rates:** * These reservations require prepayment and are **nonrefundable**. * You can only receive a full refund if you cancel **within 24 hours of originally booking**. After 24 hours, the deposit/prepayment is forfeited. 3. **Extended Plus Program (EPP) / Long-Term Rates:** * Long-term bookings often require a deposit equal to 3 nights' room rate and tax. * If you cancel more than 24 hours after booking (or no-show), that deposit is **nonrefundable**. 4. **Incidental / Security Deposit (Paid at Check-In):** * If you have already checked in and are asking about the incidental hold/deposit (often up to $250), it is **refundable** upon check-out provided there is no room damage or unpaid incidentals. Credit card holds release within 5–14 business days. **Tip:** Always verify the specific cancellation rules listed in your **confirmation email** or third-party booking portal (e.g., Expedia, Booking.com), as terms can vary depending on where you booked. You can also call the Matthews location directly to confirm your booking's status.

Q: Is the pet fee charged per night or per stay at Extended Stay America - Charlotte - Matthews?

A: At Extended Stay America Suites – Charlotte – Matthews, the pet fee is charged **per night (per day)**, not per stay. The fee structure is: * **Up to $25 (+ tax) per pet, per day** for the first 6 nights. * **Up to $15 (+ tax) per pet, per day** for each night thereafter. *(Note: Stays of 6 nights or fewer require the full pet fee to be paid upfront at check-in, and service animals are exempt from the fee).*

Q: Is there a designated pet area or pet park at Extended Stay America - Charlotte - Matthews?

A: A designated pet area or pet park is not available at Extended Stay America Suites - Charlotte - Matthews.

Q: Is there a fee for early check-in at Extended Stay America - Charlotte - Matthews?

A: **Yes, there is generally a fee for early check-in**, and approval depends on room availability. Standard check-in is at **3:00 PM**. Under Extended Stay America's standard policy, early check-in fees are tiered based on the time you arrive: * **12:00 PM – 3:00 PM:** **Free**, provided an inspected, clean room is available. * **7:00 AM – 12:00 PM:** **$10.00 per hour** plus tax. * **Prior to 7:00 AM:** Full previous day’s room rate plus tax (minimum of $50.00). Because early check-in is always subject to room availability, it is recommended to call the hotel directly prior to arrival to confirm if a room will be ready and lock in your request.

Q: Is there a fee to change my reservation dates at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America - Charlotte - Matthews**, there is generally **no explicit change/modification fee**, but whether you will incur costs or penalties depends on your rate type and how you change the dates: ### 1. Standard / Flexible Reservations * **No modification fee:** You can typically change your dates online or by phone without a separate penalty fee. * **Rate difference:** Because hotel pricing fluctuates and Extended Stay America prices rooms based on length of stay (nightly vs. weekly/monthly tiered rates), changing your dates or shortening your stay may cause your daily room rate to increase. * **Cancellation/change deadline:** Flexible bookings must generally be changed or canceled before **6:00 PM local hotel time on your scheduled arrival date**. Missing this window can trigger a fee equal to the first night's room rate plus tax (no-show/late cancellation fee). ### 2. Advance Purchase (Prepaid / Non-Refundable) * These rates are explicitly **non-refundable and non-modifiable** once past the 24-hour grace period after booking. Attempting to change or cancel this type of reservation usually results in the forfeiture of the prepayment rather than an adjustment. ### 3. Extended Plus Program (EPP) * These long-term bookings have specific contract rules and require direct assistance; changes after the initial 24 hours can result in the loss of a 3-night non-refundable deposit. ### 4. Third-Party Bookings (Expedia, Booking.com, etc.) * If you booked through an online travel agency, any date change must be processed directly through that third party, and their change policies/fees will apply. *** **Next Steps:** To modify your reservation without unexpected charges, log into the **Extended Stay America** website (if booked directly) or call the Matthews property directly at **(704) 841-1770** to confirm how the date adjustment affects your nightly rate.

Q: Is there a pet weight restriction at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites - Charlotte - Matthews** does not enforce a strict, separate weight limit, but it adheres to general chain and property size guidelines: * **Size/Dimension Limits:** Instead of an explicit weight cutoff, Extended Stay America's standard policy limits pets to **no longer than 36 inches and no taller than 36 inches**. * **Travel Directory Listings:** Third-party directories widely list this location as welcoming pets of **any size** or with a general ceiling of up to **80 lbs**. * **Manager's Approval:** Animals exceeding standard sizing requirements or guests traveling with more than the standard limit (maximum of 2 pets per room) require direct approval from the property manager. **Additional Pet Policy Details:** * **Limit:** Up to 2 pets (dogs and cats) per suite. * **Fees:** Approximately $25 per pet, per night for the first 6 nights (and $10–$15 per pet, per night thereafter). *Tip: If your dog is particularly large (e.g., giant breeds), it is best to contact the hotel directly at (980) 949-0030 ahead of time to confirm property-manager approval.*

Q: What is included in the resort fee at Extended Stay America - Charlotte - Matthews?

A: **Extended Stay America Suites – Charlotte – Matthews does not charge a resort fee**. Because it operates as an economy extended-stay hotel rather than a resort, standard amenities are already included in the base room rate with no mandatory daily resort fee added. Included complimentary amenities are: * **Free Wi-Fi** throughout the property * **Free self-parking** on site * **Free grab-and-go breakfast** * **Access to the on-site fitness center** * **In-room fully equipped kitchen** (refrigerator, microwave, stovetop) *(Note: Optional extra charges apply only for services such as pet stays or paid on-site guest laundry facilities).*

Q: What is the limit for pet weight at Extended Stay America - Charlotte - Matthews?

A: At Extended Stay America – Charlotte – Matthews (and across the Extended Stay America brand), pet size is determined primarily by dimensions rather than an explicit weight limit, though specific listings note limits between **50 and 80 lbs**: * **Official Chain Policy:** Rather than a strict weight threshold, the official policy restricts size to pets **no longer than 36 inches and no taller than 36 inches**. * **Weight Estimates / Listing Guidelines:** Travel directories typically list this property as permitting pets **up to 80 lbs** (or "pets of any size"), while general brand standards cite an assumed cap of **50 lbs**. * **Exceptions:** If your pet exceeds 36 inches or is very large, the hotel allows them with prior **property manager approval**. **General Pet Rules to Note:** * Maximum of **2 pets** per room. * Typical pet fee is **$25 per pet, per night** for the first 6 nights (decreasing for longer extended stays). Service animals are exempt.

Q: What is the pet policy at Extended Stay America - Charlotte - Matthews?

A: Pets are allowed at Extended Stay America Suites – Charlotte - Matthews.

Q: What payment methods does Extended Stay America - Charlotte - Matthews accept?

A: **Extended Stay America Suites – Charlotte – Matthews** accepts the following payment methods: * **Major Credit and Debit Cards:** * Visa * MasterCard * American Express * Discover * Diners Club * JCB ### Important Payment Policies to Keep in Mind: * **Card & ID Required at Check-in:** A valid credit or debit card matching a government-issued photo ID is required upon check-in to secure the reservation and cover incidental holds/deposits. * **Cash Policy:** The property does not accept cash at check-in for the room guarantee or standard short-term check-in. Across the Extended Stay America brand, cash payments may only be permitted under specific conditions (such as stays of 7+ nights or settling final charges) and generally require an upfront cash incidental deposit (up to $100–$250). If you plan to pay any portion in cash, contact the property directly in advance to confirm their current local policy. * **Digital Wallets:** Apple Pay, Google Pay, PayPal, and "Buy Now, Pay Later" services (e.g., Klarna, Affirm) are generally not accepted for booking or at the front desk.

Q: When is the deposit refunded at Extended Stay America - Charlotte - Matthews?

A: At **Extended Stay America Suites – Charlotte – Matthews**, the incidental security deposit is handled according to the following policy: * **Release Timing:** The deposit (or remaining balance after assessing any incidental/damage charges) is released or processed **after check-out** following room inspection. * **Credit or Debit Cards:** Once released by the hotel at check-out, card authorizations or holds typically take **5 to 14 business days** to fall off or reflect back in your account, depending on your bank or financial institution. * **Cash Deposits:** If a cash deposit was permitted and the refund is over $100, the refund may be mailed as a check within **14 days** of departure. *Tip:* Check-out time at this property is 11:00 AM. If your hold has not cleared after 14 business days from your check-out date, you can contact the Matthews location front desk directly to confirm the authorization release.